All Episodes
SimpleBiz360™ Podcast — 436 episodes
Have you ever checked your voicemail message to see if it’s professional and clean? OMOQ #173
Are you careful to make claims instead of assertions? OMOQ #172
Do you put emphasis on punctuality in business? OMOQ #171
Would your customers describe your business as being polite? OMOQ #170
Are you baking consistency into your business model? OMOQ #169
Are you consistently winning the middle in business? OMOQ #168
Why do customers detest business streakers? OMOQ #167
Why do so many customers avoid answering critical business questions? OMOQ #166
How can we monetize business irritations? OMOQ #165
Imagine explaining your price once, but never apologizing for quality? OMOQ #164
What if blame-shifting was replaced by ownership? OMOQ #163
Are you assuming customer trust, or are you earning it? OMOQ #162
Do you explain the benefits to your customers? OMOQ #161
Do your customers know the reasons why? OMOQ #160
How often is your correspondence brief, clear and succinct? OMOQ #159
Are you a goal post mover? OMOQ #158
Do you make things happen, watch what happen, or wondered what happened? OMOQ #157
Are you in the habit of identifying problems along with solutions? OMOQ #156
How much value does your company place on providing customers with voluntary updates? OMOQ #155
Is it finally time to stop telling customers what they want to hear? OMOQ #154
Is authenticity part of your customer facing business model? OMOQ #153
Are your customer facing personnel made up of doers, talkers, feelers, or thinkers? OMOQ #152
When was the last time you read a book about improving business skills? OMOQ #151
How often do you talk to your customers? OMOQ #150
Is role playing a significant part of your customer service training? OMOQ #149
Are you managing customer experiences for your products and services? OMOQ #148
Do you identify and manage customer touch points? OMOQ #147
Does your company aim at exceeding customer expectations? OMOQ #146
Do you make changes to your company before, or after hearing customer complains? OMOQ #145
What are 1% multipliers, and how do they work? OMOQ #144
How can they use of courtesy communication improve the health of your business? OMOQ #143
Do you confirm verbal conversations with written confirmations? OMOQ #142
Do you ever pursue quiet time to reflect on business? OMOQ #141
Are you an effective room reader? OMOQ #140
Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139
Are you saving customers time, or are you wasting their time? OMOQ #138
Is your company majoring in the minors? OMOQ #137
What are business black holes, and why do customers hate them? OMOQ #136
Are you protecting your hard-earned profitability? OMOQ #135
Are you consistently following up and following through? OMOQ #134
How do you get the best return on continuous improvement investments? OMOQ #133
Are you humble enough to pursue continuous improvement? OMOQ #132
Are you making decisions based on your perception, or the customer perception? OMOQ #131
Are you substituting raw materials without getting customer approval? OMOQ #130
Do you carry the tools of your trade on a daily basis? OMOQ #129
What’s in it for you? OMOQ - Invitation
Do you read emails that come with attachments? OMOQ #128
Does your ordering process cater to DIY buyers? OMOQ #127
Are your product catalogs informative or investigative? OMOQ #126
Are you seeing what the customer is seeing? OMOQ #125
When was the last time you gave a customer something extra, without them asking for it? OMOQ #124
Did you ever explore the power of writing handwritten notes? OMOQ #123
Do you thank customers for their business? OMOQ #122
Do your customers receive answers to why they are experiencing transactional hiccups? OMOQ #121
Do you respond to customer inquiries when they need it, or when it is convenient for you? OMOQ #120
Would you describe your customer service mindset as casual, or buttoned up? OMOQ #119
Do you write business correspondence in complete sentences? OMOQ #118
Do you invest time in learning about your employees? OMOQ #117
How well do your inter company silos communicate with each other? OMOQ #116
Is your company managing first impressions? OMOQ #115
Is your critical business thinking shallow or deep? OMOQ #114
How deep do you dive when managing business details? OMOQ #113
Are you humble enough to accept the necessity for change? OMOQ #112
Is customer retention a mindset your company discusses in the boardroom? OMOQ #111
Are you making customers feel like they are intruding on your day? OMOQ #110
Should we stop calling ourselves experts? OMOQ #109
Is your business phone number getting you in trouble? OMOQ #108
Are you creating, and writing down your career goals? OMOQ #107
Are you able to prove your skill sets to a potential employer? OMOQ #106
Are you actively engaged in developing new business skill sets? OMOQ #105
What can you gain by reading one business book per month? OMOQ #104
Is your business passion coming off as anger by mistake? OMOQ #103
Is your genuine enthusiasm recognizable to customers? OMOQ #102
Are your business offerings brief, clear, and understandable? OMOQ #101
Are you saving hard copies of your business accomplishments? OMOQ #100
Are you a social space invader? OMOQ #99
When do customers say enough is enough? OMOQ #98
Is your company equipping subcontractors with clear expectations and standards? OMOQ #97
Why are your customers not coming back for more? OMOQ #96
How do you overcome the crafty combination of internal spinners who are manipulators? OMOQ #95
How long will customers tolerate excuses designed to explain away vendor results? OMOQ #94
Is your company capturing all of the line item details in the costing process? OMOQ #93
Is your company pricing itself out of the market? OMOQ #92
Does your company unnecessarily charge customers for mistakes you make? OMOQ #91
Is your company proactive or reactive? OMOQ #90
Are you leading by example? OMOQ #89
Is your entire company grabbing the oars and rowing in the customer advocate boat? OMOQ #88
Will your service and product quality defend your price? OMOQ #87
Is your company avoiding the catastrophic dangers of scheming and scamming customers? OMOQ #86
Do you choose to avoid managing tough business situations by finding the easy way out? OMOQ #85
Does your company set up contingency plans to manage various business curveballs? OMOQ #84
Are customers receiving heartfelt apologies when they are warranted? OMOQ #83
Is your company trying to manage things that are not being measured OMOQ #82
Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81
How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80
Do your customers know the benefits of using your products and services? OMOQ #79
How does your company define the customer experience? OMOQ #78
Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77
What tools does your company use to help customers sell silently? OMOQ #76
How can companies create more AHA moments for customers? OMOQ #75
Does your company ever examine how customer perceptions can become customer realities? OMOQ #74
Is your company processing and returning all customer voice mails? OMOQ #73
Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72
Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71
Do you still provide quality service even after you got paid for the job? OMOQ #70
Is it time for your organization to purge some stinkin thinkin? OMOQ #69
How do brevity and simplicity fit into your service deliverables? OMOQ #68
Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67
Does your company reprimand failure, or reward it? OMOQ #66
What would your day be like if you managed tasks by touching things only onetime? OMOQ #65
Does your company deliberately initiate customer greetings? OMOQ #64
Are you actively noticing any potential business improvements from everyday life? OMOQ #63
What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62
Is your company merely taking orders, or creating experiences? #61
Does your company have a mindset to routinely update customers? #60
What value does your company place on providing customers user-friendly information? OMOQ #59
Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58
Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57
How many times do you catch yourself finishing customer sentences? OMOQ #56
Has over-talking become a habit in your business conversations? OMOQ #55
Is your important business correspondence beginning to resemble casual text messages? OMOQ #54
Do you abuse the implementation of verbal auto-correction? OMOQ #53
What is the anticipated cost of creating unhappy customers? OMOQ #52
How are you demonstrating authenticity during customer interactions? OMOQ #51
Is your company guilty of telling customers what they want to hear? OMOQ #50
Are you able to defend what you tell, and sell customers? OMOQ #49
Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48
Is your CSR team proactive-centric? OMOQ #47
Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46
Do you want to improve your customer experience deliverables? OMOQ #45
Do you deliberately put customer needs ahead of company needs? OMOQ #44
Do you treat your vendors with the respect they deserve? OMOQ #43
Are you making customers play a game of circular service? OMOQ #42
Do your managers use travel as an excuse for not responding to emails? OMOQ #41
Who’s in charge? OMOQ #40
Are we choosing not to shovel snow off of customer driveways? OMOQ #39
Would you ever deliberately serve wilted mint in a mojito? OMOQ #38
What if the use of DIRECT MAIL could increase your revenue? OMOQ #37
When was the last time you gave customers something extra? OMOQ #36
Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35
When was the last time your company trained employees on phone etiquette? OMOQ #34
How much volunteer service does your company provide to customers? OMOQ #33
Are customers truly happy with your level of customer service? OMOQ #32
Is margin erosion chipping away at the profitability of your company? OMOQ #31
Imagine what your business would look like if you became a Doctor of Details? OMOQ #30
How are you using situational observations to improve your business? OMOQ #29
How many invoices is your company not sending? OMOQ #28
What if an appetite for continuous improvement could change your profitability? OMOQ #27
Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26
How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25
What Does It Cost Your Business When You Betray Customers? OMOQ #24
Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23
Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
Is Your Customer Service Managed by Personality, or Process? OMOQ #21
How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20
Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19
Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18
Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17
Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16
Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15
How Can You Simplify the Customer Buying Process? OMOQ-14
Imagine the Benefits of Seeing Your Company in Slow Motion? OMOQ-13
How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12
Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11
Are Your Deliverables Matching What You Promoted? OMOQ-10
Does Your Business Communicate Expectations to Customers? OMOQ-9
How Often Do You Ask Sales and Service Personnel for Improvement Ideas? OMOQ-8
How Often Do You Learn from Customers? OMOQ-7
Are You a Business Streaker or Results Finisher? OMOQ-6
What If Customer Stewardship Replaced Customer Service? OMOQ-5
One Minute One Question (Q4): Did You Ever Consider the Differences Between Listening and Hearing?
One Minute One Question (Q3): Have You Ever Challenged Yourself to Do More Thinking?
One Minute One Question (Q2): Did Your Ever Consider Swimming Upstream?
One Minute One Question (Q1): Is Your Business Company-Centric or Customer-Centric?
One Minute One Question Starts October 22nd
Episode #260: THE SUMMARY OF 35 YEARS
Episode #259: THINKING WE DID WHAT WE NEVER DID
Episode #258: INITIATING THE CUSTOMER EXPERIENCE
Episode #257: Kelly Johnson – Giving Back Through Inspiration
Episode #256: MAXIMIZING THE LIFE-WORK BLEND
Episode #255: CREATING EASIER BUYING DECISIONS
Episode #254: BE IN THE PRESENT!
Episode #253: CUSTOMERS WANT COMMON SENSE VENDORS
Episode #252: Tiffany Luck – Embracing Entrepreneurship & Adventure
Episode #251: JUST “CANDO” IT!
Episode #250: AVOID MULTITASKING DISRESPECT
Episode #249: AVOIDING UNNECESSARY BUSINESS GRAVES
Episode #248: BOUNCEBACKABILITY
Episode #247: GRANTING SECOND CHANCES
Episode #246: STURDY OR SLIPPERY?
Episode #245: THE CURRENCY OF CUSTOMER EXPERIENCES
Episode #244: P234 BUSINESS MAPPING
Epiosode #243: FIRST IMPRESSION FITNESS
Episode #242: DEFEATING DISBELIEF
Episode #241: CAN LESS BECOME MORE?
Episode #240: EXPERIENCE ECONOMY SERIES PART 6 - MEASURING
Episode #239: EXPERIENCE ECONOMY SERIES PART 5 - MULTIPLYING
Episode #238: EXPERIENCE ECONOMY SERIES PART 4 - MAPPING
Episode #237: EXPERIENCE ECONOMY SERIES PART 3 - MODELING
Episode #236: EXPERIENCE ECONOMY SERIES PART 2 - EMBRACING
Episode #235: EXPERIENCE ECONOMY SERIES PART 1 - ACKNOWLEDGING
Episode #234:THE UPTICK IN BUSINESS GHOSTING
Episode #233: OVERCOMING WORKPLACE SPINIPULATORS
SimpleBiz360 Podcast - Episode #232: SHARING OUR LEARNED BUSINESS LESSONS
Episode #231: IS YOUR COMPANY OTP OR ITP?
Episode #230: THE DANGER OF STRING-ALONG SERVICE
Episode #229: UNDERSTANDING CUSTOMER MICRO-JOURNEYS
Episode #228:THE SNEAKY TRUTH ABOUT NO COMPLAINTS
Episode #227: SCOUTING FOR DELIVERABLES
Episode #226: SIMPLIFYING BUYING DECISIONS
Episode #225: Hal Moran – The Beauty of Bird Portraits
Episode #224: BUILDING TRUST THROUGH ISSUE RESOLUTION
Episode #223: Mike Bitter – Redoing Life and Business
Episode #222: AVOID MAKING EMPTY PROMISES
Episode #221: CELEBRATING OUR CUSTOMERS
Episode #220: WHAT IF TRUTH COULD LEAD THE WAY?
Episode #219: IS WIGGLE ROOM GOOD FOR BUSINESS?
Episode #218: THE CHRISTMAS GIFT THAT KEEPS ON GIVING
Episode #217: ELIMINATING UNNECESSARY CUSTOMER CONFUSION
Episode #216: AVOIDING THE DANGERS OF HAPHAZARD INVOICING
Episode #215: SCALING OUR CORE COMPETENCIES
Episode #214: HOW TO PROTECT AGAINST TELEPHONE MISTAKES
Episode #213: DO WE NEED A TRIP TO THE TELEPHONE GYM?
Episode #212: USING THE NEW “NO” TO OUR ADVANTAGE
Episode #211: DO WE DEPLOY SERVICE PROCESSORS OR SERVANTS?
Episode #210: ARE SHORTCUTS REALLY WORTH IT?
Episode #209: CHASING WHAT CUSTOMERS ARE NOT TELLING US
Episode #208: 35 WHEELBARROWS OF BUSINESS TAKEAWAYS
Episode #207: DESIGNING & IMPLEMENTING PROCESS-CENTRICITY
Episode #206: FLIPPING THE FORMULA FOR BETTER RESULTS
Episode #205: JUST ANSWER THE DANG QUESTION!
Episode #204: THE SILVER LINING IN OVERSIMPLIFYING BUSINESS
Episode #203: AVOID BECOMING A BUSINESS STREAKER
Episode #202: GET RID OF CIRCULAR SERVICE ASAP!
Episode #201: DOES EMAIL-INBOX MANAGEMENT REALLY MATTER?
Episode #200: Wesley Cantrell – Sales as a Profession
Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS
Episode #198: RECOGNIZING THE “CUSTOMER” IN EVERYONE
Episode #197: EXPRESSING MEANINGFUL BUSINESS COMPLIMENTS
Episode #196: THE TRUE DEPTHS OF CUSTOMER INTUITION
Episode #195: Amanda Blackwood - The Survivor Helping Others
Episode #194: LITTLE BIZ BEHAVIORS PROJECT TRUE INTENT
Episode #193: HOW TO UNCOVER 1% IMPROVEMENT OPPORTUNITIES
Episode #192: WHY ARE WE SERVING WILTED MINT IN MOJITOS?
Episode #191: QUICK. SLOW. SLOW.
Episode #190: HOW TO DISCOVER THE BEST CUSTOMER FEEDBACK
Episode #189: WARRANTY CLAIMS ARE OPPORTUNITIES IN DISGUISE
Episode #188: Gordon Manzione – Another Shrimp on the Barbie
Episode #187: EMBRACING THE MATHMATICS OF EXCEPTIONAL SERVICE
Episode #186: DEMONSTRATING CUSTOMER-CENTRICITY WITH SHIPMENT PACKAGING
Episode #185: BALANCING CATALOG CREATIVITY WITH RECIPIENT SATISFACTION
Episode #184: “WAY TO GO” SENDS A POWERFUL MESSAGE
Episode #183: ELIMINATING CORPORATE CULTURE HYPOCRISY
Episode #182: NOTHING BUT NET!
Episode #181: RESPECTFULLY PASSING PROJECTS OFF TO ASSOCIATES
Episode #180: BECOME A TOP-RANKED VENDOR BY DELIVERING RADAR LOVE!
Episode #179: PLEASE MORE CUSTOMERS BY SAYING GOODBYE TO BLAME-SHIFTING!
Episode #178: WHICH SANDBOX DO WE SELL FROM?
Episode #177: ARE WE GOOD BUSINESS THINKERS?
Episode #176: TRADE SHOW OBSERVATIONS OFTEN CONTAIN VALUABLE TAKEAWAYS!
Episode #175: ARE WE STRIVERS OR ARRIVERS?
Episode #174: POLISHING OUR DIAMOND IN THE ROUGH!
Episode #173: NO MORE KITCHEN TABLE CAMPING!
Episode #172: CHANGE AND FAILURE ARE PART OF SUCCESS – with Ryan DeMent
Episode #171: AVOIDING UNDESIRABLE BEHAVIOR DURING VIDEO MEETINGS!
Episode #170: JOURNEY TO THE CENTER OF THE EXPERIENCE ECONOMY
Episode #169: COURTESY. PURPOSE. ACTION.
Episode #168: The “DO NOT” Short List Clients Will Appreciate!
Episode #167: IGNITE SELLING REVISITED – with Steve Gielda
Episode #166: DELIVERABLES PACKAGED WITH A DASH OF TLC!
Episode #165: FIND PEACE, REST & JOY IN THE TRUE CHRISTMAS GIFT!
Episode #164: DO YOU CHOOSE LTW OR WTL?
Episode #163: Wendy Harris – Making Conversations Count
Episode #162: THE ALWAYS FACTOR
Episode #161: BATTLE TESTED BUSINESS BUDDIES
Episode #160: HAVING THE MINDSET OF A SERVICE VOLUNTEER!
Episode #159: WONDER, WATCH, WAIT OR WORK IT!
Episode #158: Wesley Cantrell - A Leader of Consequence
Episode #157: HOW DOG OWNERSHIP CAN HELP OUR BUSINESSES
Episode #156: HOW TO MONETIZE CUSTOMER BEWILDERMENT
Episode #155: BOOST PROFITABILITY & SATISFACTION WITH A SHARED LANGUAGE
Episode #154: THE PROFITABLE ROI OF 3P BIZ INSURANCE
Episode #153: THE ART OF BECOMING A TRANSACTIONAL SPONGE
Episode #152: THE MOUNTAINTOP VIEW WORTHY OF THE CLIMB!
Episode #151: TURNING STRATEGY INTO REALITY WITH BUSINESS ARCHITECTURE
Episode #150: BRIDGING THE GAP BETWEEN SKEPTICISM & BELIEVABILITY
Episode #149: STOCKTON UNIVERSITY CELEBRATES 50 YEARS w/ Jessica Chamberlain
Episode #148: HOW DO OUR CUSTOMERS DESCRIBE US?
Episode #147: 3 BIZ TIPS IN 5 MINUTES
Episode #146: CLIENT-PARTNER SUCCESS – with Jessica Carroll
Episode #145: LEAN SYSTEMS THINKING – with Hal Moran
Episode #144: THREE SERVICE MINDSETS THAT DELIVER GROWTH!
Episode #143: WHAT SERVICE INTENTIONS ARE WE TELEGRAPHING TO CUSTOMERS?
Episode #142: HOW CAN WE BECOME GOOD ROOM READERS?
Episode #141: 3 BIZ TIPS IN 3 MINUTES
Episode #140: ARE WE CARING FOR CUSTOMERS OR JUST PROCESSING THEIR BUSINESS?
Episode #139: MAKING THE CORRECT MEMORABLE MOMENTS FOR CUSTOMERS
Episode #138: CAPITALIZING ON BUSINESS DO OVERS
Episode #137: USING RELEVANCE TO BUILD STRONG BUSINESS RELATIONSHIPS
Episode #136: REPLICATING AND DUPLICATING SUCCESS
Episode #135: LISTENING IS WAY MORE THAN JUST HEARING
Episode #134: REPLANTING BUSINESS ROOTS IN COMMON SENSE PRINCIPLES
Episode #133: OUR CAREERS AS CREATIVE EXPERIENCES
Episode #132: HOW TO RETAIN MORE PROFITABILITY
Episode #131: WHICH SANDBOX SHOULD WE PLAY IN?
Episode #130: WHAT DOES ADVOCATING FOR A CUSTOMER LOOK LIKE?
Episode #129: WHAT IS THE BEST QUESTION TO ASK A CUSTOMER?
Episode #128: HOW DO WE ACCEPT A THANK YOU?
Episode #127: EFFECTIVE EMAIL MANAGEMENT
Episode #126: SEEING THINGS THROUGH
Episode #125: ACHIEVING PEAK PERFORMANCE with Thoughtfully Fit®
Episode #124: COSTLY IMPRESSIONS THAT AFFECT BUYERS
Episode #123: ATTRIBUTES THAT MATTER
Episode #122: BAD BUYING DECISION
Episode #121: HITTING "SEND" BY MISTAKE
Episode #120: PROVIDING QUALITY ANSWERS
Episode #119: NO NAME CUSTOMERS
Episode #118: POOLSIDE WITH ADAM ADAMS
Episode #117: FIRST IMPRESSION FITNESS
Episode #116: TO STIR WITH LOVE
Episode #115: PROSTATE CANCER MEETS MR. LAUGH-A-LOT – with Matt Bright
Episode #114: UNPLUG THE VACUUM!
Episode #113: THE ENTREPRENEURIAL PASTOR with Cory Ball
Episode #112: FEAR NOT...
Episode #111: PEOPLE WITH DISABILITIES & THE WORKPLACE FRONTIER
Episode #110: WORDS MATTER
Episode #109: DIRECT BEATS DEFLECT
Episode #108: HI-VIZ VOICES
Episode #107: GIVE & GO
Episode #106: PREPARING CUSTOMERS
Episode #105: COOLING THE BOIL
Episode #104: VALUABLE VOYAGE
Episode #103: TACKLING TASKS
Episode #102: FORMATTING FANS
Episode #101: HAWK EYES
Episode #100: THE NEW FRONTIER
Episode #99: DESIGN & PRODUCTION SOLUTIONS with Hidi Fankhauser
Episode #98: PATH CHANGER
Episode #97: SWITCHING LANES with Heather Creech
Episode #96: HIGH VOLTAGE SUMMER BREEZE
Episode #95: REAL ESTATE PODCASTING with Jackie Mahaney
Episode #94: CURVE BALLS
Episode #93: SMALL BIZ BARBECUE with Mark Mittendorf
Episode #92: CAN DO vs. CAN’T DO
Episode #91: THE ED PHILIPS INTERVIEW (Ed Philips Fine Art)
Episode #90: BIG WINDSHIELDS
Episode #89: THE PAUL BAUM INTERVIEW (PlanITROI.com)
Episode #88: UNIQUENESS
Episode #87: PROJECTING YOUR TALENTS - An interview with Rick Diana
Episode #86: PREPARING FOR THE CORPORATE TALENT HUNT - An interview with Rick Diana
Episode #85: ROLE-PLAYING & REHEARSING
Episode #84: THE DR. MICHAEL LEA INTERVIEW
Episode #83: THE VOLUNTEER EXCHANGE
Episode #82: THE AMIE HOFF INTERVIEW (FitKit.com)
Episode #81: REDISTRIBUTING WEIGHT-BEARING LOADS
Episode #80: THE JENNY MINER INTERVIEW
Episode #79: SLOW MOTION VISIBILITY
Episode #78: THE MATT POLLARD INTERVIEW (Leadsun Solar Power Lighting)
Episode #77: THE FROM SCRATCH BAKEHOUSE INTERVIEW (Cara Peroutka & Julie Shaw)
Episode #76: THE KRISTEN FARRAH INTERVIEW (Dudes Love Brunch)
Episode #75: SMALL SCREEN SMACKDOWN!
Episode #74: THE ELEPHANT DOCTOR!
Episode #73: FRONT DOOR-BACK DOOR.
Episode #72: EFFORTS & RESULTS
Episode #71: SIX-POINT PUNCH.
Episode #70: THINK.
Episode #69: TRUTH.
Episode #68: DUPE SOUP • Permanently Off Menu!
Episode #67: AVOID SWEEPING DIRT UNDER THE RUG!
Episode #66: TRANSFERABLE SKILLS
Episode #65: The INCLUSION Challenge!
Episode #64: FAST-FIVE NEW YEAR REZZIES!
Episode #63: THE DAVID GAULE INTERVIEW
Episode #62: HOW TO MAKE CUSTOMERS FEEL WELCOME
Episode #61: MY TESTIMONY • DRUNKENNESS, DRUGS & DISCOVERY
Episode #60: THE DAVID & DAWN GIOMBETTI INTERVIEW
Episode #59: THE JAMIE YORK INTERVIEW
GIVING TUESDAY
Episode #58: CRYPTIC COMMUNICATION!
Episode #57: THE JIMMY CLARE INTERVIEW
Episode #56: SMALL BUSINESS MONTHLY MAGAZINE INTERVIEWS SIMPLEBIZ360
Episode #55: THE ALEX DIETRICH INTERVIEW
Episode #54: HOW TO BE A BUSINESS PREPPER!
Episode #53: HOW TO INCREASE CUSTOMER SERVICE EFFECTIVENESS!
Episode #52: HOW TO UNDERSTAND CUSTOMERS!
Episode #51: HOW TO GROW YOUR BUSINESS!
Episode #50: HOW TO SAY THANK YOU!
Episode #49: WHY?
Episode #48: SUN. DIRT. WATER.
Episode #47: THE HIGH COST OF PUSH-PULL
Episode #46: STAND IN THE GAP FOR THE VOICELESS
Episode #45: HEY!
Episode #44: CARRYING SYSTEMS
Episode #43: “SHRIMP ON THE BARBIE” WITH GORDON MANZIONE
Episode #42: INGREDIENTS
Episode #41: TAKEAWAY TONIC
Episode #40: THE KELLY JOHNSON INTERVIEW
Episode #39: QIQO
Episode #38: STREAKING
Episode #37: RECIPROCATING
Episode #36: DELIVERING BAD NEWS
Episode #35: THE ADAM MASON INTERVIEW
Episode #34: ENTREPRENEUR UPTICK
Episode #33: REMOTE WORKING
Episode #32: INTERVIEW TIPS
Episode #31: RESUME TIPS
Episode #30: REENTRY. REMOTE. REBUILD.
Episode #29: DESKTOP DISRUPTION
Episode #28: ATMOSPHERICS
Episode #27: MARATHONS & BUSINESS TAKEAWAYS
Episode #26: THE UNEXPECTED CONDITIONS GROOMING UNPRECEDENTED LEADERS
Episode #25: CARNEGIEISMS
Episode #24: ACCELERATING YOUR SALES PIPELINE IN THE MIDST OF UNCERTAINTY
Episode #23: THE DONNA ABATE POTTER INTERVIEW
Episode #22: COURTESY COMMUNICATION
Episode #21: AVOID SWIICFU
Episode #20: WINNING THE MIDDLE
Episode #19: LOST IT ALL…almost
Episode #18: JUST MARRIED
Episode #17: THE MAGNIFICENT SEVEN
Episode #16: HERE-LIES…?
Episode #15: ESTABLISH, DISPERSE & EXCEED
Episode #14: RED CARPET ROYALTY
Episode #13: MY FAVORITE ST. LOUIS CARDINAL
Episode #12: TRIANGULAR
Episode #11: THE GARRETT ATKINS INTERVIEW
Episode #10: TIMELESS BUSINESS TOOL #202
Episode #9: TIMELESS BUSINESS TOOL #164
Episode #8: SILENT BUSINESS KILLERS
Episode #7: JERSEY SPEAKOLOGY AND THE TEN LITTLE FIXITS
Episode #6: TIMELESS BUSINESS TOOL #138
Episode #5: TIMELESS BUSINESS TOOL #95
Episode #4: TIMELESS BUSINESS TOOL #63
Episode #3: TIMELESS BUSINESS TOOL #29
Episode #2: TIMELESS BUSINESS TOOL #1
Episode #1: SERIES KICKOFF