All Episodes

Ep. 115 - SaaS Is Under Fire: Who Survives the AI Shift, and Why It Matters for Services Leaders w/ Michael Speranza

Ep. 114 - Women’s History Month: 3 Women, 3 Paths to Leadership and Impact w/ Lauren Langston, Jennifer Schutz and Melissa Korzun

Ep. 113 - Operationalizing AI in Consulting: Governance, Talent Shifts & the Move to Outcome-Based Pricing w/Tom Rodenhauser

Ep. 112 - Reinventing Agency Value for What’s Next w/ Caroline Johnson, Patricia Rothenberg and Michael Farmer

Ep. 111 - Consulting M&A Trends for 2026 w/ Ramone Param

Ep. 110 - A Crawl–Walk–Run Path to Outcome-Driven Services w/ Melissa Korzun

Ep. 109 - A Practical Approach to Technology Decisions That Stand the Test of Change w/ Shawn Windle

Ep. 108 - The Evolving Role of the CFO: Driving Strategy, Operational Clarity & Scalable Growth w/ Steve De Santis & Dave Ristow

Ep. 107 - The Five 2026 Anti-Trends Professional Services Leaders Need to Hear w/ Brian Sommer

Ep. 106 - The Billable Hour Is Dying: A New Era of Delivery Health Metrics w/ Kyle Sandine

Ep. 105 - From Blind Spots to Breakthroughs: The Power of Benchmarking w/ Charles Gustine & Connor Budden

Ep. 104 - How to Build Scalable Resource Models Without Burning Out Your Teams w/ Julie Grove

Ep. 103 - Strategies to Optimize Resource Forecasting, Skills Management, and Agility w/ Greg Hensley

Ep. 102 - Preparing for the Future of Professional Services w/ Fortuné Alexander and Bo DiMuccio

Ep. 101 - Operational Discipline: What Separates Scaling from Stalling w/ Alex Klein and Ramone Param from Kennedy Intelligence (Part 5)

Ep. 100 - Milestone Moment Q&A with Brent and Banoo

Ep. 99 - The Talent Illusion of Hiring Stars vs Building Systems w/ Alex Klein and Tom Rodenhauser from Kennedy Intelligence (Part 4)

Ep. 98 - Why "Client Love" Isn’t Enough to Scale Your PS Firm w/ Alex Klein and Tom Rodenhauser from Kennedy Intelligence (Part 3)

Ep. 97 - Innovation Without Compromise: IT’s Role in Securing the AI Future w/ Taison Kearney

Ep. 96 - The 5-Step AI Readiness Framework for Agile Business Leaders w/ Andrew Cohen

Ep. 95 - Turning Growth into Sustainable Profit: What Top Firms Do Differently w/ Alex Klein and Ramone Param from Kennedy Intelligence (Part 2)

Ep. 94 - Mastering the Art and Science of Agency Leadership w/ Patricia Rothenberg

Ep. 93 - The 3 P's to Profit: Proposition, Positioning, and Pricing for Growth w/ Alex Klein and Tom Rodenhauser from Kennedy Intelligence (Part 1)

Ep. 92 - Operationalizing AI: Beyond the Buzz w/ David DeWolf

Ep. 91 - From Evaluation to Execution — Cracking the Code on Tech Integration w/ Austin Grigg

Ep. 90 – Unlocking Peak Performance: Rethinking Consulting Talent Development w/ Angela Navarro

Ep. 89 - Change Management Strategies: How to Drive Lasting Tech Adoption w/ Melissa Korzun

Ep. 88 - From Data to Decisions: Key Takeaways from the 2025 PS Maturity Benchmark Report w/ Charles Gustine

Ep. 87 - The 2025 Benchmark Breakdown: What Sets High-Performing Firms Apart w/Dave Hofferberth

Ep. 86 - Unlocking PMO Success in 2025: Advice from Industry Expert w/ Monique Ludwig

Ep. 85 - Essential Strategies for Successful Tech Implementation w/ Kurt Kilgore

Ep. 84 - Defining, Implementing, and Thriving with the Right Technology w/ Meredith Brake

Ep. 83 - New Year, New Predictions: How AI, Tech and Talent Will Shape 2025

Ep. 82 - Beyond Heroic Delivery: AI’s Role in Shaping New Agency Economic Models w/ Adam Cotumaccio and Patricia Rothenberg

Ep. 81 - Shaping Tomorrow: How Gen Z is Redefining the Workplace w/ Gurgèn Tadevosyan, Nikhil Patel & Armita Behboodi

Ep. 80 - A Deep Dive into the State of the Professional Services Industry w/ John Ragsdale

Ep. 79 - Ghosts of Projects Past: Professional Services Horror Stories w/ Brent and Banoo

Ep.78 - Behind the Budget: What Drives CFOs to Invest in Innovation

Ep.77 - SoDA Webinar: Agency Trends and The Cost of Inaction w/ Tom Beck, Deborah Heslip and Louise Martens

Ep. 76 - Navigating Multi-Generational Workforces w/ Meagan Johnson

Ep. 75 - Consultant, Heal Thyself: The Roadmap for Increased Valuations and Glorious Exits w/ Tom Rodenhauser & Ramone Param

Ep. 74 - Mastering Customer Journeys & Career Balance w/ Sabina Pons

Ep. 73 - The Agency Secret: Mastering Value and Growth w/ Anthony Gindin

Ep. 72 - Understanding and Engaging Gen Z in the Workforce w/ Tessa Misiaszek

Ep. 71 - TSIA TECH on Deck Webinar Recording: Redefining Professional Services Technology w/ Jared Haleck and John Ragsdale

Ep. 70 - Elevating Client Partnerships: Building Trust and Driving Revenue w/ Jacob Parks

Ep. 69 - Adapting to Change: Agencies, AI, and the Future of Value Creation w/ Matthew Kasindorf

Ep. 68 - Tech Debt Unmasked: The Culprit Behind Your Costliest Blind Spots and Bottlenecks w/ John Ragsdale and Melissa Korzun

Ep. 67 - Beyond Billable Hours: Rethinking IT Consulting Practices w/ Doug Baxter

Ep. 66 - Insights into AI Transformation in Professional Services w/ Ken Ringdahl

Ep. 65 - Building a Culture of Transparency and Trust w/ Matt O’Dette

Ep. 64 - Navigating the Future of PS: AI Solutions and Strategic Planning w/ Eisha Armstrong

Ep. 63 - How Hybrid Business Models & Value Pricing Drive Organizational Success w/ Caroline Johnson

Ep. 62 - Customer Retention Strategies: How to Improve Your Customer Lifespan by 6x w/ Greg Daines

Ep. 61 - Navigating the Evolving Landscape of Consulting: From Hourly Billing to Products and Partnerships w/ Tom Rodenhauser

Ep. 60 - How Technology Is Transforming Value Delivery for PS Firms w/ Sarah Edwards & Jared Haleck

Ep. 59 - (Part 2) Agency Positive Indicators and Priorities for the Year Ahead w/ Brian Williams and Andrew Howlett

Ep. 58 - (Part 1) 2023 in Review and Operating Priorities for the Year Ahead w/ Brian Williams and Andrew Howlett

Ep. 57 - End of Year Compilation Episode Featuring Shane Anastasi, Peter Taylor, and Marc Lacroix

Ep. 56 - How to Leverage Data Analytics and AI to Improve PS Engagements w/ Tim Tutt

Ep. 55 - Creating a People-Centric Culture That Supports the Dreams of the Doers w/ Orrin Klopper

Ep. 54 - Innovations in Vertical SaaS: The Professional Services Cloud w/ Michael Speranza

Ep. 53 - M&A Integration and Change Management Best Practices w/ Ingo Roemer

Ep. 52 - Innovation in IT Services and Digital Transformation w/ Andrew Cohen

Ep. 51 - How to Build and Establish Trust for Better Business Outcomes w/ Kristi Faltorusso

Ep. 50 - The Impact of Mergers and Acquisitions on Technology Investments w/ Niels Haagsman

Ep. 49 - Tools and Frameworks to Tackle Management and Technology Challenges w/ Brad Koehn

Ep. 48 - Redefining the Ad Agency Business: A Discussion w/ Michael Farmer

Ep. 47 - (Part 2) Essential Considerations for Technology Selection and Implementation w/ Simon England

Ep. 46 - (Part 1) Understanding the Unique Intricacies of a Consulting Firm w/ Simon England

Ep. 45 - The Formula to Growing World-Class Professional Services Organizations w/ Ilan Gendellman

Ep. 44 - The Components of a Successful Technology Consultancy w/ Michael Burton

Ep. 43 - How to Win Business Without Pitching w/ Blair Enns

Ep. 42 - AI Advancements and the Impact on Project Management w/ Peter Taylor

Ep. 41 - (Part 2) Successful Project Dynamics and How to Effectively Manage Change w/ Shane Anastasi

Ep. 40 - (Part 1) How To Achieve More Successful Outcomes from Implementation Projects w/ Shane Anastasi

Ep. 39 - The Shift in Evaluating the Right Technology Investments w/ Jared Haleck

Ep. 38 - Agency Spending, Strategic Priorities, and Key Industry Trends w/ Tom Beck

Ep. 37 - Prioritizing Employee Experience Amidst Labor Volatility w/ Gina Hartigan

Ep. 36 - How to Optimize Your Business During Uncertain Economic Times w/ Charles Gustine

Ep. 35 - Creating a Collective Culture and Enhancing the Remote Employee Experience w/ Christine Dunham

Ep. 34 - Professional Services Performance Trends and the Benefits of PSA w/ SPI’s Dave Hofferberth

Ep. 33 - Understand and Improve Your Resource Forecasting Performance w/ Marc Lacroix

Ep. 32 - Challenges, Trends and Tips for Leading a Successful Business in 2023 w/ Michael Speranza

Ep. 31 - (Part 2) Delivering Repeatable and Remarkable Customer Experiences w/ Peter Wride

Ep. 30 - The Evolution and Redesign of Modern Marketing and Advertising Needs w/ Lindsey Slaby

Ep. 29 - (Part 1) The Equation for Customer Success According to Gainsight w/ Peter Wride

Ep. 28 - How to Get Optimal Value from the Agency/Client Relationship w/ Bruno Gralpois

Ep. 27 - (Part 2) 5 Customer Experience Mistakes You Don’t Know You’re Making w/ Jessica Noble

Ep. 26 - (Part 1) Optimizing Customer and Employee Experience to Find Operational Excellence w/ Jessica Noble

Ep. 25 - The Biggest PS Tech Challenges and How Vertical SaaS Is Creating Solutions w/ Charles Gustine

Ep. 24 - Resource Management Automation Trends and Future Predictions w/ Randy Mysliviec

Ep. 23 - How to Set Your Professional Services Teams Up for Success w/ Carrie Young

Ep. 22 - The Changing Labor Market & Impact of Shifting Talent Pools w/ Brent and Banoo

Ep. 21 - How to Drive Growth and Adoption While Creating Customers for Life w/ Dave Yusuf

Ep. 20 - Recruiting in the Digital Age, How to Build Relationships From Home w/ Sean Kogan

Ep. 19 - The Key to Growth, Scale and Success in a Networked Economy w/ Ray Grainger

Ep. 18 - The Key Pillars of Effective Change Leadership w/ Peter Hadas

Ep. 17 - Introducing Our New Co-Host, Banoo Behboodi!

Ep. 16 - The Power of More Strategic Pitches and Driving Organic Growth w/ Brent Hodgins

Ep. 15- Mastering the RFP Process and Winning at Change Management and Adoption w/ Tom Schoen

Ep. 14 - Productizing Services for Better Utilization and Employee Satisfaction w/ Owen Frivold

Ep. 13 - Top Trends in Resource Utilization w/ Randy Mysliviec

Ep. 12 - Improving Agency Operations With Technology, Data, and Automation w/ Bear Forsyth

Ep. 11 - The 5 Biggest IT Trends Shaping the PS Space w/ Brian Sommer

Ep. 10 - Marrying the Art and Science of People and Technology w/ Devon DeBlasio

Ep. 9 - Moving From Financial Charters to Driving Customer Adoption w/ John Ragsdale

Ep. 8 - Positioning Your Business for Success while Avoiding Unprofitable Growth w/ Tim Williams

Ep 7 - Industry Merger Shakes Up the PS Technology Industry: Meet the Leader of the Mavenlink / Kimble Organization

Ep. 6 - Calibrating Against Change and Developing a Strategic Operations Mindset w/ Melissa Korzun

Ep. 5 - Balancing Culture and Strategy in a Modern Agency w/ Adam Brown

Ep. 4 - Finding Competitive Advantage with a Liquid Workforce w/ John Ragsdale

Ep. 2 - The Challenges and Trends Shaping The Future of Services Delivery w/ Ray Grainger, Sean Crafts & Roger Neel

Ep. 3 - Defusing Talent Pressure Points to Find Harmony Between Project Managers and Resource Managers w/ Peter Taylor

Ep. 1 - Welcome to The Professional Services Pursuit