All Episodes
Fixed Ops Roundtable — 301 episodes · page 1 of 4
Mike Steinmetz: How Dealerworks Is Cutting Payment Costs and Saving Time for Dealers
Dean Martin & Richard Lupo: How AI Smart Glasses Are Boosting Service Approvals
Erik Zuniga: How ALLDATA Is Getting AI Right for Technician Diagnostics
Tyler Stephens: How Dealers Can Modernize Last-Mile Parts Delivery
Kaylee Felio: How to Reduce Obsolescence in Your Parts Department
Paul Elliott: The Dealership Mistakes That Turn Into Expensive Claims
Dave Anderson: The Scheduling Fix Behind a 20-30% Revenue Increase for Dealers
Andrew Lee: How Alpha Drive AI Beat a Traditional BDC
Tej Soni: How This AI Could Recover up to $10K a Month in Lost Service Revenue
Matt Leone: How DriveCentric Connects Sales and Service to Recover Lost Profit
Robert Wooden: The Blind Spot Costing Dealers Warranty Dollars
Misty Tippets: The #1 Reason Dealerships Buy AI and Get Nothing From It
Erik Zuniga: Why Your Dealership Is Invisible to Today's Car Buyer
Gabe Schiffer: From $500K to $1M in 60 Days with Siro AI
Melissa Terrell: You're Losing Service Customers To Reviews You Haven't Read
Kim Saylor: What CDK's 2026 Service Advisor Report Reveals About Your Dealership
Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show
Karl Murphy: The New Mobile Service Model Dealers Are Using to Hit $750K a Year
Chris Austin: The Leak in Your P&L That Selling More Cars Won't Fix
Matt Leone: The CRM Lie That's Costing Dealers Millions
Ari Polakov: How Flai Turned 30,000 Missed Dealership Calls Into Booked Appointments
The AI Built Exclusively for Parts Departments Is Here with Kyle Johnson, Redline Connect
Fixed Ops at Full Speed with Bill Demaree
How This PR Agency Builds Brands That Dominate Across Automotive with Laurie Halter
Why Fixed Ops Is About to Carry the Entire Dealership with Dan Shine
The University That's Quietly Reshaping the Auto Industry with Kent MacDonald
The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo
Inside DART: The Program Lithia's CEO Is Betting the Next 80 Years On with Diego Rojas
From Ford Technician to 5 Dealerships: What the Industry Is Missing with Luke May
The AI Search Wake-Up Call Every Dealer Needs to Hear in 2026 with Brian Kramer
Eliminating Wholesale Credit Risk: A Fixed Ops Roundtable Conversation with Dave Schell & Tully Williams
The Fixed Ops Trust Gap: How Advisor Processes Are Costing Dealers Retention with Spiro Morogiannis
How Dealer Pay Is Reshaping Dealership Payments, Compliance, and Risk Management with Travis Siebert
How ALLDATA Is Changing Fixed Ops Through Better Data and Workflow with Erik Zuniga
How Alliance Dealer Solutions Helps Dealerships Operate at Their Highest Potential with Brandon Hall
The Myth of Fixed Costs: How Dealers Are Overpaying Without Realizing It with Steve Thompson
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
What High-End Hotels Know About the Service Drive That Dealers Don’t with Joel Furno
Service Retention Study: How BG Products Helped Dealers Increase Retention by 32% with Rob Leary
The Warranty Money Dealers Are Leaving on the Table (And How to Get It Back) with Robert Wooden
Why Fixed Ops Will Decide Who Wins in Automotive Retail in 2026 with Steve Greenfield
The Hidden Risks Lurking in Today’s Dealerships (And How Smart Dealers Protect Themselves) with Paul Elliott of IOA
The 3–5 Metrics That Matter Most in Fixed Ops (And Why Everything Else Is Noise) with Pete Carusone & Ed Roberts
Why Video MPIs Are Now Table Stakes in Fixed Ops with Joe Shaker of TruVideo
Why Fixed Ops Velocity Is the Missing Link in Dealership Profitability with Tej Soni
The Future of Automotive Talent Inside Northwood University with Ed Roberts and Maureen Martin
The Future of Fixed Ops: Technicians, Warranty, and AI with Curtis Gardner and David Reinicke
The 90,000 Opportunity: What Brian Benstock Wants Every Dealer to Understand
Why The Industry’s Next Leaders Will Come From Programs Like These With Mike Cavanaugh and Dr Matt Bennett
Inside the Classroom That’s Redefining the Future of Automotive Leadership with CDK’s Mike Stoll
Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins
The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness
“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis
How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv
What Really Happens to Your Data When You Trade In Your Car with Merry Marwig (Privacy4Cars)
Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri
Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio
How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon
The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It)
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins
How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson
What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)
What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg
How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah
The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary
The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis
How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin
Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright
Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield
How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk
How to Future-Proof Your Dealership (and Yourself) with John Traver
How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter
Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon
How to Legally Maximize Warranty Reimbursement in 2025 with Leonard A. Bellavia
Why Technician Videos Are the Secret to Doubling Service Revenue with Liza Borches
Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters
How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell
How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi
Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents
David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships
John Traver: How to Build an Engaged, High-Performing Team in 2025
The Fixed Ops Power Play: How BG Products is Helping Dealers Win Big with Tim Allbritten
Ryan Maher: How Top Dealers Are Using Recalls to Drive More Revenue in 2025
Run Toward the Fire: David O’Brien on Culture, Coaching, and Dealership Success
Matt Gray: Is Your Dealership’s Customer Experience Ready for 2025?
John Fairchild: The 90-Day Game Plan for for Dominating Fixed Ops in 2025 and Beyond
Where’s My Car? Revolutionizing Transparency in Fixed Ops with Colin McElhatton
Bethany Johnson: The Secret Science Behind Better Appraisals (and How to Get It Right!)
Turning Reconditioning into a Profit Powerhouse with Dennis McGinn & Josh DeYoung
How to Transform Your Dealership's Fixed Ops with Smart Technology
Bill Demaree: How to Build a Winning Fixed Ops Team
Jason Fayling: How Skaivision’s Visual AI Spots and Solves Inefficiencies Across the Dealership
Brian Kramer: Lessons from Carvana to Future-Proof Your Dealership
Tom Kline: Are Your Dealership’s Hidden Risks Costing You Millions?
Tyler Nathan: Avoid Costly Warranty Mistakes
Tim Jackson: Dude, Where’s My Flying Car?