All Episodes
Service Industry Success — 200 episodes
200. Revamping or Starting Your Business Development Plan, Part Five
199. Starting or Revamping a Business Development Plan, Part Four
198. Starting or Revamping your B2B Business Development Plan, Part Three
197. Revamping or Starting a B2B Business Development Plan, Part Two
196. Revamping or Starting a B2B Business Development Plan
195. The Three Types of Obstacles Business Owners Must be Able to Identify and Overcome
194. Leadership Development, Part Five
193. Leadership Development, Part Four
192. Leadership Development, Part Three
191. A Good Second Step For Developing Leaders
190. A Good First Step For Developing Leaders
189. My Only Two Criteria for Keeping and Employee
188. Verifying and Getting Buy-In About What Our Customers Really Want
187. A Case Study on Focusing on the Wrong Kind of Revenue
186. Appreciation, Motivation, and Compensation
185. Establishing Your Training Meeting Routine
184. Training Guidelines, Tips, and Suggestions - Part Six
183. Training Guidelines, Tips, and Suggestions - Part Five
182. Training Guidelines, Tips, and Suggestions - Part Four
181. Training Guidelines, Tips, and Suggestions - Part Three
180. Training Guidelines, Tips, and Suggestions - Part Two
179. Training Guidelines, Tips, and Suggestions - Part One
178. A Case Study of Knowing What Our Customers Really Want
177. Is it Time to Consider Staffing Upgrades?
176. Why Our Managers and Supervisors Often Fail
175. How Many Procedures Should My Company Have?
174. How Can We Better Manage Customer Relationships?
173. How do I Address Conflict Within My Team?
172. A Key to Determining When the Team 'Gets it'
171. Getting Genuine Buy-in on Customer Service Expectations
170. How Can I Make Sure My Business is Scalable?
169. Three Priorities We Must Sacrifice to Grow
168. A Basic, Three-Step Manager Training Process
167. The Exact Moment I Knew We Were Going to Crush it
166. What are the Best Practices for Talent Acquisition and Retention?
165. How Can We Improve Our Operational Efficiency?
164. What are Effective Methods for Conducting Competitor Analysis?
163. A Case Study on How Not to Handle the Frustration of Rising Wages
162. What are Some Tips When Promoting a New Supervisor or Manager?
161. How Can We Develop a Stronger Company Culture?
160. Us Against the Solution Box
159. How Can I Define My Company's Competitive Advantage?
158. How Can I Better Understand My Target Market?
157. The Gift That Keeps on Giving
156. Perfect Procedures or Imperfect Processes?
155. What Went Wrong, Not Who Did Wrong
154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor
153. When You're in Charge, How Will You be Held Accountable?
152. The Top Three Reasons Most Training Doesn't Work
151. Questions to Answer Before Doing More Work on Your Procedures
150. Do This so You Can Better Tell Your Story Later
149. Is Your Training Creating the Outcomes You Want?
148. What is Leadership?
147. How You Are Crushing it!
146. The Impact of Big Companies Buying Your Competitors
145. How to Tell if Hope is Our Strategy
144. Things We Tell Ourselves That Cripple Our Growth
143. The Two Greatest Lessons I Think Charlie Munger Shared
142. A Case Study on Poor Communication
141. What Will the Future You be Thankful For?
140. Who You Should, and Should Not, Listen to
139. The Companies That do not Adapt on This Will Not Survive the Next Few Years
138. This Kind of Delegation is the Key to Freedom
137. My Selfish Reason For Figuring Out What's in it for the Employee
136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?
135. A Common Leadership Mistake That Absolutely Fights Human Nature
134. Your Biggest Competitive Advantages Over Big Companies
133. You're Doing Better Than You Think
132. Ineffective Talking and Selling Points
131. When to Trust Your Marketing Provider and When to Push Back
130. Balancing Customer and Employee Needs
129. Ya, but This Generation is Different... OK. So now What?
128. How do You Know When Training Has Been Successful?
127. Is it Appropriate to Fire Customers?
126. Why Decisions Should be Made at the Lowest Possible Level
125. What it Costs to Get the Freedom You Want
124. The Two Biggest Mistakes We Make When Making Any Improvement
123. The Number One Way to Improve Performance on Anything.
122. What are Cost of Goods Sold Expenses and Why Does it Matter?
121. What is Really Holding You Back?
120. The Three Types of Employee You Need to Know How to Fire
119. A Critical Sales Skill That is Rarely Talked About
118. The Costly Assumption We Make About Our Leaders and Managers
117. Which Costs More: Insufficient Skills or Misaligned Values?
116. When is a Procedure Appropriate?
115. Perhaps the Biggest Obstacle to Delegating Decision Making
114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4
112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3
111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2
110. Rarely Discussed Understandings We Should Have About Our Customers, Part One
109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?
108. The Pendulum is Reversing
107. If I Give up Control, What Will be My Identity?
106. The Path to Holding People Accountable
105. How Much Training is the "Right" Amount?
104. Two Things That Will Fix Most of Your Process Failures
103. Following Up On Revenue Opportunities
102. Some Solutions to Your Hiring Problem
101. I See Your "Building Trust" and I Raise You
100. Things Were Getting Really Hard. Turns Out it Was Because of Me.
99. Be Like Mike
98. Trying to be Nordstrom While Talking Value Like Walmart
97. How Much Profit is the Right Amount to Take?
96. The Number One Reason Our Goals Are Not Met
95. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 3
94. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 2
93. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 1
92. Our Customers Have Two Types of Problems and We Almost Always Focus on the Wrong One
91. Two Things to Consider if You Want a Solution to Stick
90. The Two Biggest Mistakes Business Owners Make With Financials
89. If Your Marketing Isn't Talking to Someone, it Isn't Talking to Anyone
88. So You Want to Hire a Salesperson...
87. Documenting Your Processes and Procedures Doesn’t Have to be a Huge Burden
86. What Does Effective Motivation Actually Look Like?
85. The Simplest Way to Increase Sales That Nobody Talks About
84. Why Don't Our Employees Really Get Our Safety and Liability Concerns?
83. A Simple Framework to Improve Your Team's Performance With Anything, Part Two
82. A Simple Framework to Improve Your Team's Performance With Anything, Part One of Two
81. A Good First Step for Getting Into Your Financials
80. Overcoming Our Inability to Truly Trust Our Employees
79. Making Sure the Solution to Our Problem Sticks
78. How do I Figure Out What I'm Trying to Build?
77. The Single, Most Important, Thing You Need to Hold Your People Accountable
76. All I Really Need to Know About Managing People I Learned From the Movie Roadhouse
75. Overcoming Procrastination
74. Is the Devil in the Details, or Should I Aim for Imperfect Progress?
73. Overcoming Failure
72. Trying to Get More Done is Keeping Your Company From Growing
71. We Can do this the Easy Way or the Hard Way
70. A Life Altering Test Result
69. Modality Shift
68. Balancing Act
67. Teaching Your Team the Customer's Journey
66. Increasing Revenue
65. Keeping Your Business Safe
64. Speaking the Customer's Language
63. The Crab Pot Theory
62. The Four Types of Conflict Resolution
61. The Top Reasons Our Employees Don't Do What We Need - Part Four
60. The Top Reasons Our Employees Don't Do What We Need - Part Three
59. The Top Reason Employees Don't Do What We Need - Part Two
58. The Top Reasons Our Employees Don't Do What We Need - Part One
57. Are Your Conversations With Your Team Creating Freedom or a Permanent Job?
56. What Got Me Here Won't Get Me There
55. We Offer Industry Leading Quality, Superior Customer Service, and Unbeatable Value – Just Like All Our Competitors!
54. The Best Way to Learn How to Coach or Motivate any Employee
53. How do I know I'm Fixing the Root Problem and Not Just a Symptom?
52. The Process Improvement Cycle
51. What are the Key Elements of an Effective Procedure?
50. A Step-by-step Guide to a Coaching Conversation
49. The One Reason to be Happy Tax Season is Upon Us
48. Is Perpetually Working 60-80 Hours per Week Really a Plan?
47. How do I Pick the Priorities I Should Focus on?
46. Is Your Business Ready for the Recession?
45. How and When to Tell Applicants About the Negative Parts of the Job
44. The Number One Reason Your Goals Aren't Being Met
43. The 3-Legged Stool
42. The One Word I Don't Let Myself or My Managers Use
41. Protected Classes
40. Comprehension, Not Communication
39. Deliberate, Effective Decision Making, Part Three
38. Deliberate, Effective Decision Making, Part Two
37. Deliberate, Effective Decision Making, Part One
36. Overcoming Your Leadership Weakness
35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
34. Should Profits be Reinvested in the Company or Invested in Real Estate?
33. What's the one thing I would do differently if I could do it all over again?
32. How Does My Banker Make Decisions?
31. Training Your Leadership Team
30. Focus on Progress. Embrace Discomfort
29. Hiring in This Crazy Labor Market
28. Reading Your P&L
27. Primary Functions
26. HR Law
25. The Number One Thing That Slows Progress For Business Owners
24. What's the Difference Between a Process, a Procedure and a Checklist?
23. The 'Seven Deadly Defects' Part Seven: Poor Leadership
22. The Seven Deadly Defects, Part Six - Ineffective Sales and / or Marketing
21. The Seven Deadly Defects, Part Five: Insufficient Cash Flow
20. The Seven Deadly Defects, Part Four: Not Effectively Assessing and Addressing Risk
19. The Seven Deadly Defects, Part Three: Ineffective or Nonexistent Processes
18. The Seven Deadly Defects, Part Two: Counterproductive Culture
17. The Seven Deadly Defects, Part One: Poor Product, Service or Experience
16. Delegating decisions, not tasks
15. Creating a Succession Plan
14. Core Values
13. How much training is necessary?
12. What is my tax debt strategy?
11. Now that I have some freedom, how do I stay engaged?
10. I don't have enough time!
9. How do I forecast cash flow?
8. Who are my key advisors?
7. Identifying Future Leadership
6. What are you building?
5. What's in it for the employee?
4. What's in it for the customer?
3. What is my 'why'?
2. What exactly does 'Good Customer Service' mean anyway?
1. With so many priorities, how do I know which one to work on first?