All Episodes

Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106

Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105

The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104

Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103

The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 102

Beyond the Job Description: Career Growth in Digital CS with Stephanie Blair | Episode 101 | Episode 101

Retention Is Existential: Gainsight’s New CEO Chuck Ganapathi on RaaS, AI Agents & the 80/20 Trap | Episode 100

Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099

Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098

Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097

The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096

Start Where You Are: Small Steps to Success with Justin Neal | Episode 95

Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094

Back to Basics: The Art of the Renewal Flow | Episode 093

Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092

Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091

Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090

Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089

Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088

From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087

Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086

End Of Year Recap as Told by Google’s NotebookLM | Episode 085

Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084

Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083

Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082

Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081

Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080

Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079

Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078

Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077

Enhancing CX with Targeted Campaigns...and LinkedIn Ads! with Kat Breeggemann of Automox | Episode 076

Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075

Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074

Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073

Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072

Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071

Four Ways to Measure Your Digital Customer Success Program | Episode 070

Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069

Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068

Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067

Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066

The Four Pillars of Digital Customer Success | Episode 065

AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064

Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063

Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062

Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061

Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059

Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058

AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057

SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056

The Generative AI Primer for CSMs | Episode 055

AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054

"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

State of the Industry and Promise of AI with Jeff Heckler | Episode 052

Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051

Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050

Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049

The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048

Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047

Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046

Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045

Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044

The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043

Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042

Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041

AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040

Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039

Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038

Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37

Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36

Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035

Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034

Elevating CS Within Your Organization with Anita Toth | Episode 033

Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032

How Digital Fuels the Post-Sale Journey at Demandbase with Alyssa Opella | Episode 031

Building Community in Digital Customer Success with Marie Lunney | Episode 030

Putting Humanity Back Into Digital Customer Success with Jon Johnson of UserTesting | Episode 029

Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028

Scaling Customer Success the Totango Way with Chris Dishman | Episode 027

Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026

Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025

Driving Hybrid Customer Success Through Orchestrated Onboarding with Donna Weber | Episode 024

One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023

Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022

Digital Customer Success, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success | Episode 021

How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020

Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019

Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018

Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017

Building a CS Ops Function Around Clean Data and Automations with Michael Bojanski of Learn to Win | Episode 016

Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015

Digital Customer Success from a CS Operations Perspective with Matthew Lind | Episode 014

Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013

Nick Mehta and Kellie Capote of Gainsight on Digital Customer Success, the State of CS & Diversity in Tech | Episode 012

Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011

Joel Passen of Sturdy.ai on Delivering Value with Clean Data and Being All-in on AI Before It Was Cool | Episode 010

SPECIAL EPISODE - BS & CS Crew: Kristi Faltorusso, Jon Johnson, Josh Schachter & Mickey Powell | Episode 009

Operating Digitally in an On-Prem Environment with Stacie Chaney of | Episode 008

Creating Culture Around Effective Customer Success w/ Ralphie English of Deepgram & Radical CS | Episode 007

Jan Young of JanYoungCX and The Success League | Episode 006

Jeff Breunsbach from Gain Grow Retain and Higher Logic | Episode 005

Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004

The Admin's Perspective with Bhavani Prasad | Episode 003

Digital CS Best Practices with Chad Horenfeldt | Episode 002

Generative AI in Customer Success with Mickey Powell of UpdateAI | Episode 001

Welcome to the Digital Customer Success Podcast!