All Episodes

AI Beyond Pilots, Readiness. Adoption and Impact with Maggie Sarfo, Founder, CEO of Meres Consult

Why Efficient Service Is Failing Your Business with Sean Keane, Managing Director and Co-Founder of Service Economics.

The Illusion of Inclusion and how you can truly deliver on your Investments with LinkedIn Top Voice and Founder Hannah Awonuga

Understanding Equity: What’s Really Holding Women and Organisations Back in Insurance? Dr Abbey Anderson, Founder and Principle Consultant Insight Change

From Agent to COO: Thomas Moore, Group Chief Operating Officer from Global BPO Custom Connect, on Leadership, Outsourcing & the Future of Operations

Leadership Lessons from Leaving School at 16, Back Office, Banking, Tech to the Boardroom - Carole Layzell, NED, CX and Digital, fromer Managing Director at Barclays

From SEO to GEO Competing for Relevance in an AI, GPT World

The real reason why most cyber attacks happen - Hear from a Cyber, Information, Digital and Data expert Lyndon Purnell, CIO

The Problem With Surveys. From NPS to Prediction: The Future of Customer Experience Adam Elliot

From Strategies to Strength - What Great Leaders Actually Do Differently with Elke Edwards

What does it really take to build a leadership pipeline that’s ready for the future? Carolyn Blunt, Managing Director Sedgwick Talent Solutions

I’m the Poster Girl for Social Mobility – But I Shouldn’t Be - Donna Scully Joint Owner, Director Carpenters Group

From Buzzwords to Business Impact: The Truth About AI with Ahmed Khan

We’re in a War for Trust – and Most Leaders Are Losing, Chris Kenny, Digital Specialist

Managers are getting it all wrong...If you want to lead well, then here's the tools to do just that.- Charlie Adams

Think you know resilience? Think again. Hear from Former Sandhurst Military Academy Coach and Female nutritionist and Leadership Coach - She Thrives Becca Meadows

Why Playing It Safe Is Holding Housing Innovation Back with Stewart Davison

Sandra Thompson The Emotional Intelligence and Empathy Expert - Find Out More About This Critical Skill That Will Elevate Your Relationships, Leadership, EX, CX and Business Profits

James Bell Data Enablement and Operations Director AI Ethicist, Artificial Intelligence Risk and Governance, News Corp, Dow Jones, KPMG

John Sills, Managing Partner at The Foundation, A Customer Led Growth Consultancy, Author of the Human Experience, Trustee of Young Enterprise and Board Advisor

Clare White, CEO, Founder Connected CX, Best Selling Amazon Author, CX and People Experience, Marcoms Shopper Activation, Loyalty, Manifestation, Self Belief

The £200bn+ missed opportunity in the Insurance Industry - Vicki Joshi, Former Chief Customer and Brand Officer of Axa UK

This CTO Says Tech Isn’t the Problem. Culture Is - The Gender Pay Gap and Levelling up in STEM and Social Housing - Douglas Silverstone

Susan Caesar - Director of Artifical Intelligence. The Human-Centred AI Revolution: Purpose, Progress & the Future of Work

The Truth Of Why AI Is Failing Your Customers - And Why Many Businesses Might Be Getting It Wrong - Top Tips To Help Turn This Around - Scott Kerr, Eviden,

Peter Massey - Serial Entreprenuer.Leading with Purpose, How To Start and Sustain a Thriving Business

Episode 62 - Creating truly inclusive environments, Cordelia Johnney, Head of Equality Diversity and Inclusion at Stonewater Housing shares lived experiences and success

Episode 61 - Chris Farnath - Hiring Champions, Author of Champion Hire, CEO Service Insight, Fromer Chief Customer Officer Global Operations over 34 countries

Episode 60 - Gavin Lillywhite, Head of Insurance Distribution Axio, Lloyds of London, Allianz, Cyber Balance Sheet Risk Solutions

Episode 59 - Morris Pentel, Employee, Patient and Customer Experience Design and Engineering, Principle Consultant Customer Success Director Sentient Machines EX, CX, PX, TX

Episode 58 - A journey navigating ADHD and leadership, Sarah Morgan, Chief Operating Officer, Future Leaders, corporate career, empowering others, hyperfocus, procrastination, productivity

Episode 57 - Caroline Winwood, Global Director Retention and Owner Experience -VP Of Customer Experience, CX transformation Consumer Goods, Manufacturing, Pepsi, Dyson

Episode 56 - Hugh Kenyon - Sustainability and Insurance, former Pricing Director of LV, Direct Line Group

Episode 55 - Hannah Harrison Paris 2024 Olympic Umpire, Director of Operations - Energy Ombudsman

Episode 54 - Jane Smith, Chief People Officer, Curo Housing, Formerly of BT, People Director and Tesco

Episode 53 - Caroline Walton, Chief Commercial Officer, ex CEO, Corporate Affairs Director, Women in Finance, Women in Credit

Episode 52 - Emma Dark - Customer Experience and Operations Director at Cuckoo, Formerly The White Company, Estee Lauder, Asos

Episode 51 - Mia Manson-Bishop Member Experience and Membership Director

Episode 50 - Ric Kosiba - AI - Workforce Optimisation, Math Modelling and Analytics

Episode 49 Pip Tomson - Imposter syndrome - Pip Tomson, Freelance Presenter, Journalist and Media Professional

Episode 48 - Lara Barnes - Global Director of Customer Success, ex Sitecore, Oracle, Facebook and Microsoft

Episode 47 - Sandra Lewin -Founder and Podcast Host 100 Women in Insurance, Diversity, Female Leadership Retention in Insurance

Episode 46 - Gary Ford, Managing Director, Men for Inclusion, Former MD of Global Technology division JP Morgan

Episode 45 - Paul Basigara, Former Commercial Director Home Installations, Centrica, British Gas

Episode 44 - Hony Premlal, Consultant, Chair of Eldon Housing Association, Chair of WiSH in London

Episode 43 - Marco Carrubba, Global Customer Success Director, Ex Microsoft, Vodafone, VM Ware,

Episode 42 - Dr Steve Long, CEO of USA Many Pets the Double Unicorn Fintech

Episode 41 - Damian Moore, Director of Optiforce, Resource Planning and Workforce Optimisation

Episode 40 - Abdul Azeez - Customer Care Director, Barclays Bank

Episode 39 - Clare Muscutt, Founder and CEO of Women in CX

Episode 38 - Oke Eleazu, Ex UK CEO Many Pets, CEO and Founder of Elevate Colour

Episode 37 - Dr Elizabeth Blakelock, Speaker, Writer, a key figure in the UK Regulators Network

Episode 36- Jo Garland, Senior Director Customer Support and Customer Experience, Webhelp Concentrix, John Lewis and Asda

Episode 35 - Mandy Casken, Director of Resource Planning and Forecasting, Ex RAC, Capita, Barclays

Episode 34 - Chyrel Brown, Executive Leadership Consultant, Ex COO One Housing, NED

Episode 33 - Vinay Parmar, Chief Customer Officer - Founder Dhruva Star

Episode 32 - Damian Kirk, COO and Director of Residential Services E.ON

Episode 31 - Nikki Powell,Director of Customer and Patient Experience, Sciensus (now Operations Director Capita)

Episode 30 - Ashleigh Ainsley, Co-Founder colorintech - Forbes 30 under 30

Episode 29 - Andrei Nita, Director of Data and Analytics

Episode 28 - Nicola Freemantle-Phillips, Senior Consultant Baringa & Partners

Episode 27 - Bontle Senne, Founder and Managing Director Strong-ish

Episode 26 - Manoj Sangany, Scal-up Accelerator, Head of Customer Success and Men’s Mental Health Voice

Episode 25- Nicola Collister, CEO and Founder Custerian, Ex COO, CCO, Group CX Director

Episode 24 - Karen Hogg, Coach, ex Chief Customer Officer and COO

Episode 23 - Kirsteen Williamson - Guinn - Elevate Women

Episode 22 - Mubeen Shariff, Head of Talent, Workforce Management HelloFresh

Episode 21 - Jo Robertson, Coach, Ex COO Orbit Energy and MoneyPlus Energy

Episode 20 - Zoff Makda, Head of Operational Resource Planning

Episode 19 - Rob Sawle Director of Energy Services - Sigma Connected

Episode 18 - Kelly Kuhn Strategic Board Advisor and NED

Episode 17 - Eoin Lyons CEO OPAL (Outsourced Professional Administration Limited)

Episode 16 -Ian Thornton-Trump Chief Information Security Officer for Cyjax Limited.

Episode 15 Chris Fronger COO and Co-founder Arma Karma Insurtech

Episode 14 - Sarah Whiddett, Director of Client Partnerships, Kantar

Episode 13 Ann-Marie Stagg, Ex CEO of the Call Centre Management Association (CCMA)

Episode 12 - Alan Brown, Chief Operating Officer and Managing Director Insurance

Episode 11 - Vatsana (Vosy) Gordon, Resource Planning Consultant

Episode 10 - Nicola Callan Boost HR, Effective Leadership of a Hybrid Workforce

Episode 9 - Greg Reed, CEO Homeserve and Places For People

Episode 8 - Louise Smith, General Manager, MI and Planning, Jet2

Episode 7 - Jeff Sheehan, Customer Experience Management Consultant and Author

Episode 6 - Jo Causon, CEO, The Institue of Customer Service

Episode 5 - Abdul Qadir Pemberton - Business Analyst

Episode 4 - Luke Twelves GP and CEO

Episode 3 - James Revell Director of International Contact Centres

Episode 2 - Karen Walker Director of Strategy and Change

Episode 1 - Nick Creagh Chief Data and Analytics Officer