The ActivateCX Podcast

Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie.AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lighting up customer support performance. Maja also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

Learn more the 3 AI Solutions to improve business Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer support performance. Kolin also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!CHAPTERS00:00 Intro00:10 A Day in the Life of an AI Product Leader05:29 What is the Winning AI for CX Product Set07:18 Getting to a Shared AI Understanding10:19 How far do you go with AI in CX?11:52 Knowing that your AI is working!13:04 How to ensure the AI behaves nicely!14:34 Agentic AI, the new Kid on the block!16:08 Adopting, Adapting, and Getting in the Groove17:50 In Security we Trust!!!20:01 Is your C-Suite on Board with AI?22:18 Thanks Kolin!!

Learn how to take action with AI to improve Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance. Frank addresses how these AI strategies are transformational and achievable in the here and now. At the end of the day, Frank and the Arroyo360 team can help you bring this strategy to life?Share this video with your #ceo and #cfo, and then take action by reaching out.Don't forget to subscribe for more tech updates!Chapters00:00 Intro00.28 Setting Stage for Innovation07:20 Omnichannel Inbound Routing13:19 AI Agent Assist16:30 Conversational AI24:50 AI Conversational Intelligence31:00 AI Business Intelligence35:38 Experience Outcomes39.31 Summary and Open Invitation#podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance. Michelle also addresses prevalent fears and uncertainties surrounding AI, discussing ethical concerns, privacy issues, and the potential for workforce displacement. At the end of the day, learn how to keep your customers and become sustainable against competition?Don't forget to subscribe for more tech updates!#podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading.  Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can help you get and keep customers!Don't forget to subscribe for more tech updates!

Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?Don't forget to subscribe for more tech updates!

Get your AI Sorted https://activateCX.arroyo360.com/ai----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 How does the AI Consumer Choose Correctly?03:07 Getting Personal with AI05:48 Being On Brand Digitaly07:13 Matchmaker, Matchmaker07:44 Building an AI Practice09:58 Where is AI heading?12:39 The Contact Centers broadening Role!14:06 Does Cognigy Have a Way!16:18 Sage Advice for Adopting AI32:18 Today is a Better Day21:12 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

Get your AI Sorted https://activateCX.arroyo360.com/ai----Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates!Chapters00:00 Does AI support Multi cultural-language needs?02:37 How does AI Work with Omnichannel?07:57 Scotty, We Need More Data!11:36 Can AI Help Close Down Blind Spots?14:30 Feedback Management gets an assist from AI17:46 The Big Question...How do you get Started with AI?20:49 Making the Case for Omilia AI vs Anyone else!24:36 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

Learn more about RingCX https://activateCX.arroyo360.com/ringcx----Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation!Chapters:00:00 What is the RingCX Strategy?04:40 Moving the Contact Center Forward in the Journey08:26 Betting the Farm11:28 Data is the New Oil14:01 Wisdom gained from Lessons Learned16:06 What we can expect next?18:35 Head over Heals21:56 The Non Sales Pitch23:26 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

Get your AI Sorted https://activateCX.arroyo360.com----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use  ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 The Cognigy Origination Story01:07  Having the Senior Leadership Conversation03:00 Is There a Dystopian CX?04:24 Are You a Human?06:56 The Act of Pre-Training the AI08:30 The Cognigy Source of Truth13:18 A Lifelong Journey of Iteration24:51 Innovation includes Ethics26:33 Flying Cars and Contact Centers32:18 Today is a Better Day33:19 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

https://activateCX.arroyo360.com/ai----------Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions.  Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!Chapters00:00 Cloud Native02:27 Does Zoom have the Engineering chops?04:47 Data is the New Oil08:21 The Automation Story11:03 Proof is in the Pudding13:18 Delivering on the Promise15:24 Being a Good Partner17:32 Contact Center Evolution20:52 In Closing#podcast #contactcenter #ai #customerservice #salesstrategy—————————————————————————————

Get your AI Sorted https://activateCX.arroyo360.com----Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates!-----Chapters00:00 AI in the Contact Center01:54  Are we losing the Human Touch?04:22 What happens when AI gets Proactive?07:21 The AI as Brand Ambassador09:56 What is the AI Source of Truth?14:47 The AI's role as Coach18:26 The Ethical and Compliance Aspects of AI21.58 A Story of AI Success in the Contact Center26.16 Closing#podcast #contactcenter #ai #customerservice #salesstrategy

Buy Your CX Tech in a better way!  https://activateCX.arroyo360.com/activateCXtoday--------------Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. Watch now for a deep dive into a competency first mindset with experts Frank Rogers and special guest Amir Hameed!Don't miss out on understanding the power of contact center AI platforms and how they can revolutionize your customer service operations. Watch now to make an informed choice!Chapters:00:00 The Technical Sales Org at RingCentral04:15 How Technical Sales aligns with Product05:50 Home Grown Products08:00 Building the Native App10:17  Incorporating Voice of Customer12:43 Having CEO Input18:07 There is a Sense of Urgency19:35 Where is Partner Alignment Here?22:20 Where the Rubber meets the Road26:44 The Importance of Buying Strategically30:10 How Does the Tech team influence Sales33:01 Closing

https://activateCX.arroyo360.com/zoom----Join us as we explore Zoom's journey from virtual meetings to ai contact center solutions with Industry Icon Brandon Knight! Discover how Zoom rose to fame during the pandemic and where they are headed next. Don't forget to subscribe for more tech updates!

https://activatecx.arroyo360.com/5CXMethods---------------Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the world of omnichannel, chatbot's, voice bots, generative AI, NLP, and automation to stay ahead in the ever-evolving landscape of customer sales and service. Watch now to unlock the potential of growing your business to compete in a modern world!Chapters00:22The Case for Better CX06:08 CX Method #110:36 CX Method #215:08 CX Method #322:25 CX Method #429:30 CX Method #5

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiIn this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!Chapters00.03 The Obstacle is the Way03:28 Towing the Line09:55 Becoming Indispensable15:18 Staying On-Point16:59 Can’t We All Get Along19:18 The Files are In the Computer23.32 Flying Cars and Silver Suits27:07 X Marks the Spot28.46 Getting Better

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiJoin the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!Chapters00:03  The Balto Origination Story03:32  Changing the Conversation07:28  Baselining the Organization08:34  EX and the Big Picture12:36  Follow the Money14:20  The Chicken or the Egg16:32  Know Thyself21:06  You are My Density25:31  The Nail in Your Forehead28:14  Thanks

Learn More https://activatecx.arroyo360.com/activateCXtodayDive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!

Activate AI in Your business https://activateCX.arroyo360.com/activateCXtodayWant to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave the way for successful AI integration.

Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday-----Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and more. Explore the latest trends in cloud call center solutions and customer experience technology.#contact center ai #customer experience #ai

Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtodayDiscover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca. #ringcentral #five9 #AI #chatbot #IVA #disruption_4 

Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday-----------As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center space. With a focus on culture and innovation, they're driven by a vision to democratize CX technology and disrupt the business world. See what's in store for the future of customer experience with this powerful merger.#cx #contactcenter #ex #ai #merger #nextiva #digital transformation 

Prepare your Company CX → https://activateCX.arroyo360.com/Acti...---Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX firm for your specific needs.At Arroyo360, we understand the importance of choosing the right consulting partner to solve your CX problems and drive success. Our framework-driven approach sets us apart from other firms and ensures results for our clients. Watch this video to learn more about how we can help your business excel in CX and Contact Center!

OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right!FIND OUT… how Sherry and Frank Rogers from Arroyo360 unpack common mistakes made with CRM acquisition and Implementation, a key component of the CX Ecosystem.WHAT IF…you are not ready to hit “go” on a new CRM or refactoring an existing one... take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.TAKE AWAY…Expect to learn the best way to look at your CRM, implement the technology, iterate, and integrate…and much more.Extra Stuff:Learn more about deploying and integrating your CRM →https://activateCX.arroyo360.com/crmLearn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayTo support me on Youtube (thank you):  * / activateCX@arroyo360#contact center, #cloud contact center, #contact center omnichannel, #microsoft dynamics, #salesforce, #salesforce sales cloud, #salesforce service cloud, crm for contact center, #salesforce contract center, #contact center consulting, #contact center consulting group, #crm consulting, #crm consulting group, #how to deploy a crm, #why crm’s fail

OUR GUEST...Basile Senesi is the CRO of Arc.tech, a leading FinTech firm, empowering startups with modern financial products---------------------------TO BE SURE...Fintech is a vertical disruptor, bringing radical change and transformation in the Financial Services space. The changes are pushing the boundaries of regulation, security, privacy, and customer experience. FIND OUT...how Basile and Frank (Your Host from Arroyo360) view the changing Financial Services vertical from the Fintech Perspective. Why the tension between achieving sustainable margins and regulatory compliance pose an obstacle that must be overcome.WHAT IF...your Financial Services business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business. TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how employing new technologies like AI and staying on point with culture and customer Experience can lead to building a more competitive and sustainable business.Extra Stuff:Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360---------------------------#fintech, #customerexperience,  #employee experience, #podcast, #contact center ai, #contact center solutions, #cloud contact center, #enterprise contact center, #customer experience technology, #call center phone systems, #cloud #call center solutions, #customer care call center, #contact center consulting, #contact center consulting group

OUR GUEST...Mark Hamill is the CEO of Arcet Global, in an on-topic AI implementation strategy discussion covering organizational readiness, empowering teams, accelerating adoption, and reframing job displacement anxieties constructively.TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a distant 3rd on the priority list. Everything about your Culture, Leadership, and Customer Centricity, will impact how your story turns out!FIND OUT...how Mark and Frank (Your Host from Arroyo360) view the changing needs of the modern organization. Why Culture, Organizational Construct, CX Representation, and a Unified Business is the only way win your spot in the competitive marketplace.WHAT IF...your business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business. TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how communications, culture, and relationship measurement can lead to building a better customer experience, reputation, and survivable business .Extra Stuff:Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #culture #arroyo360 #customerexperience  #employeeexperience #podcast #arcetglobal

OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right!FIND OUT… how Sherry and Frank Rogers from Arroyo360 unpack common mistakes made with CRM acquisition and Implementation, a key component of the CX Ecosystem.WHAT IF…you are not ready to hit “go” on a new CRM or refactoring an existing one... take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.TAKE AWAY…Expect to learn the best way to look at your CRM, implement the technology, iterate, and integrate…and much more.Extra Stuff:Learn more about deploying and integrating your CRM →https://activateCX.arroyo360.com/crmLearn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayTo support me on Youtube (thank you):  * / activateCX@arroyo360ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #crm#arroyo360 #customerexperience  #employeeexperience #podcast

OUR GUEST...Mark Hamill is the CEO of Arcet Global, a leading Business Transformation Firm headquartered in UAE TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a distant 3rd on the priority list. Everything about your Culture, Leadership, and Customer Centricity, will impact how your story turns out!FIND OUT...how Mark and Frank (Your Host from Arroyo360) view the changing needs of the modern organization. Why Culture, Organizational Construct, CX Representation, and a Unified Business is the only way win your spot in the competitive marketplace.WHAT IF...your business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business. TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how communications, culture, and relationship measurement can lead to building a better customer experience, reputation, and survivable business .Extra Stuff:Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #culture#arroyo360 #customerexperience  #employeeexperience #podcast #arcetglobal

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center SpaceTO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!FIND OUT...how Jay and Sprinklr Future Proof your business. Maybe Present Proof is a better description, because the time for action is now.  They are harnessing the power of several large language and generative AI models to provide scalability, optionality, and functionality. Sprinklr Tech IP manages engagement tone and damps down unintended consequences and outcomes.WHAT IF...If you are not ready to hit “go”, take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.TAKE AWAY...Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI.  Understand how the AI is constructed for Self Service, User Stories for getting started, how to rally the organization, and the most important insights you need to succeed…and much more.Extra Stuff:Learn more about the Sprinklr Contact Center Platform and their AI →https://activateCX.arroyo360.com/SprinklrLearn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #sprinklr #arroyo360 #customerexperience  #employeeexperience #podcast

OUR GUEST…John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center SpaceTO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!FIND OUT… how John and Five9 Future Proof your business. Maybe Present Proof is a better description, because the time for action is now.  They are harnessing the power of their Interactive Virtual Agent, along with large language and generative AI models to provide scalability, optionality, and functionality. Five9 Tech IP manages engagement tone and damps down unintended consequences and outcomes.WHAT IF…you are not ready to hit “go”, take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.TAKE AWAY…Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI.  Understand how the AI is constructed for Self Service, especially with the smart use of an IVA (Interactive Virtual Assistant) User Stories for getting started, how to rally the organization, and the most important insights you need to succeed…and much more.Extra Stuff:Learn more about the Five9 Contact Center Platform and their AI →https://activateCX.arroyo360.com/Five9Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayTo support me on Youtube (thank you):  * / activateCX@arroyo360ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #five9 #arroyo360 #customerexperience  #employeeexperience #podcast

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center SpaceTO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!FIND OUT...how Jay and Sprinklr Future Proof your business. Maybe Present Proof is a better description, because the time for action is now.  They are harnessing the power of several large language and generative AI models to provide scalability, optionality, and functionality. Sprinklr Tech IP manages engagement tone and damps down unintended consequences and outcomes.WHAT IF...If you are not ready to hit “go”, take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.TAKE AWAY...Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI.  Understand how the AI is constructed for Self Service, User Stories for getting started, how to rally the organization, and the most important insights you need to succeed…and much more.Extra Stuff:Learn more about the Sprinklr Contact Center Platform and their AI →https://activateCX.arroyo360.com/SprinklrLearn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #sprinklr #arroyo360 #customerexperience  #employeeexperience #podcast

John C DeBaca leads the National AI and IVA charge at Contact Center leader Five9.Being a modern Marketing C-suite leader or Customer Service Leader means inspecting an ocean of AI based self service solutions. It is a bonafide storm of confusion with each claiming to be the best and to somehow have cracked the code on AI and Self Service.Find out how John C DeBaca and the Five9 Engineers are doing more than building a platform. Get some insights into their philosophy and methods behind why and how they build the solution to make your business more sustainable.DeBaca explains how IVAs enhance contact centers by taking over low-value, high-volume tasks, freeing human agents for more complex, relationship-building interactions. IVAs can improve overall efficiency and reduce operational costs for organizations.**Expect to learn more about the Interactive Virtual Assistant (IVA) and how you can augment your customer facing teams to meet your customers where they want to meet. This will help you get a sense for how you can protect your existing investment in technology, put your customer facing agents in a position to win, and perhaps get an edge on your competition. (they are reading this as well!).Understand how obtaining a trusted advisor, a proven framework, and consulting leader like the experts at Arroyo360 can surface the most important insights you need to succeed…and much more.Extra Stuff:**Read up more on the Five9 IVA Platform and then get a free IVA Assessment: https://activateCX.arroyo360.com/Five9IVA**Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayTo support me on Youtube (thank you):  * / activateCX@arroyo360

Leslie Olsen is a nationally recognized CMO in the Financial Services spaceBeing a modern Marketing C-suite leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. If that sounds easy, it is not!Find out how Leslie harnessed the power of the ActivateCX Framework and Way to gain clarity , identify direction, and unify her business silo’s when it came to C2FO and their need to convert, amplify engagement, and gain better data insights.Expect to learn what you would from an experienced Marketing and CX practitioner as she tackles the real-world of getting and keeping customers. Understand how obtaining a trusted advisor, a proven framework, and consulting leader can surface the most important insights you need to succeed…and much more.Extra Stuff:Learn more about the ActivateCX Framework →https://activateCX.arroyo360.com/ActivateCXtodayTo follow me on Youtube (thank you):  * / activateCX@arroyo360

Join us on The ActivateCX™️ Podcast as we chat with the modern CMO, Leslie Olsen, about the evolving role of CMO's. Discover the behind-the-scenes of the fast-paced & ever evolving marketing world! ____To learn about the ActivateCX™️ process and Leslie Olsen, click here: https://bit.ly/47bNXW8Would you rather WATCH instead? Check us out on YouTube:  https://youtu.be/OdQ5KuZNeOYBe sure to LIKE and SUBSCRIBE :-)____The role of the CMO has evolved significantly over the past decade, especially in terms of the changing customer landscape. A modern CMO must have a deep understanding of the customer and work across different departments to ensure the brand promise is delivered. The CMO must also navigate the complexities of technology and data to drive efficiency and improve the customer experience. AI is seen as a key tool that can enhance creativity and provide valuable insights. The CMO's role in the organization is expanding, and they now have a seat at the leadership table. They must lead from the front, building partnerships and coalitions across functions to achieve success in customer experience. Managing the tech budget is also a crucial aspect of the CMO's responsibility. Overall, the CMO's role is to put the customer first and ensure a holistic, seamless experience throughout the customer journey.

Join ActivateCX™️ podcast host, Frank Rogers, and CodeCreator's CEO, Sherry Rajani, for an insightful talk on boosting business sustainability through extranets. Check out this demo, operational strategies and more!_____To learn about CodeCreators and the ActivateCX™️ Podcast, click here: https://bit.ly/3RigFzyDon't want to listen? WATCH on YouTUBE:  https://youtu.be/Bw_j-KzEa44Be sure to LIKE and SUBSCRIBE :-)_____In the second part of this two part episode of the ActivateCX™️ Podcast, host Frank Rogers interviews Sherry Rajani, CEO of CodeCreators and partner at Arroyo 360, about the benefits and implementation of customer extranets. They discuss how extranets can enhance collaboration, provide personalized experiences, and enable transactions within a centralized platform. They highlight the importance of data and automation in driving insights and improving the customer experience. They also emphasize the security and compliance features offered by Microsoft's Office 365 suite, making it a suitable choice for extranet development. Overall, extranets are applicable to businesses of all sizes and can be tailored to individual needs and goals.

Join Frank Rogers and Bob Lenarcik in the latest ActivateCX™️ podcast episode, as they dive deep into RingCX and RingSense™️ technologies. Learn how you can optimize your CX purchase decisions, improve efficiency, and save costs. Don't miss these AI-based insights from RingCentral.____To learn about RingSense™️ and the ActivateCX™️ Podcast, click here: https://bit.ly/41eOIw3Don't want to listen? WATCH on YouTube: https://bit.ly/46I5Mf5Be sure to LIKE and SUBSCRIBE :-)____In this Activate CX™️ Podcast episode, host Frank Rogers discusses the unifying strength of Ring CX and RingSense™️ with special guest Bob Lenarcik from RingCentral. They explain that RingCX is the contact center platform with features like ACD, Omnichannel, and integration into Salesforce or Dynamics. RingSense™️, on the other hand, is a quality management technology with conversational AI. They discuss the reasons for having two separate products and how they can be used in different scenarios. They also mention that RingSense™️ can extract information from conversations recorded in sales or customer service interactions. The conversation also delves into the potential of using RingSense™️ to track digital interactions in addition to voice conversations. They highlight the benefits of using RingSense™️ in both sales and customer service, such as improving team performance and reducing agent attrition. They emphasize the importance of investing in technology to improve individual performance, customer satisfaction, and overall revenue. The discussion concludes by emphasizing the cost-effectiveness and unified experience provided by RingCX and RingSense™️. Overall, the episode highlights the capabilities and advantages of using RingCX and RingSense™️ in contact centers and sales teams.

Join Frank Rogers on the ActivateCX™️ Podcast as he and guest, Sherry Rajani of Code Creators, explore the business benefits of customer Extranets. A must-watch for brands looking to improve CX and self-service.____To learn about CodeCreators and the ActivateCX™️ Podcast, click here: https://bit.ly/47sMj3dWant to WATCH instead? Check us out on YouTube:  https://youtu.be/rvSMP3JiObwBe sure to LIKE and SUBSCRIBE :-)____The Activate CX™️  Podcast hosted Code Creator’s CEO Sherry Rajani to discuss the role modern extranets can play in improving operations and customer service. Extranets can effectively serve as a platform for sharing necessary information externally to clients and customers. They offer a centralised space for processes and can also function as a knowledge base, utilising AI to answer customer queries. With technological advancements from Microsoft offerings like SharePoint, extranets have become more efficient, cost-effective, customisable, and are able to integrate with other systems. This has increased their utility, making them useful in customer acquisition and retention, and operational optimisations.

Discover the future of handsets with the ActivateCX™️ Podcast and host Frank Rogers! Join us as we chat with experts from Poly and discuss the transition towards a digital economy where we challenge the relevance of traditional handsets. We also dive into the changes in the workforce post-pandemic. Tune in to find out! ____To learn about POLY and the ActivateCX™️ Podcast, click here: https://bit.ly/40KTBwCDon't want to listen? WATCH on YouTube instead: https://bit.ly/468axPFBe sure to LIKE and SUBSCRIBE :-)____Join guests Steven Fair and Clint Edwards from Poly. They discuss the future of handsets in the workplace and how Poly is responding to the shift in the industry. The conversation covers topics such as the return to the workplace post-pandemic, the design of shared working environments, the role of Poly's products in facilitating collaboration and communication among different teams, and the unique value proposition of Poly in the market. This conversation highlights the importance of handsets and headsets in the evolving workplace and emphasizes Poly's commitment to delivering quality products that meet the diverse needs of different user personas.

Join Frank Rogers on the ActivateCX™️ Podcast as he dives into the world of self service and AI with RingCentral's AI leader, Erik Smith. Learn about CX strategies, keeping customers happy, and more!——To watch the full episode on YouTube, click here: https://bit.ly/3Qve5og----To book a call or Demo of RingCentral CX & AI: https://bit.ly/3SAts1z-----Be sure to LIKE and SUBSCRIBE :-)RingCentral has a well-thought-out strategy for self-service and AI in their contact center. They focus on redefining the customer journey by starting the clock from the moment a customer has a question, rather than when they call. They aim to control upstream activities to reduce call volume and improve customer satisfaction. They have developed a multi-stage solution that provides additional information to customers as they progress through their journey. RingCentral emphasizes the importance of collaboration between contact centers and marketing teams and the need to work on multiple channels, such as WhatsApp and Apple messaging. They offer AI solutions that focus on conversational AI, process automation, agent assist AI, AI routing, and AI analytics. The goal is to make agents more effective and reduce agent churn. They address concerns about job displacement by highlighting the benefits of AI in improving agent capabilities and customer experience. RingCentral advises businesses to start with conversational AI to offload basic interactions and achieve cost savings. They also encourage ongoing education, proactive adoption of new technologies, and a focus on creating a better customer and agent experience. The implementation of AI requires careful planning and measurement of ROI. RingCentral offers professional services to ensure successful implementation and provides guidance on identifying pain points and use cases. They emphasize the need to put the customer's experience first and offer education and support to help businesses make informed decisions about AI investments. Overall, RingCentral aims to deliver a connected customer journey across channels and help businesses adapt to the evolving digital landscape.

Join Frank Rogers as he investigates RingCX, a new contact center offering from RingCentral, with guest expert, Bob Lenarcik. Discover the evolution of customer engagement in today's digital economy.For more info on how to subscribe to our newsletter: https://bit.ly/3MwESj6____To watch the full episode on YouTube: https://youtu.be/LSuXWVhIq1cBe sure to LIKE and SUBSCRIBE :-)RingCX is a new contact center offering from RingCentral that aims to provide an affordable and easy-to-use solution for businesses seeking innovative customer engagement solutions. The platform combines voice and digital contact center solutions into one, offering features like omnichannel capabilities, AI-powered routing, and real-time analytics. Ring CX serves small to medium-sized teams and integrates with popular CRM systems like Salesforce and Zendesk. It also offers integrations with collaboration tools like Microsoft Teams. The platform is backed by RingCentral's carrier network and provides a one-stop solution for both unified communications and contact center needs. RingCX is positioned as a competitive option in the contact center market.

Join host Frank Rogers and CX Master Jill Raff as they share valuable insights on enhancing customer experiences (CX) through better employee experiences (EX) and culture in this exciting episode of The ActivateCX Podcast!For more info on how to subscribe to our newsletter, CLICK THE LINK BELOW:https://bit.ly/3s1nvA0-----TO WATCH THE FULL EPISODE on YouTube: https://youtu.be/DBF8lCHfPnQBe sure to LIKE and SUBSCRIBE :-)

Join host Frank Rogers and CX Master Jill Raff as they share valuable insights on enhancing customer experiences (CX) through better employee experiences (EX) and culture in this exciting episode of The ActivateCX Podcast!For more info on how to subscribe to our newsletter, CLICK THE LINK BELOW:https://bit.ly/3Fw2YX6-----TO WATCH THE FULL EPISODE: https://youtu.be/YeiQ8N9lq6oBe sure to LIKE and SUBSCRIBE :-)

Join Frank Rogers & CEO of Code Creators, Sherry Rajani, to discover how the power of data can enhance your contact center. Don't miss the chance to up your omnichannel game!For more information on Code Creators and to SUBSCRIBE to our NEWSLETTER, CLICK HERE: https://bit.ly/3FyaS2x----To watch the FULL EPISODE on YouTube, CLICK HERE: https://youtu.be/9Eh23-4I3MwBe sure to LIKE and SUBSCRIBE :-)

Join our host Frank Rogers on The ActivateCX™ Podcast as he discusses contact center technology Sprinkler with guests Jay Vigeland and Vicki Tran. Tune in to learn how Sprinkler, rooted in marketing, uses Omnichannel AI to improve brand growth.

Join Frank Rogers and CX master Joanna Palmer on Activate CX Podcast as they crack the ROI code for contact centers. Don't miss this chance to geek out on some big-brain insights!