All Episodes
RO-AR.com : Numbers, Nuances & Observations — 172 episodes
Affordability Data in the Consumer Duty Era
Rethinking Collections with Agentic AI
Local Government Contact Strategies: Time for a Rethink?
Video, AI and the Human Touch
The Future of AI in Compliance
Flexible Repayments: The Future of Collections
B2B Credit: Protecting Cash in Uncertain Times
Early Support - Better Outcomes with Local Government
Getting Ahead with AI Adoption
The Truth About Affordability
Tread Carefully: Regulatory Uncertainty - Retrospective Risk
Why Payment Innovation Fails
Beyond AI Hype: What Digital Transformation Really Means
Financial Inclusion: Credit Union model working well
AI in Business: What is really happening?
The Future of Bill Payments
Reputation, Regulations and Reality: What the Public Really Thinks
S-Curves, Slowdowns and Surprises
Changing Perceptions : Collections Support
Paying Attention to Focus, Engagement and Action
AI and the Future of Outsourcing
Managing Business Supplier Risk - Real Time
Evolution and Opportunity In Customer Feedback
Why don't we see great ads anymore - and what to do about it!
Needing Support - Vulnerability Evolution
Remote Working - and - Walking
Training and Knowledge Retention: AI Perspectives
Discovering Vulnerability - Leaning on Data to help
Guiding across a Galaxy of Support Services
Small changes - yield big insights: Vulnerability Support
Getting Traction in Financial Services - How to progress
Empathy and Data - Managing Vulnerability Complexity
Hitting the Real Time - Accurate, timely bureau reporting
Colliding Cultures? Ensuring Effective Communication
Being Up to Date - Current Trends in Affordability
Debt Servicing and Trends across South America
New Tech, New Trends? Contact Centre Dynamics
Forecasting the Future: Assessing new Technologies
Digital Transformation and Affordability
Digital Solutions for Financial Support
AI, Automation, and Autonomous Agents
AI Transformation in Contact Centres and Beyond
Evolution and the Future of Collections Tech
Revolutionising Customer Service: Future of AI and Chatbots
Embracing a Digital-First Strategy
Navigating the Future: Riding the wave of uncertainty
Joy vs Toil: the Future of Hybrid Work and Employee Retention
Voice Analytics: Transformation and AI
Real World Applications of Conversational AI
Effective PR: Shaping Financial Services (and Collections)
Funding and how to think about growing your business
Debt Collections: Insights Across Markets
Digital Adoption: Insights from Canada, the US and the UK
The Digital Shift: Collections Strategies for a New Era
Buzzwords or Real Solutions: What really matters
Harnessing Data - Efficient Workflows and Decision Making
Open Banking Developments - Updating Payments
Clouds, Calls, and the AI Revolution - Contact Centre Edition
Artificially Speaking - Exploring AI's Impact
The Evolving Landscape of Digital Security
Tech Innovations Transforming Credit Union Services
An Insight into the Modern World of Enforcement
Burnout to Balance: Insights and Strategies for Modern Leaders
Enhancing Communications Clarity - Peter Wordsworth, Consumer Duty Services
Helping Customers and Clients with Service Visits and Data
A new era of money management: Changing generational views
A great tradition with very modern challenges
Decisioning, Data : Using the Right Tools
Improving Communication Intelligibility
Digital Transformation: Improving Value Exchange
Future Tech Trends: An insiders view of the market
Positively Changing Behaviour - Science and AI
Managing Change and Building Resilience Together
Revolution: Future of Credit Unions and Community Finance
Revolutionising Debt Collections: Unveiling the Digital Future
A powerful way to link and query relationships and data
Speed, Trust and Innovation: Unpacking the Payment Landscape
Navigating Economic Uncertainty: Tech Solutions for Financial Operations
Levelling the playing field - Data centric design
Enhancing Collections Strategies for Digital Engagement
Exceeding Customer Expectations UK - Telephony still critical
Energy Insights: Navigating Rising Prices and Consumer Impacts
[BONUS]: Embracing Nuance and Complexity in the Age of Data Analytics
The Changing Content Landscape: How to Excel
Empathy, Adaptability, and the Future of Debt Collection
Contact Centre as a Service: Evolving fast and creating change
Navigating Digital Customer Journeys and Vulnerability
Revolutionising Contact: AI and Digitalisation Transformation
Accounts Receivable and Economic Challenges: Reactions from Shared Services Functions
Customer centric and channel flexibility is key to engagement
Ukraine: Technology and leadership through times of conflict
Latest Data Evolution and the Property Market
Regulatory and Cultural Changes upon us
Large Language Models - Revolutionising Compliance
Optimising Communications – time to think differently?
I’ve finished so I’ll start – the loop
Sourcing Contact Details - changing dynamics with digital
Optimising Communications - Time to think differently?
Endings and Beginnings - a cycle for positive change
Collections – clearly it is all getting cloudy
Joined up thinking: linking data, process & customer experience
Getting ahead - flagging potential for future financial difficulties
2023 predictions & what happened in 2022
Moving upstream?... Debt Advice in a changing economy
Communications Revolution - It is all still changing
Engaging Content - Messaging to the fore?
Data, Contact, Customer Journey - making the most of digital
Predicting financial stress (and rogue waves)
Creating value with data and standardised KPIs
Maximising benefits with good process management
Technology First: Using digital collections tools in the right way
Globalization and acceleration of data used in lending decisions
Next level digital affordability assessment
Open Banking... today and the future
Digital OmniChannel: Enabled and growing with SaaS
Digital Debt Resolution: Changing our mindset
Data and Technology, trends and themes in recruitment
Biometrics for your device
Proctive Data for Collections
Omni-channel - managing the complexity
Keeping Teams Motivated
Building Resilience
Adjusting to the new normal
Looking back at Digitalistion
A rising tide of vulnerabilty
What on earth is happening to data?
Omni - Channel - multi channel - multi preference, how to manage
A new wave of technology transformation
Changing customer situations – change company requirements
New collections technology sophistication
Avoiding Harm – are we thinking about vulnerability back to front?
Advancing Digital Payments
Increasingly complex volumes – WFM
Insights and impacts in Debt Purchase
Using data to create customer trust
A rising tide of vulnerabilty
What on earth is happening to data?
Omni - Channel - multi channel - multi preference, how to manage
Understanding conversations
Responding to the new environment: Credit risk looking to the future
The data explosion… changing how we see and measure the world
Networked Thinking: Using digital to put the human back in relationships
We all have to live somewhere.. how property data is a key element to understand customers
Collections transformation – more opportunity
Creating Resilience
New forms of messaging: the intersection with data and process transformation
Designing with the end in mind
Changing Market Dynamics in the resource & recruitment market
Change Regulatory outlook: What is the outlook for 2021?
Conversational Analytics: Finding value from listening
The Modular Business Model
Finding the best KPIs to measure and monitor performance in the new environment
Frictionless outbound journeys
New forms of messaging: the intersection with data and process transformation
Decisioning in the cloud
Using data to drive positive outcomes for customers
The evolving nature of data and credit risk over the COVID pandemic.
Using data to drive postive customer outcomes
Data and machine learning transforming Collections
Digital adoption and gaining a new perspective on Collections
Open Banking Adoption: Trends during the pandemic and beyond
MentalHealthAwareness: Creating Resilience
Financial Difficulties: Support through maximising benefits
Whats new with WhatsApp?
Recruiting in Data and Analytics
New tools for new times: I&E transformation
A changing job market
Digital Innovation: Handling the digital channel explosion
Call Centre Technology, the future post COVID
Digital Automation – things are really possible now
Communicating to help: Assisting customers through lockdown
Extra Data - Extra Insight