All Episodes

Utilization, Scope Creep, and Rev Rec: The Finance Side of Delivery with Rich Brett

Revenue Up 2x, EBITDA Up 5x: The Operating Model Behind It with Andrew McBarnett

Cashflow, P&L, and Pricing: What Every Leader Needs to Know with Rich Brett

3 events in June: Toronto, NYC & online – join me!

8 Acquisitions: The Ops Lessons Most People Learn Too Late with Jonathan Healey

Revenue Is Up. Profit Isn't. Here's Why with Rich Brett

Why Only 13% of Firms Feel Ready to Scale – with Manish Kapur & Rich Brett

5 ops events. 8 weeks. Zero excuses. RSVP now!

6 Ops Changes That Took This Business from Scrappy to Scalable – with Alex Bodini

Why Ops Is Really About Culture (Not Just Process) with Nicky Russell

Live event: Run like you're looking to sell, 19 March

From 11% to 43% Net Profit – Fixing the Fundamentals with Robert Patin

5 AI Guardrails COOs Need to Put in Place Today with Sharon Toerek

The 8 Systems Every COO Needs to Scale with Jason Swenk

One Question Before the Break – What Should We Tackle Next?

Ops Quickie: Fixing the Sales-to-Delivery 'Black Hole'

Scaling Effort, Not Results? This is your wake-up call – with Michael Wark

Ops Quickie: AI isn't the threat. Flying blind is.

How to Run Annual Planning Like a CFO (Even If You’re Not One) with Adam Cooper

Ops Quickie: PSA vs ERP – Same Same...or Totally Different?

Beyond Experiments: What It Really Takes to Operationalize AI with Luke Alexander

Ops Quickie: MCP – the Missing Link Between Ops & AI?

Becoming Better Ops Leaders: Lessons from Operations Nation

Ops Quickie: When your stack starts to crack 😬

Lessons From Scaling $750k to $25m with Lindsey Head

Ops Quickie: What ERA is your business in? Find out here!

How to Scale Smarter: Productizing Value with Brian Kessman

Ops Quickie: Why a PSA ≠ PM Tool

What 11 Acquisitions Taught Dom Hawes About M&A

Ops Quickie: What the heck is a PSA?!

Board-Level Thinking, Sale-Ready Ops – with Sam Wood

The ops CHEAT CODE: One year of insights condensed with Harv Nagra

Are you helping or hindering your delivery team? With Galen Low

Strategic Ops, Unlocked: Manish Kapur’s Workshop Playbook

Growth Thresholds & Growing Pains with Marcel Petitpas

Pricing, Profitability & Predictions with Karl Sakas

Why your tools aren’t talking & what it’s costing you with Ryan Pearcy

BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of

How to Get Clients to See You as a Strategic Partner with Max Traylor

Rethinking performance, pay reviews & career growth with Zoe Blogg

How to move from tactical to STRATEGIC ops with WPP's Preston Chandler

Mike Della Porta: How to elevate service delivery for scale

Managing Gen Z: Challenges, Myths, and the Opportunity with Isobel Camier

Building a systemized, codified, scalable sales engine with Ryan Hall

Running your agency like clockwork with Jinny Mitchell-Kent

How to document and embed best practices that stick with Harv Nagra

Hire, train and retain like Sarah Brougham

Amy Hopper: How to build more engaged, high-performing teams

Richard Brett: What is 'rev rec' & which metrics matter?

BONUS EP: How can you boost your agency's productivity?

Trenton Moss: 3 high-impact strategies that redefined my agency

Dan Timmiss: How to get your agency IT ready for scaling

Freia Muehlenbein: How to pitch to WIN

Jenny Plant: Great Sales & Great PM - Can One Person Do It All?

Julia Vastrik: How to strengthen company culture in the WFH era

Alfie Wenegieme: How to get better at finance

Matthew Peng: How to find the right tool for the job

Ryan McNamara: The REAL purpose of ops: A revenue and growth driver

Claire Hutchings: Bad agency marketing is an ops problem: let’s fix it

Claire Quansah: 6 steps to successful change management

Tyler Caskey: How consolidating tools & automation can transform your agency

Manish Kapur: Optimize these 4 areas to grow your agency

Teaser: Hello from Harv

Agency folks, welcome to The Handbook: Trailer