All Episodes
PMP Industry Insiders — 302 episodes
Episode 283: Why You Need a CX Playbook in Pest & Lawn
Episode 282: HR Update: Noncompetes, Marijuana, Contractors & I-9s
Episode 281: Is Complexity Killing Your Business
Top Takeaways From June | Insiders Rewind
Episode 280: Avoid These Hidden Risks in Pest Control
Episode 279: The New Rules of Pest Control Growth with Jonas Olson
Episode 278: Gamifying Growth: Using Data to Help Your Team Perform
Episode 277: What’s Happening with Rollins & What It Means for Pest Control M&A
Top Takeaways From May | Insiders Rewind
Episode 276: CEO Perspective: Next-Gen Leadership at Epcon Lane
Episode 275: Streamlining the Pest Control Sales Process
Episode 274: Brace for Impact: Economic Signals Pest & Lawn Owners Should Watch
Episode 273: Answering the Call: When & How to Deploy AI Voice in Your Business
Top Takeaways from April | Insiders Rewind
Episode 272: Scale Smarter with ROI-Driven Marketing in Pest & Lawn
Episode 271: How to Build Strong Mid-Level Management in Pest Control
Episode 270: Reactive to Proactive: Rethinking Driver Safety in Pest Control
Episode 269: Q1 Wrap: A Cooling Economy or Just a Cold Winter?
Top Takeaways From March | Insiders Rewind
Episode 268: After the Exit: How to Keep More of What You’ve Built
Episode 267: Exit by Design, Not by Exhaustion: A Planned Exit vs. A Desperate One
Episode 266: Why Getting Involved with Regulatory Issues Matters
Episode 265: 100 Years In: How Sprague Pest Grows & Wins in Commercial Services
Episode 264: No More Artificial Harmony: Master Conflict and Build a Better Company
Top Takeaways from February | Insiders Rewind
Episode 263: Legislative Day: Focus On State Pesticide Preemption
Episode 262: Practical AI Lessons from a Mid-Sized Pest Company
Episode 261: What Florida’s Crackdown on Illegal D2D Pest Sales Means
Episode 260: Growth Without the Grind: Building Sales and Systems That Don’t Burn You Out
Top Takeaways from January | Insiders Rewind
Episode 259: How to Reach Your Next Million
Episode 258: The King Green Journey: Growth, Family & Private Equity
Episode 257: I Sold My Business, Now What?
Episode 256: 2026 Pest Control Reality Check
Top Takeaways from December | Insiders Rewind
Episode 255: AI's Impact on Pest & Lawn Marketing Trends
Episode 254: Safety Training That Actually Works
Top Takeaways from November | Insiders Rewind
Episode 253: X-Rai Call Analytics Dashboard — Explained
Episode 252: Why M&A Isn’t Just for the Big Guys: Part 2
Episode 251: When AI Picks the Pest or Lawn Company: What Businesses Must Know
Episode 250: Reflections on PestWorld & 250 Episodes!
Top Takeaways from October | Insiders Rewind
Episode 249 - New Pest Control Industry Cost Study Data Revealed
Episode 248: Why M&A Isn’t Just for the Big Guys
Episode 247: Unlocking Profit with Tiered Pricing for Pest Control
Episode 246: Empowering Pest Techs with Automated, Real-Time Data
Top Takeaways from September | Insiders Rewind
Episode 245: Building Business, Industry & Community with Audrey Hall
Episode 244: Budgeting Breakdown: What Pest & Lawn Pros Should Spend On What
Episode 243: How to Build a Successful Sales Machine
Episode 242: Go Big & Simplify: Lessons from Big Blue Bug
Episode 241: Getting People Decisions Right
Top Takeaways from August | Insiders Rewind
Episode 240: Return on Motivation (Just When You Thought You Had Enough MBA Buzzwords)
Episode 239: Culture, Legacy & Leadership at Sherrill Pest Control
Episode 238: Insider Look: A PMP Shares His Journey to $3M & Peer Group Takeaways
Episode 237: Turnaround Tactics: Fix Your Team’s Deadline Problems for Good
Top Takeaways from July | Insiders Rewind
Episode 236: How to Grow a Pest Company Through Fintech
Episode 235: How to Establish a Legal, Effective AI Policy
Episode 234: OBBBA: Operational & Tax Impacts for PMPs
Episode 233: Opportunities & Challenges for Pest Control Firms Today
Top Takeaways From June | Insiders Rewind
Episode 232: From Authority to Ownership: Leadership from the Trenches
Episode 231: The Biggest Marketing Mistakes We See
Episode 230: Untapped Talent: How a VA Can Help You Grow
Episode 229: What’s Trending in Commercial Insurance?
Top Insights From May's PMP Industry Insider Podcast
Episode 228: The Ideal Branch Size for Pest Control
Episode 227: QualityPro: Taking Your Company to the Next Level
Episode 226: Cybersecurity in Pest & Lawn: Real Threats, Real Solutions
Episode 225: Are You Recession-Ready? Prepare Your Pest & Lawn Business for a Slowdown
Top Insights from April's PMP Industry Insider Podcast
Episode 224: Triangle & Voice for Pest: A Field Report
Episode 223: Passing the Torch: Part 3
Episode 222: Are AI CSRs Really Here? An Implementation Q&A
Episode 221: Tariff-Proof Your Pest Business: What To Do Right Now
Top Takeaways From March's PMP Industry Insider Podcast | Insiders Rewind
Episode 220: Why Accurate Reports + Actionable Data = Success
Episode 219: Creating Cohesion: The Power of a Singular Vision
Episode 218: Evolving With Your Business: An Entrepreneur's Journey
Episode 217: Taxes 101: Make Better Decisions & Save Money
Episode 216: Marketing, Sales & More: The Agent AI Playbook for Service Business Owners
Insiders Rewind: Top Insights and Takeaways From February
Episode 215: A Top 100 Turnaround: The Bugman's Brian Olson Returns
Episode 214: 4 Pest Industry Trends for 2025
Episode 213: 3 Takeaways from Beyond Service
Episode 212: A 7-Point Plan to Get Ready for the Season
Insiders Rewind: Top Insights and Takeaways from January
Episode 211: Passing the Torch: Part 2
Episode 210: Passing the Torch: Part 1
Episode 209: The Long Game: Mastering Exit Planning for Your Business
Episode 208: Recapping 2024 & Forecasting 2025
Episode 207: 2025 Marketing Trend Shifts
Episode 206: How to Make Money with AI in Pest Control
Episode 205: 60 Years of Growth: Lessons from Arrow’s Leaders
Episode 204: A Sit-Down with NPMA President Faye Golden
Episode 203: Search Everywhere Optimization: The Evolving SEO Landscape
Episode 202: 2024 Election: What It Means for Pest & Lawn Businesses
Episode 201: Avoiding a ‘Nuclear Verdict’
Episode 200: Top Insights from 200 Episodes
Episode 199: The Critical Role of Due Diligence in Pest Control M&A
Episode 198: Q&A: Listener Mailbag
Episode 197: End-of-Season Wrap-Up
Episode 196: Turning Around a Pest Control Business
Episode 195: PestWorld 2024 Preview
Episode 194: How to Fuel Growth by Reducing Taxes
Episode 193: The Blueprint for a Dream Workplace
Episode 192: From Lead to Lifetime Customer: Transforming Sales in Pest Control
Episode 191: AI in Action: Enhancing Pest & Lawn Call Centers
Episode 190: Journey of a Pest Control CEO
Episode 189: Meta Marketing: What Makes a Great Facebook & Instagram Ad?
Episode 188: When Private Equity Comes Calling: Navigating the PE Acquisition Process
Episode 187: Revolutionizing Search for Businesses: What You Need to Know About Search GPT
Episode 186: The Power of One: Harnessing the 'One Number' to Drive Business Growth
Episode 185: 8 Critical Factors for Profitability in Pest & Businesses
Episode 184: GPT-4o: Unleashing Its Power for Your Business
Episode 183: Review Generation & Its Impact on Your Growth
Episode 182: Fly On The Wall: What We're Hearing in Peer Group Meetings
Episode 181 - 6 Keys to Customer-Centric Innovation
Episode 180: Google AI Overview: The Next Frontier of Digital Marketing
Episode 179: 3 New Regulations Employers Need to Know
Episode 178: Protecting the Future of Pest Management
Episode 177: What To Do About Distracted Driving
Episode 176: Optimizing Your Taxes as a PMP
Episode 175: Rentokil's Leaders Talk Growth Strategy
Episode 174: Lawn Care Issues Update
Episode 173: Optimize Your Organizational Health with Patrick Lencioni
Episode 172: The Economy Here & Now
Episode 171: What's on Deck for PPMA
Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls
Episode 169: From Zero to $100 Million+
Episode 168: Customer Reviews: Do's & Don'ts
Episode 167: Is Work From Home Dead?
Episode 166: Q&A with an AI Expert
Episode 165: How To Be Better Than Average In Pest & Lawn
Episode 164: The Single Biggest Marketing Mistake & How to Avoid It
Episode 163: The People Component of EOS
Episode 162: Get the Most Out of a Selling Technician
Episode 161: Signs You Might Need a Culture Change
Episode 160: Reviewing '23, Planning for '24
Episode 159: Home Service Industry Roll Ups & What It Means for You
Episode 158: Pest Control Insurance Market Update
Episode 157: Developing Your Leadership Bench
Episode 156 - 9 Levers to Control Labor Costs
Episode 155: How to Leverage AI in 2024
Episode 154: Why to Host a State of the Company Meeting
Episode 153: How to Craft a Successful Transition
Episode 152: The Difference Between Information & Insight
Episode 151: How to Build a D2D Team
Episode 150: Lawn Care Wisdom with Joe Kucik
Episode 149: A Winning AI Strategy for your Pest & Lawn Company
Episode 148: What’s Next for WorkWave
Episode 147: Is Demand for Home Services Slowing Down? Part 2
Episode 146: Is Demand for Home Services Slowing Down? Part 1
Episode 145: PestWorld 2023 Preview
Episode 144: Questions to Ask about Noncompetes & Nonsolicitations
Episode 143: Lead Like a SEAL
Episode 142: Kolbe Assessment: Get the Right Person in the Right Seat
Episode 141: D2D: Get the Sales You Need With a Proven Playbook That Works
Episode 140: One Activity That Improves Every Number
Episode 139: Plan Next Year — Now
Episode 138: How to Upgrade Your Safety Protocols
Episode 137: How Investors Look at Your Pest Control Company
Episode 136: Doubling Down on Peer Groups & Best Practices
Episode 135: Q2 Review
Episode 134: Why Cancels Are the Key to Growth
Episode 133: Budgeting Mistakes & What to Do Instead
Episode 132: Is Open Book Management Right for You?
Episode 131: What You Need to Know About Sales & Use Taxes
Episode 130: 10 Ways to Get a Tax Audit
Episode 129: The Most Profitable Pest Ever
Episode 128: Termite Liability & You — Part 2
Episode 127: Termite Liability & You — Part 1
Episode 126: A Chat GPT Field Report
Episode 125: Q1 Review: M&A, Door-to-Door & More
Episode 124: How One LCO Leverages Marketing Automation Tools
Episode 123: How to Deepen Your Company’s Community Involvement
Episode 122: When Is It Time to Fire Your Marketing Firm?
Episode 121: HR Hot Topics: Noncompetes, Independent Contractors & Exempt Employees
Episode 120: Is My Money Safe? And Other Small Biz Banking Questions
Episode 119: How to Evolve & Grow in Lawn Care
Episode 118: How to Expand Your Business Through M&A
Episode 117: How to Create Dashboards That Work
Episode 116: EOS Implementation - A Field Report
Episode 115: Should You Incentivize Your Team with Phantom Stock?
Episode 114: When to Go Low Tech in a High-Tech World
Episode 113: ChatGPT: The Pest and Lawn Game Changer
Episode 112: Everything You Always Wanted to Know About Balance Sheets
Episode 111: Looking into the Pest Industry Crystal Ball
Episode 110: Peer Groups — Next Level Opportunity or a Waste of Time?
Episode 109: Q4 Recap and New Year Predictions
Episode 108: Rentokil Terminix — an Exclusive Integration Update
Episode 107: How to 10X Your Pest Control Company
Episode 106: Strategic Planning Made Simple
Episode 105: Inside the Mind of a Pest Control Purchaser
Episode 104: Your Questions — Answered
Episode 103: Combating the Ever-Rising Cost of Digital Marketing
Episode 102: PestWorld in Review
Episode 101: Q3 Reflections
Episode 100: Analyst Tim Mulrooney Is Back for Our 100th Episode!
Episode 99: Selling Strong, No Matter the Market
Episode 98: How to Sell Pest Control via Text Message
Episode 97: Up Your Hiring & Onboarding Game
Episode 96: Build an Effective Leadership Incentive Plan
Episode 95: How To Create a Common Sense Budget
Episode 94: Inspect What You Expect: The Key to Excellence
Episode 93: Will the Inflation Reduction Act Prompt More IRS Audits?
Episode 92: Treat Your Company as an Investment
Episode 91: Maximize Your Google Paid Budget
Episode 90: The Most Important Ratio for High Profitability
Episode 89: Save Fuel with Tighter Routes
Episode 88: Q2 Wrap: Inflation, Pricing & The Economy
Episode 87: Building a Company Through Acquisition
Episode 86: How Captive Insurance Works
Episode 85: Acquisitions at Arrow Exterminators
Episode 84: How Much You Need to Raise Prices to Combat Inflation
Episode 83: How to Develop a Culture of Execution
Episode 82: When Is It Time to Fire?
Episode 81: The Business Case for Partnering with Private Equity
Episode 80: How to Grow Your Pest Business with SBA Financing
Episode 79: M&A Q&A with Anticimex
Episode 78: When Do You Need a Manager?
Episode 77: Creating Your Brand Through Operational Excellence
Episode 76: Get to the Next Level with Cross-Functional Sales Teams
Episode 75: Q1 2022 Wrap-Up & Predictions
Episode 74: Terminix/Rentokil Update: An Exclusive Sit-Down with John Myers
Episode 73: 10 Steps for a Killer Customer Experience
How to Automate Your Critical KPIs
Episode 71: How to Improve Sales in the Office
Episode 70: Budgeting for Marketing That Works
Episode 69: Who Is the Essential Field Technician?
How to Deal with a Cash Crunch
Episode 67: Digital Marketing - Beyond the Website
Episode 66: Motivating Your Team Through Recognition
Episode 65: Retaining Team Members & Fostering Culture
Episode 64: 4 Decisions Every Business Must Get Right with ‘Scaling Up’ Author Verne Harnish
Episode 63: How to Get Your Techs to Sell
Episode 62: What’s Ahead in 2022?
Episode 61: Rentokil Buys Terminix: The Deal of the Century and What It Means for You
Episode 60: Finding Great People in an Impossible Labor Market
Episode 59: Is Your Pest Control Company Financially Fit?
Episode 58: What We Heard and Saw at PestWorld 2021
Episode 57: How to Limit Your EPLI/Cyber Exposures
Episode 56: How to Get Top Dollar When You Sell Your Pest Control Company
Episode 55: Q3 in Review and What‘s Ahead?
Episode 54: From Chaos to Consistency with ‘E-Myth’ Author Michael E. Gerber
Episode 53: Stress Less and Accomplish More in Your Pest Control Business
Episode 52: How to Amp Up Your Office with Technology
NPMA’s Incoming President Talks Industry Issues
How to Supercharge Your Sales Efforts
10 Ways to Take Your Digital to the Next Level in the Off Season
Episode 48: Legal Pitfalls in Pest Control
Episode 47: The State of M&A in the Pest Control Industry
Episode 46: COVID 2.0: What Employers Should Know
Episode 45: Q2 2021 Wrap-Up
Episode 44: Grow Faster with More Profit through Office Automation and Efficiency
Episode 43: What PMPs and LCOs Should Know about the Chemical Supply Chain
Episode 42: Public Pest Companies, Valuations + the Pest Index
Episode 41: PMP Industry Insiders Launches Standalone Website
Episode 40: Inside the Blockbuster WorkWave/Real Green Systems Deal
Episode 39: Why All Companies Need an Operating System
Episode 38: Technology Trends and Opportunities for the Lawn Industry
Episode 37: How to Build a Network to Get You to the Next Level
Episode 36: What Happens After the Deal?
Episode 35: The Good, Bad and Ugly of Changing Software
Episode 35: The Good, Bad and Ugly of Changing Software
Episode 34: How to Grow Your Company Brand
Episode 33: How to Build Your Business Through Community Involvement
Episode 32: How to Lead in a Crisis
How to Build a Rock Solid Leadership Team
Episode 30: The Ins and Outs of Buying Out a Partner
Episode 29: Reflecting on Q1 & Recalibrating for Q2
Episode 28: How to Recruit & Retain A Players
Episode 27: How to Use Data Analytics to Grow Your Business
Episode 26: 2021 Digital Marketing Strategies That Get Results
Episode 25: Why Mistakes Matter -- And How to Learn from Them
Episode 24: How to Grow a Lawn Care Company from the Ground Up
Episode 23: How Values, Attitudes & Attributes Drive Culture at Fox Pest Control
Episode 22: Develop a Stellar Sales Team
Episode 21:What Is Your Why? How to Find Real Success in Business
Episode 20: How to Lead Your Business to the Next Level
Episode 19: Building a Large Company in a Small Market
Episode 18: Transitioning Your Business from Good to Great
Episode 17: The Business Case for Diversity
Episode 16: What's Ahead in 2021?
Episode:15 - What's the Value of your Business?
Episode:14 - Top Takeaway from CO2@Home
Episode:13 - Preparing for a Biden Administration
Episode:12 - The State of the Industry, 2020
Episode:11 - Election 2020 - How Will Politics impact Pest Control
Episode:10 - Confessions of a Private Equity M&A Hunter
Episode:09 - How Does Your Digital Marketing Stack Up?
Episode:08 - Leveraging Industry Associations to Grow your Business
Episode:07 - Building Your A-Team
Episode:06 - Digital Business Transformation
Episode:05 - Scaling Through Innovation: The Secret to Growth Efficiency
Episode:04 - Family Ties: Challenges to Scaling a Family Business
Episode:03 - AI and the Future of Pest & Lawn
Episode:02 - Impressions of an Investment Analyst
Episode:01 - PMP Industry Insiders