All Episodes

Put Me In Coach featuring Jeff Toister

Leave a Message at the Beep featuring Ty Givens

Duck Butt featuring Dean Griess

Bangarang featuring Ethan Adshade

Pivot! featuring Natalie Perez

Royale with Cheese featuring Frances Chapireau

Praise You featuring Brent Pattison

Is You Still a Fan featuring Tara Paton

Our Time featuring Rick DeLisi

Suntory Time! featuring Kento Morita

Greased Lightnin’ featuring Todd Unger

Grew Up on the Crime Side featuring Lisa Guzman

27 Years featuring Gina Reilly Coates

Going Off the Rails featuring Shmuel Saklad

Where Everybody Knows Your Name featuring Nick Glimsdahl

It Just Takes Some Time featuring Raymond Stover

Hang On featuring Kevin Zyskowski

Welcome Back featuring Erica Marois

Something’s Amiss featuring Kevin Steele

We Started Out Friends featuring Reagan Helms

Bye Bye Bye featuring Erika Taylor-Beck

Next in Queue Quarter in Review (2025 Q1)

May the 4th be in Queue featuring Brian Dunphy

Do We Have Fans? featuring Priscilla Brooke

Take This Job and Shove It featuring Sarah Betts

Started from the Bottom featuring Alisha (Ali) Joseph

Blue Magic featuring JD Fairweather

Donuts are Deceptively Hard featuring Beth Karawan

The Truth is Out There featuring Chris Carter

There’s a Story in Your Voice featuring Mike Kendall

That’s Not My Name featuring Afshan Kinder

On the Rooftops of London featuring Vance Morris

The Beginning of a Beautiful Friendship featuring Neal Woodson

I Want Security featuring Jordan Hooker

He’s Doing It Again featuring Kelly Thibodeau

It Works for Chanel featuring Chris Gillen

Stronger featuring Ian Storm

Defend the Frontier featuring John Walter

Return to Sender featuring Nathan Muniz

Best of 2024

Winter is Coming featuring Jeremy Hyde

Uh oh, it’s Magic featuring Anders Boulanger

Dancing with Myself featuring Jevon Wooden

We Can’t Keep Up with Our Own Success featuring Corey Harlock

Turducken featuring Andrew Rios

Beautiful You’re Hired featuring Tim Glowa

Barbacoa de Cabeza featuring Justin Robbins

Would You Like to Play a Game featuring Joshua Wathen

Run Forest Run featuring Conor Pendergrast

Automation featuring Chafik Abdellaoui

The Sword of Azeroth featuring Tony Won

How Can I Help featuring Dr. Rachel Hitt

Dirty Little Secret featuring Casey Denby

These Go to Eleven featuring Jarad Haggard

Different Strokes for Different Folks featuring Bunyamin Cankirli

May I See Your Rental Agreement featuring Amas Tenumah

You’re Gonna Need a Bigger Boat featuring Charlotte Ward

We Have the Technology featuring Neal Travis

We Don’t Need Another Hero featuring Mark Slatin

Learning to Fly featuring Jeff Sheehan

Far From Home featuring Matt Beran

Connections featuring Lynn Hunsaker

They’ve Done Studies, You Know featuring Graham Hill

You Give Me One Shot featuring Bryce Cressy

Help! featuring Tom Luther

The Bright Side of Life featuring Matt Kendall

Looking Down the Barrel of a Gun featuring Rachel Williams

We’re a New Wave Band featuring David Powers

Who the Hell Are You featuring Lindsay Haun

This Doesn’t Just Happen featuring Sarah Caminiti

Get Off of My Cloud featuring Fred Stacey

If Droids Could Think There’d Be None of Us Here featuring Luke Jamieson

Good Against Remotes is One Thing featuring Kaspars Kirsis

Rock ‘n’ Roll Pest Control featuring Margaret Garcia

Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic

Trust featuring Frank Mona III

It’s Not About Us featuring Sarah Hatter

There’s Only One Thing Wrong with this Car featuring Alyona Medelyan

Would You Like to Play featuring Kent Morita

A Little Dignity and a Little Respect featuring Stacy Sherman

Please Mr. Postman featuring Michael Mattson

I’m Just Gonna Say You’re a Farmer featuring Dan Smitley

I Know You Called featuring Douglas Tait

No One to Call featuring Tim McElgunn

No, Nick - Motivating featuring Russel Lolacher

Monster is a Relative Term featuring Mike Verret

Have You Tried Turning It Off and On Again? featuring Doug Rabold

The One That I Want featuring Jason Trujillo and Kate Kompelien

Last Dance featuring Jason Hiland

Ruin is the Road to Transformation featuring Kassy LaBorie

Ritual featuring Mercer Smith

Jenny I’ve Got Your Number featuring Philip Bennett

We All Wanna See You Tattoo Your… featuring Kory Kostecka

The Look featuring Daniel Nilsson

Fantastic Voyage featuring Ilenia Vidili

So Shines a Good Deed in a Weary World featuring David Allison

Man in the Mirror featuring Phil Johnson

This Town Deserves a Better Class of Content featuring Paul Banks

Seriously Understaffed featuring Irina Mateeva

LinkedIn State of Mind featuring Elena Garvey

Kapowee! featuring Mitch Case

Hiring Your Next Agent J featuring Milan Batinich II and Mark Brody

Scar Tissue featuring Rob Connelly

Baby If You’ve Ever Wondered featuring Sandy Yu

I Fought the Law featuring John Walter

What It’s Like featuring Dr. Natalie Petouhoff

Chain-o'-Command featuring Ron Holt

How Do We Do That featuring Jan Young

Jump the Queue - Looks Good On You Though featuring Nate Brown

You’ve Got to Know When to Hold ‘Em featuring Tino Engel

We’re Not Gonna Take It featuring Michael Podolsky

Blame Canada featuring Mike Aoki

The Color Of This Pen Is featuring Nick Glimsdahl

I Can featuring Sean Ilenrey

I’m Not Your Ordinary, Everyday Fool featuring Rick Denton

Be Curious Not Judgmental featuring Ashna Patel

Jump the Queue featuring Emma Lo, Tino Engel, and Michael Hanks

Okay Campers Rise and Shine featuring EJ Kritz

Are You Experienced featuring Dan Gingiss

Inconceivable featuring Neal Topf

I Know Kung Fu featuring David Wentworth

I'm Good Enough I'm Smart Enough featuring Casey Klein

I Would Rather Work for Chuck E. Cheese featuring Mary Drumond

We Don't Take No for an Answer featuring Jim Tincher

The World Ain’t All Sunshine and Rainbows featuring Kristi Faltorusso

If You Build It They Will Come featuring Annette Franz

Just No Place for On-Prem Solutions featuring Rachel Lane

Outsourcing is the Answer to Everything featuring Tyler Orrell

You're Not Golden Ruling It featuring Milan Batinich

Searchin' featuring Sariel Moshe

I'm Gonna Need You to Go Ahead and Come in Tomorrow featuring Andrew Rios

I'm Not a CX Influencer featuring Alex Mead

Jump the Queue featuring Murphy Fraser, Donna Drehmann, and Sue Duris

Revenge of the Data Nerds featuring Jaclyn Herr

Break Away from Burnout featuring Paula Naeff

The Pursuit of CX Happyness featuring Jenny Dempsey

Jump the Queue featuring Milan Batinich II, David Powers, and Bunyamin Cankirli

I Never Lose. I Either Win or Learn featuring Neil Pretty

A Change Management Offer You Can't Refuse featuring Sally Mildren

Jump the Queue featuring Michael McMillan, Mark Brody, and Tony Won

I'm Sorry, Rob, I'm Afraid I Can't Do That featuring Carlos Kemeny

Be My Guest featuring Patrick Ignacio

Pay No Attention to the Algorithm Behind the Curtain featuring Dennis Wakabayashi

Fight the Bias (in QA) featuring Ines van Dijk

Support Data Supports CX featuring Craig Stoss

The Continuing Evolution of Customer Feedback featuring Adam Alfia

Lessons from the Trenches - Scaling Support Teams featuring Reagan Helms

Breaking the Stigma featuring Erika Taylor-Beck

Is AI Creating Utopia or Dystopia featuring Boris Cergol

Reining in Costs Responsibly featuring Brad Cleveland

How Likely Are You To Recommend featuring Steve Bernstein

The Evolution of Remote and Hybrid Work featuring Anne Bibb

Connecting the Dots - the Value of CX featuring Diane Magers

Cooking Up a Better Company Culture featuring Jill Raff

To Bot or Not To Bot featuring Jim Rowe

Better CX through Better Surroundings with Claire Boscq

Redefining CX Through Sound with Jacobi Anstruther

Upping Your Contact Center Recruiting and Hiring Game featuring Matt Beckwith

How GigCX is Shaping the Future of Support featuring Megan Neale

Bonus Episode: Next in Caffeinated CX featuring David Powers and Drew Gorringe

Better Business Writing featuring Leslie O'Flahavan

Digital CX Transformation featuring Mark Levy

Leading with Heart featuring Sandy Murphy of CXstomer

Contact Center Coaching for Effortless Experience with Amy Smith of Challenger

#51 - Dave Derington

#50 - Luke Jamieson

#49 - Sean Ilenrey

#48 - Doug Kennedy

#47 - Brett Jones

#46 - Matt Smallman

#45 - Bogdan Surdea-Blaga

#44 - Marcos Tatijewski

#43 - Gemma Colby

#42 - Randy Johns

#41 - Daniel Akre

#40 - Adrian Swinscoe

#39 - Bunyamin Cankirli

#38 - Dee Layman

#37 - Brian Dunphy

#36 - Tony Won

#35 - Kate Kompelien

#34 - Stacey Pryce

#33 - Chad Molen

#32 - Marion Balandra

#31 - Travis Curnutte

#30 - Anne Brunson

#29 - Jeff Songster

#28 - Ryan Warriner

#27 - David Powers

#26 - Shanna Hayes

#25 - Mark Brody

#24 - Carol Marshall

#23 - Fred Stacey

#22 - Rick Strub

#21 - Mark Pereira

#20 - Donna Drehmann

#19 - Nathan Baldwin

#18 - Margarita Palacios

#17 - Michael McMillan

#0 - Introduction

#16 - Nestor Castillo

#15 - Kenneth and Louise Kuaea

#14 - Tom Silzell & Abby McBride

#13 - Jeremy Watkin

#12 - Murphy Fraser

#11 - Jose Moreno

#10 - Danelle Rice

#9 - Jimmy Hosang

#8 - Milan Batinich II

#7 - Emily Thomas

#6 - Louis Wilkerson

# 5 - Shanté Smith-Daniels

#4 - Jason Scott Livingston

#3 - Kassy LaBorie

#2 - Trevor Clark of ShyftOff

#1 - The Telephone Doctor