All Episodes
Mortgage Manager Playbook — 230 episodes · page 1 of 3
Outlook for 2027
How to be Successful in Recruiting in Today’s World
Outlook for 2027 (Malcolm Hollenteiner)
Outlook for 2027 (Joe Camerieri)
How Loan Officers can Retain, Recapture, and Respond in Real Time to their Customers
2nd Half Outlook for 2026
Training & Development Matter More Than Ever
Managing Top Producers
Building a High Performance Sales Team
Coaching and Success in Origination
Technology Should Be a Multiplier, Not a Fix
Build a Book that Stays: Turning One-Time Client into Lifetime Revenue
Building a Future Mortgage Company
Episode 316: Turning Customer Experience into Revenue: Lessons from Secret Shopping
Episode 315: 2026 Trends in Production
Episode 314: Paradox of the P&L Management
Episode 313: Achieving High Productivity in Sales
Episode 312: The Why of Money: Change or Become Irrelevant
Episode 311: AI that Move Loans
Episode 310: Loan Officer Retention Strategies
Episode 309: Removing Friction in the Mortgage Process
Episode 308: The Unbelievable Adventures of Gabby and Josh Can, Author LaTasha Waddy
Episode 307: Corporate Cure, author John Owens
Episode 306: What Mortgage Leaders must Rethink in 2025-2030
Episode 305: Speed to Need: The Consumer’s Homeownership Journey
Episode 304: Breaking Free from Transactional Training Model
Episode 303: Branch Manager Misalignment: Impact on Lenders’ Profitability
Episode 302: What is Means to be an Entrepreneur in Sales
Episode 301: Hunting in a Down Market: Affordable Housing Opportunities
Episode 300: Senior Age of Management and Failure to Innovate
Episode 299: Important Trends in Reverse Mortgages
Episode 298: Recent Trends in Recruiting from LOs to Executives
Episode 297: Winning Strategies during a Merger Retention
Episode 296: Financial Literacy and Best Practices
Episode 295: Upsetting the Cult of Comfort
Episode 294: Managing in a Volatile Time
Episode 293: Persevering Through Purpose
Episode 292: Building a National Recruiting Plan
Episode 291: Three Types of Leaders: What Works in Volatile Markets
Episode 290: Rocket & Zillow Views on Future of Mortgage Banking
Episode 289: Why be a Broker in a Challenging Market?
Episode 289: Why be a Broker in a Challenging Market?
Episode 288: New Revenue Growth Opportunities for 2025
Episode 287: How to Manage Change
Episode 286: Overcoming Key Mistakes in Leadership
Episode 285: Untapped Market Opportunities
Episode 284: Growing Your Mortgage Business in 2025
Episode 283: Developing a Change Management Strategy
Episode 282: The Why of Money
Episode 281: Setting up Your Sales Teams for Success in 2025
Episode 280: The New Version of the Power Hour
Episode 279: Don’t Accept Poor Sales Results
Episode 279: Don’t Accept Poor Sales Results
Episode 278: Entering a New Market
Episode 277: Getting the Most out of your People in 2025
Episode 276: What Makes a Successful Broker?
Episode 275: 2025 Operational Roadmap
Episode 274: Amazon Effect on Mortgage Lending
Episode 273: What Do Loan Officers Want from Their Lenders
Episode 272: YouTube Millionaire Mastery
Episode 271: ROI on Training and Future Trends
Episode 270: All Hands on Deck—Action Items for Banks
Episode 269: No Customer Referrals: Here’s Why and How to Correct
Episode 269: No Customer Referrals: Here’s Why and How to Correct
Episode 268: Solving Your Process Gaps in Your Workflow
Episode 267: Moving IT to Sales
Episode 266: Fixing the Broken Sales Model: Leadership Malpractice
Episode 265: What Realtors want from Loan Officers
Episode 264: Breaking Free from Being Held Hostage by Your Sales Force
Episode 263: Interview with Mark Stiving, Ph.D., Author, Selling Value
Episode 262: Fixing the Broken Sales Model: Core Competencies and When to Outsource
Episode 261: Fintech & Bankers: What is the Correct Strategy?
Episode 260: Fixing the Broken Sales Model: Practical Tips for Investing and Using Technology
Episode 259: Steps to Pricing a Mortgage Loan
Episode 258: Fixing the Broken Sales Model: Rick Sharga
Episode 257: NAR’s Settlement and Its Implications with Brian Koss
Episode 256: Fixing a Broken Sales Model
Episode 255: NAR’s Settlement and Its Implication with S.A. Ibrahim
Episode 254: How Local MBA Groups Can Help Lenders
Episode 253: NAR’s Settlement and Its Implications with Kevin Peranio
Episode 252: What Key Sales Activities are Critical Today?
Episode 251: Being Memorable in Your Sales Interactions
Episode 250: How to Get the Most out of Your LOs
Episode 249: Good Sales Leadership is a Sales Multiplier
Episode 248: Embracing CRA to Increase Production
Episode 247: Social Media for Loan Originators
Episode 246: Key Marketing KPIs for 2024
Episode 245: Expanding Your Origination Business throughout the State
Episode 244: Top Three Strategies to Get More Referrals
Episode 243: Successfully Going from Non-Delegated to Delegated
Episode 242: What Metrics should Senior Sales Leaders use Today?
Episode 241: Solution-Orientated Loan Officer
Episode 240: Value-Based Selling: What is Means Today
Episode 239: The Rise of the New Loan Officer
Episode 238: Modern Day Sales Blocking & Tackling
Episode 237: Launching a Technology Change Strategy
Episode 236: Getting the Green Light for Sales Investment
Episode 235: Sales Discipline & Accountability
Episode 234: New Trends in MSR
Episode 233: How to Sell More Cars