All Episodes

Connected Podcast Episode 205: Cybersecurity in the Age of AI

Connected 204: Developing Your Parts Business

The Three Waves of AI

Connected Podcast Episode 203: People, Process, and Technology

Connected Podcast Episode 202: The Power of Partnerships

Connected Podcast Episode 201: Improving Technician Productivity Without Adding Pressure

Connected Podcast Episode 200: AI, Operational Efficiency, and Customer Experience (Jeff Swickard)

Connected Podcast Episode 199: Digitizing Payment Processes

Connected Podcast Episode 198: Building Loyalty in Service

Connected Podcast Episode 197: Adapting to Industry Shifts

Connected Podcast Episode 196: Maximizing Service Opportunities

Connected Podcast Episode 195: Shaping the Future of Retail Automotive

Connected Podcast Episode 194: Building a Narrative with Paul J Daly

Connected Podcast Episode 193: The Future of Automotive Marketing with Brian Pasch

Connected Podcast Episode 192: AI and Industry Growth with Kyle Mountsier (NADA 2026)

Connected Podcast Episode 191: Exploring Automotive Innovation (NADA 2026)

Connected Podcast Episode 190: NADA Insights with Cliff Banks

Connected Podcast Episode 189: Dealership Hospitality

Attitude, Effort, and Extra: A Farewell to Dave Bates

Connected Podcast Episode 188: The Next Generation in Automotive

Connected Podcast Episode 187: The Power of Giving Back

Connected Podcast Episode 186: The Balance of Branding

Connected Podcast Episode 185: What We Are Thankful For (Thanksgiving Special)

Connected Podcast Episode 184: Stories from the Tour Detour!

Connected Podcast Episode 183: The Importance of Quality AI

Connected Podcast Episode 182: Making Best Practices Actionable

Connected Podcast Episode 181: The Automotive Industry as an Innovator

Connected Podcast Episode 180: How to Become More Efficient as a Technician

Connected Podcast Episode 179: Best Practices from the 2025 Automotive Amplifiers!

Connected Podcast Episode 178: Understanding AI in Automotive

Connected Podcast Episode 177: The Importance of Culture in Automotive

Connected Podcast Episode 176: Developing Your Brand on Social Media

Connected Podcast Episode 175: Celebrity Endorsements in the Automotive Space

Connected Podcast Episode 174: Building Opportunity in Mobile Service

Connected Podcast Episode 173: Business Values and Using Your Network

Connected Podcast Episode 172: Enhancing Business with Automotive Technology

Connected Podcast Episode 171: Inventory Insights Using AI

Connected Podcast Episode 170: Boosting Dealership Efficiency

Connected Podcast Episode 169: Creating and Directing Demand

Connected Podcast Episode 168: Creating a Culture for Your Business

Connected Podcast Episode 167: The Car Dealership Guy Journey with Yossi Levi

Connected Podcast Episode 166: Key Industry Insights with Cliff Banks!

Connected Podcast Episode 165: AI in the Automotive Industry

Connected Podcast Episode 164: Storytelling Beyond the Detroit Auto Show

Connected Podcast Episode 163: The Future of Mobile Service

Connected Podcast Episode 162: Creating Impact and Connection

Connected Podcast Episode 161: Getting Ready for NADA

Connected Podcast Episode 160: Building and Sharing Dealership Messaging

Connected Podcast Episode 159: Influential Insights From 2024

Connected Podcast Episode 158: Technician Recruiting and Training

Connected Podcast Episode 157: Paperless Processes in the Service Drive

Connected Podcast Episode 156: Foundations of Fleet Management

Connected Podcast Episode 155: Attracting New Talent

Connected Podcast Episode 154: Best Practices from Automotive Amplifiers

Connected Podcast Episode 153: Protecting From Changing Cyber Threats ft. Brad Holton

Connected Podcast Episode 152: Industry Transition Insights

Connected Podcast Episode 151: Broadening and Advancing the Talent in Automotive

Connected Podcast Episode 150: Establishing Programs and Partnerships

Connected Podcast Episode 149: Investing in Automotive

Connected Podcast Episode 148: Staying Ahead of Synthetic Fraud

Connected Podcast Episode 147: Creating a Crisis Communications Plan

Connected Podcast Episode 146: Dealership Resiliency

Connected Podcast Episode 145: Expectations in the Service Drive

Connected Podcast Episode 144: Optimizing Your Dealership's Online Presence

Connected Podcast Episode 143: Selling to the Fleet Market

Connected Podcast Episode 142: Reducing Warranty Claims Issues

Connected Podcast Episode 141: Finding Trends in Automotive Data

Connected Podcast Episode 140: Managing Compliance and Protecting Dealerships

Connected Podcast Episode 139: Bringing the Human Element to Automotive

Connected Podcast Episode 138: The Evolution of a Startup

Connected Podcast Episode 137: Connected from the NADA Show Floor!

Connected Podcast Episode 136: The True Value of the Franchise Relationship

Connected Podcast Episode 135: Owning Your Local Market

Connected Podcast Episode 134: Sharing Stories from the Auto Industry

Connected Podcast Episode 133: Earning Business with Appreciation Marketing

Connected Podcast Episode 132: Getting Involved and Giving Back

Connected Podcast Episode 131: Establishing Trust as a Service Destination

Connected Podcast Episode 130: Processes for Optimizing Service Technology

Connected Podcast Episode 129: Recognizing Communication, Teamwork, and Achievement

Connected Podcast Episode 128: Protecting Your Data and Your Dealership

Connected Podcast Episode 127: Tackling Technician Turnover

Connected Podcast Episode 126: Implementing New Systems

Connected Podcast Episode 125: Managing Retention and Workforce Trends

Connected Podcast Episode 124: Car Buying Made Convenient

Connected Podcast Episode 123: Amplifying the Automotive Retail Experience

Connected Podcast Episode 122: Revolutionizing Auto Retail - A Conversation with Cliff Banks

Connected Podcast Episode 121: Insights from the Indianapolis Motor Speedway

Connected Podcast Episode 120: Elevating the Dealer-Customer Experience

Connected Podcast Episode 119: Bringing Modern Data Science to Automotive

Connected Podcast Episode 118: Connecting to Automotive from Any Angle

Connected Podcast Episode 117: Customer Retention Marketing

Connected Podcast Episode 116: Success in Accessories

Connected Podcast Episode 115: Online Car Buying - A Customer's Perspective

Connected Podcast Episode 114: Cyber Mindfulness and Liability

Connected Podcast Episode 113: Proactive Problem Solving

Connected Podcast Episode 112: Developing a Passion for Automotive

Connected Podcast Episode 111: The Automotive Ecosystem

Connected Podcast Episode 110: Shifts in Customer Interaction

Connected Podcast Episode 109: The Next Chapter

Connected Podcast Episode 108: Making the Most of Your NADA Experience

ConnectedPodcast Episode107: Staying F&I Compliant and Preventing Bad Behaviors

Connected Podcast Episode 106: Engaging Your Niche

Connected Podcast Episode 105: Building Events to Build Your Community

Connected Podcast Episode 104: Growing Within a Changing Industry

Connected Podcast Episode 103: Dealer Controlled Leasing

Connected Podcast Episode 102: Relationship Building from the Ground Up

Connected Podcast Episode 101: Redefined Retailing: Connecting the Dots

Connected Podcast Episode 100: The Automotive Information Highway

Connected Podcast Episode 99: Collaboration Speeds Innovation

Connected Podcast Episode 98: Retailing Anywhere and Everywhere

Connected Podcast Episode 97: Safeguarding Your Dealership

Connected Podcast Episode 96: Omnichannel Experience

Connected Podcast Episode 95: Managing Recalls

Connected Podcast Episode 94: eContracting

Connected Podcast Episode 93: Reconditioning Process

Connected Podcast Episode 92: Community Outreach

Connected Podcast Episode 91: Service Advisors and Kiosks

Connected Podcast Episode 90: Inventory and Demand

Connected Podcast Episode 89: Industry Trends with Cliff Banks

Connected Podcast Episode 88: Recalls and You Part 2

Connected Podcast Episode 87: Recalls and You Part 1

Connected Podcast Episode 86: A Roundtable Reunion!

Connected Podcast Episode 85: Unmasking Synthetic Fraud

Connected Podcast Episode 84: Rediscovering Reynolds

Connected Podcast Episode 83: F&I Best Practices

Connected Podcast Episode 82: Marketing Accessories to Millennials and Gen Z

Connected Podcast Episode 81: 2021 Highlights

Connected Podcast Episode 80: Talking Google

Connected Podcast Episode 79: PACE Awards Roundtable Review

Connected Podcast Episode 78: Dos and Don'ts of Accounting

Connected Podcast Episode 77: Generational Marketing

Connected Podcast Episode 76: Consumer Buying Behavior

Connected Podcast Episode 75: Recon to Front Line Best Practices

Connected Podcast Episode 74: Building Customer Transparency and Better Relationships

Connected Podcast Episode 73: Protecting Customer Data

Connected Podcast Episode 72: How to Increase Online Payments

Connected Podcast Episode 71: Going Paperless in F&I

Connected Podcast Episode 70: The Changing Landscape - How to Surpass Expectations in Service

Connected Podcast Episode 69: Gubawho? Gubagoo!

Connected Podcast Episode 68: Turning Used Cars Faster

Connected Podcast Episode 67: Offering a More Flexible Service Experience

Connected Podcast Episode 66: How to Successfully Manage Your Online Reputation

Connected Podcast Episode 65: How to Make the Automotive News Top 100 List

Connected Episode 64: Celebrating 1 Year of Connected - Where We Started and Where We Are Today

Connected Podcast Episode 63: The Right Way to do Reconditioning

Connected Podcast Episode 62: Creating Well-Rounded Students Through Strong Partnerships

Connected Podcast Episode 61: 24/7 Service

Connected Podcast Episode 60: Attracting and Retaining Tech Talent

Connected Podcast Episode 59: How to Successfully Re-Engage Customers

Connected Podcast Episode 58: 5 Habits of Highly Successful Salespeople

Connected Podcast Episode 57: How to Build a Winning Team

Connected Podcast Episode 56: Marketing in Service: Maximizing Profit per Customer

Connected Podcast Episode 55: The Importance of Change Management

Connected Podcast Episode 54: Why Sales Forecasting Can Make or Break 2021

Connected Podcast Episode 53: Building a Profit Center with Accessories

Connected Podcast Episode 52: Digitizing the Business Office

Connected Episode 51: Evaluating Marketing Strategies and Timelines for Results

Connected Podcast Episode 50: 9 Steps to Take Your Sales Department to the Next Level

Connected Podcast Episode 49: Tips for End-of-Year Preparation

Connected Podcast Episode 48: What Dealers Can Learn from the Netflix Strategy

Connected Podcast Episode 47: Digitizing Service

Connected Podcast Episode 46: Evaluating the Used Car Market and Sourcing Inventory

Connected Podcast Episode 45: Prescreening in Sales and Service

Connected Podcast Episode 44: Digital Audits and Google Spend

Connected Podcast Episode 43: Onboarding Tips and Best Practices

Connected Podcast Episode 42: Data Mining vs. Equity Mining

Connected Podcast Episode 41: How to Improve the Customer Experience

Connected Podcast Episode 40: How to Prevent Dealership Theft

Connected Podcast Episode 39: Adapting to Remote Customer Interactions

Connected Podcast Episode 38: Using Videos to Virtually Engage Customers

Connected Podcast Episode 37: Streamlining Online Service Appointments

Connected Podcast Episode 36: Protecting Your Dealership Network

Connected Podcast Episode 35: The Future of Industry Events

Connected Podcast Episode 34: Managing Assets, Minimizing Risk

Connected Podcast Episode 33: Streamline Your Service Check-In Process

Connected Podcast Episode 32: Measuring Sales Success

Connected Podcast Episode 31: “Calling the dealership was worse than my scratched up car.”

Connected Podcast Episode 30: Providing a Touchless Customer Experience

Connected Podcast Episode 29: What’s the Best Method of Communication for Your Customers?

Connected Podcast Episode 28: Community Outreach During Crisis

Connected Podcast Episode 27: Positive Momentum for Dealership Groups and OEMs

Connected Podcast Episode 26: Assessing Dealer Sentiment

Connected Podcast Episode 25: The Economic Road to Recovery

Connected Podcast Episode 24: Online Training

Connected Podcast Episode 23: Re-staffing Your Dealership

Connected Podcast Episode 22: Anticipating Post-Pandemic Demand

Connected Podcast Episode 21: Prepare for Business with System Clean Up and Training

Connected Podcast Episode 20: Post COVID Marketing

Connected Podcast Episode 19: Best Practices for Approaching Online Retailing

Connected Podcast Episode 18: Managing Your Shifting Phone Traffic

Connected Podcast Episode 17: Social Distance ≠ Social Non-Existence

Connected Podcast Episode 16: Where to Look to Improve Cash Flow

Connected Podcast Episode 15: Adjusting Your Paid Search Strategy

Connected Podcast Episode 14: Keeping Customers and Employees Safe

Connected Podcast Episode 13: Minimizing Contact With a “Hands-On” Experience

Connected Episode 12: Content Marketing in This Environment

Connected Podcast Episode 11: How to Overcome Challenges with Vehicle Valuation

Connected Podcast Episode 10: Website Best Practices

Connected Podcast Episode 9: Mining the Service Drive

Connected Podcast Episode 8: How Your Employees Can Work From Home

Connected Podcast Episode 7: Service Marketing Best Practices

Connected Podcast Episode 6: We’re here for you.

Connected Podcast Episode 5: Adapting Daily Operations to a Rapidly Changing World

Connected Podcast Episode 4: Taking Advantage of Your CRM

Connected Podcast Episode 3: Steering your Marketing Strategy for the Road Ahead

Connected Podcast Episode 2: Fixed Operations Best Practices

Connected Podcast Episode 1: Introduction with Kasi Edwards