All Episodes

Spotlight: The Airport Lounge Experience | Ep 74

The State of Summer Travel | Ep 73

What Makes an Airport Great? | Ep 72

Spotlight: Passenger View | Ep 71

The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12

Mobility as a Service (MaaS) | Ep 70

Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11

Airline Lounges & Reward Programs| Ep 69

2025 Outlook | Insurance Intelligence Podcast | Ep 10

Holiday Travel Review + Look Ahead | Ep 68

2025 Industry Predictions | Ep 67

Biggest Stories of 2024 | Insurance Intelligence Podcast | Ep 9

Holiday Travel Trends | Ep 66

Auto Claims: The Latest Trends | Insurance Intelligence Podcast | Ep 8

Car Rental Study Results | Ep 65

Latest Study Results | Ep 64

All About Agents | Insurance Intelligence Podcast | Ep 7

Improving Policy Pricing Accuracy | Insurance Intelligence Podcast | Ep 6

Fall 2024 Travel Predictions | Ep 63

Key Takeaways from the 2024 Insurance Advisory Board Meeting | Insurance Intelligence Podcast | Ep 5

Hotel Guest Satisfaction Index Study Results | Ep 62

The Critical Driver of Auto Insurance Customer Satisfaction | Insurance Intelligence Podcast | Ep 4

What Sets Great Airports Apart? | Ep 61

Rising Prices and How to Mitigate the Impact | Insurance Intelligence Podcast | Ep 3

What are Airlines Prioritizing in 2024? | Ep 60

Weather Challenges and How to Navigate them | Insurance Intelligence Podcast | Ep 2

Summer Travel Trends and More | Ep 59

Industry Forecast: Who Will Win and Lose in 2024? | Insurance Intelligence Podcast | Ep 1

The Margaritaville Journey - Beyond Paradise | Ep 58

Travel and Hospitality Industry Preliminary Study Findings | EP 57

Travel and Hospitality Industry Predictions for 2024 | Travel & Hospitality Podcast | Ep 58

2023 Travel Year-in-Review | Ep 55

The Results Are In: The 2023 Cross-Industry Customer Service Experience Study

The Results Are In: The 2023 Cross-Industry Customer Service Experience Study

State of Customer Service: The ROI of Customer Experience

2023 Holiday Travel Outlook Preview | Travel & Hospitality Podcast | EP 54

'23 Travel App and Website Studies Results with Amit Aggarwal | Travel & Hospitality Podcast | EP 53

State of Customer Service: Exploring the Future of Customer Service

State of Customer Service: The Opportunity for Excellence

What Makes A Great Travel Website or App? | Travel & Hospitality Podcast | EP 44

State of Customer Service: The Customer Service Revolution

State of Customer Service: Navigating the Customer Experience Battlefield

What Makes A Great Airport? | Travel & Hospitality Podcast | EP 43

State of Customer Service: How to Cultivate a Customer-Driven Foundation

State of Customer Service: Creating Stand-Out Customer Experiences

We Uncover the 2023 Hotel Study Results | Travel & Hospitality Podcast | EP 52

Building Careers in Customer Service

Mind the Advice Gap

State of Customer Service: Future Customer Service Trends that Can't be Ignored

Hotels Aren’t Lowering Rates, Surprise EV Rentals and Gen AI | Travel & Hospitality Podcast | EP 51

The Recipe for a Successful Customer Experience Transformation

Unleash the Power of Incentives

Humans in the Loop Feat. Elizabeth Wolverton of Synovus

Humans in the Loop Feat. Elizabeth Wolverton of Synovus

Outlook for Summer Travel and Airline Study Results | Travel & Hospitality Podcast | EP 50

Sorry, I Didn’t Catch That: The Importance of Active Listening

Traveling with Electric Vehicles Feat. Brent Gruber | Travel & Hospitality Podcast | EP 49

Retail Customers Expectations are Changing: What You Need to Know to Keep Up

The Resurgence of Travel Credit Cards Feat. John Cabell | Travel & Hospitality Podcast | EP 48

How Will A Potential Recession Affect The Travel Industry? | Travel & Hospitality Podcast | EP 47

The Business Case for Personalization

Why the Band-aid Approach Won’t Solve Workplace Anxiety

The Rise of Robots in Retail

2023 Travel Predictions | Travel & Hospitality Podcast | EP 46

Jamie Mageau of the U.S. Travel Association | Travel & Hospitality Podcast | EP 45

Innovating the Customer Experience Podcast -- Social Impact and Brand Perception -- EP1

Introducing The Innovating the Customer Experience Podcast -- E0

Mario Rodriguez of Indianapolis International Airport | Travel & Hospitality Podcast | EP 45

Current State of the Travel Industry | J.D. Power Travel & Hospitality Podcast | EP 44

Andrea Melotti of Hard Rock International | J.D. Power Travel & Hospitality Podcast | EP 43

Andrew Watterson of Southwest Airlines | J.D. Power Travel & Hospitality Podcast | EP 42

The State of the Rental Car Market with Tyson Jominy of J.D. Power | EP 41 - May 2022

Winning the Battle for Talent Podcast -- EP 10 -- Ghosting

Alison Taylor of American Airlines | Travel & Hospitality Podcast | EP 40 - April 2022

J.D. Power Tech Support Podcast -- EP 6 – People

J.D. Power Tech Support Podcast -- EP 5 – Strategy

J.D. Power Tech Support Podcast -- EP 4 – Technology

J.D. Power Tech Support Podcast -- EP 3 – Process

Winning the Battle for Talent Podcast -- EP 9 -- Empathy

J.D. Power Tech Support Podcast -- Meet the Speaker –- Mike Noeth

J.D. Power Tech Support Podcast -- Meet the Speaker –- Greg Dickerson

J.D. Power Tech Support Podcast -- EP 2 -- Industry Trends

Winning the Battle for Talent Podcast -- EP 8 -- 4 Imperatives for the Frontline Supervisor: Pt. 4

Winning the Battle for Talent Podcast -- EP 7 -- 4 Imperatives for the Frontline Supervisor: Pt. 3

Winning the Battle for Talent Podcast -- EP 6 -- 4 Imperatives for the Frontline Supervisor: Pt. 2

Winning the Battle for Talent Podcast -- EP 5 -- 4 Imperatives for the Frontline Supervisor: Pt. 1

J.D. Power Travel & Hospitality Podcast -- Exclusive Insight -- Passenger View

Winning the Battle for Talent Podcast -- EP 4 -- The Supervisor: Part 2

Special Feature: Technology Support

Winning the Battle for Talent Podcast -- EP 3 -- The Supervisor: Part 1

Winning the Battle for Talent Podcast -- EP 2 -- Quit Rate

Winning the Battle for Talent Podcast -- EP 1 -- The Level Setting Episode

J.D. Power Travel & Hospitality Podcast – Episode 37, November 2021

J.D. Power Travel & Hospitality Podcast – Episode 38, December 2021

What Does Digital Retailing Mean to Dealers, Lenders and Shoppers?

J.D. Power Travel & Hospitality Podcast – Episode 36, October 2021

Valuation Services Podcast EP 5: Used Battery Electric Vehicle Market: Is it Charged Up?

J.D. Power Travel & Hospitality Podcast – Episode 35, August 2021

J.D. Power Travel & Hospitality Podcast – Episode 34, July 2021

J.D. Power Travel & Hospitality Podcast – Episode 33, June 2021

J.D. Power Travel & Hospitality Podcast – Episode 32, May 2021

J.D. Power Travel & Hospitality Podcast – Episode 31, April 2021

Golden Age of Used Vehicles Podcast: Why The Transformation of J.D. Power Valuation Services Matters

J.D. Power Travel & Hospitality Podcast – Episode 30, February 2021

J.D. Power Travel & Hospitality Podcast – Episode 29, January 2021

J.D. Power Work-At-Home Podcast - Episode 8

J.D. Power Work-At-Home Podcast - Episode 7

J.D. Power Travel & Hospitality Podcast – Episode 28, November 2020

J.D. Power Work-At-Home Podcast - Episode 6

J.D. Power Work-At-Home Podcast - Episode 5

J.D. Power Work-At-Home Podcast - Episode 4

J.D. Power Travel & Hospitality Podcast – Episode 26, September 2020

J.D. Power Travel & Hospitality Podcast – Episode 27, October 2020

J.D. Power Work-At-Home Podcast - Episode 3

J.D. Power Work-At-Home Podcast - Episode 2, September 2020

J.D. Power Work-At-Home Podcast - Episode 1, August 2020

J.D. Power Travel & Hospitality Podcast – Episode 25, August 2020

J.D. Power Travel & Hospitality Podcast – Episode 24, July 2020

J.D. Power Travel & Hospitality Podcast – Episode 23, June 2020

J.D. Power Travel & Hospitality Podcast – Episode 22, May 2020

Is COVID-19 putting automated vehicles in the rear-view window?

J.D. Power Travel & Hospitality Podcast – Episode 21, April 2020

J.D. Power Travel & Hospitality Podcast – Episode 20, March 2020

J.D. Power Travel & Hospitality Podcast – Episode 19, February 2020

J.D. Power Travel & Hospitality Podcast – Episode 18, January 2020

J.D. Power Travel & Hospitality Podcast – Episode 17, December 2019

J.D. Power Utility Podcast, Episode 6 - November 2019

J.D. Power Travel & Hospitality Podcast – Episode 16, November 2019

J.D. Power Travel & Hospitality Podcast – Episode 15, October 2019

J.D. Power Travel & Hospitality Podcast – Episode 14, September 2019

J.D. Power Utility Podcast, Episode 5 - September 2019

J.D. Power Travel & Hospitality Podcast – Episode 12, July 2019

J.D. Power Travel & Hospitality Podcast – Episode 13, August 2019

J.D. Power Utility Podcast, Episode 4 - July 2019

J.D. Power Travel & Hospitality Podcast – Episode 11, June 2019

J.D. Power Travel & Hospitality Podcast – Episode 10, May 2019

J.D. Power Utility Podcast – Episode 3, May 2019

J.D. Power Travel & Hospitality Podcast – Episode 9, April 2019

J.D. Power Travel & Hospitality Podcast – Episode 8, March 2019

J.D. Power Travel & Hospitality Podcast – Episode 7, February 2019

J.D. Power Utility Podcast – Episode 2, February 2019

J.D. Power Travel & Hospitality Podcast – Episode 6, January 2019

J.D. Power Travel & Hospitality Podcast – Episode 5, December 2018

How Wealth Management Can Integrate Human, Technological Touch Points to Maximize CX

Ben Bartosch Discusses Impact of Natural Disasters on Vehicle Pricing for Dealers and Consumers

J.D. Power Travel & Hospitality Podcast – Episode 4, November 2018

Focus on SUVs, CUVs and Trucks Is Creating Strong Demand for Passenger Cars in Used Vehicle Market

Craig Martin Discusses How Digital Transformation is Key to the Future of Wealth Management

Jonathan Banks Describes How VIN Enhanced Vehicle Description Data Delivers Precision and Insight

J.D. Power Utility Podcast – Episode 1, October 2018

J.D. Power Travel & Hospitality Podcast - Episode 3, October 2018

Interview with J.D. Power Valuation Services' David Paris

J.D. Power Travel & Hospitality Podcast - Episode 2, September 2018

J.D. Power Travel & Hospitality Podcast - Episode 1, August 2018

The All-New JDPower.com

Insights About The 2018 Commercial Member Health Plan Study

J.D. Power’s Andrew Heath Describes the State of CX in the Water Utility Industry