All Episodes

#37 - Monday Minute | Your Dealership Doesn't Need More Meetings, It Needs Better Ones

#448 - The Shipping Scam Hitting Dealers Right Now (And How to Spot It)

#36 - Monday Minute | Hiring Gets Them In, Onboarding Makes Them Stay

#447 - The Carvana Effect: What the Future of Buying Cars Means for Independents

#35 - Monday Minute | Slow to Hire, Quick to Fire

#446 - "No one takes care of my money better than me"; The ex-cop who built a $57M empire

#34 - Monday Minute | Your Pay Plan Is Sending a Message — Is It the Right One?

#445 - I Lost My Mojo: A Dealer's Honest Take On a Brutal Year

#33 - Monday Minute | Nobody's Responsible When Everyone Is

#444 - Growing Pains: A BHPH Dealer's Year of Remodels, New Systems, and Real Growth

#32 - Monday Minute | The Bottleneck in Your Dealership Is Probably You

#443 - Stop Selling Cars, Start Selling Credit: The Word Track That Changes Everything

#31 - Monday Minute | Your Best People Aren't Staying for the Paycheck

#442 - NIADA Expo Vendor Roundup: The Tools Nobody's Talking About Yet

#30 - Monday Minute | If You Could Only Track 5 Numbers, What Would They Be?

#441 - Drive Through South Georgia and All You'll See Is Rainey Stickers

29 - Monday Minute | Is Your Dealership Actually Worth the Investment?

#440 - Are You Starting the Trade Conversation Too Late?

#28 - Monday Minute | Nothing Happens Until You Collect the Money

#439 - They Said He Was Too Small for Reinsurance. Buckeye Disagreed.

#27 - Monday Minute | Takes Years to Build, a Minute to Destroy

#438 - How To Buy Out Your Dad (And Your Biggest Competitor)

#26 - Monday Minute | Busy Doesn't Mean Profitable

#437 - When Recon Goes Sideways

#25 - Monday Minute | Your Whole Team Is Off Script

#436 - The Dealer who Delivers Cars in Pajamas: How Red White & Blue Went 97% Digital

#24 - Monday Minute | 100% of the Product, 100% of the Time

#435 - How One Dealership Saved $55,000 a Year in Collector Salary

#23 - Monday Minute | Random Process, Random Results

#434 - The 2-Week Job That Turned Into 30 Years | The Bill Hancock Story

#22 - Monday Minute | The Last 10% That's Costing You the Sale

#433 - What If You Don't Train Them, And They Stay?

#21 - Monday Minute | The $10 Flashlight Costing You $100K

#432 - The Other Side of the Glass: What Vendors See That Dealers Don't

#20 - Monday Minute | You Can't Make Money in Recon

#431 - EV is coming to BHPH/LHPH: Are You Ready?

#19 - Monday Minute | You Don't Have a Buying Plan — You Have a Habit

#430 - FTC Sends 97 Warning Letters to Car Dealers — Are You Next? | Patrick O'Brien

#18 - Monday Minute | Lot Rot Is Killing Your Profit

#429 - BHPH United: We Ask Dealers What's Their Biggest Problem Right Now

#17 - Monday Minute | What Happens When Your Key Person Doesn't Show Up Tomorrow?

#428 - BHPH on the Border: Managing Risk, Repos & Growth in El Paso

#16 - Monday Minute | Clean Lot, More Sales: Facility Standards for Independent Dealers

#427 - One Location, More Sales: Lessons from a 20-Year Buy Here Pay Here Veteran

#15 - Monday Minute | How to Calculate Cost Per Sale for Your Independent Dealership

#426 - AI Bots in the Dealership: How to Use Them Without Losing The Sale

#14 - Monday Minute | How Independent Car Dealers Should Build a Policy & Procedure Manual

#425 - Tax Season 2026 Recap: What Dealers Saw and What Comes Next

#13 - Monday Minute | Anti-Goals: What Smart Dealers Refuse to Do

#424 - Reducing Repos with GPS Technology: What Independent Dealers Need to Know

#12 - Monday Minute | 80% of Buyers Visit Your Site First — Is Yours Ready?

#423 - AI vs. Traditional Marketing: Where Car Dealers Should Be Investing Right Now

#11 - Monday Minute | Choosing a Dealer Management System That Scales

#422 - From Curbstoner to Dealer: How One Young Entrepreneur Got Legit In California

#10 | Monday Minute: Are You Fundable? How to Fund Your Car Dealership

#421 - The Auto Cave Model: Parts, Process, & Overcoming Margin Compression

#09 - Monday Minute | How to Build a Dealership Proforma That Actually Works

#420: How Dealers Are Using AI to Automate Their Lot

#08 - Monday Minute | Goal Setting Strategy for Auto Dealerships

#419 - Brandon Pagano's Turnaround: Staff, Profit & What's Working Now

#07 - Monday Minute | Core Values for Car Dealerships

#418 - Tax Season Sales Tips for Car Dealers

#06 - Monday Minute | Creating a Mission Statement That Actually Works

#417 - Auto Dealer Compliance & Attorney General Enforcement 2025 with Steve Levine

#05 - Monday Minute | How to Structure Your Car Dealership: LLC vs S-Corp vs Sole Proprietor

#416 - From Family Business to Free Agent: A Dealer Succession Story

#04 - Monday Minute | How to Build a Strong Dealership Brand

#415 - Stop Chasing Payments: A Smarter Way to Run Dealer Collections

#03 - Monday Minute | How to Define Your Dealership’s Position in the Market

#414 - The Reality of Winding Down a Buy Here Pay Here Portfolio in Today’s Market

#02 - Monday Minute | Retail vs Buy Here Pay Here: Choosing the Right Dealership Model

#413 - Auto Dealer Reinsurance: How to Optimize What You Already Have

#01 - Monday Minute: Your Dealership’s Real Purpose (Why Purpose Drives Profit & Long-Term Growth)

#412 - Dominate 2026: The Independent Dealer Guide

#411 - RPM Garage: An Inside Look at Luxury Retail

#410 - Two Brothers, One Distressed Deal: The Vamos Auto Story

#409 – From Franchise GM to Selling 1,000+ Cars a Year as an Independent 🚗🔥

#408 - From Franchised Dealerships to Buy Here Pay Here Success: Darla Booher's 20-Year Journey 🚗💪

#407 - 5 CRITICAL YEAR-END TASKS FOR DEALERS BEFORE 2026

#406 - BHPH Dealer Forum RECAP: Ideas That'll Pay for Your Trip

#405 - Ai Collectors that Actually Work: Blytzpay's Beta Results and What's Coming Next

Mini Episode - Surprise Friday: BHPH Forum & Collections Training Ahead

#404 - How Dealers Can Use AI to Ship Vehicles Faster

#403 - Know When to Hold 'Em: Navigating BHPH's Toughest Season

#402 - Tax Max: Why 2026 Could Be Your Biggest Tax Season Ever

#401 - On Location: Investigating a Failed BHPH Dealership

#400 - 400th Episode Celebration: What We've Learned in 7 Years

#399 - Inside Auto City: 67 Years of Dealer Wisdom

#398 - Don't Wait Until December- Tax Season Prep Starts Now!

#397 - Reinventing the Dealer Model

#396 - The Rebrand

#395 - What Independent Dealers Are Missing (And How to Compete Smarter)

#394 - Used Car Pricing Strategies with Jason Berry

#393 - What's The Scuttlebutt?

#392 - Advertise Smarter Not Harder

#391 - Lease It or Lose It with Tim Lawrence

#390 - It's A Grind

#389 - Personal Perks In Your Dealership

#388 - Keep Your Eye On The Ball

#387 - We're Halfway There

#386 - How I Built This With Shay Phillips

#385 - Motivating Your Dealership Team: With Luke at NIADA

#384 - How I Built This: Eric Ryan (Part 2)

#383 - How I Built This: Eric Ryan (Part 1)

#382 - Level Up Your Sales Game

#381 - Would YOU Buy This Dealership?

#380 - Industry Temperature Check with Jeff Martin

#379 - One Woman, One Vision, One Lot

#378 - Passing The Torch

#377 - Can't Teach An Old Dog New Tricks

#376 - BHPH United 2025

#375 - Turn-N-Burnout

#374 - Buckeye Bret

#373 - Tariff-ied

#372 - Can AI Save Your Collections Department?

#371 - Helping Luke Transition

#370 - 3 Signs of Carpocalypse

#369 - Catching Up With Kaleb Bryan

#368 - Dale Matthews

#367 - The Refunds Are Upon Us!

#365 - The 20 Group Takeaways

#364 - What If They File Bankruptcy?

#363 - Our Top Priority For 2025

#362 - Doing Your Dealership Your Way

#361 - Looking Forward to 2025

#360 - Luke's Last Episode ???

#359 - How I Built This: Harry Buchelly Follow-up

#358 - How I Built This: Nick Markosian Follow-up

#357 - How I Built This: Flying Wheels Follow-up

#356 - How I Built This: David Zapata Follow-up

#355 - How I Built This: Michael West Follow Up

#354 - Favorite Things of 2024

#353 - At Least I Won't Owe Taxes

#352 - Sales Training

#351 - 5 Ways To Fix a Bad Month

#350 - What Time Is It?

#349 - Work On It, Not In It

#348 - How I Built This With Corey Scruggs

#347 - Theory of Constraints

#346 - Takeaways From The 20 Group

#345 - Time To Reboot The 20 Group

#344 - Finding Customers In A Slow Market

#343 - What's Your Dealerships ROI?

#342 - Board of Directors Follow Up

#341 - Breaking Down The LHPH Convention With Tim Lawrence

#340 - That's Not My Squirrel

#339 - Ride The Retail Wave

#338 - 3 Opinionated Guys

#337 - NIADA Vendor Interviews

#336 - Hot Topics

#335 - EV Tax Credit Explained

#334 - Hurricane Beryl Hit My Business

#333 - Keeping Customers Happy with Tracy Myers

#332 - Cyber Shutdown

#331 - Dealer Panel Day 2 BHPH United 2024

#330 - Perfect Storm For BHPH

#329 - Tips for Buying or Selling Notes BHPH United 2024

#328 - Dealer Panel Day One BHPH United 2024

#327 - Luke's Notes From 20 Group

#326 - What Keeps Steve Up At Night?

#325 - Funding Your Dealership Through Angel Investors

#324 - Using AI, Business Model, Best Decision Ever

#323 - We Are At BHPH United 2024

#322 - Get The Most Out Of Convention

#321 - Retail Market Update w Ben Wheat

#320 - Underwriting - The Ultimate Guide

#319 - Tax Wrap, Negative Equity, Cybertruck

#318 - Lines Of Credit - The Ultimate Guide

#317 - Training The Trainers

#316 - Putting AI In Automotive Inspections

#315 - Make That Backend Money

#314 - Business Inside Your Dealership

#313 - Just Keep Buying

#312 - Making Payments Easier w/ Blytzpay

#311 - Ideas To Save Money At Your Dealership

#310 - How I Built This w/ Carlos Ido

#309 - CARS Rule And What It Means For Dealers

#308 - Board Of Directors w/ Brandon Pagano

#307 - New Year, New Goals, New Challenges

#306 - How I Built This w/ Dave Guttenberg

#305 - How I Built This w/ Greg Barrett

#304 - How I Built This w/ Greg Reine

#303 - How I Built This w/ Ben Wheat

#302 - The Retail Doctor Marshall Zoerner

#301 - The Art Of The Service Department

#300 - Looking Back 5 Years And 300 Episodes

#299 - How I Built This w/ Stan Sumrall

#298 - Do You Know What Time It Is?

#297 - Being Resilient In Tough Times

#296 - Do You Have A Board Of Directors?

#295 - Time To Tune Up Your Turn Time

#294 - See You At BHPH Dealer Forum 2023

#293 - From Wholesale To Retail w/ Donald Sullivan

#292 - 3 Reasons Your Employees Wont Stay from CIADA 2023

#291 - Battle Of The Payment Processors

#209 - Selling Your Dealership?

#289 - Inventory Sourcing - Housekeeping Series

#288 - Key Performance Indicators - Housekeeping Series

#287 - Reconditioning - Housekeeping Series

#286 - Buckeye Buys Berkshire

#285 - Training - Housekeeping Series

#284 - Website Tuneup - Housekeeping Series

#283 - Tips For Transporting Your Vehicles

#282 - TIADA Edition - Meet John Frullo

#281 - NIADA Convention 2023 Wrapup

#280 - Get A Grip - NIADA 2023

#279 - Stocks Are Up, Cars Are Down

#278 - HIBT w/ Jason Berry

#277 - Unfair Advantage Automotive Mastermind Group

#276 - Branding Your Dealership IADAU 2023

#275 - Oh Captain My Captain w/ Jeff Martin

#274 - Whats Your Morning Routine

#273 - Setting Goals From BHPH United 2023

#272 - Tips For Getting A Line Of Credit w/ Primalend

#271 - Using AI In Your Dealership Today

#270 - Are Regulators Making Up Rules w/ Shaun Peterson

#269 - Sales Slowing, New Car Consolidation, Best Vehicles Under 10k

#268 - How I Built This w/ Josh Sellers

#267 - Navigating Turbulant Waters w/ Steve Levine

#266 - When Banks Go Bust w/ Tim Lawrence

#265 - How I Built This w/ Hubert Keller

#264 - Hiring & Retaining Top Talent w/ Julie Holbein

#263 - America Car Center, Autotrader, Customer Appreciation

#262 - Luke Visits Jeffs Dealership

#261 - How I Built This w/ Dare Saul

#260 - ChatGPT, Hire The Smile, Audit Your Processes

#259 - Better Together, DPG joins 20 Groups.

#258 - Why Your Financial Projections Are Wrong w/ JP & Chad

#257 - How I Built This w/ Timothy Evans

#256 - 1099s, Cash is King, CFPB vs CAC

#255 - Planning Your 2023 w/ Justin Osburn

#254 - How I Built This w/ Tommy Brandis

#253 - How I Built This w/ Nick Markosian

#252 - How I Built This w/ Chad Randash

#251 - How I Built This w/ iGo Motors

#250 - End Of Year Action Items & Podcast Stats

#249 - Words Of Wisdom -BHPH Super Forum

#248 - Bulletproofing Your Dealership - BHPH Super Forum

#247 - Return To Normal, Cashflow, Carvana Collapse

#246 - 3 Tips For Better Marketing w/ Ron Heider

#245 - The Power Of The Irregular Payment w/ Bill Nylan

#244 - Marketing To Your Current Database w Andrew Street

#243 - What Your Repo Guy Wishes You Knew

#242 - See You At BHPH Super Forum In Austin

#241 - Lessons Learned From 20,000 Leases w/ Lee Wells

#240 - Credit Crash w/ Melinda Zabritski

#239 - Move Your Website From Good To Great w/ Lyamen Savy

#238 - Give Them Benefits, Key To Collections And Bulletproofing

#237 - Is The IRS Going To Shut You Down w/ Hugo Sanchez

#236 - Get Your Reinsurance Money Back

#235 - New Vehicles DTC, Housekeeping And Tax Planning

#234 - The Secrets To Lease Here Pay Here

#233 - 3 Ways Youre Being Stolen From w/ Steven Carstens

#232 - Tips For Training, Hiring & Recon

#231 - Safeguard Rule Changes Explained - TIADA Special

#230 - Building Culture & Avoiding Burnout w/ Scott Miller

#229 - NIADA 2022 Las Vegas

#228 Dealer Panel Q&A Live From NIADA 2022

#228 - Special Episode - TIADA Repoing The Right Way

#227 - Rising Costs, Finding Capital, Managing People

#226 - The 3 Tips To Not Go Bankrupt w/ Gary McMahan

#225 - NIADA Convention 2022

#224 - Will Wholesale Prices Crash w/ Larry Dixon

#223 - Why Are Dealers Obsessed With Carvana?

#222 - My Customer Filed BK, Now What?

#221 - Mike The Chevy Dude

#220 - How To Get More Down - BHPH United 2022

#219 - What We Learned From BHPH United

#218- BHPH United Vlog

Bonus conversation with Jason March

#217 - What Makes A Good BHPH Deal w/ Jason March

#216 - Business Development On A Shoestring Budget w/ Russell Moore

CALL TO ACTION - 2022 Board of Directors Nominations

#215 - Recon In Todays Market w/ David Brotherton

#214 - Squeeze Pages, Transporters, Gas Prices and more

#213 - Flying Wheels Goes Electric w Craig Anthony

#212 - The DNA of your DMS w/ Allen Dobbins

#211 - Dealers Do Dallas

#210 - What is BHPH United?

#209 - How I Built This w/ Bill Metzinger

#208 - Dealer Performance Group

#207 - Budgeting for 2022 Rollercoaster

#206 - Everything 1099 w/ Steve Levine

#205 - Maximize Your Tax Season w Taxmax

#204 - Fix Your Dealership in 2022

#203 - What We Learned In 2021

#202 - Jack Carter - How I Built This

#201 - Shawn Richardson - How I Built This

#200 - David Zapata - How I Built This

#199 - Yordi Kharizanov - How I Built This

#198 - Michael West - How I Built This

#197 - The Perfect Payplan w/ Chuck Bonanno

#196 - 3 Tips For Handling Your Leads w/ Maggie Pugesek

#195 - The Power Of A 20 Group

#194 - What is a Fractional CFO w/ Chad and JP

#193 - Good To Great - Part 3

#192 - Lease Here Pay Here w/ Tim Lawrence

#191 - Will There Be A Tax Seasons? w/ TaxMax

#190 - How I Built This w/ Kaleb Bryan

#189 - What Are Buckeye Dealership Performance Groups

#188 - Meet The New President Of NIADA Joe McCloskey

#187 - Good To Great - Part 2

#186 - What We Learned From NIADA 2021

NIADA 2021 Expo Hall

#185 - Overcome Todays Challenges w Joe Lescota

#184 - Meet Brett Scott VP of Goverment Affairs for NIADA

NIADA 2021 Dealer Interviews

#183 - Takeaways from TIADA w/ Luke & Jeff

#182 - A Focus On Sales Live From CIADA w Marshall Zoerner

#181 - Gamification with Chris Collins

BONUS - TIADA 2021 Expo Hall

#180 - Sourcing Inventory In A Post Covid World - TIADA 2021

#179 - Creat The Employee Your Customer Deservers w/ Cory Mosley

#178 - Back To Basics in BHPH w/ Brent Carmichael

#177 - Facebookalypse is Coming w/ Andrew Street

#176 - Good To Great - Part 1

#175 - Using B.A.T. To Find A Niche Buyer w/ Jack Handegan

#174 - Kick Off To Convention Season w/ Jeff Martin

#173 - Creating Your "Preferred Experience" w Michael Cirillo

#172 - Buckeye Dealership Consulting

#171 - Rollercoaster Life of A Car Dealer

#170 - Auction Of The Future w Steve Jordan

#169 - Fixing The Mechanic Shortage w/ Michael Mole

#168 - Two Is Better Than One??? w/ Dan Reel

#167 - Bob Voltmann In The Drivers Seat Of NIADA

#166 - Your Employees All Want To Quit

#165 - The Future of NIADA Education with Larry Dixon

#164 - Our Process For Vetting Your Vendors

#163 - Notes from 20 Group

#162 - Dealers In The Music City

#161 - Rant: Gimmie Your Stimi, Work-Life Balance & Jeffs Suprise

#160 - GPS Best Practices w Jake Frank

#159 - Connecting Your Dealership To Wallstreet Money w/ Steve Burke

#158 - Will The CFPB Come For Your Dealership w/ Shaun Peterson

#157 - Is Your Dealership A Target Of The CFPB w/ Dennis LeVine

#156 - Inventory, Clubhouse & Scaling w/ Luke & Jeff

#155 - What Happens to Your Dealership If You Die w Mark Burkholder

#154 - The Vehicle History Report w Kirsten Von Busch

#153 - Top 5 Tips for Dealerships SEO-SEM w Steve Neu

152 - Time to Plan Your Dealerships 2021 Roadmap

#151 - The Financial Health of Your Dealership in 2020 w/ Jim Rhoads

Welcome to 2021 and Seasons 3

#150 - From 30k to 14 Million in 10 years w/ Harry Buchelly

#149 - How I Built This w/ Clint Wactor

#148 - How I Built This w Scott Shook

#147 - How I Built This W/ Jason March

#146 - How I Built This w Andrew Wiley

#145 - The Best Of The IDP 2020

#144 Crafting A Pay Plan For Salesmen w/ Marshall Zoerner

#143 - Top 5 Compliance Landmines w/ Steve Levine

#142 - Tax Season Boom or Bust w Bill Nylan

#141 - Q&A with Luke & Jeff

#140 - 20 Group Notes w/ Luke and Jeff

#139 - Q4 Tax Tips with Lee Ferguson of CLA

NIADA Policy Day Oct 13th

#138 - Hot Topics with Luke and Jeff

#137 - The Age of Change with Peter Kelly

#136 - BHPH 101 with Luke & Jeff

#135 - Profit Through Reinsurance with Taylor Byrd

#134 - Does Your Insurance Cover Riots with Rich Stazzone

#133 - Diversity In Your Dealership with Wendy Pisor

#132 - The EOS Model with Dan Grosvenor

#131 - Motivating Sales with Marshall Zoerner

#130 -MM - The Difference Between Housekeeping and Trainning Meetings

#129 - What's The ROI Of Your Dealership?

#128 - MM - Fly Together

#127 - Wholesale Buying At Retail Prices with Jasen Rice

#126 - NIADA 2020 Convention Goes Digital

#125 - Luke & Jeff 20 Group Takeaways

124 - MM - Luke & Jeff at 20 Group

#123 - Are You Flushing Your Ad Dollars? with Luke and Jeff

#122 - MM - CIADA Cancelled

#121 - The Miracle Of The Car Business w Shannon of Gravitational Marketing

#120 - People or Inventory, Which Is Harder To Find

#119 - Up Your Dealerships Digital Game with Glenn Pasch

#118 - MM - Selling Your Notes

#117 - Join Us In South Carolina This August

#116 - How to Run 3 LHPH Stores with Joe Powell

#115 - MM - Can You Buy What You Cant Touch

#114 - Life Lessons with Gene Daughtry

#113 - MM - Lock It Up!

#112 - Leadership & Accountability with Dave Anderson

#111 - MM - June Forecasting

#110 - Why Are Auction Prices So Crazy?

#109 - Is BHPH Dead with Ken Shilson

#108 - MM - Lender Loyalty

#107 - Reviewing Your Online Reputation with Podium

#106 - MM - Desperate Times Cause Desperate Actions

#105 - Ask Luke n Jeff Episode 2

#104 - MM - April Showers Bring May Sales

#103 - Coming Out Of Crisis with Chris Haus

#102 - MM - Supply & Demand

#101 - Collections During Uncertain Times

#100 - MM - PPP Money To The Rescue

#99 - What WIll Happen To Book Values with David Paris

#98 - Ground Yourself First

#97 - The Virtual Sales Process

#96 - How covid is Impacting Dealers with April Dealer Panel

#95 - Who's Going To Pay For This w/ Cecilla Fournil

#94 - Healthy Business Finacials During Covid19 with Dave Wiggins

#93 - Getting Through The Corona Recession w/ Tracy Myers

3/23 Update from Steve Jordan CEO of NIADA

#92 - MM- Cover Your Assets

3-21-20 Updates from NIADAs Shaun Peterson

#91 - Q&A with Luke & Jeff Episode 1

#90 - MM- A Scout Is Always Prepared

#89 - Curbing Curb-stoning w/ Jared Halsted

#88 - MM - The Cost Of Bad Health

#87 - Real Success In The Car Biz w/ Cosmo

#86 - Tax Money Rollin'

#85 - NIADA Legislative And Legal Update with Shaun Peterson

#83 - Dont Like The Rules? Dont Play The Game

#82 - The Future Of Sourcing Inventory with Joe Neiman

#81- MM - Where Are The Cars?

#80 - Why You Need A BDC with Sara Hoagey

#79 - Work Those Leads

#78 - How To Fine Tune Your BHPH with Jim Rhoads

#77 - The Low-baller

#76 Hot Topics WIth Jeff & Luke

#75 MM- Do Not Distrub

#74 - Making The Most Of Tax Season with Bill Neylan

#73 - MM - Tax Time

#72 - NCM 20 Groups with Brent Carmichael

#71 - MM - Cost Per Sale

#70 -Advertising Law Complience with Micheal Goodman

#69 - Setting Goals for 2020

#68 - MM - 2020 Around The Corner

#67 - Kerri Watkins - How They Built This

#66 -MM - Reflect On 2019

#65 - Brittany Hibdon - How They Built This

#64 - Brandon Bartley - How They Built This

#63 - MM - Prepare for 2020

#62 - Craig Anthony - Youtube For Selling Cars

#61 - MM - How They Built This Series Coming Soon

#60 - 3rd Party Listing Websites

#58 - Braden Wilson - Year End Tax Advice

#58 - Customer Lifetime Value

#57 - MM - The tax man cometh

#56 - Shawn Hays - Build Your Brand

#55 - MM - Inspect Your CRM

#54 - Dan Reel - Opening A Second Location

#54 - MM - Best Lead Is Under Your Finger Tips

#53 - Work On It, Not In It

#52 MM - Who’s Educating You

#51 - Time To Line - NABD2019

#50 - NABD 2019 - Expo Hall Mashup

#49 - Matt McMurray - Fixed Operations

#48 - Monday Minute - BHPH Aint Car Sales

#47 - Gordon Tormolen - National Policy Conference 2019

#46 - Monday Minute - Get Involved

#45 - Part 2 - Variable Expenses

#44 - Monday Minute - Consistancy is the name of the game.

#43 - Fixed vs Variable Expenses

#42 - Monday Minute - Know your #'s!

#41 - O'Hara Howard - Wholesaler Relationships

#40 - Monday Minute - Staff Size

#39 - Nick Markosian - Lease Here Pay Here

#38 - Monday Minute - Digital Dealer 2019 Vendor Highlights

#37 - Mark Weida - Lessons From A Lifetime In The Auto Industry

#36 - Monday Minute - CIADA Part 2

#35 CIADA Presentation - Part 1

#34 - Monday Minute - Deceptive Pricing Practices

#33 - Bert Straub - The Ins & Outs of Being a CAC Dealer

#32 - Monday Minute - Rental Car Rant

#31 - Marshall Zoerner - Why We Train Our Staff

#30 - Dave Keller - Top 5 Bookkeeping Tips

#29 - Eric Freeman - Scaling Your Dealership

#28 - Dealer Interviews at NIADA

#27 - Maintaining a Great Online Reputation in Your BHPH Operation

#26 - Chatbots And Why We Need Them

#25 - Action Items From Convention

#24 - 2019 Niada Convention - Vendors

23 - How To Get The Most Out Of Conventions

#22 - Our 4 Tips For Staying Sane.

#21 - Justin Osburn - Improving The Retail Sales Process

#20 - George Mammarella - BHPH Master

#19 - Tim Byrd - Dealer Reinsurance

#18 - Joe Mok - An Industry Leader In Sourcing.

#17 - Leigh Anne Thompson - The Power Of The On-line Review

#16 - Inventory Sourcing

#15 - Dan Reel - Retailing As An Independent Dealer

#14 - 20 Group takeaways

#13: Chuck Bonnano - The future of the used car business and the importance of education

#12 - Tracy Myers and the customer experience

#11 - Luke's NADA notes - Pay plans

#10 - Jack Carter, Branding your dealership.

#9 - Luke's NADA notes - Sales process of today

#8 - Lukes NADA notes - Advertising

#7 - Car lot security

#5 - Customer Acquisition

#4 - Hiring and Retaining Employees

#3.5 - Next week we talk about Employees

#3 - The current state of the used car market

#2 - Meet Luke

#1 - The Intro