All Episodes
Extra Credit — 215 episodes
Working with sales to build a stronger credit department
Financial statement analysis beyond the first glance
Beat the Sunday scaries: Strategies for workplace wellness
DSO isn't the whole story: The metrics credit managers use for benchmarking
Building relationships to weather the storms
Guidelines for choosing a third-party collections agency
Does your sales team know their customer?
Stuck in a rut? Here’s how credit professionals are staying motivated and engaged at work
Partnering with general contractors to resolve payment delays
Live from the Credit Congress Expo Hall: AI & AR coming together!
Protecting against check fraud
Managing retainage on construction projects
Getting job information from resistant customers
The credit leader's role in challenging times
Farmers burdened by global tensions and rising costs
Understanding full price vs unpaid balance mechanic’s liens
Preparing the Next Generation of Credit Leaders Through Succession Planning
Making AI work for you: Advanced prompting strategies for B2B credit leaders
Defending against credit card fraud
The Judgment Call: Why Credit Leaders Can’t Afford to Let Data and Technology Do All Their Thinking
Benchmarking goals that make sense: How credit teams prioritize KPIs
Stronger together: Better customer relationships for smoother transactions
When big customers pose even bigger risks
More than a job: The rewards of working in B2B credit
How credit professionals can advocate for development
Leadership beyond titles: Lead from where you are
Getting to the why with root cause analysis
Negotiation skills for credit managers
AI—To use or not to use?
Balancing data and instinct: How credit professionals make smarter decisions
What to do when your customer abruptly shuts down
Handling disputes and deductions with ease
Finding Solutions Inside the Credit Congress Expo Floor
Credit tightrope: Balancing trust and risk with marginal customers
The importance of nonverbal communication
Delving deep into the world of credit at Credit Congress 2026
Servant leadership: How being a selfless leader is a catalyst for growth
Overcoming burnout: The phantom of the office
The importance of delegation
Texas lien law: What you need to know
Mastering customer deductions: A practical guide
The A-Team: Sales and credit join forces to collect job information
The power of third-party collections
The many hats of a credit professional
Leveraging your relationship with sales to address credit department needs
Credit Meets Technology: Industry Insights with Handle
The power of proper documentation
Navigating periods of economic uncertainty
When sales understands the ‘why’ behind credit fundamentals
Finding a balance between speed and risk
CSI: Credit Scene Investigation –“Solving the Mystery of the Disappearing Cash Flow”
The AI rulebook: Smarter use starts with smarter policies
Using emotional intelligence to handle tough customers
Working with the IT department
The Importance of FCIB's Credit & Collections Survey
Empowering small builders: The DBE advantage and compliance essentials
Using CMI data to make strong credit decisions
The Risks of Private Equity
Automation in construction credit
Top takeaways and memorable moments from Credit Congress & Expo 2025
Mental wellness: How to prioritize your well-being
Behind the Hire: Key skills that outweigh a formal education
From chaos to calm: Crisis management for credit teams
Beyond DSO: Enhancing credit department performance with comprehensive KPIs
Leading in times of stress
Writing the perfect demand letter
Unlocking career growth: The power of education in credit management
Celebrating women in credit management
Working without a credit application
Mentorship aids in the advancement of women in the credit field
Understanding antitrust laws for credit managers
Safeguard against trade-based financial crime
Harnessing your soft skills in the age of automation
Mastering time management in the busy world of credit
Key negotiation skills and strategies for credit managers
Credit Scoring Models: Key Approaches for Risk Assessment
Mastering failure for professional growth
Letting Data Tell the Story
Streamline time-consuming credit tasks
Transform Your Credit Department with 10X Talent
The Art of Credit Approvals
Tips to extinguish workplace burnout
Top 10 Resolutions for Credit Managers: Goals to Drive Success in 2025
The truth about year-end payment delays
How business information drives smarter credit decisions
Volunteering offers credit managers opportunities to give back
Feedback that cuts through the noise
Developing a High-Performance B2B Credit Team
Expert advice on denying credit: Insights from attorneys
Understanding the power of bots and RPAs for credit managers
I want to earn a designation. Where do I start?
From manual to automated: Best practices with BlackLine and FCIB
Four days, one goal: How a shorter workweek could transform your credit game
Manual vs automated cash application: Are you maximizing your strategy?
Cybersecurity: The Sixth 'C' in Credit
Disaster Planning for Credit Professionals
Building trust as a new credit manager
New Threats, New Tools: Modern Strategies to Combat Fraud
State of AR Automation 2024
Understanding Antitrust: A Guide for Credit Managers
Attracting the next generation of credit managers
How Credit Managers Build Financial Resilience for Businesses
2024 Credit Congress highlights
Prevent fraud with bank references
Top factors driving job satisfaction in credit management
Amplifying Voices: The Impact of Credit Managers
The rise of B2B credit card payments
Payment Portal Tips for Credit Managers
ChatGPT: Revolutionizing the credit industry
Bridging the Gap: Automation Solutions for Staff Shortages
The Power of Job Information Sheets in Infrastructure Projects
Balancing Speed and Risk in Credit Decisions
How to Craft an Effective Job Description
Upskilling in the AI-driven job market
How to Improve Your Credit Application Approval Process
🎉 Extra Credit Hits Triple Digits: Celebrating 100 Episodes!
The Key to Automation: Change Management
Breaking Barriers: Celebrating Women’s Influence in B2B Credit
The Evolution of Technology in Credit
Can NDAs Help Secure Customer Information?
Credit Scoring in B2B Trade: Explained
Credit Managers: The Financial Detectives
Proactive Strategies to Reduce Late Payments
The Perfect Recipe for a Successful Credit Department
Mastering Cultural Differences for Global Business Success
Build the Ideal Education Strategy for Credit Congress
December CMI Signals Continued Weakness in 2024
How Often Should You Review Customer Credit Limits?
Why Associations Matter to the Modern Credit Professional
2024 Economic Forecasts Are Mixed
New Generation of Credit Managers Take a Fresh Approach to Customer Relationships
Why Credit Congress Is a Worthwhile Investment
A World Without Credit Would Be Chaos
Professional Certifications: Value Beyond the Letters
Burnout: The Corporate Vampire Sucking Life from Your Employees
What Credit Leaders Can Learn from Football
My Customer Ghosted Me. Now What?
US Economy Flirts with Recession
ChatGPT: The Credit Manager’s Assistant
Credit Is the Backbone of Every Business
Should Credit and Collections Be One?
Subchapter V Bankruptcy Becoming More Common
Onboarding Is a Strategy, Not a Formality
Emerging Credit Leaders Will Shape the Future of Business
How to Speak the Language of Sales
What Credit Professionals Can Learn from Social Media Influencers
Customers Are Struggling to Pay, July CMI Shows
Credit Professionals Are Open to More Automation, Study Shows
The Corporate Bankruptcy Wave Is Just Beginning
Is a Soft Landing in Sight?
Making Credit Decisions Is a Team Effort
Building a Culture of Trust in the Workplace
Leaders Want Increased Visibility of Accounts Receivable
Voices of Credit Congress
Bankruptcies Are Rising, What Is Your Strategy?
US Economy Under Significant Pressure, CMI Shows
Automation: A Credit Manager's Best Friend
Risk Management Skills for Supplier Vetting
Clean Data: What It Is and Why It Matters
Credit Is Tightening Due to Banking Crisis, CMI Shows
Reasons to NOT Miss Credit Congress This Year
Top Challenges Facing Credit Professionals Today
AI is Changing the Future of Finance
Recession Threat Fading in Near Term
Best of Extra Credit: Special One-Year Episode 🎉
Late Fees as a Collection Strategy
Learning from Credit Mistakes
Women are Shaping the Future of Credit Management
Near-Term Recession Threat Diminished
Chapter 11 Bankruptcies Are Up 70% Annually
Get Promoted Without Leaving Your Company
Most Credit Departments Still Rely on Paper Credit Applications
Sales Plummet but Credit Lines Increase, CMI shows
Challenges Facing the Construction Industry in 2023
Get Your Credit Team Noticed by the C-Suite
Late Payments Are Rising, When Should You Follow-Up With Customers?
Credit Professionals Have Big Plans for 2023
CMI Ends 2022 on a Sour Note
Creditors Beware of Subchapter V
Mashup: Communication, Payment Portals and Supply Chains
Transform into a Strategic Leader
November CMI Falls to New Low as Downward Trend Continues
What Qualities Make the Best Credit Professionals?
Customers Use Credit Departments as a Lender in Tight Economy
Is the Great Resignation Coming to an End?
CMI Drops to New Low, Prepare for Recession
When Should You Write an Account Off as Bad Debt?
Assigning Workload to Collectors
ACH Payments Are Now More Common Than Paper Checks
Here's What Key Recession Indicators Show
Bounce Back from Workplace Burnout
Fraud in B2B Credit Management
Manufacturing Sector Indicates Recession Conditions
Motivate Your Credit Department with Metrics
Tips for Obtaining New Credit Staff
Natural Disasters are a Double-Edged Sword for Construction
Circuit Court Strengthens New Value Defense
Are We Inching Closer to a Recession?
Cross-Functional Training the Key to Success?
Training Future Credit Leaders
Q&A with Economist Amy Crews Cutts Highlights Recession Risk
Time to Refresh Your Default Risk Models?
The Roots of Supply Chain Disruptions Run Deep
Pros and Cons of Working from Home as a Credit Professional
Special Credit Congress Coverage
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