All Episodes

#537: Leaders in Customer Loyalty: Supplier Voices | Why Group O Thinks Loyalty Programs Should be Built to Pivot Quickly

#536: Leaders in Customer Loyalty: Brand Stories | How SIXT Has Used AI to Put Personalization at the Core of its Loyalty Program

#535: Leaders in Customer Loyalty: Supplier Voices | As Loyalty Programs Go Digital, MTL Card Still Sees Physical Cards as an Important Customer Engagement Tool

#534: Leaders in Customer Loyalty: Brand Stories | How Scene+ Curates its Loyalty Ecosystem to Fit Member Needs

#533: Leaders in Customer Loyalty: Brand Stories | How Food Lion is Evolving Without Sacrificing Emotional Loyalty

#532: Leaders in Customer Loyalty: Supplier Voices | AI Has Created an Inflection Point for Loyalty. Are Brands Ready for it?

#531: Leaders in Customer Loyalty: Brand Stories | How SECU Built Trust With its Members Before Launching its Loyalty Program

#530: Leaders in Customer Loyalty: Brand Stories | ButcherBox’s Customer-Obsessed Values Are Driving its Loyalty Program

Leaders in Customer Loyalty: Brand Stories | Inside WestJet’s Strategy to Keep Loyalty Simple in a Crowded Market

#529: Leaders in Customer Loyalty: Brand Stories | Inside WestJet’s Strategy to Keep Loyalty Simple in a Crowded Market

#528: Leaders in Customer Loyalty: Brand Stories | How Nothing Bundt Cakes Turned a Dormant Rewards Program into an Award Winner

#527: Leaders in Customer Loyalty: Brand Stories | How Wyndham Hotels & Resorts is building customer loyalty beyond hotel stays

#526: Leaders in Customer Loyalty: Supplier Voices | How FIS is Helping Brands Build Loyalty in the Agentic World

#525: Leaders in Customer Loyalty: Brand Stories | How Firehouse Subs’ Mission Has Strengthened Emotional Loyalty With Its Guests

#524: Leaders in Customer Loyalty: Supplier Voices | CarltonOne Helps Clients Build Global Loyalty Programs that are Meaningful

#523: Leaders in Customer Loyalty: Brand Stories | How SharkNinja Drives Customer Loyalty through Customer Engagement

#522: Leaders in Customer Loyalty: Supplier Voices | Bringing Data Together: Why a Modern Tech Stack is Crucial to Personalizing Customer Journeys

#521: Leaders in Customer Loyalty: Brand Stories | How Schlotzsky’s Deli is Returning to its Roots While Also Focusing on the Future

#520: Leaders in Customer Loyalty: Brand Stories | How Deutsche Telekom AG Is Expanding Loyalty Beyond Telecom

#519: Leaders in Customer Loyalty: Brand Stories | How PNC Is Rethinking Loyalty in Banking

#518: Leaders in Customer Loyalty: Brand Stories | Reigniting the Experience: How P.F. Chang’s Is Redefining Loyalty Through Status, Access, and Experience

#517: Leaders in Customer Loyalty: Supplier Voices | Mobile Loyalty in Motion: How Messaging Platforms Are Reshaping Customer Engagement

#516: Leaders in Customer Loyalty: Brand Stories | Getting Customers Back on the Road: How Advance Auto Parts Is Redesigning Loyalty Around Value and Simplicity

#515: Leaders in Customer Loyalty: Brand Stories | Redefining Laundry Convenience: How Tide Services Is Simplifying Loyalty and Care

#514: Leaders in Customer Loyalty: Supplier Voices | Inside Hightouch’s Perspective on the Data, AI, and Lifecycle Shifts Reshaping Loyalty in 2026

#513: Leaders in Customer Loyalty: Supplier Voices | Loyalty’s Intelligence Era: How Partnerships, Data Context, and Emotional Relevance Are Redefining Customer Loyalty for 2026

#512: Leaders in Customer Loyalty: Brand Stories | Designing Loyalty for the Way People Travel: Choice Privileges’ Evolving Value Strategy

#511: Leaders in Customer Loyalty: Brand Story | From Sticker Cards to Smart Rewards: Hot Head Burritos Evolves Loyalty

#510: Leaders in Customer Loyalty: Supplier Voices | Inside Valuedynamx’s Perspective on the Forces Redefining Loyalty in 2026

#509: Leaders in Customer Loyalty: Brand Stories | Listening Before Leading: Friendly’s New Approach to Customer Loyalty

#508: Leaders in Customer Loyalty: Brand Stories | Inside Jollibee’s Digital-First Loyalty Strategy Driving Rapid Expansion

#507: Leaders in Customer Loyalty: Supplier Voices | Travel Loyalty Enters Its ‘Choose Your Own Adventure’ Era

#506: Leaders in Customer Loyalty: Brand Stories | How Simon Is Redefining Loyalty in Shopping Centers

#505: Leaders in Customer Loyalty: Brand Stories | Hilton Builds Loyalty Through Flexibility, Recognition, and Human-Centered Travel

#504: Leaders in Customer Loyalty: Supplier Voices | How Phaedon Sees Loyalty Evolving from Programs to Personal Systems in 2026

#503: Leaders in Customer Loyalty: Brand Stories | Papa Murphy’s “Take and Bake” Pizza Reinvents Customer Engagement & Loyalty

#502: Leaders in Customer Loyalty: Supplier Voices | Capillary on Loyalty Trends Shaping 2026

#501: Leaders in Customer Loyalty: Brand Stories | CAVA Blends Bold Mediterranean Flavors with Experience, Innovation, and Outstanding Service

#500: Leaders in Customer Loyalty: Industry Voices | Bounteous on the Shifts Redefining Customer Loyalty

#499: Leaders in Customer Loyalty: Brand Story | A Century of the Crave: White Castle's Recipe for Retaining Loyal Fans for 105 Years

#498: Leaders in Customer Loyalty: Industry Voices | Inside Kobie’s Perspective on the Forces Shaping Loyalty in 2026

#497: Leaders in Customer Loyalty: Brand Stories | Teriyaki Madness: Driving National Growth Using Tech, Flavor, and Fun!

#496: Leaders in Customer Loyalty: Industry Voices | Blings: Putting the Personal into Loyalty Programs

#495: Leaders in Customer Loyalty: Brand Stories | Baked-In Loyalty: Toppers Pizza’s Recipe for Connection and Growth

#494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers

#493: Leaders in Customer Loyalty: Brand Stories | Wings and Rings: Loyalty is Everything

#492: Leaders in Customer Loyalty: Industry Voices | The New Incentive Landscape: Maritz's Collections Motivate Members

#491: Leaders in Customer Loyalty: Brand Stories | How Insomnia Cookies Turns Late-Night Cravings Into Community

#490: Leaders in Customer Loyalty Industry Voices: Driving Emotional Connections That Survive Competitive Pressures

#489: Leaders in Customer Loyalty: Brand Story | Reimagining Loyalty at Sea: Inside Carnival Cruise Line’s New Rewards Experience

#488: ITA Group on Quantifying Emotional Loyalty: Turning Connection into Measurable Business Impact

#487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty

#486: Leaders in Customer Loyalty: Industry Voices | How DragonPass Is Elevating Travel Loyalty Through Trust, Technology, and Time

#485: Inside MANSCAPED’s Members Only Rewards: How Emotional Loyalty Fuels the Brand’s Growth

#484: Leaders in Customer Loyalty: Brand Stories | Moe’s Southwest Grill: Redefining Loyalty with Flavor and Fun

#483: Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations

#482: Executive Spotlight: How Petro-Canada’s Amanda Mitchell Is Redefining Loyalty in a Commodity-Driven

#481: Leaders in Customer Loyalty: Brand Story | Driving Customer Loyalty: Avis’ Vision for Premium, Personalized Mobility

#480: Leaders in Customer Loyalty: Brand Stories | McAlister’s Deli: Crafting Loyalty Through Purpose, Personalization, and a Perfect Cup of Tea

#479: Leaders in Customer Loyalty Industry Voices | How Paisly is Elevating Travel Loyalty Through Personalization and Partnerships

#478: Leaders in Customer Loyalty: Brand Story | TELUS Transforms Loyalty by Delivering Value at Every Connection Point

#477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections

#476: Leaders in Customer Loyalty: Brand Story | Building Loyalty Through Trust, Simplicity, and Scale: Inside ExxonMobil Egypt’s Rewards+ Program

#475: Challenge of Partnerships | Loyalty360 Leaders in Customer Loyalty: The CEO's Desk

#474: Leaders in Customer Loyalty Brand Story | Red Carpet Loyalty: Cameo’s Bold Bet on Experience-Driven Engagement

#473: Leaders in Customer Loyalty: Brand Story | From Scratch to Strategy: Building Loyalty at Church’s Texas Chicken

#472: Leaders in Customer Loyalty Industry Voices: Capillary Technologies on Global Growth, AI, and the Next Wave of Customer Loyalty

#471: Leaders in Customer Loyalty: Brand Stories | Blain’s Farm & Fleet: Cultivating Loyalty Through Customer Insight, Private Brands, and Purpose-Driven Innovation

#470: Leaders in Customer Loyalty: Industry Voices | Loyalty Juggernaut’s David Andreadakis on Redefining the Role of Loyalty in Modern Business

#469: Leaders in Customer Loyalty: Executive Spotlight Featuring Erik Kapila, Director of Loyalty, Marcus Theatres

#468: Leaders in Customer Loyalty: Anil Mansukhani on the Evolution of MGM Resorts’ Loyalty Program

#467: Leaders in Customer Loyalty: Brand Story | From Rural Roots to Loyalty Innovation: How Tractor Supply is Driving Deeper Customer Connections

#466: Leaders in Customer Loyalty: Brand Stories | Blending Tech and Tradition: How Whataburger Builds Loyalty Across Generations

#465: Leaders in Customer Loyalty: Industry Voices | Loyalty Engineering in Action: How Dash Solutions is Revolutionizing Payments to Drive Customer Engagement

#464: Leaders in Customer Loyalty Brand Story: Scooter's Coffee Builds Momentum with a Loyalty Program Redesign That Prioritizes Experience, Flexibility, and Speed

#463: Leaders in Customer Loyalty: Brand Story | Empowering Progress: Echelon’s Member-First Approach to Fitness, Loyalty, and Innovation

#462: 2025 State of Customer Loyalty Report (Part 2) | Leaders in Customer Loyalty: The CEO's Desk

#461: Leaders in Customer Loyalty: Brand Story | From Coffee to AI: Inside EG America's Bold Loyalty Overhaul

#460: 2025 State of Customer Loyalty Report (Part 1) | Leaders in Customer Loyalty: The CEO's Desk

#459: Leaders in Customer Loyalty: Brand Story | How Merz Aesthetics Elevates Loyalty by Keeping it Simple, Rewarding, and Human-Centered

#458: Leaders in Customer Loyalty: Industry Voices | Dr. JR Slubowski of Kobie on Emotional Loyalty, Harnessing Data and Creating Extreme Loyalists

#457: Leaders in Customer Loyalty: Brand Stories | California Cool, Loyalty-Driven: Inside CPK’s Brand Rejuvenation

#456: Leaders in Customer Loyalty: Industry Voices, Featuring Michelle Sequeira Yee, Vice President of Consulting, Bond Brand Loyalty

#455: Leaders in Customer Loyalty: The CEO's Desk | 2025 Customer Loyalty Trends Uncovered Part 2

#454: Leaders in Customer Loyalty: Jessica Starnes on the Success of Weigel's’ My Weigel's Rewards Program

#453: Leaders in Customer Loyalty: The CEO's Desk

#452: Lenovo’s Jamie Linville on Building Authentic Connections and Empowering Small Businesses through Evolve Small

#451: Creating Unforgettable Moments: How VIP Nation Builds Loyalty Through Emotional Experience

#450: Leaders in Customer Loyalty: Industry Voices Modernizing Loyalty with Insight, Flexibility, and Emotional Connection: A Conversation with Beth McCoy, President of CORA Loyalty

#449: Loyalty for Good: How AARP Rewards Drives Emotional Engagement and Meaningful Change

#448: Leaders in Customer Loyalty: Industry Voices Personalization at Scale: How Blings Is Transforming Customer Loyalty with Real-Time Video

#447: Noodles & Company Builds Loyalty by Honoring the Noodle—and the Customer

#446: Leaders in Customer Loyalty: Brand Stories | Cleveland Cavaliers Upping the Loyalty Game

#445: Leaders in Customer Loyalty: Industry Voices | Driving Loyalty with Purpose: A Conversation with Chris Jones of ITA Group

#444: Leaders in Customer Loyalty: Brand Stories | Fleet Feet's Milestone Moment: How a Community-First Retailer Is Elevating Loyalty for the Long Run

#443: Petro-Canada Driving Loyalty Through Purpose, Partnerships, and Personalization

#442: Leaders in Customer Loyalty Industry Voices: Maritz’s Mary Luckey on Reward Strategy, Personalization, and the Future of Loyalty

#441: Executive Spotlight: Tim Glomb, Wunderkind

#440: Leaders in Customer Loyalty Brand Story: Virginia Lottery Bets Big on Customer Loyalty with Purpose-Driven Personalization

#439: Industry Voices: Accelerating Loyalty Through Mobile-First Engagement with Bambu’s Kyle Pretsch

#438: Everyday Getaways and Extraordinary Customer Loyalty: A Deep Dive with Tropical Smoothie Cafe®

#437: Leaders in Customer Loyalty Industry Voices: Switchfly’s Nowell Outlaw on Travel as the Ultimate Loyalty Catalyst

#436: Executive Spotlight: Ryan Draude, Giant Foods

#435: Publix’s Approach to Nurturing Loyalty with a People-First, Legacy-Driven Approach

#434: Industry Voices: Jonathan Silver of Engage People on the Power of Pay with Points and Loyalty Innovation

#433: Leaders in Customer Loyalty Brand Stories featuring Office Depot | Enhancing the Customer Experience in Today’s Work Environment

#432: Leaders in Customer Loyalty Brand Stories featuring Feeding America

#431: Leaders in Customer Loyalty Brand Stories featuring Portillo’s

#430: Leaders in Customer Loyalty: Executive Spotlight featuring Per Jensen, Director of Loyalty, Stop and Shop

#429: First Tech's Commitment to Innovation and Customer Loyalty: An Exclusive Interview with Mairi Burns

#428: Leaders in Customer Loyalty: Executive Spotlight Featuring Don Smith, Chief Consulting Officer, Capillary

#427: Leaders in Customer Loyalty: Brand Stories | How Applebee’s Date Night Pass is Redefining Romantic Dining

#426: Leaders in Customer Loyalty: Industry Voices Featuring Mladen Vladic, Head of Products and Services for Loyalty at FIS

#425: Leaders in Customer Loyalty: Executive Spotlight featuring Aly Blawat, Senior Director of Customer Strategy at Blain’s Farm and Fleet

#424: Setting Sail with Loyalty: How Cruises.com Rewards is Charting a New Course in Cruise Industry Engagement

#423: Leaders in Customer Loyalty: Industry Voices Featuring Alexa Pak from Talon.One

#422: Leaders in Customer Loyalty Executive Spotlight: Amy Barnett, Vice President of Digital Experience and Loyalty at Cracker Barrel

#421: Loyalty Beyond the Cart: How United Supermarkets Gamifies Wellness and Engagement

#420: Leaders in Customer Loyalty: Industry Voices: Don Smith, Chief Consulting Officer at Capillary

#419: How HTeaO is Brewing Emotional Loyalty Through an Elevated Iced Tea Experience

#418: Pizza, Play, and a Fun Pass: How Chuck E. Cheese is Winning Hearts and Wallets

#417: Loyalty Live: Key Customer Loyalty Trends with Phaedon’s Katie Berndt

#416: Loyalty Live: Bounteous’ Ellen Green on Partnerships, Gamification, and Emotional Loyalty in 2025

#415: Daring to Be Different: How True Religion Builds Authentic Customer Loyalty

#414: Loyalty Live: CataBoom’s Aaron Lobliner on Gamification, Personalization, and Driving Loyalty in 2025

#413: From Collectors to Community: How Upper Deck Is Driving Fan Engagement

#412: Loyalty Live | Personalization Without Compromise: Exploring Wunderkind’s Role in the Future of Marketing

#411: Loyalty360 Executive Spotlight: John Sellers, Bank of America

#410: Navigating Gen Z's Expectations: Fat Brands' Digital Strategy for the Mobile-First Consumer

#409: A Love Story: David's Bridal's Diamond Loyalty Program

#408: Scoops of Success: Häagen-Dazs’ Refreshed Approach to Loyalty

#407: Cava’s Loyalty Program: Driving Growth Amid a Surge in Popularity

#406: BWH Hotels: Elevating Customer Loyalty and Inspiring Travel

#405: Loyalty360 Loyalty Live | Shamba Schmidt, Epsilon

#404: Interview with Michelle DeVore: Launching the Supercuts Reward Program

#403: Loyalty360 Loyalty Live | Monique De La Rosa, Ansira

#402: Piada Italian Street Food Upgrades Customer Experience with Revamped Loyalty Program and Digital Ordering

#401: Royal Bank of Canada: Forming Strategic Partnerships and Receiving Recognition for Customer Loyalty Efforts

#400: Loyalty360 Loyalty Live | Todd Hedberg, The Lacek Group

#399: Church’s Texas Chicken: Launching the REAL REWARDS Program and Developing a True Omnichannel Experience

#398: Loyalty360 Loyalty Live | Caitlin Watson and David Shaw, WillowTree

#397: Carter’s: Engaging the Next Generation of Customers with Creative Campaigns and Conversations

#396: Hilton: A Growing Portfolio, Strategic Partnerships, and Digital Innovation Create a Better Customer Experience for Guests

#395: Paris Baguette: Rolling Out a New Rewards Program and Cultivating Emotional Loyalty by Spreading Joy

#394: JOANN: Engaging the Next Generation of Creators and Launching the “JO-AND” Rebrand Campaign

#393: Edible Brands: Growing Emotional Loyalty by Giving Consumers Convenience and Quality

#392: Harps Food Stores: Being “Live” in POS Transactions and Driving Increased Customer Engagement

What We're Seeing and Hearing: September 13, 2024

#391: Loyalty360 Loyalty Live | Dr. J.R. Slubowski, Kobie

#390: David’s Bridal: Cultivating the Next Generation of Customers by Prioritizing Emotional Loyalty Efforts

What We're Seeing and Hearing: August 26, 2024

#389: Giant Food: Enhancing the Customer Experience by Leveraging a Powerful Digital Loyalty Program and Prioritizing Personalization

#388: Blaze Pizza: Personalizing the Guest Experience through Perseverance and a Passion for Customer Engagement

#387: Loyalty360 Loyalty Live | Jonathan Silver, Engage People

#386: Insomnia Cookies: Launching a New Loyalty Program and Building Robust Customer Profiles for Increased Personalization

#385: Loyalty360 Loyalty Live | Nowell Outlaw, Switchfly

#384: Tim Hortons: Cultivating and Increasing Customer Engagement by Leveraging a Unique and Innovative Approach

#383: Stop & Shop: Increasing Customer Engagement by Leveraging In-store Technology

#382: Loyalty360 Loyalty Live | Tim Glomb, Wunderkind

#381: Great Wolf Lodge: Making an Impact on the Full Customer Experience by Evolving Customer Loyalty

#380: Loyalty360 Loyalty Live | Daniel Wood, Engaged Nation

#379: Author Gary Hawkins Discusses His New Book and How an Evolving Society Impacts Retail Technology

Ally Financial: Uniting Communities with Sports Partnerships and Elevating the Customer Experience

Loyalty360 Loyalty Live | Peter Vogel, vPromos

Loyalty360 Loyalty Live | Kelsey Crookes, Baesman

A&W Restaurants: Building Customer Loyalty through Data-Driven Insights and Personalization

Loyalty360 Loyalty Live | Steven Douglas, Addtowallet

Great Clips: Leveraging the Power of a Viral Campaign and Building a Path to Customer Loyalty

Pure Barre: Forming Strategic Partnerships, Leveraging Customer Data, and Amplifying Brand Awareness

Puttshack: Engaging and Educating Customers with a Whimsical Brand Ambassador

Petco: Engaging Pet Parents and Leveraging Pet Partners To Nurture Emotional Loyalty

Capillary’s 2024 Loyalty Expo Session: What are a few key takeaways?

Capillary’s 2024 Loyalty Expo Session: Who would benefit most from attending?

Loyalty360 Loyalty Live | Bill Schneider, SheerID

Loyalty360 Loyalty Live | David Hamel, nventive

Loyalty360 Loyalty Live | Sukumar Muthya, Ansira

Rodney Strong: Sustainability Efforts Engage Consumers and Cultivate Emotional Loyalty

Lowe’s Home Improvement: A Tiered Rewards Program Designed To Engage DIYers and Attract Millennials

Loyalty Live: TCS on Leveraging Customer Data Platforms in Support of Loyalty Program Efforts

The Coca-Cola Company: Brand Refreshes Global Campaign Leveraging AI and Social Media

Loyalty360 Loyalty Live | Patricia Camden and Michael Anders, EY

Melting Pot: Inspiring and Cultivating Emotional Loyalty with Customers

CVS Pharmacy: Evolving Customer Loyalty Programs and Creating a More Convenient Customer Experience

Loyalty360 Loyalty Live | Mladen Vladic, FIS

Loyalty360 Loyalty Live | Terry O’Neil, Citi Retail Services

Bob Evans: Cultivating Emotional Loyalty by Making Customers Feel Recognized and Special

Loyalty360 Loyalty Live | Kim Welther, Baesman

Loyalty360 Loyalty Live | Laura Miller and Martha Cohen, Kobie

Loyalty360 Loyalty Live | Jill Moser, Mastercard

Hooters: Customer Engagement, Brand Partnerships, and the Role of Today’s CMO

Loyalty360 Loyalty Live | Don Smith, Brierley – Capillary

Loyalty360 Loyalty Live | Tom Madden and Katie Berndt, Phaedon

Loyalty360 Loyalty Live | Manoj Agarwal, Xoxoday

1-800-Flowers: Helping Customers Build Meaningful Relationships Builds Better Customer Loyalty

Loyalty360 Loyalty Live | Sam Panzer, Talon.One

Bojangles: Shaping the Customer Experience with the Right Technology and a Dash of Southern Hospitality

Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative

Food Lion: Keeping Customer Loyalty and the Customer Experience at the Forefront

Fubo: Building Brand Love by Rewarding Consumers and Investors

Loyalty360 Loyalty Live | Vince Tirelli, dunnhumby

Loyalty360 Loyalty Live | Sam Panzer, Talon.One

Improving Customer Loyalty: A Q&A with Subway on the Launch of the New MVP Rewards Program

Loyalty360 Loyalty Live | Peter Vogel, vPromos

Cracker Barrel: Over Five Decades of Creating a Welcoming Customer Experience

Hooters: Creating a Culture of Empowered Employees and Elevating the Customer Experience

Luxury Stays: A Q&A with Preferred Hotels on Customer Loyalty and Forming Strategic Partnerships in the Travel Industry

Publix: Cultivating Customer Loyalty by Enhancing the Customer Experience

Loyalty360 Loyalty Live | Andy O’Dell, Clutch

Loyalty360: A Q&A with Author Doug Zarkin on Moving Your Brand Out of the Friend Zone and Creating Emotional Loyalty

Loyalty360 Loyalty Live | Michael Snyder, Comarch

Loyalty360 Loyalty Live | Aaron Lobliner, CataBoom

Loyalty360 Loyalty Live | Don Smith, Brierley – Capillary

Bringing Homes to Life: A Q&A with At Home on Making the Customer Experience Richer Through Value

Loyalty360 Loyalty Live | James Murphy and Sara Fefferman, Salesforce

Loyalty360 Loyalty Live | Ellen Green, Bounteous

Adapting for Today and Tomorrow: A Q&A with Kum & Go about Building a More Agile Loyalty Program

AIR MILES®: Creating One Exceptional Experience To Increase Customer Engagement

Loyalty360 Loyalty Live | Brandon Logsdon, PDI Technologies

Teriyaki Madness: Leveraging Technology To Create an Enhanced Customer Experience

GNC Details Launch of the Newly Revamped myGNC Rewards Program

Loyalty360 Loyalty Live | Kyle Clark, Mastercard

A Rich Legacy of Innovation: A Q&A with Hilton on Providing Exceptional Hospitality for Honors Program Members

Fueling a Rewarding Experience: A Q&A with Parkland on Building a Customer Loyalty Program and Delivering Early Rewards

Loyalty360 Loyalty Live | Kris Tremaine and Tom Madden, Phaedon

Technology Makes It Easier: A Q&A with Wings and Rings on Loyalty Programs and Improved Customer Engagement

A Game-Winning Approach: A Q&A with Aristocrat on Building B2B Customer Loyalty

Loyalty360 Loyalty Live | Roger Williams, Marigold

Exceeding Travelers’ Expectations: A Q&A with Best Western Hotels on Leadership, Customer Loyalty, and Brand Partnerships

Celebrating Women Who Travel: A Q&A with Hilton’s Jenn Chick about National Woman Road Warrior Day and How an Innovative Loyalty Program Enhances the Stay

Turning Left or Right: A Q&A with Parkland on Creating Customer Loyalty in the Retail Fuel Space

Changing the Direction of Banking: A Q&A with LendingClub® on Personalization and Delivering Customer-Centric Benefits

Loyalty360 Loyalty Live | Kim Welther, Baesman

Aristocrat: Loyalty360 Awards Recap Series | 2023 Loyalty Expo

Signia Aspire: Prioritizing Meaningful Relationships with B2B Customers Produce Loyal Program Members

Tractor Supply Company: Building Strong Customer Loyalty with a Devoted Rural Demographic

Loyalty360 Loyalty Live | Oliver Page and Adrian Trzaskus, Deloitte

Connecting with Community: How the e.l.f. Cosmetics’ Beauty Squad Disrupts Industry Norms and Shapes Culture

Men’s Wearhouse: Leveraging Decades of Experience, Innovating To Engage the Next Generation of Loyal Customers

Cinergy: Bringing Customers Back to the Cinema with a Rewards Program Moviegoers Want

Loyalty360 Loyalty Live | Eric Dean, Banyan

Wow Bao: From the Kitchen to the Virtual Space, Wow Bao Delivers Deliciousness to Loyal Customers

Loyalty360 Award Recap: A Q&A with Jason Whiting on the LEGO Group’s Multiple Award Recognitions

Bank of America®: Innovation, Strategic Partnerships, and Personalization Demonstrate Value to Rewards Program Members Untitled Episode

Connecting the Bricks of Successful Loyalty: How LEGO® Built the VIP Rewards Program on Fun, Creativity, and Inclusivity

Loyalty360 Award Recap: A Q&A with Aiman Feza and Elizabeth McNeil on Scene+’s Multiple Award Recognitions

Rewards, Your Way: How Scene+ Uses Personalization and Partnerships to Engage 13+ Million Members

Loyalty360 Award Recap: A Q&A with Stephanie Miller on Signia Aspire’s Multiple Award Recognitions

MOOYAH Burgers, Fries & Shakes: Building Customer Loyalty Between the Buns & Beyond

Loyalty360 Loyalty Live | Andy O'Dell, Clutch

Office Depot: The Human Touch Builds Customer Engagement & Lifetime Loyalty

Verizon: Forming Strategic Partnerships To Create a Meaningful Small Business Customer Loyalty Program

Connecting with Customers in the Wild: How The North Face Builds Emotional Loyalty and Engagement with Experiences

Ford: The Road to Loyalty Program Success – Adapting to Change, Offering Flexibility, and Treating Loyalty Customers Like Family

Designing a Personalized In-Store Experience: How Barnes & Noble’s Customer-Centric Focus Guided Its Loyalty Program Revamp

Loyalty360 Loyalty Live | Chris Mills, Talon.One

Verizon Business 2023 Loyalty Expo Session: The Journey of Customer Loyalty and Retention

Travelers: Leveraging Technology To Increase Customer Engagement and Making Roads Safer for Everyone

Loyalty360 Loyalty Live | Rob Purdy, CarltonOne

Revamping the Loyalty Program: How UDF Adjusts with Changing Customer Trends and Behaviors

Progressive: Living Up to the Founders’ Vision – and the Brand’s Name

Relentlessly Pursuing New Ideas: How Lenovo Leverages Its Role as a Challenger Brand & Creates Customer Loyalty

Idomoo’s Session at Loyalty Expo 2023: Using Personalized Videos To Drive Customer Engagement at Scale

Loyalty360 Loyalty Live | Pamela Erlichman, Jebbit

IKEA Canada – Making Life Better with Empowered Frontline Employees, Brand Values, and Customer Engagement

Hilton Honors 2023 Loyalty Expo Session: Innovating Hospitality with Delight and Surprise Upgrades

Innovation in Untapped Markets: Building Meaningful Value with a Loyalty Program for Paying Rent

Loyalty360 Loyalty Live | Bindu Gupta and Connie Sisco, ICF Next

Kampgrounds of America 2023 Loyalty Expo Speaker Preview: A Data-Centric Approach to Designing Customer Loyalty

IKEA Canada’s 2023 Loyalty Expo Session: Empowering Frontline Co-Workers To Create a Loyalty-Optimal Experience

Delivering Outside the Scope of Normal: How JetBlue Travel Products Builds Customer Loyalty by Exceeding Expectations

Emotional Connection, Personalization, and Value: Donatos’ People-Centric Approach to Customer Loyalty

Donatos 2023 Loyalty Expo Session: Building Personalization and Emotional Loyalty into the Rewards Program

Loyalty360 Loyalty Live | Jonathan Silver, Engage People

Creating Emotional Connections Through Trust and Charity: How Pet Valu Builds Meaningful Customer Relationships

Margaritaville’s 2023 Loyalty Expo Session: Learning from Loyalty Challenges

Personalized Care: How Ulta Beauty Uses Its Ultamate Rewards® Program to Build Emotional Loyalty

Loyalty360 Loyalty Live | Eileen Peacock and Aidan Lundy, Tenerity

A Touch of Madness in the Customer Experience: How Moosejaw Creates Value for Customers Through Exceptional Service

Ulta Beauty at the 2023 Loyalty Expo: How to Develop Successful Loyalty Partnerships

Know Your Customers: How Yesway Creates Meaningful Value through First-Party Data

Adjusting to Customer and Market Changes: The Impact of Customer Data on Customer Loyalty Strategies

Crowdsourcing Loyalty: How David’s Bridal Creates Value for Customers in Low-Frequency Industries

Loyalty360 Loyalty Live | Don Smith, Brierley

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Loyalty360 Loyalty Live | Christopher Sandstrom, Comarch

Loyalty360 Loyalty Live | Joe Martin, Dow Jones and The Wall Street Journal

Serving Uncommon Goodness: Noodles & Company Builds Emotional Connections Through Loyalty and Partnerships

Wrapping Up Rewards: Chipotle’s Recipe for Success

Loyalty360 Loyalty Live | Robert Passikoff, Brand Keys

Loyalty360 Loyalty Live | Zsuzsa Kecsmar, Antavo

Loyalty360 Loyalty Live | Tom Madden and Bindu Gupta, ICF Next

Loyalty360 Loyalty Live | Nina Rose, The Lacek Group

Loyalty360 Loyalty Live | Ravi Srinivasan, Group FiO

Loyalty360 Loyalty Live | Mladen Vladic, FIS

Navigating Togetherness in a Post-Covid World

Loyalty360 Loyalty Live | Nick Casares, PolyientX

The Art of Loyalty: Profiting from Creativity

Petsense by Tractor Supply Loyalty Program has Customers Barking, Purring and Squawking for Joy

Loyalty360 Loyalty Live | Jeff Lambert, TiiCKER

Blue Buffalo Buddies Rewards Program Fetches Platinum Loyalty360 Award

Loyalty360 Interview with Loyalty Expo Award Winner – Tim Hortons

Loyalty360 Interview with Loyalty Expo Award Winner – Floor & Decor

Caribou Coffee Caffeinators Perk Up to Refreshed Loyalty Program

Loyalty360 Interview with Loyalty Expo Award Winner – TELUS

Loyalty360 Loyalty Live | Tim Glomb, CM Group

Loyalty360 Loyalty Live | Sandeep Bhanote, Fiserv

Diners Line Up for Pizza Buffet Rewards

Loyalty Expo Award Winner – MGM Resorts

Loyalty360 Loyalty Live | Stephanie Meltzer-Paul, SessionM

Loyalty360 Loyalty Live | David Andreadakis, Kobie

Loyalty360 Loyalty Live | Bill Schneider, SheerID

Live on the Scene+ - Loyalty Program Shows No Signs of Slowing

Loyalty360 Loyalty Live | Zsuzsa Kecsmar, Antavo

Driving Loyalty through Donation Drives

Fans Applaud Vivid Seats Loyalty Rewards

Shell and Kroger Fuel Customer Loyalty

At Chico’s Outstanding Service is Always Fashionable

Loyalty360 Loyalty Live | Ravi Srinivasan, Group FiO

Fazoli’s Serves Up Loyalty with a Side of Delicious Rewards

Shell Celebrates a Decade of Loyalty Rewards

Loyalty360 Loyalty Live | Natasha Janic, Salesforce

Wings and Rings Flies Toward Future Growth with AI Integration

Loyalty360 Loyalty Live | Zyed Jamoussi and Ken Kaufmann, Unite Nots

Loyalty360 Loyalty Live | Nancy Gordon, Bakkt

Customers Respond Quickly to Sally Beauty DoorDash Partnership

Loyalty360 Loyalty Live | Matt Kates, Clarus Commerce

Global Hotel Alliance Finds Strength in Numbers

Loyalty360 Loyalty Live | Rachel Bicking, Tenerity

ExxonMobil Partnerships Deepen Customer Loyalty Efforts

Loyalty360 Loyalty Live | Suman Mahalanabis and Padmashwini Raghunathan, TCS

Loyalty360 Loyalty Live | Cassie Preston, Baesman

Strategic Partnerships and Brand Advocates Key to Wing Shack’s Success during Pandemic

MGM Wagers Big on Non-Gaming Loyalty Members

Cohesive Customer Loyalty Program Encompasses “ALL of Accor”

Customers Flip Over IHOP Loyalty Program

Ruby Tuesday Doesn’t Let Age Slow it Down

Loyalty360 Loyalty Live | Bill Swift, Brierley

Global Roll-Out of MyMcDonald’s Loyalty Program is Team Effort

Loyalty360 Loyalty Live | Michael Schuh, Kroger Precision Marketing

Escaping to Paradise with Margaritaville Perks

Loyal Carl’s Jr. and Hardee’s Fans Crave Rewards Program

Loyalty360 Loyalty Live | Eugenia Blackstone, Iris Powered by Generali

Alessio Marchetti, Intesa Sanpaolo | Leaders in Customer Loyalty Series

Citizens Financial Banking Experience Survey Reveals Trends in Digital Banking a Sound Investment

Brides Say “I Do” to David’s Bridal Diamond Loyalty Program

Loyalty360 Loyalty Live | Joe Pino, Clutch

Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience

Loyalty360 Loyalty Live | John Nash, Redpoint

Insomnia Cookies Delivers Sweet Loyalty Program for its Best Customers

Wyndham Hotels & Resorts Partners with Bakkt, Enhancing Wyndham Rewards

Loyalty360 Loyalty Live | Susan Frech, Vesta

Loyalty360 Loyalty Live | Ramya Murali and Michael O’Brien, Deloitte

Loyalty360 Loyalty Live | Travis Markel, Arrivia

Loyalty360 Loyalty Live | Christian Selchau-Hansen, Formation

Q&A with Tiffany Myers, MOOYAH Burgers, Fries and Shakes

Loyalty360 Loyalty Live | Susan Stein, Baesman

Peet’s Coffee Revamps Loyalty Program from Ground Up

Loyalty360 Loyalty Live | Dennis Reardon, Mastercard

Bank of America Aims for Luxury with Preferred Rewards Program

Verizon Looks to Technology to Push Loyalty Forward

Loyalty360 Loyalty Live | Adhish Kulkarni, Evolving Systems

Loyalty360 Loyalty Live | Carlos Dunlap-Beard and Tom Baker, Clarus Commerce

Loyalty360 Loyalty Live | Farrah Shultz, Kobie Marketing

Loyalty360 Loyalty Live | Jillian Dimoff, Cheetah Digital

Ford Revs Up Their Engine To Loyalty Success

Loyalty360 Loyalty Live | Don Smith, Brierley

Loyalty360 Loyalty Live | Tom Madden, ICF Next

New Seasons Market Brings New Approach to Customer Loyalty

Build-A-Bear’s Bonus Club Now Serving Multi-Generations

Loyalty360 Loyalty Live | Laura Gardiner and Dipti Bramhandkar, Iris

Cinnabon Looks to Brighter Days on the Horizon

Best Western Allows Best Loyalty Customers to “Choose Your Own Adventure”

Loyalty360 Loyalty Live | Zsuzsa Kecsmar, Antavo

CVS Puts “Extra Care” Into Established Loyalty Program

For Mister Car Wash Loyalty Program, Consistency is Key

Loyalty Live - Gabriele Giancola, Qiibee

Does Del Taco Have a Loyalty Program? ‘Del Yeah!’ They Do

Author Emmanuel Probst Says Simple Brand Hacks Can Deliver Meaning on a Limited Budget

Jack in the Box is “Jack of All Trades” in Loyalty Offerings

Schnucks Rewards Using Technology to Enrich Customer Experience

Western Union Speaker Preview at Loyalty360 Expo

Papa John’s Loyalty Program Earning Big Slice of Brand Revenue

rue21 Seeing Big Growth with Rewards and Loyalty Efforts

Loyalty Live - Guy Cierzan, ICF Next

Salata Salad Kitchen Rolls Out New App to Freshen Loyalty Program

Loyalty Live - Patrick Tripp, Cheetah Digital

Quiznos Anchored in Innovation in Loyalty Efforts

VASA Fitness Using Burn & Earn Rewards Program to Promote Personal Voyages

Loyalty360 Loyalty Live | Don Smith, Brierley

Certified Angus Beef Growing New Steakholder Rewards™ Program

Tim Hortons New Loyalty Program Helps Boosts Digital Sales 30%

Loyalty360 Loyalty Live - Matt Kates, PrizeLogic

Hallmark Delivers Smiles To Crown Rewards Members

McAlister’s Deli Drives Loyalty with a ‘Little Something Extra’

Capriotti’s Sandwich Shop Combines Marketing and IT Efforts

AAA Northeast Focuses on the Person, Not the Vehicle

Toppers Pizza’s Upper Crust Society Designed for Product Addicts

Celebrity Cruises Sets Sail on Improved Loyalty Program

Loyalty360 Loyalty Live - Aaron Mclean, Stuzo

Loyalty360 Loyalty Live - Sumit Khandelwal, Xoxoday

Firehouse Subs Gives Rewards, Plus Gives Back

Chuck E. Cheese Creating Experiences, Memories for Loyalty Members

Loyalty360 Loyalty Live - Susan Frech, Vesta

Loyalty360 Loyalty Live - Oliver Mitchell, Brandmovers

A Look at 2021’s Most Patriotic Brands in America

Loyalty360 Loyalty Live - Chris Bosco, SMG

Loyalty360 Loyalty Live - Luke Smith, Baesman

Loyalty360 Loyalty Live - Natasha Janic, Salesforce

For Price Chopper and Market 32, Charity Giving Grows Loyalty Programs

Loyalty360 Loyalty Live - Martha Cohen, Kobie

Fuzzy’s Taco Shop Uses Strong Fan Base to Grow Rewards Program

Loyalty360 Loyalty Live - Tim Glomb, Cheetah Digital

Hagerty Drives Memberships with Loyal Auto Enthusiasts

Loyalty360 Loyalty Live - Rachel Bicking, Tenerity

Loyalty360 Loyalty Live - Bindu Gupta, Comarch

Overstock Listens to Way Customer Speaks to Spur Growth

Loyalty360 Loyalty Live - Hye-Joo Kim, Evolving Systems

Casey’s Delivering ‘Summer of Freedom’ for Loyalty Members

Loyalty Live with David Andreadakis, CIO, Kobie

Red Lobster Loyalty Program Uses Roadmap to Build Members and Trust

Loyalty360 Loyalty Live - with Ned Moore, Clutch

Chicken Salad Chick’s “Female First” Loyalty Approach Grows Brand

For Jersey Mike’s Subs, Technology Keeps Rewards Running

Loyalty360 Loyalty Live - with Tyler Baesman and Rachel Iannarino, Baesman

Michaels Uses Personalization, KPIs to Get Creative with Rewards Program

Loyalty360 Loyalty Live - with Tim Glomb, Cheetah Digital

Ideal Image Using Memberships to Personalize with Consumers

Loyalty360 Loyalty Live - with Eugenia Blackstone, Generali Global Assistance

ExxonMobil Leverages Data to Predict Consumer Behavior

Loyalty360 Loyalty Live - with Michelle Wildenauer, The Lacek Group

Loyalty360 Loyalty Live - with Brandon Logsdon, PDI

Loyalty360 Loyalty Live - with Andrew Pine, Porsche Cars North America

Loyalty Live Mini-Series - 2021 Trends in Loyalty & CX with Emil Sarkissian, CEO at Loyalty Methods

Giant Food’s New Loyalty Program Builds on Digital Relationship

Mohegan Gaming & Entertainment Better Big on Guest Loyalty

Loyalty Live Mini-Series - 2021 Trends in Loyalty & CX with Carlos Dunlap-Beard

Loyalty Live - 2021 Trends in Loyalty & CX w/ Tania Tawil, VP Client Services at Kobie

Joella’s Hot Chicken’s New Rewards Program is Hot, Hot, Hot

Giant Eagle Works to Keep myPerks Simple and Easy

Loyalty Live with Todd Leach, Chief Client Officer at SMG

AARP Rewards Grows Membership with Intentional Touchpoints

Urban Air Adventure Park Grows Customers with Kid-Friendly Activities

Loyalty Live w Adhish Kulkarni, SVP and GM Digital Engagement and Loyalty Solutions for Evolving

Verizon Expands Loyalty Program

Salling Group’s New Loyalty Platform is ‘Grandma Approved’

‘Avocado Nation’ Helping Grow Avocados From Mexico Sales

Chipotle Uses Unique Ways, Channels to Build Loyalty program

Ally Financial’s Marketing Capitalizes on Gamification Efforts

Choice Hotels Bets on New Gaming Partnership To Increase Loyalty

Q&A With Raja Rajamannar, Mastercard

Atlantic Lottery Extends Customers’ Play Experience

Checkers and Rally’s Launch Rewards Program to ‘Keep It Simple’

Employee Buy-In Grows Hannaford All-Digital Rewards Program

TELUS Uses Rewards, Social Purpose to Grow Customer Engagement

Floor & Decor’s Unique PRO Rewards Changes Member’s Business, Lives

Wyndham Focuses on Customers in Winning 360-Degree Honor

In Challenging Times, Air Canada’s Giveback Program Shines a Light

How Canada’s SCENE Stays Relevant, Innovative, Loved

Donatos’ Revamped Loyalty Program Gets Personal

Teriyaki Madness Gets Ahead of Loyalty Curve with New Technology

Team Engagement is Key to The GIANT Company’s Loyalty Launch

Consumer Community Grows Veggies Made Great Brand

Domino’s Relies on Product Insurance to Build Customer Loyalty

LEGO Goes After a Lifetime of Loyalty

19 Crimes Breaks the Rules to Win Loyalty Program Design Award

Alan Magee, Church’s Chicken

Loyalty360 Loyalty Live - Challenges in Tier Management with Guy Cierzan from ICF Next

Loyalty360 Loyalty Live - Challenges in CSR with Carlos Dunlap from Clarus Commerce

Loyalty360 Loyalty Live - Challenges in CSR with Pam Erlichman from Jebbit

Preferred Rewards Delivers Big Numbers for Bank of America

Sodexo Uses Employment Engagement to Highlight the ‘How

Painting With a Twist Builds Emotional Connections Through Shared Experiences

GPM Grows Convenience Stores Loyalty Through M&A

Dave Etling of InComm InCentives on the Importance of Customer Loyalty

Nir Patel, President, Belk

Loyalty Live Session | Challenges in Tier Management with David VanWiggeren from Drop Tank

Loyalty360 Loyalty Live Session | Carlos Dunlap, Clarus Commerce

Andy Rebhun, Vice President of Digital, El Pollo Loco

Ben Cooke, VP of Business Development & Ellen Donahue, VP of Marketing, Fleet Feet

Loyalty360 Loyalty Live Session | Rick Boubelik, VP of Loyalty, Epsilon

Breaking Through and Building Relationships −Challenges of Today’s Senior Marketer

Brian Hipsher, VP Marketing, Jason Whitt, Bibibop Marketing Manager, Devyn DeMatteo, Charleys Marketing Manager & Maggie Mackie, Sr. Marketing & Communications Coordinator | Charleys Philly Steaks & BIBIBOP

Kim Klenk, Growth Marketing Director for Branch Insurance

Krystal Zell, VP Customer Marketing and Operations, The Home Depot

Ana Guzman, Director of Loyalty & Customer Engagement, TGI Fridays

Donna Josephson, SVP & CMO, Corner Bakery

Loyalty360 Loyalty Live Session | Chuck Christianson, Chief Revenue Officer, cxLoyalty

Loyalty Live Session | Daniel Shkedi, Sr. Product Marketing Manager, Forter

Todd Miller, Sr. Director of Brand Strategy and Experience, Wawa

Malachi Bennett, Loyalty Manager & Fergie Theriault, General Manager Marketing, Shell Retail North America

Thought Leadership Focus: Marketing Through COVID

Brandon Delgrosso, General Manager, Kong Box

Loyalty Live Session | Marlon Bowser, Founder and CEO, HTK

Marina MacDonald, CMO, Red Roof

Loyalty Live Session | Karen Szarvas, Sr. Director of Customer Loyalty and Partnerships, The Vitamin Shoppe

Loyalty Live Session | Bindu Gupta, Loyalty & Marketing Strategist, Comarch

Tom Nichols, Author, The Death of Expertise Pt. 2

Patrick Stewart, CEO, Apricot Lane Boutiques

Tom Nichols, Author, The Death of Expertise

Loyalty Live Session | Sue Frech, Co-Founder and CEO, Vesta

Dorothy Dowling, SVP and Chief Marketing Officer, Best Western

Loyalty Live Session | Kim Welther and Jeremy Riga, Baesman

Loyalty Live Session | Clay Walton-House, Managing Director, Integrated Loyalty Solutions, PK

Loyalty360 Webinar | The 3 Steps to Future-Proof Your Customer Loyalty Strategy

Lisa Erickson, Senior Director of CRM and Loyalty, Sleep Number

Mats Winter, Director of Product, Air Canada

Loyalty Live Session | David VanWiggeren, CEO, DropTank

Paige Schaffer, CEO, Global Identity and Cyber Protection, Generali Global Assistance

David Sykes, Head of U.S., Klarna

Loyalty Live Session | Matt Kates, CMO, Prizelogic

Loyalty Live Session | Emil Sarkissian, CEO, Loyalty Methods

Mark Swartz, Senior Director of Consumer Cards, and Natalie Nah, Senior Director of Client Engagement, CIBC

Loyalty Live Session | Carlos Dunlap-Beard, VP of Business Development and Loyalty Solutions, Clarus Commerce

Karen Goldner, Director of Global Brand Marketing for The Coffee Bean and Tea Leaf

Loyalty Live Session | Tom Madden, Senior Partner, ICF Next

Matt Eckert, President, Holiday World

Loyalty Live Session | Jonathan Lacoste, President and Co-Founder, Jebbit

Loyalty Live Session | David Andreadakis, Chief Innovation Officer, Kobie

Chris Johnson, CEO, Classic Cinemas

Johannes Ariens, CEO and Co-Founder, LOGE

Loyalty Live Session | Don Smith, Chief Strategy and Analytics Officer, Brierley

Loyalty360 Webinar | The Rise of Premium Loyalty - What Do Your Customers Expect in 2020?

Zipporah Allen, VP of Digital Customer Experiences, Taco Bell

Loyalty Live Session | Richard Jones, CMO, Cheetah Digital

Bill Tine, VP of Marketing, King Arthur Flour

Kyle Ferguson, CEO, Confirmit

Loyalty Live Session | Lonnie Mayne, Founder and CEO, Red Shoes Living

Rupa Rajopadhye, VP of Marketing Services, Iris

Carlos Dunlap-Beard, VP of Loyalty Solutions, Clarus Commerce

Melissa West, Director of Product Solutions, PDI

Alicia Mowder, Head of US Marketing at Circle K

Marti Beller, President, Kobie Marketing

Susan Frech, Co-Founder and CEO, Social Media Link

Christian Selchau-Hansen, CEO, Formation

Rick Boubelik, Senior Director Loyalty Marketing, Epsilon

Guy Cierzan, Managing Partner, Loyalty, ICF Next

Len Covello, Chief Technology Officer, Engage People

Lukasz Sloniewski, Consulting Director, Comarch