All Episodes
The Future of Hospitality — 124 episodes
Reposition before rebrand: a Brussels hotel asset case
Sustainability in hotel operations: what works and what fails
Occupancy first, ADR second: revenue management for independents
Independents hotels vs chains in 2026: who wins?
Closing the AI gap in hospitality's talent pipeline
Mental wellness in hospitality: the nervous system layer
Inside the Netherlands' first AI restaurant
Hospitality that gives back more than it takes
The GM who builds future GMs
Experiment, Fail, Win: How Great Leaders Adapt in Hospitality
The Contact Center is Not a Cost, it's a Conversion Engine
Michelin Chef Rethinks Hospitality in Bali
Revenue Management Belongs in the Center
What Hospitality Candidates Really Want (Dutch)
Why HR Belongs in the Boardroom
Hotels Need Leaders, Not More Systems
Revenue is commercial leadership, not just pricing (Dutch)
The Ripple Effect of Real Leadership
How all-day brunch became a scalable concept
F&B tends come and go, but this concept stays
The bottle behind the sustainable stay
Making Talent Development Stick In Hospitality
Hospitality careers aren’t a straight line
Purpose Over Process: Leading Luxury Hospitality
The Underrated Power of Great Receptionists
The Pricing Mindset Shift Holding Hotels Back
Life, Travel, and the Human Connection with Sarah Dandashy
Regenerative Hospitality & Wellbeing (Roundtable)
Intent Over Attention: Direct Bookings For Hotels via TikTok
Hiring isn’t your only problem
How Beaumier Redefines Luxury Hotels
Smith Travel Research: Unlocking Hotel Data Power
Wellness Is The New Luxury Playbook
Designing trust into the travel journey
Lead hospitality with empathy and generosity
Using hospitality to transform train travel
From snackbar to smart hotel chain (Dutch)
Make Your Hostel Irresistible On OTAs
Sustainability isn’t the end goal
Make a Better Guest Experience with the Right Music (Dutch)
Empowerment Beats Authority In Modern Hotels
Quality Over Quantity: Rethinking Hospitality Beyond Cities
Rethinking Short Stays: Revenue to Reconnection
Skip Cleaning, Plant Trees: Hospitality's Win-Win
Beyond Bookings: Human Touch Meets Tech (German)
Is Your UVP Costing You Guests?
From Doorman To Director: Servant Leadership Secrets
Make Payments Your Competitive Advantage
Boutique Hotels: Soul, Staff, And Smart Tech
Strategic Hospitality: 5 Shifts to Future-Proof Hotels
Scott Eddy on Storytelling, Authenticity and Trust
From Chaos To Clicks: Hotel Connectivity Unlocked
the Future of Hospitality Education with Marco ten Hoor
LGBTQ travel is everyone’s business
Hotel Growth Secrets: How Black Label Scaled to 9 Hotels
Hotel PR Secrets: Win The Nordic Traveler's Heart
What makes hotel teams truly strong (German)
'The Irene Button': Why Celebrities Don’t Google Event Planners
'Old hospitality' is out, what’s next?
Burnout Isn’t the Problem - Misalignment Is
How a simple ad sparked a hospitality movement (Dutch)
Shaping the Next Generation of Hospitality Leaders
From Mopping Floors to Leading Miami’s Top Wellness Resort
Preparing the Next Generation of Hospitality Leaders
The spark that never left
Make your team proud to serve
The real work behind hospitality (German)
Beyond Greenwashing: Real Sustainability in Hospitality
Building Hospitality with Soul
The new rules of Hospitality Hiring
Secrets behind unforgettable guest stays
How Saudi hospitality does it differently
The real upsell starts after check-in (Dutch)
QR codes that add service, not replace it
Inside the lens of hotel stories
Why conversational AI will change hospitality
Transforming hospitality through vision and strategy
Cleanliness is not a standard, but a must (German)
Hospitality with soul, not scripts
From rebrand to Best Hotel Bar of 2025
No more lobby chaos, room delivery is here
Reservations is your sales engine
What timeless hospitality really looks like
Communication chaos? This app brings order
Inside the business of selling hotels
Building luxury from the ground up in Seychelles
The power of showing up as you are
Why your MICE strategy isn’t working (German)
Make guests feel like roommates
The hidden leaks in your hotel ops
Make your story the destination
Your hotel’s secret weapon: the city
Helping independent hotels compete smarter
Where hospitality meets social impact
The fashion hotel that walks the talk
Three restaurants, one hotel and one vision.
The playbook for hotel and career growth
Simple hotel sales tweaks for big wins
How hotels can win the talent war
Life as a hotel cluster manager (Dutch)
The frontline perspective hotels need to hear
From near bankruptcy to boutique success
Why Raoul left hotels to tell their stories
From crisis to success in hospitality
Hospitality starts in the heart
The evolution of luxury: from maximalism to personalization
Inside Haarlem’s hidden gem: a GM’s perspective
From ocean waves to hotel lobbies: a GM’s story
From Berlin to Chad: a hospitality header’s journey
The power of guest communication in hospitality
Behind the scenes of security in luxury hotels
Numbers don’t build loyalty: a CFO’s view
Personal Connections in Retail and Hospitality
Hospitality Trends: The Operational Playbook
Lessons from a Hospitality Trainer: How to Make the Difference?
Resilience in Hospitality: Adapting to a Changing World
From Hotelier to Restaurateur: Redefining F&B with a Bold Shift
The Untapped Potential of Ancillary Revenue in Hotels
Cybersecurity and AI: a double-edged dilemma
Close the Tech Gap to Deliver What Your Guests Really Want
Remco Groenhuijzen on Mövenpick’s 'Heartists' Approach
Ex-Hacker Shares Why Hotels are Vulnerable for Attacks
Reducing Turnover in Hospitality
Redefining Hospitality Sales for a Digital Era