All Episodes
The Credit Union Leadership Podcast — 171 episodes
You Don’t Deliver the Experience
The Engagement Crisis - What Leaders Can Do About It
Transforming Our Belief About Sales
Winning Strategies - Service Is The Price Of Entry
From Rock Band to Boardroom - The Leadership Journey of Scott Anderle
Campfire Conversation - Scott Albrecht on Purpose, Leadership, and the Stories That Shape Us
Winning Strategies - A Practical Playbook for Growing Credit Union Membership
Succession Planning Beyond the Binder – Building Leaders Before You Need Them with Jerry Nelson
Winning Strategies - Leading Without Losing Yourself
Culture, Curiosity, and Unreasonable Hospitality – Turning Learning into Action with Amber Herman
Control the Controllables – Leading Former Peers and Growing with Confidence with Melanie Henson
Winning Strategies - Culture Greater Than Strategy
How Credit Unions Build Teams That Deliver Consistent, Competent Service
Winning Strategies - Getting Off The Coaching Roller Coaster
Proof of Purpose - Measuring Mission and Financial Wellbeing with Andy Bandyopadhyay
Winning Strategies - Ignite Your Why
Work-Life Integration: Lead with purpose, not pressure
Cutting Through the Fog - Purpose, Burnout, and Leadership Presence with Dr. Matt Paden
Rebrand to Mission with Nate Anderson
Winning Strategies - Building a Sales & Service Culture
Driving Credit Union Success with Innovation and Focus with Jed Meyer
6½ Habits of Highly Defective Bosses and the Fixes with Joel Hilchey
Demystifying Mentorship – Choosing and Maximizing the Right Mentor
Flexible Leadership with CEO Mike Valentine of Baxter Credit Union (BCU)
Delegation: Did We Match Mike
11 Rules to Lead with Heart – Lessons from Jarrell Flanders
Learning from a Luminaries Leader – Systems thinking and resilience in action
Managing Former Peers – Building trust in your new role
Transforming Sales – Building relationships that drive results
Complacency is the Enemy of Competency
Future-Proofing Credit Unions with Target Leadership
Succession Planning – Equipping the Next Generation
What Followers Want - Leading with Hope
Confessions of a Branch Manager: Leading By Example
Want a Winning Team? Stop Calling Them Goals, Call Them...
Bolster Culture by Serving Your Internal Member
Service Excellence Deep Dive with Certified Trainer: Extra Effort and Consistency
Soup for the Soul - Credit Union Stories to Warm The Soul
Trainer Certification Deep Dive in Service Excellence: Follow Through & Competence
Only 23% of Employees Trust Their Leadership - How You Can Build Trust With Others
Concern For Complaints
The 3 D's of Decision Making
Unlocking Your Potential: The Impact of GiANT Leadership Voices
Achieve Strategic Planning Goals through Strategic Thinking
Engage Your Team By Leading with Purpose
How To Overcome Gallup's Top Workplace Challenges for 2025
Why Your Leaders Need Coaching For Performance Now
Accountability Isn't Always a Slap On The Hand
How Do I Delegate To a Team Member Who Is Complacent With Their Work?
Where Is My Team on the GROW Model If Everyone Is Not In The Same Place?
I Have a Problem With Another Employee, Fix it Boss.
International Credit Union Day
No One Is Proactive & Work Is Piling Up: How Do I Get My Team to Take Responsibility?
How To Get The Most Value From Your ServiStar Training
Creating a Succession Plan That Continues Your Legacy with Adam Contos
Tru Treasury - Gaining Large Deposits While Others Are In A Cash Crunch
Using Trust to GROW Your Team
Erika Smith: Galvanize Performance Management with Culture Kits
Sarah Thompson: The Refinement Process
James Robert Lay: Banking on Change
How to prepare for change: The future of banking with Brett King
Jim Collison: Using CliftonStrengths to Build a High Performing Team
How to Avoid Feeling Like You Are Working At The DUMP
Dr. Elliott Jardin Office Hours
Ken Coleman: Finding Work That You Are Wired For
Dr. Elliot Jardin: How to use your Brain to Train
Service Excellence: What Can We Learn from The Food Service Industry?
Emily Leite: How Women Have Shaped Credit Union History
Patrick Kelley: Reduce Friction when Using Zoom in Learning and Development
How to Win with Digital Assets: A Case for Crypto in Credit Unions
Referral Sales: Use Systems To Improve Member's Lives
Becoming a Sales Champion: What Will Happen to Your Credit Union if You Ceased Selling
Service Excellence: Hacks to Combat Fatigue
Coaching For Performance: Why Great Leaders Exploit Potential
Be a Leader That Leaders Want To Follow
Referral Sales: How To Be a Salesperson That People Like
Vertex: How To Be a Great Leader
Becoming A Sales Champion: Why Selling Sucks
Service Excellence: Why Freaky Fast Is Not Enough
Jump On In, the Water is Warm on The BandWagon
Why Mission Gives You Purpose
Mergers of Equals with Mike Bell
How To Get Your Dream Job: Don’t Sleep On These Recruiting Tips
A Warm Welcome to our COO, Chris Bryan
Managing Emotions and Maintaining Professional Relationships
Celebrating ServiStar with George A. Hofheimer
Enrich your credit union’s culture today.
Anniversary Podcast with Tansley Stearns
Google Analytics 4 Your Credit Union
Earn your Credit Union PHD with Taylor Murray and Eric Gubka
Engagement in America
Financial Health Tools
New Employee Development Offerings from ServiStar
Delegation w/ Mike Neill
Hey Mike, Can you Coach Up?
Where There is a Will There is a Mike
Semantics of Leading Change
Leadership Development in Alaska w/ Mark Burgess CEO, CU1 Credit Union
Celebrating ServiStar’s Golden Anniversary w/Bryanna Mehling of BrightPeak Consulting
Talking Shop with Taylor Featuring Meggan Schwirtz, Chief Experience Officer at St.Cloud Financial Credit Union
Women in Leadership w/ Lauren Culp
What’s in a Name? W/ Doug Clinton of Koin CU
A new CEO’s journey with President/CEO at Financial Plus Credit Union - Michigan, Brad Bergmooser
The Impact of Emerging Leaders
Producing a Live Training
Making More Money with Your Money
American Credit Union Mortgage Association
CU Broadcast w/ Mike Lawson (part 2)
Introducing Megan James
Financial Wellness Training
Ghost Writing
Discomfort is a function of growth.
What you are willing to accept will become your standard.
Crypto in Credit Unions
Brand Marketing w/Jill Sammons
Credit Union Journalism w/ Mike Lawson
Employee Accountability
Employee Motivation/Time Management
Leadership Training
Attributes and Skills Common Among High Performing Credit Union Managers
Coaching for Performance
Effective Delegation
50. Member Interview Training
49. Centralized Lending
48. Credit Unions for Ukraine
47. Managing Conflict
46. Seperating the Personal from the Professional
45. Making Changes before Developing Trust
44. Leading with Purpose
43. Failure to Set Clear Expectations
42. Understanding What Got You Here Won’t Get Your There
41. From Peer to Manager
40. Improve Member Experience
39. Cross Selling in Contact Centers
38. Sales, Service, and Leadership Training
37. Strategic Thinking w/ George Hofheimer
36. Change Management
35. Service Excellence
34. Talent Aquisition
33. Innovative Thinking
32.Innovative Credit Unions
31. Innovative Leadership
30. Selling in the Drive Thru
29. Gratitude
28. Developing Mortgage Departments
27. Member Journey Mapping w/ Tansley Sterns
26. Closing Local Branches
25. Pre-Employment Behavioral Profile
24. Emotional Intellegence
23.Life, Money, You
22. Strengths Based Leadership
21. Business Development Training
20. From Managing to Coaching
19. Team Building
18.The Brainy Business of Behavioral Economics
17. CU Rock Star Award Winner
16.Vertex Live Nationwide
15. Virtual Training
14. Emerging Leaders
13. Leadership Skills
12. New Hire Orientation
11: Managing in the Messy Middle
10: The Connection Between Member Experience and Employee Engagement
8: Michael Neill and Associates Services
7: Living Out the Credit Union's Primary Purpose
6: Outstanding Internal Service (feat. TBA Credit Union)
5: Hiring the Right People
4: Coaching for Maximum Performance
3: Leadership
2: Employee Engagement
1: Organizational Culture