All Episodes
Captive Conversations, The Hospitality Podcast — 126 episodes · page 1 of 2
Bonus Clip: Five iPads in a Car Built a Loyalty Platform | Laurens Havenaar
Bonus Clip: Payment Is the Wrong Time to Ask for Data | Mike Enslin
Bonus Clip: Most AI Powered Tech Is Not Really AI | Steven Rolfe
Bonus Clip: TikTok Is Now a Restaurant Search Engine | Kitty Newman
Bonus Clip: Your Hotel Lobby Is Competing With Starbucks | Scot Turner
Bonus Clip: How a £30 Delivery Fee Becomes £7 | Lawrence Pelletier
Bonus Clip: Staff Turnover Costs £25,000 Every 90 Days | Jonah Werth
Bonus Clip: Best-in-Class vs All-in-One Tech | Josh Smith
Bonus Clip: How Payment Savings Funded a New POS | William Connors
Bonus Clip: The Wild Story Behind Popeyes' UK Launch | William Connors
Jade Craig - What Hospitality Can Learn From a Lifetime of Building Communities
Will Fearnley-Whittingstall - Why Hospitality Cannot Afford To Become Faceless
Aaron Resch - What Operators Actually Need From Technology
Max Shipman - The Hospitality Marketing Channel Nobody Measures
Loyalty Starts Before the Order - by Georgina
Charlie Wood-Jones - The Biggest Asset Most Restaurants Ignore
Pete Hurley - Is Fractional Talent Hospitality’s Future?
The Welcome You Never Sent - by Georgina
Clare Reid - When Data Helps Hospitality Feel Human
Kevin Kosiewicz - The Truth About Digital Transformation in Restaurants
Thomas Arnold - How Content Builds Clients Before Revenue
Bonus Clip - CaptiveWiFi Platform Update: Live Guest Dashboard, Gamification and What's Coming Next
The Guest Who Came Back and the Moment You Almost Missed at Hospitality Tech 360
Natalie Dunning - The New Rules of Guest Discovery in Hospitality
Chloe Dodd & Alex O'Reilly - The Gap Between Ops and Sales No One Owns
Tom Stanley - The Business Side of Hospitality Nobody Talks About
Catherine Gwynne - Designing Restaurants That Guests Remember
Yaro Tsyhanenko - The Invisible Gap Between Kitchen and Guest
Gabrielle Goode - Marketing That Creates Lasting Memories
Bonus - KAM Pub Spotlight - The Pub Customer Perpsective
Rosie Lewis-Marsh - Why Hospitality Does Not Need More Leads
Massimo Montone - Why Hospitality Still Needs to Feel Human
Oliver & Chris - The Human Side of Payments: How YetiPay Is Helping Hospitality Finally Feel It
Mark Withington - Why Hospitality Needs Better Data, Not More Dashboards
Jonatan Rasmussen - The Future of Hospitality Training and Communication
Rosie Akenhead - How Better Data Builds Better Guest Moments
Edd Bower - How Operators Can Personalise at Scale
Simon Anderson - The Secret to Building a Food Hall That Lasts
Ed Christmas - Boosting Bookings, Secrets of Hospitality Sales
Glenda Barber - How Community Is Redefining Hospitality Marketing
Alana Bralsford & Eve Williamson - How This Startup Is Changing Food Allergy Safety Forever
Matt Serwin - Stop Sending Emails. Start Building Relationships.
Charlton Santana - Why Your Guests Don’t Want an App — They Want an Answer
Guy Weiss - Building a Calmer, Smarter Way to Message at Work
Richard Liverman - Don’t Be Boring: How to Build Brand DNA That Lasts
Olivia Fitzgerald - Hospitality’s Hidden Goldmine: Unlocking Data with 125 Insights
Victoria Searl - The Future of Hospitality Lies in Customer Data
Catherine Allan - What Happens When a Hospitality Sales Expert Builds the Tool She Always Wanted to Sell
Reiss Ribeiro-Nelson & Louise Jooste - From Chaos to Clarity: Fixing Group Dining with Tech
Jack Edge - What Hospitality Can Learn from Storytelling
Gary Digby - The Truth About Hospitality Operations (And How to Get Them Right)
Lee Niles - Why Tech Is the Hospitality Industry’s Secret Weapon
Daniel Keen - Leadership, Loyalty, and Local Love at Urban Village Pubs
Annica Wainwright - The Psychology of Menus, Messaging & Guest Experience
Fi Sellick - Square and the Art of Simplicity: How Tech Supports Hospitality Excellence
The CRM Graveyard: Where Good Data Goes to Die
My First Solo Pod: Honest Thoughts on WiFi, Data & Doing It Differently
JP Then - Data, Delivery & Digital Menus Rethinking the Guest Experience
Kelsey Verdier - The Future of Listings, Menus, and Guest Expectations
Laura Mimoun - Food, Feeling, and the Future: A Masterclass in Hospitality Marketing
Christophe & Angus - Tableside Tech That Actually Works: StoreKit’s Story
Bonus Clip 6 - Beyond the Rush & Beyond the Till Real Talk on Hospitality Tech
Nick Philpot - Good Bites Only: How Yolk Is Shaping the Future of Fast CasuaL
Bal Mahey - From Subway to Dubai: What 40 Sites Taught Me About Leadership
Matt Grimshaw - Scaling People, Not Paperwork, How AI Agents Are Transforming Hospitality Ops
LIVE Episode 50 - Hospitality Unfiltered: Where Ops, Marketing & Loyalty Collide
Paul Molinari -Hospitality Doesn’t Need More Tools—It Needs Better Messaging
Dhilon Solanki - How to Build a Hospitality Brand That People Actually Believe In
Kieron Bailey - The Art of Hospitality: Crafting Culture and Connection
Travis Fish - Adapting to Change: Tech Innovations and Leadership
Frederick Szydlowski - Beyond Points: Creating Meaningful Loyalty Experiences in Hospitality
Susan Zwinkels - Beyond the Likes: Measuring Social Media Success in Hospitality
Ruth Carpenter - Marketing Magic: Creating Consistent Customer Experiences
Michelle Moreno - Leadership Lessons from the Hospitality World
Ben Heppell - From Digital Innovation to Genuine Guest Connections
Michael Radley - Bridging Hospitality and Influence The Future of Content Creation
Elliot Hill - Keeping the Human Touch in a Tech-Driven World
Sheri Williamson - The Art of Hospitality Marketing: Bill's Brand Revival and Digital Evolution
Chris Fletcher - Clip 5 - Navigating Tech Events and Growth: Insights at Tech on Toast
Sam Brown & Nick Holroyd-Doveton - Beyond Bias: Revolutionising Hospitality Recruitment with Candid
Matt Ford & Jonny Fox - Behind the Krowd: Pioneering Digital Transformation in Hospitality
Boost Hospitality Success: CRM, Upselling & Industry Insights with James Mobbs & Kieron Bailey
Rich Wright - From Ski Slopes to Tapas Bars: A Journey in Hospitality
Jon Horsfield - From Terminals to Tablets: Hospitality's Tech Transformation
Robbie Francis - Revolutionising Customer Experience: Tech, Dining, and Career Insights in Hospitality
Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement
Ben O'Brien - Sourced, Sessions and The Future of Hospitality
Darren Jackson - From Data to Dining: How Yumpingo Transforms Customer Feedback
Jo Lynch - Hospitality Unveiled Bridging the Gap Between Operations and Insights
Dan Brookman - From data to delight : Enhance customer experience with technology
Gemma Barter - Burgers, Bytes, and Brand Loyalty: Unpacking Digital Marketing
Shawn P Walchef - Unleashing the Power of Storytelling: Transforming Digital Hospitality
Dan Hawkie - Rethinking Hospitality: Tipping Trends and Tech Innovations
Clip 4 - Hospitality Tech Live 2024- Day 2
Clip 3 - Hospitality Tech Live 2024 - Day 1
Mo Reshard - Revolutionising Hospitality Operations with PreShift
Mason Potter -Tipping the Balance: Grateful’s Impact on Hospitality Workers
The Evolution of Hospitality Tech with Josh Smith, UK MD of me&u
Clip 2 : Tech Tastings, Emerging Trends in Hospitality, Live event at Aqua Nueva September 19th 2024
Eli Nadel - From Burritos to Breakthroughs in Hospitality Technology