All Episodes
Banking on Experience powered by BUSINESSNEXT — 162 episodes
What It Actually Takes to Turn New Members into Real Financial Relationships
What Matters Most for Credit Unions in 2026
Better Risk Management starts With Unified Data
Building Teams That Scale: Beyond The Tech Stack
Inside Jack Henry's Ambitious Strategy to Modernize The Core
Breaking Down Banking Silos: The Highway To Unified Data
AI Without Fear: The Compliance Playbook for Credit Unions
Survival of the Data-Fittest: Win the Retention Race in Modern Banking
Why Bank of Idaho Bet Big on Acquisition – A Candid Talk with CEO Jeff Newgard
The Real-Time Payments Fraud Dilemma: Why Faster Transactions Mean Bigger Risks
Turning Data into Dollars: Smarter Segmentation, Better Marketing for Banks & Credit Unions
Why 44% of Accounts Go Inactive in Year One—and How to Fix It
The 2025 Marketing Playbook for Banks & Credit Union
Do You Really Own Your Digital Transformation?
The Global Mission to Advance Credit Union Growth
How Small Credit Unions Can Find Their Competitive Advantages
Navigating CDFI Changes: Shirley Senn's Timely Advice
Tackling Healthcare Costs: CU Healthcare PayCard & VyStar Credit Union
Leveraging AI for Credit Union and Banking Growth: More Than ChatGPT
High Finance: How Credit Unions Can Lead the Cannabis Banking Charge
Overcoming Core Challenges: How Credit Unions & Banks can innovate despite their Legacy Systems
Redefining Growth: M&A Insights for Forward-Thinking Credit Unions
Future-Proof Your Credit Union: MSU Federal Credit Union's Innovation Blueprint Revealed
Insider Secrets Revealed: Navigating the 2024 Consumer Lending Landscape
AI Simplified: Real-world Tactics for transforming your financial workflow today
The Small Credit Union That Rose from the Ashes and Beat the Odds
Ronaldo Hardy Unveils His Timeless Leadership Principles
Auto Market Trends & Indirect Lending Tips: What Every CU Needs to Know
Unveiling the New World Banking Order: How to adapt to the New Lending Landscape
Let's Talk Marketing: How To Do More With Less
Unlock CU growth right now: How to expand your field of membership with data strategy
Revolutionizing the Credit Union Call Center: How to go from a service to sales model
Innovation or Extinction: How Credit Unions Can leap into the fintech era with ease
Navigating the Insurance Crisis: How Banks and Credit Unions Can Overcome Soaring Costs and Secure Their Future
Most Data Transformation Projects Fail: Here's how to do them right
CU Joe's Marketing Masterclass: Unearthing Golden Opportunities
Liquidity Crisis 2023 and Actionable Solutions
People Helping People?: A CU Mantra Check-Up
Taylor-Made: Filene's Latest Breakthroughs For Credit Union Success
The Crypto Cart: How The CU Collaborative Approach Grew the Best Apples In the Bunch
Hauptman on Capital Hill: A "Fireside Chat" From the NCUA Vice Chair
A "Bit" From the Other Side: Bitcoin NOW And Why Cryptocurrency is far from over
Curql of Trust: How the Fintech CUSO Factory is Expanding in 2023 to Make Room for You
Hedging Your Fintech Bets: A CUSO's Fintech Investment Journey.
Marketing Mouthy: Podcasts, Bundling Media Buys & Working Smarter from the Outside-In.
The Data "Ark": Will CECL SAVE or SINK CUs
The Gravity of GAP: Is the Sky Falling or is that just your Car?
How can Credit Unions regain their competitive advantage over banks?
CURQL Wonka and the CUSO Factory: Jim Ryan has your Golden Ticket.
Episode 113: The "CU That Could"
Episode 112: The Woman Behind the Insurance CUSO Curtain: Melanie Munsey
Episode 111: Playing big and truly serving your community as a small CU
Episode 110: An under-the-hood look at student loans and how to help
Episode 109: How your brand and PR work in unison
Episode 108: Addressing fear around lending + why experience matters more than ever
Episode 107: Creating high trust in a high-tech world
Ep 5, CU Changemakers: Women On Work- LeAnn Case
Episode 105: Focusing more on capital investments
Episode 104: How to best create innovation in your FI
Episode 103: Customer Servicing in the lending and financial services world
Ep 4, CU Changemakers: Women On Work- Brandi Stankovic & Susan Mitchell
Episode 101: Rethinking Capitalism in Today's Credit Union World
Episode 100: Creating goosebump moments at your CU
Episode 99: Digital Experience + Your FI
Episode 98: How iQ CU built a world-class sales culture
Ep 3, CU Changemakers: Women On Work - Anne Legg
Episode 96: Reaching the K-12 Audience & Growing the CU Movement
Episode 95: Leveraging Data at Your CU
Episode 94: A Chat with Dan Daggett
Ep 2, CU Changemakers: Women On Work - Kim Daigle
Episode 92: Bringing Greater Innovation to Member Servicing
Episode 91: Member Servicing in a Dynamic World
Episode 90: Turning Your Networking Into a Community-Building Exercise
Ep 1, CU Changemakers: Women On Work - The Who, What, Why
Episode 88: America's CU Museum + Intro to CU Change Makers
Episode 87: More Efficient Lending in 2022
Episode 86: The Bridge Between Brand and Experience
Episode 85: Inclusion, Innovation, and the Future of CUs
Episode 84: CUSOs, Credit Unions, and the Power of Connection
Episode 83: A Fresh Look at GRC + Your CU
Episode 82: How your CU Can Avoid Mergers and Acquisitions
Episode 81: Leadership Lenses: Your FI and a Fresh Look at Leading
Episode 80: Financial Inclusion Week
Episode 79: The CUInsight Story: a Chat with Randall Smith
Episode 78: In Their Shoes: Meeting Members Needs on Their Terms
Episode 77: DEI and Your CU: Breaking Down Barriers
Episode 76: As Leaders, How to Focus on Mental Health
Episode 75: The Future of Mortgage and Lending: How to Improve the Tech Gap
Episode 74: Collaboration: The Key to Credit Union Success
Episode 73: Survival of the CU: Adapting Your Member Experience in a Changing World
Episode 72: More than Just Talk: Creating a Culture that Counts
Episode 71: Embracing a "Flawsome" Culture at Your FI
Episode 70: The "Unscripted Happy Hour" & short-term lending: a chat with Juan Fernández Ceballos
Episode 69: If you Build it, They will Come: Financial Education and DEI in Today's World
Episode 68: Prepare Now: Preserving Your Assets and Possessions
Episode 67: RIP Command-and-Control Leadership
Episode 66: Humanity at the Helm: Your Culture in a Digital World
Episode 65: The Necessity of Omni-channel Nurturing
Episode 64: FI's & the latest, greatest new word: Figital
Episode 63: Serving the Underserved: How your FI can Make a Difference
Episode 62: Let them lead: clearing a path for young FI professionals
Episode 61: More we, less me: the Power of Cohesive Leadership
Episode 60: Going Up Against the Big Guys: Digital Marketing for Credit Unions
Episode 59: Know Your Numbers to Work Smarter, Not Harder
Episode 58: What's It Like To Be Growth-Focused?
Episode 57: Blowing up the Silos of Digital Strategy
Episode 56: How to Share Your FI's Unfiltered Story
Episode 55: Humanize Your Staff: Digital Marketing Strategy for FIs
Episode 54: How to Use Predictive Analytics to Make Better Decisions
Episode 53: Why Tech Will Never Fully Replace Humans
Episode 52: 2 Hindrances to Financial Planning & Education
Episode 51: Becoming a Trusted Brand in Your Community
Episode 50: Creating a Positive Compliance Culture
Episode 49: Technology, Process, & Innovation: Why FIs Are Lagging
Episode 48: True Omnichannel Creates a 360° Customer View
Episode 47: Your Cash Flow Secret Weapon: Charged Off Accounts
Episode 46: Developing the Next Generation of Leaders
Episode 45: How Underwriting Could Improve the Affordable Housing Crisis
Episode 44: How Alternative Data Helps the Credit Invisible
Episode 43: Better, Not Bigger: Building Future Credit Unions
Episode 42: Deliver on Experience, Drive Growth
Episode 41: This Is Us: CRM, Plain and Simple
Episode 40: How CX Can Make Your Business More Human
Episode 39: Banking Isn't Transactional — It's Emotional
Episode 37: How to educate financial wellness in a contactless world with Anna Baskin and Wendy Beswick at Service Credit Union
Episode 36: Right on the Money 1st Place Submission State Employee FCU Building Culture with Harold Dixon
Episode 35: How leaders can make an impact with their employees with Katie Nehl at First Community Credit Union
Episode 34: Why your marketing strategy might be failing you with Amanda Thomas at Twoscore
Episode 33: Journey Mapping Your Member Experience with Annette Franz
Episode 32: How FIs can foster growth and acquisition in marketing with Nicky Senyard at Fintel Connect
Episode 31: What 80's music can teach us about engaging with our members with Cynthia Kolko at Summit Federal Credit Union
Episode 30: How to help people grow with Nanci Wilson at University FCU
Episode 29: How FI's can Lead Digital Disruption with Jim Perry
Episode 28: Why multi-channel communication is so important for members with Charles Peterson at Allied Solutions
Episode 27: Why diversifying your language skills can help growth Luis Valdez-Jimenez at 360 Federal Credit Union
Episode 26: How FIs can give employees new meaning and improve morale with a WFH environment with Jill Nowacki at Humanidei
Episode 25: How your Sales Approach is Earning you a Throat Punch. Don't Pitch-Slap People with Amy Downs CEO of Allegiance Credit Union
Episode 23: How the Member Experience will and has Changed with Britney Bailey Excel FCU
Episode 24: How credit unions can bring diversity to life with Michael Murdoch Wauna CU
Episode 22: Why text should be in your communication preferences for your members with Brittany Farb Gruber at Eltropy
Episode 22: Why text should be in your communication preferences for your members.
Episode 21: The art of telling your credit union story with Lorraine Ranalli
Episode 20: Banking on a Winning Data Strategy with CIO Joey Rudisill
Episode 19: Transforming Banks and Credit Unions through Digital Growth with James Robert Lay
Episode 18: How to create a culture of volunteerism at work with Josh Fryday
Episode 17: Building your Customer Experience From the Top Down with Nate Brown
Episode 16: Breaking Barriers as an African American Woman Managing Director on Wall Street with Grace Vandercruze
Episode 15: What do you do if you suspect a coworker or employee is struggling with addiction?
Episode 14: GenZ: How to talk about finance in a way they can relate to with Bolun Li Zogo Finance
Episode 13: How the gaming and banking world come together
Episode 12: Checklist for Effective CRM Implementation
Episode 11: Crusading for CUs: Pro-tips from a Chief People & Strategy Officer at Canvas Credit Union
Episode 10: The Future of Branches: Not Waiting for People to Come in the Door
Episode 9: Member Service is not what you think it is with Jeannie Walters
Episode 8: Future of Work Static and Stagnant Management of Customer Data is Gone
Episode 7: Star Wars - Lessons from the Most Successful Film Merchandising Franchise
Episode 6: Will banks rush to digitization post-pandemic?
Episode 5: Delivering on Brand Promise in Trying Times
Episode 3: Future of Work: The Change of Customer Expectations
Episode 4: Tips from a Tech CEO and Serial Entrepreneur
Episode 2: Lasting impact of COVID19 on Medicine
Episode 1: Banking on Experience Intro