All Episodes
The CX Live! — 100 episodes
The CXLive! Episode 100: Celebrating 100 Episodes of Briefing, Belonging & Brilliant Conversations with Co-Host Crystal Waldoch
The CXLive! Episode 99: Russ Fowler: Leadership, Legacy and Lessons Learned
The CXLive! Episode 98: The Insight Flywheel: Making EBC Conversations Count in The Age of AI with Dmitry Risukhin
The CXLive! Episode 97: Applying Evolutionary Biology to Design More Connected Customer Engagements with Dan Riskin
The CXLive! Episode 96: Influences That Create Thoughtful Leaders with Amos Wampler
The CXLive! Episode 95: Kinetic Environments: Turning Motion into Emotion with Matteo Mosca
The CXLive! Episode 94: Defining Your Global Location and Investment Strategy with Imogen Broomhead
The CX Live! Episode 93: The Resilience Roadmap: Driving the Boat, Not Focusing on the River with Spencer Waldron
The CX Live! Episode 92: Manifestation: The Art of Defining Our Purpose and Our Future with Liat Scheffer Ben Yakov
The CX Live! Episode 91: Transforming Sales Teams from Passive Participants to Champions of Your Program with Michael Herren
The CX Live! Episode 90: The Lazy Genius Approach to Business Intelligence with Emre Ozbek
The CX Live! Episode 89: Strategies for Designing Effective Demonstrations That Create Memorable Experiences with Bryan Hobbs
The CX Live! Episode 88: The EBC-as-a-Service: How Design and Innovation Turn Challenges into Opportunities with John Morley
The CX Live! Episode 87: How Data-Driven Reporting Enables Program Expansion with Mary Stratton
The CX Live! Episode 86: Think Different: New Approaches to Spark Change in Your Briefing Design with Bram Jonker
The CX Live! Episode 85: How Bad Math Allows for Creativity, Collaboration and Retaining Your Culture with Traylor Woodall
The CX Live! Episode 84: Staying Connected & Inspired in a Noisy World with Pete Riddell
The CX Live! Episode 83: How Transformative Facilitation Elevates Briefing Programs with Jack Griffin & Ellen Barnes-Pfiffner
The CX Live! Episode 82: Well-Rounded Experiences: What Centers Can Learn from Museums, Theme Parks and Other Destinations with Chad Hutson & Tim Kail
The CX Live! Episode 81: Connections Evolved: The Why Behind ABPM Becoming the Global Association of Customer Engagement Professionals with Elizabeth Simpson
The CX Live! Episode 80: How to Make Connections and Build a Strong Network with Sharon Gewirtzman
The CX Live! Episode 79: From Rattlesnakes to Results: Crafting Change in EBCs with People, Processes and Projects with Keeley Lundquist
The CX Live! Episode 78: Mindset of Influence: Think Your Way into a New Way of Acting, Act Your Way into a New Way of Thinking with Naomi Price
The CX Live! Episode 77: The Role of Branded Merchandise in the Customer Journey with Crissy Manwaring
The CX Live! Episode 76: Maximizing Synergies Across Customer Programs with Kelly DeRoche and Jocelyn Domabyl
The CX Live! Episode 75: Putting Your Program on the Path to Excellence with Ellen Barnes Pfiffner
The CX Live! Episode 74: Addressing Our Stress - From Depletion to Renewal with Shlomi Haster
The CX Live! Episode 73: The Benefits of Connected Balance for Briefing Professionals with Kathy Sebuck
The CX Live! Episode 72: Beyond "Wow Factor", What is an "Immersive" Experience? with Mark Coxon & Joe Whitesides of AVI-SPL
The CX Live! Episode 71: New Approaches to Ideate, Build and Measure Interactive Spaces with Brittany Bell of Deep Local and James Chester of Gumband
The CX Live! Episode 70: How to Prioritize Your Team and Community to Build a Better Program with Jackie Haywood
The CX Live! Episode 69: Managing and Growing Your Global Multi-Site Program with Ricken Patel
The CX Live! Episode 68: 2023 Year in Review with Jaxlyn Werner
The CXLive! Episode 67: A Journey from Briefing Program Manager to Global Event Consultant with Rebecca Bucher
The CX Live! Episode 66: Strategies to Build/Grow Your Briefing Team and Program Offerings with Procore
The CX Live! Episode 65: Elevating Customer Conversations Through Dynamic Delivery with Corey Hansen
The CX Live! Episode 64: Designing Customer Experiences to Expand Your Program's Impact with Steve Deitz and Susie Tobin
The CX Live! Episode 63: Demonstrating Your Program's Impact with Storytelling Through Data with Renee Niebylski
The CX Live! Episode 62: Every Conversation Counts - Building Extraordinary Relationships with Riaz Meghji
The CX Live! Episode 61: Icons of Impact - Barb Anderson
The CX Live! Episode 60: Mission-Driven Storytelling - Developing a Content & Messaging Strategy That Tells an Unforgettable Story with Nathan Pisik
The CX Live! Episode 59: Best Practices that Impact the Customer Experience with Adam Alfia
The CX Live! Episode 58: Icons of Impact - Ann Benett
The CX Live! Episode 57: Measure, Analyze and Report EBC Program Effectiveness to Impact Executive Support with John Heiman
The CX Live! Episode 56: A First Look at the ABPM's Updated Characteristics of World Class Briefing Programs
The CX Live! Episode 55 - Customer Experiences That Inspire Action with Emily Kester and Marshall Thompson
The CX Live! Episode 54 - Reimagining Collaborative Briefing Experiences with Sid van Wijk
The CX Live! Episode 53 - Opportunities for Applying Technical Expertise to Managing Customer Experiences with Jennifer Anthony
The CX Live! Episode 52 - Trends in AV Technology to Elevate Visitor Engagement with George Astacio Jr.
The CX Live! BONUS Episode – Celebration w/ Darby Mason-Werner
The CX Live! Episode 50 - How to Successfully Grow and Manage A Regional Innovation Center Program w/ Laurent Picot
The CX Live! Episode 49 - The Power of Creatively Promoting Your Program Internally w/ John Panek
The CX Live! Episode 48 - Strategies for Building Global Centers to Evolve the Experience w/ Simon Grice
The CX Live! Episode 47 - How to Use Data to Identify Opportunities and Deepen Customer Intimacy w/ Jan Mark Holzer
The CX Live! Episode 46 - Building Trust with Sales to Develop Customer-Focused, Outcome-Based Agendas w/ Nathan Pisik
The CX Live! Episode 45 - How World Class Programs Achieve Analytics Excellence w/ Dave Rogers
The CX Live! Episode 44 - How Multi-Center Programs Achieve World Class – Part II w/ Ellen Barnes Pfiffner
The CX Live! Episode 43 - How Multi-Center Programs Achieve World Class – Part I w/ Ellen Barnes Pfiffner
The CX Live! Episode 42 - How World Class Programs Achieve Operational Excellence w/ Marcy Nelsen
The CX Live! Episode 41 - How World Class Programs Achieve Management Excellence w/ Jesse Hanz
The CX Live! Episode 19 Revisited - Delivering World Class Virtual Customer Experiences w/ Candie Hurley
The CX Live! Episode 39 – Characteristics of World Class Briefing Programs - An Origin Story w/ Candie Hurley
The CX Live! Episode 38 – The Evolution of Briefing Programs - A Retrospective and Look Forward w/ Roxanne McCreery
The CX Live! Episode 37 - Our Thought Leader Podcast Review 2021
The CX Live! Episode 36 - How Broadcast Studios are Supporting the Evolution of Briefing Programs w/ David Brull
The CX Live! Episode 35 - Strategies to Evolve Customer Engagement w/ Dana Drissel and Howard P. Stern
The CX Live! Episode 34: Building Powerful Discussion Leader Bureaus w/ Jill Swartz
The CX Live! Episode 33: Creating Meaningful Moments to Remember w/ Patrick Muse
The CX Live! Episode 32: Enhancing the Customer Experience with Technology w/ Bryan Hobbs
The CX Live! Episode 31: Re-Imagining Meaningful Interactives w/ Trent Oliver
The CX Live! Episode 30: Staffing Strategies for Success w/ Pam Evans
The CX Live! Episode 29 - Designing Centers in the New Normal w/ Tim Larson
The CX Live! Episode 28 - Training Discussions Leaders for Virtual Briefings and Beyond w/ Karen Bintz
The CX Live! Episode 27 - Strategically Repositioning Your Briefing Program w/ Joe Perry
The CX Live! Episode 26: The Power of Briefing Scheduling Tools w/ David Walford
The CX Live! Episode 25: Learnings and Strategies for Future Briefings w/ Ellen Barnes Pfiffner
The CX Live! Episode 24: Positioning Briefing Programs for Success w/ Stacey Milligan
The CX Live! Episode 23: The Technical Journey to Virtual and Hybrid Briefings w/ Tom Sullivan
The CX Live! Episode 22: Future Strategies for Program Management w/ Stacy Cummings
The CX Live! Episode 21: Building Global Consistency w/ Jillian Neasom
The CX Live! Episode 20: Small Briefing Programs (Managing On-Site, Virtual & Hybrid Models) w/ Christina Scolieri and Craig Valent
The CX Live! Episode 19: Delivering World Class Virtual Customer Experiences w/ Candie Hurley
The CX Live! Episode 18: Choreograph Unique w/ Pete Riddell
The CX Live! Episode 17: The Impact of Briefing Programs in 2020 w/ Elizabeth Simpson
The CX Live! Episode 16: Partnering with Key Stakeholders w/ Paola Angeleri
The CX Live! Episode 15: Humanistic Design w/ Roseanne Bell
The CX Live! Episode 14: The Critical Skill of Listening w/ Kelly Reeves
The CX Live! Episode 13: Building World Class Programs w/ Karen Olivero
The CX Live! Episode 12: New Program Business Plans w/ Ann Benett
The CX Live! Episode 11: Benchmarking w/ Candie Hurley
The CX Live! Episode 10: Digital Experience Management w/ Marshall Thompson
The CX Live! Episode 9: Executive Amusement Parks w/ John Kolesar
The CX Live! Episode 8: Advisory Boards & Advocacy Strategies w/ Ellen Barnes Pfiffner
The CX Live! Episode 7: Deepening Customer Relationships Through Connected Experiences w/ Dave Rogers
The CX Live! Episode 6: Neuroscience w/ Dale Tesmond
The CX Live! Episode 5: Facilitation Strategies w/ Candie Hurley
The CX Live! Episode 4: Virtual Briefings w/ Ellen Barnes Pfiffner, Alyssa Taylor, and Kevin Powers
The CX Live! Episode 3: Customer Experience w/ Leon Papkoff
The CX Live! Episode 2: Center Builds & Renovations w/ Russ Fowler
The CX Live! Episode 1: Executive Buy-in w/ Pamela Evans