All Episodes
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants — 85 episodes
Emotion As the Foundation of CX
LX, Culture, and CX: Building Brands for the Long Game
The Hidden Shift Reshaping Marketing and CX
Ethical AI and the Future of Workforce Learning
Why AI Doesn't Scale (And How to Change It) with Jack Shay
CX, Brand, and Growth Alignment in B2B Leadership
Leading Change in an AI-Driven World with Zack Hamilton
Why Strategy Lost Sight of CX (And How to Get Back)
How AI Upskilling and CX Are Reshaping Work w/ Mitch Doering
Narrative as a North Star for CX and Culture
Governance as the Foundation of CX with Steve Kunkle
Building a Connected Experience with Colleen Fazio
Leading Purposeful Events w/ The Hippie with an MBA
Embedding Customer Experience in Strategy with Holonomics
The Team Sport of Business Growth with Revop Associates
The Intersection of Culture & Customer Experience w/ Brandon McGovern
The Art of Designing Effective Customer VOC Programs
The Power of Customer-Driven Leadership
Empowering Companies by Unlocking Customer Insights with AI
Unleashing AI Marketing with Jim Lecinski, Professor of Marketing, Northwestern-Kellogg
Bridging Business and Acamedia: The Future of Experience Management with Lou Carbone, Founder and CEO Experience Engineering
The Eight Keys to Elevating Customer Experience with Michael Hinshaw, President of MCorpCX
CX Unlocked: The Secret Sauce to Retention, Loyalty, & Growth with JP Dumas, Founder and Principal of CX & Growth Strategies LLC
Drucker Meets Confucius: A Management Perspective with Bernie Jaworski, Peter F. Drucker Chair of Management
Humanity at Scale: A New Approach to Leadership with Bruce Temkin, Host Humanity at Scale Podcast
Helping Your Humans Be Heroes with Chris Hodges
Unlocking Real Strategy with Clarified Objective with Ken Favaro of BERA.ai
Reinventing Marketing in the Age of Experience & AI with Randall Rothenberg, IAB Former CEO
Future Proofing Your Brand Strategy with Insights & AI with Jennie Kaylie, Rock the Brands Founder
Bridging Employee & Customer Experience with Tamar Cohen, Founder of HaloEffect Management
The Recipe for Hyper Personalized CX with Sujay Saha, Founder and President of Cortico-X
Building Powerful Partner Ecosystems: Strategies for Growth, Customer Experience, and AI Integration with Peter Fogelsanger
Source, Amplify, & Optimize Marketing Content with Dave Sommer, Bazaarvoice SVP Customer Development
Why Most Customer Journey Mapping Efforts Fail in Organizations: Dave Seaton
The Power of CX & Culture: Driving Growth Through Connection - with Audrey Stone, JPMorgan Chase
Humanizing CX: The AI, Analytics, and Employee Experience Connection with Bill Tierney of Southwest Airlines
Collaboration: The Key to Effective CX with Jason, Roberta, & Suzi
AI, Innovation, & the Future of Business: Transforming Customer Experience & Marketing w/ Aaron Shapiro, Product's Founder and Chairman
Introduction to CX on the Rocks Community with Sean Albertson of CX4Rocks & Marc Mandel of Wow Moments
Orchestrating Your Culture Design with David Friedman, Culture Wise CEO
Building a Culture of Care via Talent, Emotion, & Standards of Perfection with Jim White, CCO of Ignite Medical Resorts
Introducing the Age of AI-Powered Simulation with Nitzan Shaer, CEO of Wevo
Customer Data Platforms & The Evolution of AI in Marketing: Martin Kihn, Salesforce Head of Strategy
The Intersection of Sociology & CX with Gary David, Professor in Bentley University
Championing CX in Health & Wellness with Shruti Ahluwalia, CDO of InCare Integrated Medical
The Customer Experience and Intersection with Brad Smith, Founder of Vector Business Navigation
The Role of the CXO with Todd Unger, CXO of American Medical Association
Enhancing Digital Experience with AI: Andrew Carothers of Cisco Systems
Advancing CX Through Emotions, Employees, and AI with Greg Melia, CXPA CEO
Measuring Business Value in Customer Experience with Michael Fulvio, Director of CX at Snipes
Uncovering the DNA of Customer Experience with Colin Shaw
Scaling Your Customer Experience with Google's Chief Strategist, Neil Hoyne
Humanizing CX and EX: Creating a Positive Culture, with Femi Olasupo, CX Director of Truvani
Optimizing and Doing CX Right with Stacy Sherman
Visualizing the Customer Journey Through Vignettes with Ryan Holt of Floor and Decor
Becoming a Trusted Guide and Change Agent with Mark Slatin, Founder of EmpoweredCx.com
Manufacturing Your CX Experience with Joseph Michelli, Author and CX Consultant
The B2B Experiences you Create are Rooted in Emotion: CX Expert, Jim Tincher
Beyond Customer Service with Mary Ellen Grom, Executive Director of CX AFL
B2B Buyers are Also Consumers - Ken Demma, Professor of Babson College
CX Rocks and How to Break them with Sean Albertson
CX+EX=Happy Customers with Greg Burd of Qualtrics
Turning Great EX Into Great CX with Ken Coyne of OpsTalent!
Reinforcing your CX Behaviors to Strengthen your Culture with Tara Brady of Provident Bank
Fintech Innovations Impacting CX with Rob Krugman
Scaling your CX with Michelle Martinez
Taking market share by moving fast with Rex Briggs
Targeting the Movable Middle with Joel Rubinson of Rubinson Partners
Working Backwards to have Decisions Driven by Data With Oded Netzer and Chris Frank
Marketing Capabilities and CX with Michael Pettiette from the University of Houston
Helping Marketers Catalyze Culture Shift with Jim Cuene, CEO of Fahren
Making Investments in Capabilities with Kirk Hanson, Founder of CXL Marketing
A Living Organization with Norman Wolfe from Quantum Leaders.
Make Space at the Table for Your Employees with Adam Temple, CTO at Bixly
The Employee, Customer Experience Connection with Alec Hanson
The Modern Marketer NEEDS to Stay Agile with Greg Kihlström of The Agile Brand
What Can Machines do Better than Humans? With Amaresh Tripathy, Managing Partner at AuxoAI
Utilize AI to Improve your Business with Farzad Aref the Founder of Farlinium
Your journey to be MORE customer-driven starts with YOU and YOUR team! - Chris Taylor - Actionable
Redefining the Customer Experience.. CX & Culture Insights. Vin Varma CXO of Oak Street Health
Experiences are built out of clues. This week's episode features Lou Carbone CEO at Experience Engineering
Analyzing Propensity and being CUSTOMER DRIVEN with Rony Vexelman, the VP of Marketing at Optimove
The Importance of AI-Driven Insights and the Future of CX featuring Sid Banerjee Chief XM Strategy Officer Qualtrics
Continuously Improving the Customer Journey with Mike Mangione - Global Leader for Brand and CX at WLGore
Greg Stuart CEO of MMA Global Joins us as We're Here to SAVE Marketing from Marketers