All Episodes

AI Won’t Save Your Hotel If You Don’t Know Who You Are (with Vinícius Alkmim)

Technological Innovation in Hospitality : Who Will Own our Data (with Dr. Alexander Lennart Schmidt)

The Future Will Be AI‑Driven. So What Really Matters? (with tech expert Simone Puorto)

What’s Next for Swiss Tourism? Voices from the 3rd Flagship Annual Conference

Smart Ships, Human Hearts: Cruising into Tech-Enhanced Hospitality with MSC

The Future of Tourism: A DMO’s Take on AI and Digital Transformation

More Time for Guests: Carlo Fontana on Tech That Enables a Smile (Lessons Learned at Hotel Lugano Dante)

The Power of a Handshake in a Digital World (with UEFA's Damaris Papoutsakis)

Exploring Empathy and Experience Co-Creation in a High Tech-Driven World, with Prof. Reza Etemad-Sajadi

"The Interaction Gives the Soul, the Technology Gives the Efficiency": A Conversation with the CEO of Sandoz Foundation Hotels

The Constant Pursuit of High Touch Relationship through Seamless Tech (with Claudia Beaufort)

Ultra-Luxury Hospitality with Toan Ly: Creating the Perfect Blend of High Tech and High Touch

The Human Soul of Hospitality: How to Counter Loneliness in the Age of Technology, with Christoph Schlatter

Service Excellence in Action: Francis Reichenbach’s Concrete Strategies for Blending Human Connection with Tech

Digital Humanism: A Critical Reflection on the Impact of Technology with Prof. Hannes Werthner

From Service Excellence to the Art of Hosting: A Conversation with Christophe Laurent, EHL Group Values Ambassador

The Future of Mobility and Tourism: Elevating Customer Experience with Grégory Guzzo

Balancing High Tech and High Touch: Mastering Hospitality's Future with Michael Thomann

Season 2 Finale: Embracing Human-Centric Digital Transformation (with Dr. Alessandro Inversini)

Ljubljana Tourism's Secrets: Shaping a Smart and Sustainable Destination (with Dejan Ristić⁠)

Navigating the Digital Transformation Landscape in Hospitality: Michael Levie's Path to Success

Redefining Hospitality Tech: Insights from Accor's CTO (with Floor Bleeker)

Hospitality Forward: The Seamless Blend of Tech and Guest Services (with Tess Mattisson)

'You Cannot Manage What You Cannot Measure' in Tourism (with Prof. Marianna Sigala)

Vienna Tourist Board's Approach: Going Digital for the People (with CEO Norbert Kettner)

The Transformative Power of AI: Enabling Real-Time Decisions and Hyper-Personalization (with Prof. Dimitrios Buhalis)

Diving into Tourism Data Spaces and Collaborative Initiatives (with Dolores Ordoñez)

Exploring Travel Insights: The Power of Data & AI (with Mirko Lalli)

AI and the Future of Tourism (with Wolfram Höpken)

Harnessing Data and Digital Innovations for a Sustainable Future in European Destinations (with Eduardo Santander)

The Evolving Landscape of Travel : Adapting to a Digital World (with Juho Pesonen)

The Role of Booking.com in Hospitality's Digital Transformation (with Alexei Matouchkine)

Wrapping Up Season 1 with Dr. Alessandro Inversini

Travailler ensemble vers la digitalisation pour mutualiser nos ressources - Dr. Roland Schegg (HES-SO Valais)

Unlocking Success in Small Tourism Businesses: The Revenue Management Approach Beyond Airlines and Hotels - Dr. Cindy Heo (EHL)

Agieren statt Reagieren: Daten und Technologie für ein besseres Besuchererlebnis nutzen (Erfolgsgeschichten von Saas-Fee) - Mattia Storni (Saastal Tourismus)

Aufbau einer gemeinsamen Dateninfrastruktur für den Tourismus: Herausforderungen und Chancen - André Golliez (HSLU & Open Data Consultant)

Settore degli eventi: Un approccio innovativo ai modelli di servizio e al cambiamento tecnologico - Simona Gamba (Locarno Film Festival)

Wie kleine Hotels die Digitalisierung in ihrem Betrieb umsetzen können - Sebastian Schmid (Hotel Glocke)

Les enjeux des offices de tourisme en matière de données - Maxime Gervasi et Guillaume Olsommer (BeMobile)

Der Treffpunkt von Daten und Nachhaltigkeit - Dr. Matthias Fuchs (EHL)

Mieux connaître ses clients et améliorer la durabilité grâce à la data - Emmanuelle Rose (Lausanne Tourisme)

Improving Processes and Giving Customer Choice with Technology - Ian Millar (EHL)

Hôtellerie et restauration: la technologie pour tirer parti des opportunités de marché - Christopher Meignier (BLENT)

Informationen aus Daten gewinnen, um die Buchungsprozesse von Hotels zu optimieren - Elisha Schoppig (Hotel-Spider)

Regolamentazione del mercato, pianificazione strategica, controllo dei dati e dei flussi - Luca Preto (Ticino Turismo)

Exploiter les données pour optimiser la gestion d'un patrimoine et la création de valeur - Vincent Bailly (Association Lavaux Patrimoine mondial)

Better Communication and Information Flow for Operational Efficiency and Service Excellence - Julia Geffers (Hoxell)

Introducing the Resilient Tourism Podcast Series with Dr. Alessandro Inversini