All Episodes
Leaders in Lending — 198 episodes
Software as a Worker: Agentic AI Comes to Collections
Nobody Answers the Phone: How Default Management Moved Upstream
The Future of Home Equity Is Frictionless
Why Better Predictions Beat Bigger Risk
Why a 5% Retention Lift Could Mean 90% More Profit
The Pendulum Is About to Swing Back. Are You Ready?
Innovation Is Moving Faster Than the System
Banking Is Commoditized. Experience Is Not.
Auto Lending Just Hit a Wall. Now What?
Which Rules Are You Actually Following? CFPB Expert on What's Changing
Your Safest Borrowers Might Be Your Biggest Risk
Grow Approvals Without Growing Losses
AI in Lending: What’s Real, What’s Working, What’s Next
Why Credit Unions Are Winning Where Big Banks Can’t
The Biggest Lending Lessons We Learned in 2025
The Difference Between Managing and Leading Lending
The $10B Insight Every Lender Needs
Planning to Win: Lending Strategies for an Uncertain Economy
Winning the Lending Game: What Smart Credit Unions Are Doing Differently
Membership Growth Slowdown? Here’s How Credit Unions Can Fight Back
The Credit Crunch and Beyond: Bold Predictions for 2026
Riding the Refi Wave: How Credit Unions Can Capture the Moment
Behind the Scenes of ACU Strategic Growth Conference
The Credit Builder Strategy That’s Actually Working
Inside the Credit Union Managing 50+ Lending Tech Partnerships
This One Strategy Took Lending From Good to Great
From Onboarding to Upsell: A Digital Playbook for Credit Unions
Surviving the CFPB’s Transitional Era
Navigating Fair Lending Challenges Through Collaboration and AI
Fraud, Policy Shifts, and EV Financing: What’s Next for Auto Lenders?
Tariffs, Terms and the Evolving Auto Finance Landscape
Winning the Battle for Primacy in Banking
Banking’s Next Act: Regulatory Shifts Ahead
AI & The Fed: Is Hiring Changing?
From Europe to the US: Cultural and Market Nuances in FinTech
Capturing Prime Members in 2025 and Beyond
Niche Markets, High Impact: Leading the Charge in Early-Stage Credit Facilities
Credit Unions in Transition: Evolving Mortgage Origination, Auto Lending, and AI Futures
Open Banking and the Road Ahead: Post-Election Insights
Evolving the Playbook: Tech, AI, and Customer-Centric Lending
From Polls to Partnerships: Election Season and the NCUA’s Role in Modern Lending
Lessons Learned: Equipping Businesses for Future Crises Post-Pandemic
Rising Above the Liquidity Crisis: Navigating Interest Rate Changes with Strategic Oversight
From Ledgers to Algorithms: Revolutionizing Financial Data
Banking on Community: Meeting the Needs of Underserved Consumers
Small Steps, Big Gains: Scaling Success with AI in Credit Unions in 2024
Adapting to Turbulence through Fintech Innovations
The CFPB, Financial Regulation and Generative AI… Oh My!
Cashing in on AI: Streamlining Bank Operations
The Buckeye Boom: Ohio’s Growth in Tech
Niche Markets, High Impact: Leading the Charge in Early-Stage Credit Facilities
Shaping Pragmatic Regulations for FinTech Innovation
Navigating the Data Race in Financial Services
Under Inflationary Pressure: Reshaping Strategy
The Fairness Frontline: Insights in Fair & Responsible Banking
No Place Like Home Equity: 2024 Lending Insights
Launching Upstart’s AI Certification Course
2024 Auto Trends: Financing, Sales, and Consumer Behavior
Charting the Economic Horizon: Resiliency, Risk and Credit Trends
Regulation Reimagined: Banking Beyond Partisanship
Navigating Global and Personal Financial Crises with FinTech
Automated Excellence and Adaptive Automotive
Where Corporate Growth and Community Impact Collide
Data Ownership and Industry Collaboration in FinTech
From Europe to the US: Cultural and Market Nuances in FinTech
Going Fee-Free: Reimagining Member Satisfaction
Passing the Mic: 2024 Host Lineup
Fifth-Gen Wisdom: Community Bank FinTech Partnerships
From Big Bank to Community Leader
Cultivating Diversity: Innovative Strategies for Credit Unions
Cognitive AI for Transformative Customer Service
High-Touch Service in Changing Commercial Lending Tech
Synchronizing Values and Operations for an Aligned Brand
Approaching Community Banking Through First Principles
Combating Financial Fraud: Fintech’s Game-Changing Role
Cross-selling Members for Long-term Growth
Reading the Auto & Housing Markets: Inflation & Deflation Trends
Partnering With a Fintech to Diversify in Challenging Times
How Innovation in Servicing Drives Loyalty
Leveraging Predictive Analytics to Expand Relationships
Adopting an Entrepreneurial Mindset in Banking
A Former NCUA Chairman’s Perspective on Innovation
Trust and Optimization During Volatile Times
Power of Collaboration: Maximizing Efficiency with Fintech Partnerships
The ‘Moonshot versus the Pragmatic Approach’ to Digitization
CRO Perspective: Balancing Risk and Innovation in Banking
Addressing Concerns in New Auto Consumer Protection Rule
Keeping Pace with Risk Mitigation and Regulatory Changes
Combating Fraud Attacks In Banking
Rapid Digitization in the Auto Market
Deposit Management in a Post-SVB World
The Regulatory Outlook at CBA Live
The Future of Small Business Lending
Clicks To Bricks: Starting the Customer Experience Digitally
The Upstart Macro Index (UMI)
What the Collapse of SVB Means For Deposits and Interest Rate Increases
“Bank Your Size” - The Community Bank Difference
Data Is The New Oil: What’s Next In Banking
How a $4.5B Credit Union Maintains a Direct Line to Members
Building a Fintech Partner Ecosystem
Data Driven Strategies For Challenging Economic Times
CBA’s Outlook on Fraud, Branches and Digitization
Supporting Small Businesses as a CDFI and MDI
Credit Unions Driving Racial Equity
Rethinking Marketing & Incentives for Engagement
A Fireside Chat with Upstart’s CEO, Dave Girouard
Safe Is Risky: How Banks Can Stay Innovative>
Lending Leaders: 2022 Trends and 2023 Predictions
Strategic Community Investments By Credit Unions
Seismic Shifts in the Indirect Lending Landscape
Expanding Digital Service to Members
Driving Loan Growth Digitally In Uncertain Times
Policy and Practice to Expand Access to Credit
Policy and Practice to Expand Greater Access to Credit
How Specialization Can Win Credit Unions Members
Partnering with Fintechs for Member Growth
Cultivating Innovation as a Traditional Bank
Bringing Consumer Tech Innovation to Commercial
Driving an Amazon-Like Experience for Members
Fair Lending and AI: A Conversation with Upstart’s Chief Compliance Officer, Annie Delgado
Digital Assets and the Metaverse: How Credit Unions Can Deliver Value
Tapping into Underserved Homebuyers with Co-Ownership
Blockchain Banking: Another Avenue for Lending Markets
The Opportunity with AI Driven Lending: Paul Gu
Addressing Post-Pandemic Challenges Across Talent, Regulation and Customer Needs
Expanding Opportunity and Financial Freedom with MDIs and CDFIs
Creating a Mission-Led Credit Union Fostering Financial Wellness
Balancing Digital with Human Touchpoints to Excel in Consumer Lending
Boosting Results for Credit Unions with Holistic Digital Marketing
Winning the Battle for Member Loyalty
Leveraging Data to Thoughtfully Position Products and Deepen Consumer Relationships
Understanding the People Behind the Numbers in Fair Banking
Partnering to Diversify the Portfolio and Expand into New Products
The Importance of Data Access and Reporting During Uncertain Economic Times
Understanding Trends in Consumer Behavior: The rise of BNPL, solar energy and crypto
The Paradigm Shift in Payments: Modernization in Card Issuing and Processing
Where AI Meets Finance: Upstart Hosts ‘Boosted’ in San Francisco
Building Systems Around Member Experiences to Retain Loyalty
AI Lending 201: The Evolution of AI and Machine Learning at Upstart
Building an Innovative and Member-Centric Credit Union with Fintech Partnerships
Tapping into the Unsecured Personal Lending and Auto Refinance Opportunities
A Macro View of the Big Trends in Banking in 2022
Forging Fintech Partnerships to Digitally Scale and Create a Holistic View of Data
How Apple Bank Launched an Unsecured Consumer Lending with Upstart
Maintaining the Value Chain through Front- and Back-Office Operations
Cultivating Operations and Culture in a Digital-First Environment with Anna Counselman
Fostering Innovation in Credit Cards, BNPL & Credit Management
A Fireside Chat with Upstart’s CEO, Dave Girouard
How to Approve More Borrowers & Lower the Cost of Lending with AI
The Shift from Preventing Risk to Enabling Risk-Adjusted Rewards
Unlocking Financial Freedom for All: Pioneering an Ecosystem of Connected Financial Solutions
The Steady Adoption of AI & Machine Learning in Credit & Banking
From Cultural to Digital Transformation: Aligning Incentives and Exploring New Products
Digital Transformation and the Community Reinvestment Act: Partnering with Fintechs to Serve LMI Communities
BNPL, eCommerce, and Crypto: Leading Trends Driving Consumer Preferences
How Blockchain, Crypto Assets, DeFi and NFTs are Transforming Financial Services
Back to Basics: AI Lending 101
Safe is Risky: How Lenders Can Embrace Continuous Innovation
Leveling the Playing Field: How Community Banks Can Use AI to Achieve Personalized and Socially-Responsible Lending
2021 Wrap Up: The Top Bold Predictions in Lending & What’s Ahead in the New Year
How Alternative Credit Data is Driving Financial Inclusion w/ Greg Wright
AI & Alternative Data: Having a Clear Idea of Your Ideal Customer w/ Jonathan Gagliano
Looking Towards the Future of Banking w/ Richard Hunt
Balancing Digital Touchpoints & Traditional Offerings w/ Nathanael Tarwasokono
Delivering a Better Digital Experience to Earn Trust & Loyalty
How Credit Union Leaders Are Navigating Digital Transformation
Digital Banking: Bringing a Human Touch to a Branchless Experience
Driving Loan Demand Through Marketing Personalization
Product-Agnostic Lending: Focusing on What the Customer Needs
Transforming Processes to Improve the Retail Lending Customer Experience
Education Loans and Credit Unions: LendKeys’ Partnerships Approach
Credit Union Advocacy: Key Areas of Focus to Improve Accessibility
Modern Differentiators: Exceptional Experience & Relationship Management
Entering a Digital World Through Partnerships
How Credit Unions Can Prepare for a Successful Future
Fast, Easy, Simple: Improving Customer Experience in a Digital World
The Rise of Cloud Core Banking Systems
The Modern Move Towards Experiential Banking w/ Jim Wechsler at WSFS Bank
How Fintech Partnerships Can Propel Consumer Lending
Economic Inclusion: Developing a DEI Strategy
Unsecured Lending: How AI Can Broaden Your Product Portfolio
The Evolution of Credit Unions in a Digital World
Unlocking the New Lending Experience: The Innovations of Hybridized Banking
Accelerating Auto Lending Through AI w/ Val Gui at Upstart
Economic Recovery & Regulatory Changes in Lending w/ Rob Nichols at ABA
Rapid Changes in the Lending Landscape w/ Nat Hoopes
Lending During a Global Pandemic: Customers Bank’s Road to Success w/ Sam Sidhu
How to Serve Customers with Strategic Diversity w/ Nate Longfellow
Digital Innovation: Adapting and Partnering in a Brick & Mortar Industry w/ Gary Fan
Not Embracing Change is the Ultimate Risk for Banks w/ Matt Gallman
Taking Advantage of Data to Give Customers a Choice w/ Jim Deitch
How Community Banks are Building a High-Touch Digital Experience w/ Dan Pogue
The Opportunity with AI Driven Lending w/ Paul Gu
Disruption & Innovation of Banking Business Models w/ Marc Butterfield
Consultative Conversations: Bringing Humanity Back to Banking w/ Robert Perrelli
Digitizing for a More Relevant Banking Experience w/ Cathy Myers
Looking Towards the Future of Banking w/ Richard Hunt
The Future of Lending w/ Jeff Keltner