All Episodes
Loyalty Wired — 125 episodes
Newscast 30 - The Value of Nothing
Podcast 92 - AI in Loyalty - From Automation to Transformation
Newscast 29 - Who Owns Loyalty?
Podcast 91 – Personalisation with Purpose
Podcast 90 - The Future of Loyalty Partnerships
Podcast 89 - Loyalty - The Case for Change
Podcast 88 - Emotional Loyalty
Newscast 28 - Status Wars and Loyalty Tech Consolidation
Podcast 87 – Retail Media, Loyalty & the Future of Commerce Media
Newscast 27 - Measuring What Matters
Podcast 86 - Rory Sutherland on Behavioral Science and Loyalty
Podcast 85 - Predictions for 2026
Review of 2025 - How did our predictions go?
Podcast 83 - Financial Services Loyalty
Podcast 82 - Cracking the Code
Newscast 26 - The Premium Reward Card Wars
Podcast 81 - Hotel Loyalty
Podcast 80 - Digital Native Loyalty
Podcast 79 - Loyalty on Holiday
Newscast 25 - The Employee Engagement Episode
Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry
Newscast 24 - The Nordstrom Shift
Newscast 23 - The Loyalty Boomerang
Podcast 77 - Changing Customer Needs - 2025
Newscast 22 - Loyalty Exit Strategies
Podcast 76 - Fintec Loyalty - The next Big Thing?
Newscast 21 - The Great Retail Acceleration
Newscast 20 - Has Southwest Airlines lost the plot?
Podcast 75 - Measuring Performance Across Markets
Newscast 19 - The Airline Status Wars
Newscast 18 - The Currency Effect
Podcast 74 - Making BIG program changes
Newscast 17 - The Perfect D@mn Loyalty Company
Newscast 16 - The Airline Episode
Podcast 73 - Market Impact of BA Changes
Newscast 15 - Disney Movie Insiders - the Inside Story
Newscast 14 - The British Airways Kerfuffle
Podcast 72 - Health and Loyalty
Podcast 71 - Predictions for 2025
Newscast 13 - When Black Friday Comes
Podcast 70 - Review of 2024
Newscast 12 - Choosing a Career in Loyalty
Newscast 11 - The Death of Plastic
Podcast 69 - Practical AI, how to get started.
Newscast 10 - Is Fashion Loyalty Having a Moment?
Newscast 9: Will the Airlines Kill Their Golden Goose?
Podcast 68 - The Case For Loyalty
Newscast 8: The Personalization Episode
Newscast 7: Can Starbucks return to Pike Place?
Podcast 67 - Loyal Customers As A Sales Channel
Newscast 6 - The Future of Coalition Loyalty
Newscast 5 - Sonesta Travel Pass and the Empire State Building
Pocast 66 - Retail Media - The Essential Guide
Podcast 64 - Making the case for loyalty in the boardroom.
Newscast 4 – The End of FlyBuys New Zealand & the rise of the “Zero Consumer”
Newscast 3 – US credit card regulation impact and Apple loyalty.
Podcast 65 - Changing Customer Needs - A Global Perspective
Newscast 2 - Spotlight on GDPR, the UK market & Blind Loyalty
Newscast 1 - Episode 1 of our new podcast format!
Newscast Introduction
Podcast 63 - GenZ Views On Loyalty
Podcast 62 - What Brits want from loyalty?
Podcast 61 - Building CPG or FMCG brand loyalty.
Podcast 60 - The case for loyalty in difficult times
Podcast 59 - Predictions For 2024
Podcast 58 - Review Of 2023
Podcast 57 - Joyalty - The Science Of Magic Moments
Podcast 56 - Sports Loyalty
Podcast 55 - Why NOT Loyalty?
Podcast 54 - Gen Z - Spotlight On University Loyalty
Podcast 53 - Spotlight On South Africa
Podcast 52 - Changing Customer Needs 2023
Pocast 51 - High Street Retail Winners And Losers
Podcast 50 - Bilt - A Loyalty Startup Sucess Story.
Podcast 49 - Loyalty CXM Zurich Highlights
Podcast 48 - What Can Loyalty Deliver and Benchmarks For Success?
Podcast 47 - Web3 - What You Need To Know
Podcast 46 - Predictions for 2023
Podcast 45 - 2022 Reviewed
Podcast 44 - Are customer's needs changing?
Podcast 43 - Tiers Or Tears?
Podcast 42 - Maximising Hyper - Collectors
Podcast 41 - Measuring Program ROI
Podcast 40 - Status Match - Aquiring High Value Customers
Podcast 39 - Elevating Loyalty To The Boardroom
Podcast 38 - Loyalty Fraud
Podcast 37 - Learning About Loyalty
Podcast 36 - Open Banking Extra Time
Podcast 36 - Open Banking
Podcast 35 - Loyalty Startups
Podcast 34 - Why Programs Fail
Podcast 33 - Informal Loyalty
Podcast 32 - Financial Fitness
Podcast 31 - 2022 New Years Loyalty Resolutions
Podcast 30 - Predictions For 2022
Podcast 29 - Review Of Our Predictions For 2021
Podcast 28 - Interview With Bryan Pearson
Podcast 27 - Keys to Success in telco or utility loyalty programmes
Podcast 26 - B2B Loyalty
Podcast 25 - Loyalty Wallets - Opportunity Or Threat?
Podcast 24 - Can Loyalty Solve Big Issues?
Pod 23 - Small Changes That Make A Big Difference
Podcast 22 - Merchant Funded Rewards
Podcast 21 - Blockchain Loyalty
Podcast 20 - Loyalty Myth Busting
Podcast 19 - Is Loyalty Art Or Science?
Podcast 18 - Is Coalition Loyalty Dead?
Podcast 17 - How To Build A Succssful Retail Loyalty Programme
Podcast 16 - The Future Of Co - Brand Credit Cards
Podcast 15 - Sharing The Love – The Benefits Of Colleague Engagement
Podcast 14 - What Airlines Can Learn From Retail And Vice Versa
Podcast 13 - New World Loyalty Predictions For 2021
Podcast 12 - Loyalty finance and how it can make or break a business
Podcast 11 - Covid - 19 - The Good, The Bad And The Ugly
Podcast 10 - How Loyalty Analytics Can Add Value To The Business
Podcast 9 - Covid Update And What Next
Podcast 8 - Loyalty In Crisis - Practical Tips And Advice
Podcast 7 - Do Redemptions Change Behaviour?
Podcast 6 - Our Predictions For 2020
Podcast 5 - Is Transactional Loyalty Dead?
Podcast 4 - Loyalty For Good
Podcast 3 - How to engage less frequent customers
Podcast 2 - Why is loyalty the industry to be in?
Podcast 1 - Why loyalty?
New World Loyalty Podcast Trailer