All Episodes
Fixed Ops Roundtable — 294 episodes
Tej Soni: How This AI Could Recover up to $10K a Month in Lost Service Revenue
Matt Leone: How DriveCentric Connects Sales and Service to Recover Lost Profit
Robert Wooden: The Blind Spot Costing Dealers Warranty Dollars
Misty Tippets: The #1 Reason Dealerships Buy AI and Get Nothing From It
Erik Zuniga: Why Your Dealership Is Invisible to Today's Car Buyer
Gabe Schiffer: From $500K to $1M in 60 Days with Siro AI
Melissa Terrell: You're Losing Service Customers To Reviews You Haven't Read
Kim Saylor: What CDK's 2026 Service Advisor Report Reveals About Your Dealership
Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show
Karl Murphy: The New Mobile Service Model Dealers Are Using to Hit $750K a Year
Chris Austin: The Leak in Your P&L That Selling More Cars Won't Fix
Matt Leone: The CRM Lie That's Costing Dealers Millions
Ari Polakov: How Flai Turned 30,000 Missed Dealership Calls Into Booked Appointments
The AI Built Exclusively for Parts Departments Is Here with Kyle Johnson, Redline Connect
Fixed Ops at Full Speed with Bill Demaree
How This PR Agency Builds Brands That Dominate Across Automotive with Laurie Halter
Why Fixed Ops Is About to Carry the Entire Dealership with Dan Shine
The University That's Quietly Reshaping the Auto Industry with Kent MacDonald
The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo
Inside DART: The Program Lithia's CEO Is Betting the Next 80 Years On with Diego Rojas
From Ford Technician to 5 Dealerships: What the Industry Is Missing with Luke May
The AI Search Wake-Up Call Every Dealer Needs to Hear in 2026 with Brian Kramer
Eliminating Wholesale Credit Risk: A Fixed Ops Roundtable Conversation with Dave Schell & Tully Williams
The Fixed Ops Trust Gap: How Advisor Processes Are Costing Dealers Retention with Spiro Morogiannis
How Dealer Pay Is Reshaping Dealership Payments, Compliance, and Risk Management with Travis Siebert
How ALLDATA Is Changing Fixed Ops Through Better Data and Workflow with Erik Zuniga
How Alliance Dealer Solutions Helps Dealerships Operate at Their Highest Potential with Brandon Hall
The Myth of Fixed Costs: How Dealers Are Overpaying Without Realizing It with Steve Thompson
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
What High-End Hotels Know About the Service Drive That Dealers Don’t with Joel Furno
Service Retention Study: How BG Products Helped Dealers Increase Retention by 32% with Rob Leary
The Warranty Money Dealers Are Leaving on the Table (And How to Get It Back) with Robert Wooden
Why Fixed Ops Will Decide Who Wins in Automotive Retail in 2026 with Steve Greenfield
The Hidden Risks Lurking in Today’s Dealerships (And How Smart Dealers Protect Themselves) with Paul Elliott of IOA
The 3–5 Metrics That Matter Most in Fixed Ops (And Why Everything Else Is Noise) with Pete Carusone & Ed Roberts
Why Video MPIs Are Now Table Stakes in Fixed Ops with Joe Shaker of TruVideo
Why Fixed Ops Velocity Is the Missing Link in Dealership Profitability with Tej Soni
The Future of Automotive Talent Inside Northwood University with Ed Roberts and Maureen Martin
The Future of Fixed Ops: Technicians, Warranty, and AI with Curtis Gardner and David Reinicke
The 90,000 Opportunity: What Brian Benstock Wants Every Dealer to Understand
Why The Industry’s Next Leaders Will Come From Programs Like These With Mike Cavanaugh and Dr Matt Bennett
Inside the Classroom That’s Redefining the Future of Automotive Leadership with CDK’s Mike Stoll
Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins
The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness
“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis
How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv
What Really Happens to Your Data When You Trade In Your Car with Merry Marwig (Privacy4Cars)
Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri
Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio
How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon
The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It)
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins
How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson
What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)
What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg
How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah
The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary
The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis
How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin
Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright
Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield
How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk
How to Future-Proof Your Dealership (and Yourself) with John Traver
How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter
Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon
How to Legally Maximize Warranty Reimbursement in 2025 with Leonard A. Bellavia
Why Technician Videos Are the Secret to Doubling Service Revenue with Liza Borches
Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters
How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell
How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi
Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents
David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships
John Traver: How to Build an Engaged, High-Performing Team in 2025
The Fixed Ops Power Play: How BG Products is Helping Dealers Win Big with Tim Allbritten
Ryan Maher: How Top Dealers Are Using Recalls to Drive More Revenue in 2025
Run Toward the Fire: David O’Brien on Culture, Coaching, and Dealership Success
Matt Gray: Is Your Dealership’s Customer Experience Ready for 2025?
John Fairchild: The 90-Day Game Plan for for Dominating Fixed Ops in 2025 and Beyond
Where’s My Car? Revolutionizing Transparency in Fixed Ops with Colin McElhatton
Bethany Johnson: The Secret Science Behind Better Appraisals (and How to Get It Right!)
Turning Reconditioning into a Profit Powerhouse with Dennis McGinn & Josh DeYoung
How to Transform Your Dealership's Fixed Ops with Smart Technology
Bill Demaree: How to Build a Winning Fixed Ops Team
Jason Fayling: How Skaivision’s Visual AI Spots and Solves Inefficiencies Across the Dealership
Brian Kramer: Lessons from Carvana to Future-Proof Your Dealership
Tom Kline: Are Your Dealership’s Hidden Risks Costing You Millions?
Tyler Nathan: Avoid Costly Warranty Mistakes
Tim Jackson: Dude, Where’s My Flying Car?
Randy Kobat: The Blueprint for Faster Vehicle Reconditioning
David Farabaugh: The 3-Year Secret to Maximizing Service Advisor Success
Steve Greenfield: The Future of Automotive Retail
Euwart Anderson: How Vehlo’s Suite is Empowering Dealers to Win
Sandy Angello: Redefining Leadership in the Automotive Industry
Mike Maroone: The Next Big Shift in Automotive Retail
Derek Simonds: How NUMA is Revolutionizing Dealership Success Through AI
Anthony Blubello: The Secrets to Building a Thriving Online Parts Business Empire
Andrew Wright: What is the Future of Car Buying?
Don Andres: Why Service Departments Fail to Grow
Andy Baldassarre: What Makes BG Products the Best Choice for Dealers
How to Maximize Revenue in Your Service Departments
How to Protect Your Dealership from Margin Compression
David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success
Tully Williams: The Evolution of Customer Experience
Dale Smith: Why Are Multi-Point Inspections Such a Big Deal?
Allie Peters: Rising Through the Ranks (VP Cavender Auto Group)
Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue
Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations
Building a Purpose-Driven Fixed Ops Agency with Aaron Watters
Building a Best-in-Class Service Department with Ed Roberts and Damon Egan
David O’Brien: The Power of Effective Daily Team Meetings
Anne Lister’s Tips for Success in Fixed Operations
Rob Leary: Maximize Your Dealership’s Profit with Expert Warranty Analysis
Kerri Wise: Bridging the Trust Gap with Technology
How to Boost Service Department Performance with Mikey B
Achieving Excellence in Fixed Operations with Dawn Newsome
Maximizing Dealership Efficiency with Randy Koch
The Profit Potential of In-House Windshield Repair with Mark Haeck
Optimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert Manuel
Sara Hoagey: Don't Lose an Employee for $2 per Hour
How WrenchWay is Transforming Automotive Recruitment with Jay Goninen
Unlock the camera's full potential for car dealerships with Mark Queen
Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff
William Demaree: The Importance of Company Culture in Automotive Retai
The Power of BDC: Strategies for Automotive Success with Tammie Ventura
Unlocking the Secrets of Automotive Warranty Administration
Owen Moon: How to Turn Your Dealership into a Service Marketing Machine
Mark Haeck: Transforming Dealership Operations with GMS (Glass Management Software)
Building a Foundation For a Successful Career In The Automotive Industry
David Spisak: Why EVs and Why Now?
Future-Proofing Your Automotive Career at Northwood University with Dr. Matt Bennett
The Art of Automotive Marketing with Alyson Landis
Jennifer Sanford: Building Strong Dealer-Vendor Relationships
Revolutionizing Parts Management: Strategies for a Profitable 2023 and Beyond With Kaylee Felio & Ed Roberts
A Hero Among Us (Supporting Shawn Butler)
Don Hall: Strategic Changes Dealers Need for Long-Term Success
Alan Bass: How to Achieve Automotive Service Excellence
John Fairchild: Is Fixed Absorption Really That Important?
Laurie Halter: 5 Ways to Make 2024 Your Most Successful Year
Aaron Watters: Transforming User Experience in Auto eCommerce
David Farabaugh: Fixing The One Million-Dollar Retention Problem
Barb Edson: The Power of Transparency in Fixed Operations
Kaylee Felio: Unleashing the Potential of Purposeful Inventory Management
Mike Rich: The Art of Effortless Automotive Parts Shipping
Pat Reininger: Bridging the Customer Expectation Gap
Stephen Hill: Growing a Passionate Workforce Organically
Jim Sabino: Driving into the Future: The Mobile Service Revolution
John Schulz: Cracking the Code of Automotive Financing
Mike Boyd: Revolutionizing Recon - A Dive into Dealership Efficiency
Mark Mickens: Revolutionizing The Auto Industry
Jeremy Stephens: Unlocking Leadership Beyond Boundaries
Shon Kingrey: Revolutionizing Dealership Operations
Adam Arens: Why Is Customer Service More Important Than Ever In Fixed Ops
Brian Kramer: How to Triple Appraisal Opportunities with Accu-Trade
How To Maximize Technician Productivity and Capacity
Leonard Bellavia: The State of the Automotive Retail Industry
Robert Migliaccio: The Power Of Employee Empowerment In The Workplace (Carter Myers Automotive)
Damon Egan: How To Create Uncontested Market Space in Your Dealership
Mike Rich: Winning the Online Parts Game
Eric Foster: A Game-Changing Solution for Dealerships (DealerVantage)
Skyler Chadwick: Fixed Operations Is The Future Success Of The Dealership
Edna Pham: Breaking Barriers in the Automotive Industry
Chris Saraceno: The Theory of Five - Transforming the Retail Automotive Industry
Jim Roche: Disruptive Innovation - Changing How the Game is Played in Automotive Quality
Tim Hardin: Unlocking the Power of Data and Technology in The Automotive Industry
Revolutionizing Customer Service with Mobile Service and Fleet Solutions
Sarah Caballero: Breaking Barriers - Empowering Women in Automotive
David Reinicke: Are You Maximizing Your Automotive Warranty Claims?
Sarah Vantine: The Power of Putting People First
Kara Delaine: The Journey of a Woman in Automotive
Shon Kingrey: Why Employee Satisfaction Should Be Your Priority
Jamie Farley: The Power of Diversity and Inclusion in Automotive
Dennis McGinn: Driving Profitability Through Reconditioning
Owen Moon: How Dealerships Can Increase Market Share and Win More Business
Kirk Firmin: Taking Your Reconditioning Process Beyond Good Enough
John Clavadetscher: Reinventing Automotive Customer Engagement
Earl Sticks Brown and Kelly Culliver: Revolutionizing the Car Maintenance Experience
Dealer Scanning Panel: The Importance of Dealer Scanning in 2023
Jeffrey Bogaski: Next Generation Customer Centric Automotive Retail Solutions
Ken Lohr: Maximizing Retail Warranty Reimbursement and Profits in the Automotive Industry
Ryan Maher and Mike Murray: Revolutionizing Auto Recalls
Katie Mares: Navigating the World of Automotive Sales through the Female Lens
Anthony Giagnacovo and Jack Holcomb: Revolutionizing Phone Operations in the Automotive Industry
Brian Kramer, Ed Roberts and Stephan Woessner: The Acceleration of Change
Doug Eroh and Ed Roberts: Best Practices of Top Performing Car Dealers
John Malishenko: The Importance of Dealership Culture
Kaylee Felio: The Trend of Obsolescence
Brian Pasch: Digital Voice Assistants for Dealerships
Eliana Raggio: The Power of Allyship
Ed Roberts & Tony Owens : Top Signs of Exceptional Dealership Culture
Chris Chesney: The Role of the Pre-Repair Scan & ADAS Identification in Driving Customer Satisfaction
100th Episode of the FOR-CAST!
David Boyle: Why is Selling Tires So Hard?
Cuyler Owens: The Cost of Every Vehicle Sold
Anthony Giagnacovo: How To Leverage Service Phone Calls To Your Dealership
Steve Greenfield: The Future Of Automotive Retail
Jim Roche: The Future of Warranty Processing
David Spisak: The Future Of Automotive Retail
Chris Saraceno: People Are The Most Precious Commodity
Art Shaw: Providing The Best After-Sales Customer Experience
Marco Zwanenburg: Technicians Matter
Owen Moon: Google Analytics 4
Sarah Vantine: Dealership Employees Make The Customer Difference
Tully Williams: A Fixed Operations Play-By-Play
Scott Simons: Invest In Your People
Michael Weldon: The Rising Automotive Generation
Holden Scott: Control What You Can Control
Michael Barich: Fiercely Competitive, Life-Long Student
Leonard Bellavia: Are OEMs Taking Over For Franchise Dealers?
Mobile Service Panel
John Riffe: Fixed Ops Can Drive Bottom-Line Revenue Growth
Mike Rich: Crowdsourcing Dealership Parts Delivery
Dale Pollak and Dennis McGinn: Key Insights About The Used Car Market
Ali Reda: World Record Car Salesman
Shon Kingrey: Overseeing Fixed Ops For Step One Automotive Group
Julie Douglas: The Best Way To Accept Dealership Payments
Kaylee Felio: Create A More Inclusive Employee Culture
Larry Daugherty: Lessons Learned From A 47 Store Dealership Group
Ed Roberts: The Importance of Training Your Replacement
Mike Rich: Grow Profits By Selling Auto Parts Online
Jim Pernas: How Subaru of America is Creating Fixed Ops Growth
Fernando Arellano: Step One Automotive Group's Secret To Success
Don Lindsay: A Massive Opportunity For Fixed Ops Departments
Steve Greenfield: Creating New High-Margin Revenue Streams For Your Dealership
Brian Benstock: Provide Concierge-Level Dealership Service
Greg Penske: How To Create Highly Engaged Dealership Employees
Bob Tasca III: The Mental State Required To Win
Andrew Wright: Data Is The New Oil
Glenn Pasch: Small Tweaks In Process Enhance The Customer Experience
Sarah Vantine: Diversity In The Car Business
Joe St. John: Online Transparency Equals Profitability
Liza Borches: Creating Longevity For Your Dealership
Chuck Kramer: Growth Through People and Partnership
David Boyle: The Holy Grail Of Service Bays
Les Silver: The Benefits Of Thinking Big
Ted Welcomes Steven Apicella to the Podcast
Ted Welcomes Kevin Winter to the Podcast
Ted Welcomes John Fitzpatrick to the Podcast
Ted Welcomes Andrew Wright of Vinnart Dealerships
Ted Welcomes Joe St. John
John Traver of Traver Connect
In Search of the Perfect RO: Ted Welcomes Les Silver of Dynatron Software
Tom Doll, Adam Arens, and Liza Borches (Pt. 2)
Ted Welcomes Tom Doll, Adam Arens, and Liza Borches (Pt. 1)
Ted Welcomes Andy Baldassarre of BG Products
Ted Welcomes Glenn Lundy to the Podcast
Ted Welcomes Ed Roberts from Bozard Ford Lincoln
Ask The Expert! Ted Welcomes Randy Brenckman
NEW! Ted Welcomes Dave Anderson of Learn to Lead
Malcolm Bricklin - The Complete Interview with Ted Ings
Ted Welcomes Rob Leary
Ted Welcomes Randy Brenckman for Ask The Expert
Ted Welcomes Mike Maroone to the Podcast
Ted Welcomes Fred Fordin to Discuss Their Personal Fight Against Leukemia
Ted Welcomes Sarah Vantine to the Podcast
Ted Welcomes Cathy Palochko and Joey Zanca of GP Strategies
Ted Welcomes Anthony Monteiro of Draiver
Ted Welcomes David Boyle of Tire Profiles
Ted Welcomes David Spisak (Pt. 2)
Ted Welcomes David Spisak of Disruptive Growth Solutions (Pt. 1)
Ted Welcomes Fred Fordin of CDK Global
Ted Welcomes Brian Benstock and Dale Pollak
Ted Welcomes Brandon Nixon of Update Promise
Ted Welcomes Quantum5 and a Special Announcement
Ted Welcomes John Traver of Traver Connect
Ted Welcomes Kerri Wise of WOCAN
Ted welcomes Tom Rudnai of Temecula Valley Toyota
Ted Ings Welcomes Jeff Hahn of BG Products
Ted Ings Welcomes David O’Brien of Quantum5 to this weeks episode Ted Ings Welcomes David O’Brien of Quantum5 to this weeks episode
Ted Welcomes Chuck Kramer of Foundation Automotive Ted Welcomes Chuck Kramer of Foundation Automotive
Ted Welcomes Jim Roche of WarrCloud
Ted Welcomes Glenn Pasch
Ted Ings Welcomes Frank Lopes
Doug Eroh of Longo Toyota and Penske Motor Group is Ted’s Guest
Ted Welcomes Liza Borches to the Podcast
Ted Welcomes David Spisak of Disruptive Growth Solutions (Pt. 2)
Ted Welcomes David Spisak of Disruptive Growth Solutions (Pt. 1)
Ted Welcomes Dave Anderson from Learn to Lead (Pt. 1)
Ted Welcomes Dave Anderson of Learn to Lead (Pt. 2)
Ted Welcomes Sarah Vantine of Scott Clark Auto Group this week
Ted Welcomes Darin Greseth from BG Products
Ted Ings Welcomes Bob Tasca III (Pt. 1)
Ted Ings Welcomes Bob Tasca to the Podcast
Fixed Ops Roundtable Podcast with Randy Brenckman
Fixed Ops Roundtable with Les Silver
Brian Tracy (Pt. 3)
Brian Tracy (Pt. 2)
Brian Tracy (Pt. 1)
Diversity and Inclusion Panel (Pt. 2)
Diversity and Inclusion Panel (Part 1)
Fixed Ops Roundtable Episode 1 with Glenn Lundy