Unboxing Ecommerce: Operations Behind Online Brands

James Marks and Jennifer Yates

Unboxing Ecommerce: Operations Behind Online Brands is a technology podcast hosted by James Marks and Jennifer Yates. It has 36 episodes, with the latest published March 2025.

In each episode, we order a product from the same brand, meticulously analyzing both the front and back end of placing an order. We then reverse engineer the storage, logistics, and packaging details to evaluate every step of its journey right to our doorsteps. And if we return a package, we'll dive into that process as well.Welcome to Unboxing Ecommerce, the brainchild of two longtime friends and entrepreneurs, James Marks and Jennifer Yates. We met over 20 years ago while running our own brick-and-mortar businesses, and today, we're combining our expertise to dissect and understand the online shopping and shipping experience.Join us for a comprehensive, 360-degree view of ecommerce. Whether you're an industry professional, an ecomm enthusiast, or just curious about what happens behind the scenes, we've got you covered.Episodes drop every other Tuesday. Let's get to that box!

technology ·en-us ·36 episodes