All Episodes

Protecting Reputation Through Proactive Service, with Michelle Nolen of Truly Nolen

How to Scale Brands without Losing their Soul, Christopher Gumprecht, VP of Marketing and Information Technology at Craveworthy Brands

Why Facilities Is Everyone’s Business, from the C-Suite to the Store Floor

How Primark Blends Storytelling and Store Design, with Jessica Garbarino

How FM Teams Drive Brand Success with Tom Kay, Managing partner at Efficio advisors

Reducing Downtime, Costs, and Carbon in One Move with Nish Kanapilly and Rahul Subramany, Co-Founders of Monaire

Transforming Frontline Work with Aaron Salow, CEO of XOi Technologies

How to be a Store-In-Store Success with Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken

Season 5 Trailer

Bringing Humanity to Your Service Model with Melissa Ng, SVP of Design and Construction at CAVA

Behind the Brew: How Dutch Bros Builds for Joy, with Heather Robison, Facilities Manager at Dutch Bros Coffee

The Built Environment as a Product with Eric Taylor, Founder and CEO of Salon Republic

Filling the Gap in America’s Workforce Shortage with Wyatt Smith, Founder and CEO of UpSmith

Why Healthcare Needs Hospitality to Grow with Marcelle Parrish, CCO of ClearChoice Dental Implant Centers

Designing Spaces to Delight Customers and Shareholders with Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels

Reimagining the Banking Experience with Shaun Rowley, Head of Market Experience at CapitalOne

Pursuing Innovation in Franchising with Sanjay Jain, Chairman of the National DCP Board of Directors

The Built Environment Enters Its Smart Era with Richard Leurig, President of Accruent

The Future of Fitness with Mike Gray, President of Rumble Boxing and Former President of Club Pilates

Breaking Down Silos with Dave Tarantelli, VP of Systems at Citizens

Why Variety and Consistency Wins with Brian Nay, Director of Field Services at RaceTrac

Season 4 Trailer

Debunking the Retail Apocalypse Myth with Bill Yanek, CEO of ConnexFM

Unconventional, Community-Centered Brand Building with Wing Lam, Co-Founder and Owner of Wahoo’s Fish Taco

Winning Over the New Discerning Consumer, with Myriah Kingen, Director of Facilities Management at Tractor Supply Co.

The Shifting Supply & Demand of Physical Space with Tom McGee, President and CEO of ICSC

Retail’s Online and Offline Convergence with Anjee Solanki, Head of US Retail at Colliers

The Restaurant of the Future with Wade Allen, EVP of Strategic Growth at Costa Vida

25 Tips for Facilities Transformation

The Jobs AI Won’t Displace with Frankie Costa, CEO of Helios Service Partners

A Spotlight on the Power of Trades, with Jackie Aubel, host of “Toolbox for the Trades” podcast

Top Service Innovations in Hospitality, with Caitlin Wischermann Ornitz, VP Strategy at Champagne Hospitality

Solving the Skills Gap With VR, with Doug Donovan, CEO and Founder of Interplay Learning

Redefining A Category Through A Hospitality Mindset, with Allison Turner, SVP of Real Estate and Development at Bond Vet

The New Horizon of Retail Sustainability and Profitability, with Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores

Season 3 Trailer

Season 2 Recap: From AI to Robotics, The Future is Already Here

High Impact Brands Embrace Sustainability and Community with Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples Canada

Gaining Loyalty From the Most Demanding Customers, with Mark Warren, Vice President of Facilities, Real Estate & Development at KinderCare

When AI Levels Up Your Kitchen, with Mike Guinan, Vice President Operations Services at White Castle

Living Up to Your Customer’s Values, with Marco Zanardi, President of Retail Institute Italy

Seamless Experiences That Drive Revenue with John Ludlow, VP of Omni Operations at Designer Brands

CX Belongs in the C-Suite with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled Sandwiches

Bringing Your A-Game to Brand Preservation with Kirk Beaudoin, Award-Winning Facilities Leader

Defending the Castle with Facilities with Morgan Seghin, Facilities Manager for Swarovski

Facilities as a Growth Engine with Jamie Goldberg, Vice President Real Estate and Development at One Medical

The Year of Investing in Customer Convenience with Chris Walton, Co-CEO of Omni Talk

Operationalizing for Growth while Keeping the Customer First with David Bloom, Chief Development and Operating Officer of Capriotti’s and Wing Zone

Maintaining Company Culture in a Growing Company with Jim Donnelly, Founder and CEO at Restore Hyper Wellness

Prioritizing the Patient Experience with Kenneth Jones, Director of Facilities at Heartland Dental

Trailer: Season 2

Behind-the-Scenes Strategy with Kara Cutino, Vice President of Store Development, Store Corporate Facilities, Strategic Procurement and Asset Protection at ascena

Overcoming Supply Chain Challenges with Jim Owens, Chief Growth Officer at SDI

The Impact of Design on Human Behavior with Mark Landini, Creative Director at Landini Associates

Bonus Episode: Overcoming Labor Shortages and Supply Chain Challenges

Going Green with a Global Leader in Food Retail, with David Schalenbourg, Technical Director at Delhaize Technics

Why Facilities Has a Major PR Problem, with Bashir Abdallah, VP of Product at ServiceChannel

Embracing Diversity to Drive Facilities and Business Success with Jaclyn Frenzel, President at OnSite

Driving Brand Loyalty by Bringing Quality to Convenience with Tom Sansoucy, VP of Facilities at EG America

Maintaining a Billion Dollar Asset Fleet with RJ Zanes, Senior Director, Facilities Maintenance at Sam's Club

First-Hand Perspective on Why Skilled Trades are Experiencing Staffing Shortages

How Retail Has Grown into a Hospitality Business with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group

How Procurement and Facilities Can Collaborate Effectively with Nick Ammaturo, Head of Indirect Procurement at Subway

Scaling High Brand Standards Across 2000+ Locations with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group

Trailer