All Episodes
Women in Customer Success Podcast — 158 episodes
[WiCS PowerUp Spotlight] The Customer Success Talent Playbook
150 - Building Customer Success Skills That AI Can’t Replace
149 - It's Not You, It's Them: The Art of Being Tenacious and Not Giving Up
148 - AI And Empathy In Customer Success
[WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe
147 - From Languages to Ops Leadership: Emily Nguema on Ambiguity, Influence & Growth
146 - From Intern At 40 To CS Leader with Adi Aloni
145 - From Vineyards to Tech: Dimple Athavia's Unconventional Road to Customer Success
[WiCS PowerUp Masterclass S2:E3] Preparing for AI and Agents
144 - Oversharing by Design: The Power of Adopting the Mindset of Transparency
143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz
142 - You're Never Too Senior to Be a Rep: Leadership Lessons with Cynthia Taylor
141 - The 50/50 Career Rule: How to Grow Without Burning Out with Stephanie Robinson
140 - The Art of Delivering Customer Value: A Masterclass with Liz Starling
139 - The Power of Goal Setting: Building Your Path to Leadership with Lara Barnes
138 - From Fashion to Customer Success: Melissa Garcia's Inspiring Career Journey
[WiCS PowerUp Masterclass S2:E2] AI as Your CS Co-Pilot: How CS Teams Are Driving Real Impact
Women in Customer Success Season 5 Coming Soon! [Trailer]
Berlin Live: An inspiring Evening with Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe
[WiCS PowerUp Masterclass S2:E1] Revenue-Driven CS: Proving ROI & Driving Executive Alignment
137 - A CS Recruiter's Guide to Finding Your Perfect Role - Swati Garg
London Live: An Intimate Evening with Daphne Costa Lopes
136 - Leading with Grace: Client Success Strategies for Real Results - Patricia Awan
135 - How to Transition from Recruitment into Customer Success - Ewa Zajac
134 - How Psychology led me into Customer Success - Emma Lampert
133 - How Appearance Shapes Professional Interactions - Alexandra Sagaydak
132 - How to Enable Others to Reach Their Full Potential - Nieves Canada
131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco
130 - Overcoming Imposter Syndrome: How to Feel Confident as a Woman in Tech - Ashley Stamps-Lafont
129 - Building Relationships in PR and Customer Success - Pragya Dubey
128 - How to Own Your Career Growth - Angeline Gavino
127 - Transforming Customer Success with AI - Nádia Vieira
126 - How to Lead Teams With Empathy While Still Achieving Amazing Results - Irina Vatafu
125 - How to Transition From Academia to Customer Success - Charlotte Jupp
124 - Career Advancement Secrets: Moving Up Within the Same Company - Rebecca Wallace
123 - How Diversity Shapes Thriving Work Environments in Tech - Parul Bhandari
122 - How to Take Next Steps in Your Career? - Heelee Kriesler
121 - The Impact of Engaging in Customer Success Communities - Cinthia Silva
120 - The Most Underrated Communication Tactic: Playbacks - Fallon Relay
119 - Where to Start and How to Build a Successful Customer Success Function - Sara Masson
118 - How to Progress in Your Career: The Strategies That Always Work - Eloise Salisbury
117 - The Secret to Building Successful Customer Success Programs - Erin Stavi
116 - Get Your Customer Journey Mapping Right - Jennifer Peters
115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi
114 - How to Live a Big Life as a CS Professional - Melissa Bickford
113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie
112 - Top Mistakes to Avoid as a CS Leader - Natalia von Oertel
111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans
110 - How to Be Entrepreneurial and Strategic as a CSM - Giorgia Pedenzini
109 - How to Lead as an Executive: Skills, Style & Confidence Tips - Ursula Llabres
108 - How to Press On as a Mom in Tech - Emilia D'Anzica & Sabina Pons
107 - How to Get Started with Digital Customer Success - Marley Wagner
106 - Breaking into Customer Success - Shannon Nishi
105 - The Strategic Need for Customer Education - Vicky Kennedy
104 - Crafting Your Career Path: How to Design Your Own Role - Nicky Feeney
103 - Leadership Strategies: Empowering Teams for Growth and Success - Julie Fox
102 - Advancing Women in Tech - Elizabeth Italiano
101 - Designing Winning Retention Strategies - Kristen Gray Psychas
100 - From Luxury Retail to Customer Success - Aurore de Saint-Exupéry
99 - Dispelling Career Myths - Margriet Paagman
98 - Succeeding with Humility and Customer Obsession - Amy Downs
97 - Leadership Principles for Unlocking Career Growth - Jennifer Roderick
96 - How to Develop Soft Skills for Thriving Customer Relationships - Shruti Sharma
95 - The Impact of Targets on Customer-Centricity - Niki Clarke-Crossman
94 - How to Build a Resilient Mindset in Tech - Shanta Bodhan
93 - From Research to Practice: Exploring Value-Creation in Customer Success - Dr Laura Elgeti & Dr. Katharina Prohl-Schwenke
92 - Breaking Free from Information Overload: Embracing Self-Care and Reflection - Ashna Patel
91 - Finding Fulfillment and Impact in Customer Success - Delia Visan
90: Building the Strong Success - Sales Partnership for Revenue Generation - Dannah Vaughan
89: How to Empower Women to Showcase Value and Revenue Growth - De'Edra Williams
87 - Mastering Your Internal Brand: How Daily Actions Shape Your Career Path - Jenni Conner
86 - From Fear to Fearless: Unleashing Effective Leadership in Customer Success - Rachel Provan
85 - The Making of a Tech Leader: Embracing Growth, Balance, and the Power of Unknown - Star Hofer
84 - From Niche to Mainstream: Digital Customer Success Programs - Angelika Marek
83 - Reimagining Your Path: Embracing Career Transitions and Crafting a Lifestyle-Driven Vision - Bethany Ayers
82 - Building Award-Winning Customer Education Programs - Naomi Worden
81 - Unlocking the Potential of Your Customer Success Career - Bhumika Arora
80 - From Battling Adversity to Empowering Teams - Karen Carroll
79 - How to Stand Out in Job Applications and Land Your Dream Role - Carly Agar
78 - The Secret to Crushing Churn and Building Long-Term Loyalty - Anita Toth
77 - From Classroom to Customer Success - Julie Raeder
76 - Tips on Navigating Career Growth and Breaking Through the Glass Ceiling - Mary Poppen
75 - Top Skills for Different Customer Success Roles - Jolyn Isabelo
74 - Tips on Preventing Burnout in Tech - Ejieme Eromosele
73 - Starting out with Digital Customer Success - Kailey Killoran
72 - How to Progress from an Individual Contributor to a Manager - Elena Cocco
71 - How to Prepare for C-Suite Conversations - Laura Kightlinger
70 - How to Build a Customer-Centric Organisation - Kia Puhm
69 - How to Level Up in Your Customer Success Career - Sally Hamdan
68 - Leadership Lessons from the Executive Suite - Julie Persofsky
67 - How to Position Yourself for Promotion - Erika Villareal
66 - Back In the Game - Marija Skobe-Pilley
65 - How Can a CCO Normalise Motherhood in Tech - Jennifer Yorke
64 - What is Personal Growth - Nabeeda Bakali
63 - How to Leverage Tools to Create a Success Department In a Startup - Hadas Rahamim
62 - How to Lead by Example - Revathi Venkatraman
61 - The Fundamentals of Customer Success - Jan Young
60 - Community-led Growth - Isabel Ruiz
59 - How to Get A Seat at a Table for Customer Success - Monica Trivedi
58 - Importance of Industry Knowledge in Customer Success - Natalie White
57 - Are you Friends with your Customers? - Sumitra Narayanan
56 - How to Step into Customer Success Leadership Role - Morika Georgieva
55 - Metrics in Customer Success - Apoorva Sudarshan
54 - How can Anthropology Guide Your Customer Success Behaviours? - Marieke Smits
53 - How to Grow in Your Customer Success Role - Sindy Brücher-Sharma
52 - How to Land Your Dream Customer Success Job - Kat Fisher
51 - How to Productise Customer Success - Anu Dudhat
50 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat
49 - How to Build a Customer Success Team in EMEA - Christine Hale
48: How to Propel your Career - Kellie Capote, CCO at Gainsight
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
46 - How to Find Your Niche in Customer Success - Elisabeth Courland
45 - How to Practice Emotional Intelligence - Ashna Patel
44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio
43 - How to Advocate for your Team - Laura Lakhwara
42 - The Role of Customer Success Communities - Violaine Yziquel
41 - How to Set Your Team Up for Success - Emily Garza
40 - Are Your Customers Getting Value? - Charlie Harvey
39 - Lessons from the C-Suite - Megan Bowen
38 - Why Customer Onboarding Matters? - Donna Weber
37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson
36 - How to Become an Expert on Yourself - Ronni Gaun
35 - Career Lessons for Young Professionals - Karolina Adamus
34: How to Be a Boss of Your Career - Emilia D'Anzica
33: How to Return to Work After a Career Break - Tanya Strauss
32: How to Sell as a Customer Success Manager - Kristen Hayer
31 - Artificial Intelligence in Customer Success - Rupal Nishar
30 - Digital Customer Success - Anika Zubair
29 - Customer Success Network - Kate Forgione
28 - How to Successfully Work with the Product Team - Katrina Coakley
27 - How To Succeed In a Male-Dominated Environment - Effie Mansdorf
26 - How To Lead in Harmony With Your Purpose - Sydney Strader
25: How To Develop Client Relationship Measurement - Sarah Doughty
24 - How to Narrow the Gender Pay Gap During Hiring Process - Kristi Faltorusso
23 - 2020 for Working Parents: A Journey from Pregnancy to WFH with kids - Angela Guedes
22 - How To Grow Professionally Through Initiatives - Bhavika Kochhar
21 - The Power of Teaching and Mentoring - Lisiane Ndong
20 - How To Be More Visible While Working Remotely - Jo Massie
19 - How to Be a Customer Success Manager Your Clients will Adore - Katie Sloop
18 - How To Build Your Online Brand on LinkedIn - Diana De Jesus
17 - How To Lead with Authenticity and Kindness - Kay Mukherjee
16 - From Google to Customer Success Heros - Claire O'Regan
15 - How to Succeed and Thrive as an Expat - Elodie O'Rouke
14 - A Journey From Science to Customer Success - Daphne Lopes
13 - How to Practice Empathy - Samma Hafeez
12 - How to Create a Purposeful Personal Brand - Cybele Safadi
11 - The Future of Customer Success - Jill Favro Sawatzky
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
09 - How to Identify a Talent - Michal Harel
08 - Customer Success Happiness - Shanta Bodhan
07 - Career Paths in Customer Success - Maranda Dziekonski
06 - How To Get Your First Customer Success Job - Irit Eizips
05 - Recruiting Customer Success Managers - Sue Walsh
04 - Diverse Backgrounds in Customer Success - Shirley Chapman
03 - How to Progress In Your Customer Success Career - Georgia Harrison
02 - Diversity in Customer Success - Sue Nabeth Moore
01 - The Customer Success Pioneer - Kellie Lucas
Preview: Women In Customer Success Podcast with Marija Skobe-Pilley