All Episodes

Does your company measure and manage consistency? OMOQ #196

Does your company manage issues with band aids or deep-dive fixes? OMOQ #195

Does your company deliberately aim at exceeding customer expectations? OMOQ #194

Do you search for the reasons why customers stopped doing business with your company? OMOQ #193

Does your company pay for repairing self-inflicted mistakes on customer jobs? OMOQ #192

Are standard operating procedures part of your company? OMOQ #191

Does your business correspondence contain courtesy, purpose, and action? OMOQ #190

How do you show genuine interest in the lives of your customers? OMOQ #189

What continuous improvement ideas are you absorbing through everyday life experiences? OMOQ #188

Is politeness part of your business equation? OMOQ #187

Is your company being intentional during the first 30 seconds of customer engagement? OMOQ #186

Are you creating customer expectations based on actual deliverable history? OMOQ #185

Does your company ever attempt to replace complication with simplification? OMOQ #184

Are you a problem solver, or problem sweeper? OMOQ #183

Are your customers receiving your full attention, or partial attention? OMOQ #182

Do you look customers in the eye when you’re speaking to them? OMOQ #181

Does your internal terminology match your external customer terminology? OMOQ #180

How many customer touchpoints are woven into you average transaction? OMOQ #179

What are the hidden business costs of being a perpetual procrastinator? OMOQ #178

Are you in the habit of touching things once? OMOQ #177

Are you taking on more than you can handle? OMOQ #176

Do you address your customers by using their name? OMOQ #175

What pain points do customers experience with your business? OMOQ #174

Have you ever checked your voicemail message to see if it’s professional and clean? OMOQ #173

Are you careful to make claims instead of assertions? OMOQ #172

Do you put emphasis on punctuality in business? OMOQ #171

Would your customers describe your business as being polite? OMOQ #170

Are you baking consistency into your business model? OMOQ #169

Are you consistently winning the middle in business? OMOQ #168

Why do customers detest business streakers? OMOQ #167

Why do so many customers avoid answering critical business questions? OMOQ #166

How can we monetize business irritations? OMOQ #165

Imagine explaining your price once, but never apologizing for quality? OMOQ #164

What if blame-shifting was replaced by ownership? OMOQ #163

Are you assuming customer trust, or are you earning it? OMOQ #162

Do you explain the benefits to your customers? OMOQ #161

Do your customers know the reasons why? OMOQ #160

How often is your correspondence brief, clear and succinct? OMOQ #159

Are you a goal post mover? OMOQ #158

Do you make things happen, watch what happen, or wondered what happened? OMOQ #157

Are you in the habit of identifying problems along with solutions? OMOQ #156

How much value does your company place on providing customers with voluntary updates? OMOQ #155

Is it finally time to stop telling customers what they want to hear? OMOQ #154

Is authenticity part of your customer facing business model? OMOQ #153

Are your customer facing personnel made up of doers, talkers, feelers, or thinkers? OMOQ #152

When was the last time you read a book about improving business skills? OMOQ #151

How often do you talk to your customers? OMOQ #150

Is role playing a significant part of your customer service training? OMOQ #149

Are you managing customer experiences for your products and services? OMOQ #148

Do you identify and manage customer touch points? OMOQ #147

Does your company aim at exceeding customer expectations? OMOQ #146

Do you make changes to your company before, or after hearing customer complains? OMOQ #145

What are 1% multipliers, and how do they work? OMOQ #144

How can they use of courtesy communication improve the health of your business? OMOQ #143

Do you confirm verbal conversations with written confirmations? OMOQ #142

Do you ever pursue quiet time to reflect on business? OMOQ #141

Are you an effective room reader? OMOQ #140

Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139

Are you saving customers time, or are you wasting their time? OMOQ #138

Is your company majoring in the minors? OMOQ #137

What are business black holes, and why do customers hate them? OMOQ #136

Are you protecting your hard-earned profitability? OMOQ #135

Are you consistently following up and following through? OMOQ #134

How do you get the best return on continuous improvement investments? OMOQ #133

Are you humble enough to pursue continuous improvement? OMOQ #132

Are you making decisions based on your perception, or the customer perception? OMOQ #131

Are you substituting raw materials without getting customer approval? OMOQ #130

Do you carry the tools of your trade on a daily basis? OMOQ #129

What’s in it for you? OMOQ - Invitation

Do you read emails that come with attachments? OMOQ #128

Does your ordering process cater to DIY buyers? OMOQ #127

Are your product catalogs informative or investigative? OMOQ #126

Are you seeing what the customer is seeing? OMOQ #125

When was the last time you gave a customer something extra, without them asking for it? OMOQ #124

Did you ever explore the power of writing handwritten notes? OMOQ #123

Do you thank customers for their business? OMOQ #122

Do your customers receive answers to why they are experiencing transactional hiccups? OMOQ #121

Do you respond to customer inquiries when they need it, or when it is convenient for you? OMOQ #120

Would you describe your customer service mindset as casual, or buttoned up? OMOQ #119

Do you write business correspondence in complete sentences? OMOQ #118

Do you invest time in learning about your employees? OMOQ #117

How well do your inter company silos communicate with each other? OMOQ #116

Is your company managing first impressions? OMOQ #115

Is your critical business thinking shallow or deep? OMOQ #114

How deep do you dive when managing business details? OMOQ #113

Are you humble enough to accept the necessity for change? OMOQ #112

Is customer retention a mindset your company discusses in the boardroom? OMOQ #111

Are you making customers feel like they are intruding on your day? OMOQ #110

Should we stop calling ourselves experts? OMOQ #109

Is your business phone number getting you in trouble? OMOQ #108

Are you creating, and writing down your career goals? OMOQ #107

Are you able to prove your skill sets to a potential employer? OMOQ #106

Are you actively engaged in developing new business skill sets? OMOQ #105

What can you gain by reading one business book per month? OMOQ #104

Is your business passion coming off as anger by mistake? OMOQ #103

Is your genuine enthusiasm recognizable to customers? OMOQ #102

Are your business offerings brief, clear, and understandable? OMOQ #101

Are you saving hard copies of your business accomplishments? OMOQ #100

Are you a social space invader? OMOQ #99

When do customers say enough is enough? OMOQ #98

Is your company equipping subcontractors with clear expectations and standards? OMOQ #97

Why are your customers not coming back for more? OMOQ #96

How do you overcome the crafty combination of internal spinners who are manipulators? OMOQ #95

How long will customers tolerate excuses designed to explain away vendor results? OMOQ #94

Is your company capturing all of the line item details in the costing process? OMOQ #93

Is your company pricing itself out of the market? OMOQ #92

Does your company unnecessarily charge customers for mistakes you make? OMOQ #91

Is your company proactive or reactive? OMOQ #90

Are you leading by example? OMOQ #89

Is your entire company grabbing the oars and rowing in the customer advocate boat? OMOQ #88

Will your service and product quality defend your price? OMOQ #87

Is your company avoiding the catastrophic dangers of scheming and scamming customers? OMOQ #86

Do you choose to avoid managing tough business situations by finding the easy way out? OMOQ #85

Does your company set up contingency plans to manage various business curveballs? OMOQ #84

Are customers receiving heartfelt apologies when they are warranted? OMOQ #83

Is your company trying to manage things that are not being measured OMOQ #82

Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81

How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80

Do your customers know the benefits of using your products and services? OMOQ #79

How does your company define the customer experience? OMOQ #78

Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77

What tools does your company use to help customers sell silently? OMOQ #76

How can companies create more AHA moments for customers? OMOQ #75

Does your company ever examine how customer perceptions can become customer realities? OMOQ #74

Is your company processing and returning all customer voice mails? OMOQ #73

Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72

Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71

Do you still provide quality service even after you got paid for the job? OMOQ #70

Is it time for your organization to purge some stinkin thinkin? OMOQ #69

How do brevity and simplicity fit into your service deliverables? OMOQ #68

Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67

Does your company reprimand failure, or reward it? OMOQ #66

What would your day be like if you managed tasks by touching things only onetime? OMOQ #65

Does your company deliberately initiate customer greetings? OMOQ #64

Are you actively noticing any potential business improvements from everyday life? OMOQ #63

What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62

Is your company merely taking orders, or creating experiences? #61

Does your company have a mindset to routinely update customers? #60

What value does your company place on providing customers user-friendly information? OMOQ #59

Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58

Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57

How many times do you catch yourself finishing customer sentences? OMOQ #56

Has over-talking become a habit in your business conversations? OMOQ #55

Is your important business correspondence beginning to resemble casual text messages? OMOQ #54

Do you abuse the implementation of verbal auto-correction? OMOQ #53

What is the anticipated cost of creating unhappy customers? OMOQ #52

How are you demonstrating authenticity during customer interactions? OMOQ #51

Is your company guilty of telling customers what they want to hear? OMOQ #50

Are you able to defend what you tell, and sell customers? OMOQ #49

Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48

Is your CSR team proactive-centric? OMOQ #47

Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46

Do you want to improve your customer experience deliverables? OMOQ #45

Do you deliberately put customer needs ahead of company needs? OMOQ #44

Do you treat your vendors with the respect they deserve? OMOQ #43

Are you making customers play a game of circular service? OMOQ #42

Do your managers use travel as an excuse for not responding to emails? OMOQ #41

Who’s in charge? OMOQ #40

Are we choosing not to shovel snow off of customer driveways? OMOQ #39

Would you ever deliberately serve wilted mint in a mojito? OMOQ #38

What if the use of DIRECT MAIL could increase your revenue? OMOQ #37

When was the last time you gave customers something extra? OMOQ #36

Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35

When was the last time your company trained employees on phone etiquette? OMOQ #34

How much volunteer service does your company provide to customers? OMOQ #33

Are customers truly happy with your level of customer service? OMOQ #32

Is margin erosion chipping away at the profitability of your company? OMOQ #31

Imagine what your business would look like if you became a Doctor of Details? OMOQ #30

How are you using situational observations to improve your business? OMOQ #29

How many invoices is your company not sending? OMOQ #28

What if an appetite for continuous improvement could change your profitability? OMOQ #27

Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26

How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25

What Does It Cost Your Business When You Betray Customers? OMOQ #24

Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23

Would Customers Describe Your Company as Careful, or Careless? OMOQ #22

Is Your Customer Service Managed by Personality, or Process? OMOQ #21

How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20

Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19

Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18

Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17

Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16

Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15

How Can You Simplify the Customer Buying Process? OMOQ-14

Imagine the Benefits of Seeing Your Company in Slow Motion? OMOQ-13

How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12

Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11

Are Your Deliverables Matching What You Promoted? OMOQ-10

Does Your Business Communicate Expectations to Customers? OMOQ-9

How Often Do You Ask Sales and Service Personnel for Improvement Ideas? OMOQ-8

How Often Do You Learn from Customers? OMOQ-7

Are You a Business Streaker or Results Finisher? OMOQ-6

What If Customer Stewardship Replaced Customer Service? OMOQ-5

One Minute One Question (Q4): Did You Ever Consider the Differences Between Listening and Hearing?

One Minute One Question (Q3): Have You Ever Challenged Yourself to Do More Thinking?

One Minute One Question (Q2): Did Your Ever Consider Swimming Upstream?

One Minute One Question (Q1): Is Your Business Company-Centric or Customer-Centric?

One Minute One Question Starts October 22nd

Episode #260: THE SUMMARY OF 35 YEARS

Episode #259: THINKING WE DID WHAT WE NEVER DID

Episode #258: INITIATING THE CUSTOMER EXPERIENCE

Episode #257: Kelly Johnson – Giving Back Through Inspiration

Episode #256: MAXIMIZING THE LIFE-WORK BLEND

Episode #255: CREATING EASIER BUYING DECISIONS

Episode #254: BE IN THE PRESENT!

Episode #253: CUSTOMERS WANT COMMON SENSE VENDORS

Episode #252: Tiffany Luck – Embracing Entrepreneurship & Adventure

Episode #251: JUST “CANDO” IT!

Episode #250: AVOID MULTITASKING DISRESPECT

Episode #249: AVOIDING UNNECESSARY BUSINESS GRAVES

Episode #248: BOUNCEBACKABILITY

Episode #247: GRANTING SECOND CHANCES

Episode #246: STURDY OR SLIPPERY?

Episode #245: THE CURRENCY OF CUSTOMER EXPERIENCES

Episode #244: P234 BUSINESS MAPPING

Epiosode #243: FIRST IMPRESSION FITNESS

Episode #242: DEFEATING DISBELIEF

Episode #241: CAN LESS BECOME MORE?

Episode #240: EXPERIENCE ECONOMY SERIES PART 6 - MEASURING

Episode #239: EXPERIENCE ECONOMY SERIES PART 5 - MULTIPLYING

Episode #238: EXPERIENCE ECONOMY SERIES PART 4 - MAPPING

Episode #237: EXPERIENCE ECONOMY SERIES PART 3 - MODELING

Episode #236: EXPERIENCE ECONOMY SERIES PART 2 - EMBRACING

Episode #235: EXPERIENCE ECONOMY SERIES PART 1 - ACKNOWLEDGING

Episode #234:THE UPTICK IN BUSINESS GHOSTING

Episode #233: OVERCOMING WORKPLACE SPINIPULATORS

SimpleBiz360 Podcast - Episode #232: SHARING OUR LEARNED BUSINESS LESSONS

Episode #231: IS YOUR COMPANY OTP OR ITP?

Episode #230: THE DANGER OF STRING-ALONG SERVICE

Episode #229: UNDERSTANDING CUSTOMER MICRO-JOURNEYS

Episode #228:THE SNEAKY TRUTH ABOUT NO COMPLAINTS

Episode #227: SCOUTING FOR DELIVERABLES

Episode #226: SIMPLIFYING BUYING DECISIONS

Episode #225: Hal Moran – The Beauty of Bird Portraits

Episode #224: BUILDING TRUST THROUGH ISSUE RESOLUTION

Episode #223: Mike Bitter – Redoing Life and Business

Episode #222: AVOID MAKING EMPTY PROMISES

Episode #221: CELEBRATING OUR CUSTOMERS

Episode #220: WHAT IF TRUTH COULD LEAD THE WAY?

Episode #219: IS WIGGLE ROOM GOOD FOR BUSINESS?

Episode #218: THE CHRISTMAS GIFT THAT KEEPS ON GIVING

Episode #217: ELIMINATING UNNECESSARY CUSTOMER CONFUSION

Episode #216: AVOIDING THE DANGERS OF HAPHAZARD INVOICING

Episode #215: SCALING OUR CORE COMPETENCIES

Episode #214: HOW TO PROTECT AGAINST TELEPHONE MISTAKES

Episode #213: DO WE NEED A TRIP TO THE TELEPHONE GYM?

Episode #212: USING THE NEW “NO” TO OUR ADVANTAGE

Episode #211: DO WE DEPLOY SERVICE PROCESSORS OR SERVANTS?

Episode #210: ARE SHORTCUTS REALLY WORTH IT?

Episode #209: CHASING WHAT CUSTOMERS ARE NOT TELLING US

Episode #208: 35 WHEELBARROWS OF BUSINESS TAKEAWAYS

Episode #207: DESIGNING & IMPLEMENTING PROCESS-CENTRICITY

Episode #206: FLIPPING THE FORMULA FOR BETTER RESULTS

Episode #205: JUST ANSWER THE DANG QUESTION!

Episode #204: THE SILVER LINING IN OVERSIMPLIFYING BUSINESS

Episode #203: AVOID BECOMING A BUSINESS STREAKER

Episode #202: GET RID OF CIRCULAR SERVICE ASAP!

Episode #201: DOES EMAIL-INBOX MANAGEMENT REALLY MATTER?

Episode #200: Wesley Cantrell – Sales as a Profession

Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS

Episode #198: RECOGNIZING THE “CUSTOMER” IN EVERYONE

Episode #197: EXPRESSING MEANINGFUL BUSINESS COMPLIMENTS

Episode #196: THE TRUE DEPTHS OF CUSTOMER INTUITION

Episode #195: Amanda Blackwood - The Survivor Helping Others

Episode #194: LITTLE BIZ BEHAVIORS PROJECT TRUE INTENT

Episode #193: HOW TO UNCOVER 1% IMPROVEMENT OPPORTUNITIES

Episode #192: WHY ARE WE SERVING WILTED MINT IN MOJITOS?

Episode #191: QUICK. SLOW. SLOW.

Episode #190: HOW TO DISCOVER THE BEST CUSTOMER FEEDBACK

Episode #189: WARRANTY CLAIMS ARE OPPORTUNITIES IN DISGUISE

Episode #188: Gordon Manzione – Another Shrimp on the Barbie

Episode #187: EMBRACING THE MATHMATICS OF EXCEPTIONAL SERVICE

Episode #186: DEMONSTRATING CUSTOMER-CENTRICITY WITH SHIPMENT PACKAGING

Episode #185: BALANCING CATALOG CREATIVITY WITH RECIPIENT SATISFACTION

Episode #184: “WAY TO GO” SENDS A POWERFUL MESSAGE

Episode #183: ELIMINATING CORPORATE CULTURE HYPOCRISY

Episode #182: NOTHING BUT NET!

Episode #181: RESPECTFULLY PASSING PROJECTS OFF TO ASSOCIATES

Episode #180: BECOME A TOP-RANKED VENDOR BY DELIVERING RADAR LOVE!

Episode #179: PLEASE MORE CUSTOMERS BY SAYING GOODBYE TO BLAME-SHIFTING!

Episode #178: WHICH SANDBOX DO WE SELL FROM?

Episode #177: ARE WE GOOD BUSINESS THINKERS?

Episode #176: TRADE SHOW OBSERVATIONS OFTEN CONTAIN VALUABLE TAKEAWAYS!

Episode #175: ARE WE STRIVERS OR ARRIVERS?

Episode #174: POLISHING OUR DIAMOND IN THE ROUGH!

Episode #173: NO MORE KITCHEN TABLE CAMPING!

Episode #172: CHANGE AND FAILURE ARE PART OF SUCCESS – with Ryan DeMent

Episode #171: AVOIDING UNDESIRABLE BEHAVIOR DURING VIDEO MEETINGS!

Episode #170: JOURNEY TO THE CENTER OF THE EXPERIENCE ECONOMY

Episode #169: COURTESY. PURPOSE. ACTION.

Episode #168: The “DO NOT” Short List Clients Will Appreciate!

Episode #167: IGNITE SELLING REVISITED – with Steve Gielda

Episode #166: DELIVERABLES PACKAGED WITH A DASH OF TLC!

Episode #165: FIND PEACE, REST & JOY IN THE TRUE CHRISTMAS GIFT!

Episode #164: DO YOU CHOOSE LTW OR WTL?

Episode #163: Wendy Harris – Making Conversations Count

Episode #162: THE ALWAYS FACTOR

Episode #161: BATTLE TESTED BUSINESS BUDDIES

Episode #160: HAVING THE MINDSET OF A SERVICE VOLUNTEER!

Episode #159: WONDER, WATCH, WAIT OR WORK IT!

Episode #158: Wesley Cantrell - A Leader of Consequence

Episode #157: HOW DOG OWNERSHIP CAN HELP OUR BUSINESSES

Episode #156: HOW TO MONETIZE CUSTOMER BEWILDERMENT

Episode #155: BOOST PROFITABILITY & SATISFACTION WITH A SHARED LANGUAGE

Episode #154: THE PROFITABLE ROI OF 3P BIZ INSURANCE

Episode #153: THE ART OF BECOMING A TRANSACTIONAL SPONGE

Episode #152: THE MOUNTAINTOP VIEW WORTHY OF THE CLIMB!

Episode #151: TURNING STRATEGY INTO REALITY WITH BUSINESS ARCHITECTURE

Episode #150: BRIDGING THE GAP BETWEEN SKEPTICISM & BELIEVABILITY

Episode #149: STOCKTON UNIVERSITY CELEBRATES 50 YEARS w/ Jessica Chamberlain

Episode #148: HOW DO OUR CUSTOMERS DESCRIBE US?

Episode #147: 3 BIZ TIPS IN 5 MINUTES

Episode #146: CLIENT-PARTNER SUCCESS – with Jessica Carroll

Episode #145: LEAN SYSTEMS THINKING – with Hal Moran

Episode #144: THREE SERVICE MINDSETS THAT DELIVER GROWTH!

Episode #143: WHAT SERVICE INTENTIONS ARE WE TELEGRAPHING TO CUSTOMERS?

Episode #142: HOW CAN WE BECOME GOOD ROOM READERS?

Episode #141: 3 BIZ TIPS IN 3 MINUTES

Episode #140: ARE WE CARING FOR CUSTOMERS OR JUST PROCESSING THEIR BUSINESS?

Episode #139: MAKING THE CORRECT MEMORABLE MOMENTS FOR CUSTOMERS

Episode #138: CAPITALIZING ON BUSINESS DO OVERS

Episode #137: USING RELEVANCE TO BUILD STRONG BUSINESS RELATIONSHIPS

Episode #136: REPLICATING AND DUPLICATING SUCCESS

Episode #135: LISTENING IS WAY MORE THAN JUST HEARING

Episode #134: REPLANTING BUSINESS ROOTS IN COMMON SENSE PRINCIPLES

Episode #133: OUR CAREERS AS CREATIVE EXPERIENCES

Episode #132: HOW TO RETAIN MORE PROFITABILITY

Episode #131: WHICH SANDBOX SHOULD WE PLAY IN?

Episode #130: WHAT DOES ADVOCATING FOR A CUSTOMER LOOK LIKE?

Episode #129: WHAT IS THE BEST QUESTION TO ASK A CUSTOMER?

Episode #128: HOW DO WE ACCEPT A THANK YOU?

Episode #127: EFFECTIVE EMAIL MANAGEMENT

Episode #126: SEEING THINGS THROUGH

Episode #125: ACHIEVING PEAK PERFORMANCE with Thoughtfully Fit®

Episode #124: COSTLY IMPRESSIONS THAT AFFECT BUYERS

Episode #123: ATTRIBUTES THAT MATTER

Episode #122: BAD BUYING DECISION

Episode #121: HITTING "SEND" BY MISTAKE

Episode #120: PROVIDING QUALITY ANSWERS

Episode #119: NO NAME CUSTOMERS

Episode #118: POOLSIDE WITH ADAM ADAMS

Episode #117: FIRST IMPRESSION FITNESS

Episode #116: TO STIR WITH LOVE

Episode #115: PROSTATE CANCER MEETS MR. LAUGH-A-LOT – with Matt Bright

Episode #114: UNPLUG THE VACUUM!

Episode #113: THE ENTREPRENEURIAL PASTOR with Cory Ball

Episode #112: FEAR NOT...

Episode #111: PEOPLE WITH DISABILITIES & THE WORKPLACE FRONTIER

Episode #110: WORDS MATTER

Episode #109: DIRECT BEATS DEFLECT

Episode #108: HI-VIZ VOICES

Episode #107: GIVE & GO

Episode #106: PREPARING CUSTOMERS

Episode #105: COOLING THE BOIL

Episode #104: VALUABLE VOYAGE

Episode #103: TACKLING TASKS

Episode #102: FORMATTING FANS

Episode #101: HAWK EYES

Episode #100: THE NEW FRONTIER

Episode #99: DESIGN & PRODUCTION SOLUTIONS with Hidi Fankhauser

Episode #98: PATH CHANGER

Episode #97: SWITCHING LANES with Heather Creech

Episode #96: HIGH VOLTAGE SUMMER BREEZE

Episode #95: REAL ESTATE PODCASTING with Jackie Mahaney

Episode #94: CURVE BALLS

Episode #93: SMALL BIZ BARBECUE with Mark Mittendorf

Episode #92: CAN DO vs. CAN’T DO

Episode #91: THE ED PHILIPS INTERVIEW (Ed Philips Fine Art)

Episode #90: BIG WINDSHIELDS

Episode #89: THE PAUL BAUM INTERVIEW (PlanITROI.com)

Episode #88: UNIQUENESS

Episode #87: PROJECTING YOUR TALENTS - An interview with Rick Diana

Episode #86: PREPARING FOR THE CORPORATE TALENT HUNT - An interview with Rick Diana

Episode #85: ROLE-PLAYING & REHEARSING

Episode #84: THE DR. MICHAEL LEA INTERVIEW

Episode #83: THE VOLUNTEER EXCHANGE

Episode #82: THE AMIE HOFF INTERVIEW (FitKit.com)

Episode #81: REDISTRIBUTING WEIGHT-BEARING LOADS

Episode #80: THE JENNY MINER INTERVIEW

Episode #79: SLOW MOTION VISIBILITY

Episode #78: THE MATT POLLARD INTERVIEW (Leadsun Solar Power Lighting)

Episode #77: THE FROM SCRATCH BAKEHOUSE INTERVIEW (Cara Peroutka & Julie Shaw)

Episode #76: THE KRISTEN FARRAH INTERVIEW (Dudes Love Brunch)

Episode #75: SMALL SCREEN SMACKDOWN!

Episode #74: THE ELEPHANT DOCTOR!

Episode #73: FRONT DOOR-BACK DOOR.

Episode #72: EFFORTS & RESULTS

Episode #71: SIX-POINT PUNCH.

Episode #70: THINK.

Episode #69: TRUTH.

Episode #68: DUPE SOUP • Permanently Off Menu!

Episode #67: AVOID SWEEPING DIRT UNDER THE RUG!

Episode #66: TRANSFERABLE SKILLS

Episode #65: The INCLUSION Challenge!

Episode #64: FAST-FIVE NEW YEAR REZZIES!

Episode #63: THE DAVID GAULE INTERVIEW

Episode #62: HOW TO MAKE CUSTOMERS FEEL WELCOME

Episode #61: MY TESTIMONY • DRUNKENNESS, DRUGS & DISCOVERY

Episode #60: THE DAVID & DAWN GIOMBETTI INTERVIEW

Episode #59: THE JAMIE YORK INTERVIEW

GIVING TUESDAY

Episode #58: CRYPTIC COMMUNICATION!

Episode #57: THE JIMMY CLARE INTERVIEW

Episode #56: SMALL BUSINESS MONTHLY MAGAZINE INTERVIEWS SIMPLEBIZ360

Episode #55: THE ALEX DIETRICH INTERVIEW

Episode #54: HOW TO BE A BUSINESS PREPPER!

Episode #53: HOW TO INCREASE CUSTOMER SERVICE EFFECTIVENESS!

Episode #52: HOW TO UNDERSTAND CUSTOMERS!

Episode #51: HOW TO GROW YOUR BUSINESS!

Episode #50: HOW TO SAY THANK YOU!

Episode #49: WHY?

Episode #48: SUN. DIRT. WATER.

Episode #47: THE HIGH COST OF PUSH-PULL

Episode #46: STAND IN THE GAP FOR THE VOICELESS

Episode #45: HEY!

Episode #44: CARRYING SYSTEMS

Episode #43: “SHRIMP ON THE BARBIE” WITH GORDON MANZIONE

Episode #42: INGREDIENTS

Episode #41: TAKEAWAY TONIC

Episode #40: THE KELLY JOHNSON INTERVIEW

Episode #39: QIQO

Episode #38: STREAKING

Episode #37: RECIPROCATING

Episode #36: DELIVERING BAD NEWS

Episode #35: THE ADAM MASON INTERVIEW

Episode #34: ENTREPRENEUR UPTICK

Episode #33: REMOTE WORKING

Episode #32: INTERVIEW TIPS

Episode #31: RESUME TIPS

Episode #30: REENTRY. REMOTE. REBUILD.

Episode #29: DESKTOP DISRUPTION

Episode #28: ATMOSPHERICS

Episode #27: MARATHONS & BUSINESS TAKEAWAYS

Episode #26: THE UNEXPECTED CONDITIONS GROOMING UNPRECEDENTED LEADERS

Episode #25: CARNEGIEISMS

Episode #24: ACCELERATING YOUR SALES PIPELINE IN THE MIDST OF UNCERTAINTY

Episode #23: THE DONNA ABATE POTTER INTERVIEW

Episode #22: COURTESY COMMUNICATION

Episode #21: AVOID SWIICFU

Episode #20: WINNING THE MIDDLE

Episode #19: LOST IT ALL…almost

Episode #18: JUST MARRIED

Episode #17: THE MAGNIFICENT SEVEN

Episode #16: HERE-LIES…?

Episode #15: ESTABLISH, DISPERSE & EXCEED

Episode #14: RED CARPET ROYALTY

Episode #13: MY FAVORITE ST. LOUIS CARDINAL

Episode #12: TRIANGULAR

Episode #11: THE GARRETT ATKINS INTERVIEW

Episode #10: TIMELESS BUSINESS TOOL #202

Episode #9: TIMELESS BUSINESS TOOL #164

Episode #8: SILENT BUSINESS KILLERS

Episode #7: JERSEY SPEAKOLOGY AND THE TEN LITTLE FIXITS

Episode #6: TIMELESS BUSINESS TOOL #138

Episode #5: TIMELESS BUSINESS TOOL #95

Episode #4: TIMELESS BUSINESS TOOL #63

Episode #3: TIMELESS BUSINESS TOOL #29

Episode #2: TIMELESS BUSINESS TOOL #1

Episode #1: SERIES KICKOFF