All episodes
Endings and Beginnings - a cycle for positive change
Collections – clearly it is all getting cloudy
Joined up thinking: linking data, process & customer experience
Getting ahead - flagging potential for future financial difficulties
2023 predictions & what happened in 2022
Moving upstream?... Debt Advice in a changing economy
Communications Revolution - It is all still changing
Engaging Content - Messaging to the fore?
Data, Contact, Customer Journey - making the most of digital
Predicting financial stress (and rogue waves)
Creating value with data and standardised KPIs
Maximising benefits with good process management
Technology First: Using digital collections tools in the right way
Globalization and acceleration of data used in lending decisions
Next level digital affordability assessment
Open Banking... today and the future
Digital OmniChannel: Enabled and growing with SaaS
Digital Debt Resolution: Changing our mindset
Data and Technology, trends and themes in recruitment
Biometrics for your device
Proctive Data for Collections
Omni-channel - managing the complexity
Keeping Teams Motivated
Building Resilience
Adjusting to the new normal
Looking back at Digitalistion
A rising tide of vulnerabilty
What on earth is happening to data?
Omni - Channel - multi channel - multi preference, how to manage
A new wave of technology transformation
Changing customer situations – change company requirements
ENew collections technology sophistication
Avoiding Harm – are we thinking about vulnerability back to front?
Advancing Digital Payments
Increasingly complex volumes – WFM
Insights and impacts in Debt Purchase
Using data to create customer trust
A rising tide of vulnerabilty
What on earth is happening to data?
Omni - Channel - multi channel - multi preference, how to manage
Understanding conversations
Responding to the new environment: Credit risk looking to the future
The data explosion… changing how we see and measure the world
Networked Thinking: Using digital to put the human back in relationships
We all have to live somewhere.. how property data is a key element to understand customers
Collections transformation – more opportunity
Creating Resilience
New forms of messaging: the intersection with data and process transformation
Designing with the end in mind
Changing Market Dynamics in the resource & recruitment market
Change Regulatory outlook: What is the outlook for 2021?
Conversational Analytics: Finding value from listening
The Modular Business Model
Finding the best KPIs to measure and monitor performance in the new environment
Frictionless outbound journeys
New forms of messaging: the intersection with data and process transformation
Decisioning in the cloud
Using data to drive positive outcomes for customers
The evolving nature of data and credit risk over the COVID pandemic.
Using data to drive postive customer outcomes
Data and machine learning transforming Collections
Digital adoption and gaining a new perspective on Collections
Open Banking Adoption: Trends during the pandemic and beyond
EMentalHealthAwareness: Creating Resilience
Financial Difficulties: Support through maximising benefits
Whats new with WhatsApp?
Recruiting in Data and Analytics
New tools for new times: I&E transformation
A changing job market
Digital Innovation: Handling the digital channel explosion
Call Centre Technology, the future post COVID
Digital Automation – things are really possible now
Communicating to help: Assisting customers through lockdown
Extra Data - Extra Insight