All Episodes
What's the Scenario? with PLRB — 253 episodes
[REPLAY] Cyclones, Insurance & A Bowl of Spaghetti (Models)
Oops! Is a Contractor's Work Ever Really Done?
Wait, the PACE Exam has Mock Claim Documents?
Can You Pass the PACE Designation Exam?
Help! I Need to Study for the PACE Designation Exam!
Oops! What is "That Particular Part"?
Oops! Whose Fault is Faulty Workmanship?
Is Losing a Horse Bodily Injury?
Your Neighbor's Attitude is Not an Occurrence
Playing Defense Against Negligence Claims
[REPLAY] My Son Set Off Fireworks in My House
When the Claims Executive Became the Claimant
[REPLAY] Herding Weather/CATs
Rounding the Bases to Establish Negligence
My Cat Set My House On Fire
Wildfire: Why Do Adjusters Get a Bad Rap?
[REPLAY] Bumping Brewery Bollards
Fact or Fixture? That Ceiling Tile is Personal Property!
Classes & Categories of Water: a PACE Program Exercise
The Personal Property Inventory Game Show!
Who's Who in the Industry?
The PACE Designation Program
What's the Scenario? 100th Episode
[REPLAY] Can a Bear Do Vandalism? The First Episode of "What's the Scenario? with PLRB"
[REPLAY] The PLRB Expo: Connection & Community
What's New with Third-Party Supplements? with Steve Badger
What's New in the Trenches? with Steve Badger
Carpet in the Bathroom? I Hope That's Against Code!
[REPLAY] The PLRB Insurance Services Expo & You
Herding Weather/CATs
A Squirrel, A Power Outage, and a Ruined Dinner
The PLRB Expo: Connection & Community
[REPLAY] Join Us at the Claims Conference
Do Jewelry Appraisals Lock In Insurance Payout Amounts?
Hogging the Blame for a Fire Loss
[REPLAY] What's Your Elevator Pitch?
[REPLAY] Is an Apple Watch a Watch?
Fire on the Farm
Train Your Team at PLRB.org!
PLRB's Large Loss Conference: How Did It Go?
[REPLAY] PLRB Building Codes: Don't Fall Down the BC Rabbit Hole
That is an Alarm, But it's Not a Fire Alarm!
Pork Shoulder Melts Insured's Siding
Twists & Turns in Supplemental Endorsements
Sump Pump Supplemental Endorsement
[CLIPS] "I Didn't Think a Diamond Could Chip!"
[REPLAY] Join Us at the 2025 Large Loss Conference
Wind Blew Dirt On My Koi Fish
Is an eBike a Car? No. But is it a Motor Vehicle?
Don't Count Your Chicken Coops Before They're Insured
The CLEAR Approach to Difficult Conversations
How Particular is "That Particular Part"?
The Lab-Grown Mismatch: One Earring, One Surprise
"You Can't Salvage My Mother's Ring!"
Suicide, Arson, and the Intentional Loss Exclusion
Don't Fall Down the Building Codes Rabbit Hole!
Posthumous Premium Payor
Sugar, Spice, and Everything Sand: The CGL Auto Exclusion
[REPLAY] Detached Garage Converted to AirBNB
[REPLAY] I Crashed My Bike Into a Tree
[REPLAY] The Appraisal Process – Is it Still Useful to Resolve Disputed Claims?
[REPLAY] Invoking "Our Option" – Increased Use of Preferred Contractor Networks
Tree Roots Blocked Up My Kitchen Sink
Murder Mystery: Diminution in Value
Michigan PIP Puzzles
Your Insurance Policy Will Decide When You're Done Ridesharing
My Insurance Policy has a Death Clause!
Does a Windstorm Deductible Apply to My Spoiled Cheesecakes?
My Cheesecakes Spoiled After A Windstorm-- or a Windy Storm?
A Flipped Van, a Plumber on Shrooms, and the BOP Policy
The Appraisal Process – Is it Still Useful to Resolve Disputed Claims?
Invoking "Our Option" – Increased Use of Preferred Contractor Networks
The PLRB Insurance Services Expo & You
The Police Shot My Heating Oil Tank (and a Burglar)
[REPLAY] Join Us at the 2025 Claims Conference
Investigating a Garage Fire
It's Getting Smokey in Here
Hand Me That Certificate (of Insurance)!
My Insurance Company Forgot to Bill Me...
Singer Sings Against Assailant to Get a Defense
Shooter Shatters Funeral Reception
Here Comes Fair Rental Value in the Backstretch
A Bank Robber Fried My Toaster
You Can Take the CL Out of the CGL...
Join Us at the 2025 Claims Conference
Installation Floaters? I Still Don't Own a Boat!
Inland Marine? I Don't Even Own a Boat!
[REPLAY] The Coverage Contrarian: CGL Coverage for Engine Servicing and Workmanship
[REPLAY] The Coverage Contrarian: E-Bike Coverage Under a Homeowners Policy
There's a Gap in My Roof!
[REPLAY] The Coverage Contrarian: The Expected or Intended Injury Exclusion
Will Insurance Pay for the Minibar?
Getting Mileage Out of That (Insurance Claim)
Anti-Concurrent Air Conditioning?
A Bouncer Tossed Me From a Speakeasy
Fighting Fry Cooks Take It Outside
Slip and Fall Slipped Insured's Mind
A Storm Spoiled My Insured's Fish
Cyclones, Insurance & A Bowl of Spaghetti (Models)
Bumping Brewery Bollards
The Stairs Made Me Trip and Fall!
I Burned Tomatoes So I Need a New Deck
That Cosmetic Damage is Excluded!
That Damage is Just Cosmetic!
Game Show Time! What Kind of Vehicle Is It?
Who's Been Living in My House?
Surface Water on a Roof? It's Those Kids Again!
What's Your Personal Elevator Pitch?
How to DECIDE to Handle a Claim
The New PLRB.org
That's a High Water Bill
A Not-So-Routine Oil Change
Engagement Ring Mishap
The Extra Diligent Homeowner
A Friendly Fire?
Even Underwriters Make Mistakes
But That Roof was So Old!
Dressing Room Distress
Don't Click Those Links
There's Blood Everywhere...
Oh No, There's Asbestos
My Tenants Trashed My House
DIYer Did Their Own Repairs
Wildfire Smoke Never Went Away
Is an Apple Watch a Watch? Is a Drone an Aircraft?
My Pot Caught Fire (Before I Wanted It To)
Help! They Stole My Facebook Followers!
Detached Garage Converted to AirBNB
I Crashed My Bike Into a Tree
The New Cabinet Doesn't Match
There's Honey in the Walls
Help! All My Apes are Gone
My Son Set Off Fireworks in My House
My Grandparents Paid a Phone Scammer
Aggressive Contractors Target Your Insured
The Next COVID Shutters Your Insured's Business
Terrorist Attack Damages Insured Business
Introducing What's the Scenario? with PLRB
What's the Scenario? Podcast Reboot Coming in January
[REPLAY] Diversity in Claims
[REPLAY] We're All Rookies: Leading, Learning & Growth Mindset
[REPLAY] Burning Through a Cannabis Business Interruption Claim
[REPLAY] Industrial Hemp: Underwriting & Coverage Principles
[REPLAY] Food Safety: It's Not Always a Gut Feeling
[REPLAY] Biohazard Claims with Laura Spaulding
[REPLAY] The Fundamentals of the Businessowners Policy
[REPLAY] Getting Down to Business on Business Income Losses
[REPLAY] Subrogation of Catastrophe & Weather-Related Claims
[REPLAY] Preparing for Hurricane Season with Tim Molony
[REPLAY] The Coverage Contrarian: E-Bike Coverage Under a Homeowners Policy
[REPLAY] The Coverage Contrarian: The Expected or Intended Injury Exclusion
PLRB's Podcast Survey
[REPLAY] The Coverage Contrarian: CGL Coverage for Engine Servicing and Workmanship
Hiatus Announcement
Skyrocket Your Leadership Potential by Unlocking a Growth Mindset
Why Face Time Matters: Maintaining Long-Distance Professional Relationships in the Digital Age
Hail Dents to Metal Roofs: Covered Damage or Not?
Understanding a Hoarder to Better Serve Your Clients and Lower Your Costs
Freeze Claims: Damage Assessment and Claims Handling
Too Much Technology, Too Soon
Coverage for Freeze Claims and Winter Storms with PLRB's Tim Havlir
Loss of Balance, Balance of Loss
Preparing for Hurricane Season with Tim Molony
Death of an Air Conditioner: Compressor Failures Uncovered
Cryptocurrency & the Insurance Industry
Work Hard, Play Hard
PLRB Resources & Modern Mentorship, with Equis Consulting
The Real Time Paperless Contractor
An Interview with PLRB President Tom Mallin
The Age-Old Question: When Did That Hail Damage Occur?
Growth Mindset: The Extraordinary Power of Leader Humility
Safety Considerations at a Claim Site
We're All Rookies: Leading, Learning & Growth Mindset
Power of Networking: Connect With Meaning and Purpose
Subrogating a "Weather" Claim
Net Promoter Score: The Storm on the Horizon for the Claims Community
Insurance Education and Designations
Incorporating Technology to Inspect, Document, & Instantly Report on a Site
Webinar Follow Up: Commercial Roofing Investigation, Damages & Repairs
Ice Dams: Loss Leader or Opportunity?
Burning Through a Cannabis Business Interruption Claim
Forensic Investigations: Trends & Trapdoors for Claims
Webinar Follow Up: High Exposure Commercial Liability Claims
Business Interruption From a Cyber Attack
PLRB's Outstanding Claims Professional Awards 2021: Javier Matus
Preparing Today for Tomorrow's Workforce
Electronic Discovery: BE PREPARED from Day 1
The Coverage Contrarian: E-Bike Coverage Under a Homeowners Policy
Three Things Pizza Taught Me About Claims Leadership
Managing Millennials: Get Woke & Be Chill
After the Alarm: Managing Expensive Art & Heirloom Claims During Catastrophe Situations
Making Judicial Sense of Property Coverage: A Webinar Follow-Up
Identify, Develop and Inspire Your Future Claims Supervisors
How Claim Litigation Management Is a Lot Like Youth Basketball
The Hail Lawsuit Frenzy: From the Trenches
The Essential Non-Party Witness
Eliminating Subrogation Waivers
The COVID-19 Paycheck Protection Program (PPP) & its Impact on Business Income Losses
Embracing a Digital Transformation
COVID-19, Business Income, and the Oral Surgeons Case
Condominium Claims: Issues and Possible Solutions
Examinations Under Oath: The Forgotten Tool
Enforcement of Tenders of Defense and Indemnification
Webinar Follow Up: Historic Home Water Loss
Biohazard Claims
The Fundamentals of the Businessowners Policy
Food Safety: It's Not Always a Gut Feeling
InsurTech & Contractor Relations
The Coverage Contrarian: The Expected or Intended Injury Exclusion
Driving Dependability During Disruption
The Future of Claims and Technology
What Is Your Reputation?
Content Claim Inventories Using The Modern Approach
Getting Down to Business on Business Income Losses
Driverless Cars and You
The Growth Mindset: This Changes Everything
Keeping Good People: Staffing Engagement, Retention, Celebration
Give Your Best to Restore
Technology and Claims Leadership
The Coverage Contrarian: CGL Coverage for Engine Servicing and Workmanship
Guard Your Gates!
Pitching in an Elevator
Concurrent Investigations: Avoiding Pitfalls and Bad Faith
Adjuster Efficiencies: Tap That App
Innocent Co-Insured Issues
Challenging Your Limits
Wrongful Death: Building a Foundation for Settlement or Trial
Artificial Intelligence: Redefining Workflows
Metrics and Measures and Subrogation, Oh My!
Medicare Set-Asides
W.T.F. (Welcome to Florida)
Rebuilding a Zoo: Southern Alberta 2013 Flood
Diversity in Claims
Industrial Hemp: Underwriting & Coverage Principles
COVID-19 Update + Engaging Remote Employees
COVID-19 Update + Improving the Customer Experience
COVID-19 Update + Managing the Stress Associated with the Coronavirus
Insurance Implications of the Coronavirus
Subrogation of Catastrophe & Weather-Related Claims
Two Interesting 2019 Cases with Timely Notice
Exploring InsureTech & the Claims Conference with FNO: InsureTech
Reconciling Differences Between Claims & Restoration
Medicare Conditional Payments in Auto, Liability, and No-Fault Claims
Contents Claim Handing: Getting It Done!
e-Scooter Turmoil: Are You Covered?
Texas Weather Claims: An Update from the Trenches
The Job That Ate My Brain: An Adjuster's Take on Stress and Burnout
CGL Coverage for Employment Practices Liability
Giving Testimony for Adjusters
Turbocharge Your Career During Your Lunch Hour
Medicare/Medicaid & Mandatory Reporting
Insurance After the New York Child Victims Act
Introducing PLRB on Demand