All Episodes
Across the Funnel — 192 episodes
Ep # 193: A 75% Signal Correlation Nobody Is Tracking Yet ft.Mackenzie Smith (SVP, Customer Value, Backstory AI)
Ep # 192: Speed Beats Capability in Every Build vs Buy Decision ft. David Karp (SVP, Customer Success, Billtrust)
Ep # 191: How A Non-Coder Replaced An Entire Product Team With One Agent ft. Mathias Biilmann (CEO, Netlify)
Ep # 190: How to Catch a Bad-Fit Customer Before They Churn ft. Andrew Loomis (VP of Customer Success, Sisense)
Ep # 189: Why Post-Sales Messaging Matters More Than Launch Messaging ft. Fahad Aziz (Founder and CEO, PuppyDog)
Ep # 188: The AI Metric Founders Should Stop Bragging About ft. Jeppe Schytte-Hansen (CEO & Co-Founder, Omnidocs)
Ep # 187: 97% Trial-to-Paid, 21-Day Sales Cycles, and the New SaaS ROI Bar ft. Sara Wyman (CEO, Stackpack)
Ep # 186: Why Land and Expand Breaks Without Post Sales Discipline ft. Paige Tyrell (Chief Growth Officer & Co-Founder, Prefixbox AI)
Ep # 185: How Stronger Handoffs Create Better Retention Outcomes ft. Kelly McGuire (VP of Customer Success, Everstage)
Ep # 184: How to Use Client Intelligence to Build Trust in Technical Sales ft. Julie Barberio (VP of Client Solutions, Sequence Inc.)
Ep # 183: The Sales Psychology Behind Better Outreach, Better Coaching, and Better GTM ft. Zac Blakely (CEO & Co-Founder, Foundations)
Ep # 182: How Strategic Qualification Improves Pipeline Quality and Win Rates ft. Boris Cho (VP Growth, ChangeMakers)
Ep # 181: What Revenue Leaders See in the Data That Others Miss ft. Sara Archer (CRO, ChartMogul)
Ep # 180: The Consensus Architect: What Modern Selling Actually Demands ft. Cristina De La Cruz (CRO, ISG Partners)
Ep # 179: The Digital Sales Room Playbook: Running Complex Deals in One Shared Space ft. Carl Carell (Co-Founder, GetAccept)
Ep # 178: First Export as the Aha Moment: Onboarding for Creative Software ft. Laura Burkhauser (CEO, Descript)
Ep # 177: AI for Post-Sales: The Quiet Effort Behind Data Modeling and Context ft. Jon Finegold (CEO, Precog)
Ep # 176: Spotting At-Risk Accounts Without a Fancy Health Score ft. Francesca Smedberg (Former VP of Product, Rillion)
Ep # 175: Turning Sales Content Into a Sales System: The “In-Home” Playbook ft. Dean Curtis (CEO, Ingage)
Ep # 174: AI-Native vs. AI-Powered: Why the Distinction Defines the Future of SaaS ft. Doug Marinaro (CEO & Founder, Riptide)
Ep # 173: Qualification as Risk Management: The Discipline Behind Predictable Pipeline ft. Colin Wood (VP, US Sales, SG Analytics)
Ep # 172: Beyond Conversation Intelligence: Adding the Emotional Layer GTM Teams Need to Win ft. Chandra DeKeyser (Co-Founder, Voicera)
Ep # 171: Intent Signals Are Broken: What To Do Instead ft. Omer Gotlieb (Founder & CEO, Salespeak)
Ep # 170: Preventative AI: Replacing Approval Bottlenecks with Guardrails ft. Kyle Racki (Co-Founder & CEO, Proposify)
Ep # 169: AI for Dispute Fighting: Turning Usage Data Into Bank-Readable Evidence ft. Patrick Petteruti (Founder, Chargeblast)
Ep # 168: Pricing and Packaging for AI Usage Plans: Credits, Metering, and What Actually Works ft. Vova Feldman (Founder, Freemius)
Ep # 167: The Economics Of Freemium Versus Revenue First ft. Steve Benson (CEO, Badger Maps)
Ep # 166: Account-Based Execution Without the Enterprise Budget ft. Aleksa Mitrović (Founder, Dealmayker)
Ep # 165: Bootstrapping A Support Platform In An AI Hype Cycle ft. Vlad Shlosberg (CEO, Foqal)
Ep # 164: Fraud, Signals, And Spend: How Modern Risk Engines Really Work ft. Robert Kraal (CEO & Co-Founder, Silverflow)
Ep # 163: The “Appropriate Experience” Test for AI in CS ft. Lincoln Murphy (VP of Customer Experience, ListKit)
Ep # 162: Turning Personality Insight Into Daily Execution ft. John Betancourt (CEO, Humantelligence)
Ep # 161: How to Build Outbound That Survives Gmail Summaries and AI Filters ft. Vladyslav Podoliako (CEO, Belkins & Founderly)
Ep # 160: Rethinking GTM: Aligning Every Team Around the Customer ft. Paul Staelin (ex CCO, Vercel)
Ep #159: The Next UI Revolution: How AI Is Rewriting Human Machine Interaction ft Dennis Mortensen (CEO, LaunchBrightly)
Ep # 158: How Postgres Branching Boosts Adoption & Retention ft. Tudor Golubenco (CTO, Xata)
Ep #157: From Spray-and-Pray to Predictive Sales ft. Viktoria Izdebska (Founder, Octrace)
Ep #156: The Fast-Fashion Era of SaaS ft. Joseph Lee (CEO, Supademo)
Ep # 155: Building a Data-Driven SaaS Estate for CS & GTM ft. Oliver Quittek (CRO, Viio)
Ep #154: The Future of Data Warehousing in the Age of AI ft. Jacqueline Cheong (CEO, Artie)
Ep #153: Scaling SaaS with No-Code Mobile Apps & AI ft. Kaius Meskanen (CEO, Choicely)
Ep # 152: Why AI Could Replace Your Sales Team ft. Dan Thomson (Founder & CEO, Sensay)
Ep # 151: Revealing the Million-User Milestone from Day One ft. Simone Macario (Founder of Sharly.ai)
Ep # 150: AI is Changing Sales – Here's What You Don't Know ft. Ioanna Onasi (CEO & Founder, Dextego)
Ep #149: Why Accountants are Ditching Spreadsheets ft. Emily Maxie (Interim SVP of Sales & Marketing, Firm360)
Ep #148: Why DIY AI Solutions Might Be Riskier Than You Think with Brad Micklea (CEO & Founder, Jozu)
Ep #147: Reimagining Remote Work with Data-Driven Virtual HQs ft. Erik Braund (CEO, Katmai)
Ep #146: Redefining Web Access for AI Agents ft. Philippe Mizrahi (CEO, Linkup)
Ep # 145: The Death of Websites? Exploring the Agent-Driven Internet with Joel Varty (CTO, Agility)
Ep # 144: The Evolving Role of AI in Sales & Revenue ft. Ryan Milligan (VP, QuotaPath)
Ep # 143: Building Climate-Resilient Cities with AI ft. Angelos Chronis (CEO, Infrared City)
Ep # 142: Scaling AI-Driven Support in Real Estate SaaS ft. Lindsay Liu (CEO, Super)
Ep #141: Turning Meeting Data into Organizational Gold ft. Ramsey Pryor (CEO, Rumi.ai)
Ep # 140: Scaling SaaS Success: Mastering Marketplaces with Johan Aussenac (CEO, WeTransact)
Ep #139: The $32,000 Hiring Mistake: One Bad Hire Could Bankrupt You ft. Alexandre Duffaut (CEO & Co-founder, Noota)
Ep #137: Driving Ecommerce Growth with Smart Data Algorithms ft. Sahin Secil (CEO, heybooster)
Ep # 138: Founders Don't Buy, They Partner ft. Jagath Narayan (CEO, Ordoro)
Ep # 136: Solving Half-Adopted Cloud Challenges in a $10B Market ft. Paul Dudley (Streamkap, CEO)
Ep #135: Scaling Employee Engagement with a Data-First SaaS Approach ft. Will Turner (CEO, GoJoe)
Ep # 134: Turning Screens into Strategic Assets ft. Mark McDermott (CEO, ScreenCloud)
Ep # 133: Connecting Content to Business Outcomes with Nick Wassenberg (CEO, Cludo)
Ep #132: Trust Crisis: Why B2B Sales Are Changing ft. Manuel Hartmann (Founder & CEO, SalesPlaybook)
Ep # 131: How AI Eliminated Our CFO Overnight ft. Yannick van der Vaart (CEO, Sheetgo)
Ep # 130: AI-Driven Recruitment: Revolutionizing Talent Acquisition and Bias-Free Hiring ft. Pil Byriel (Co-founder & CEO, Develop Diverse)
Ep # 129: The Future of Sales: AI Agents, Automation, and Scaling Smarter ft. Frank Sondors (Co-founder & CEO, Salesforge)
Ep # 128: Leveraging AI for Smarter Procurement ft. Andreas Zimmermann (CEO, mysupply)
Ep # 127: The Future of AI in Sales & Customer Success: Insights to Action ft. Tom Lavery (President & Founder, Jiminny)
Ep # 126: From Dinner Idea to 250,000 Users: Turning Unused PTO into Meaningful Benefits ft. Rob Whalen (CEO & Co-founder, PTO Exchange)
Ep # 125: Merging Heap, Hotjar, and ContentSquare: Building a Unified Customer Success Strategy ft. Tushar Bansal (SVP of Customer Success, ContentSquare)
Ep # 124: The Future of Conversation Intelligence: A Deep Dive with Grain's Jeff Whitelock & Mike Adams
Ep # 123: Automating 70% of Common Deal Tasks with AI ft. Derek & Tim (Co-founders, Socratics.ai)
Ep # 122: Doubling Customer Base to 1000+, Growth Strategies from PeopleForce's CCO Alexandra Sagaydak
Ep # 121: From LMS365 to Zensai - Amie Weizer's Journey in Enabling Human Success (Director, Zensai)
Ep #120: Selling Smarter with AI: A Sales Leader's Playbook ft. Bhavan Kochhar (VP Sales, inFeedo)
Ep 119: The SEO Trap: Avoiding Over-Reliance on a Single Acquisition Channel ft. Nate Matherson (CEO, Positional)
Ep #118: The AI Solution for Streamlining RFPs ft. Gaurav Nemade (Co-Founder, Inventive)
Ep # 117: From Startup to Global: How Metric's Fintech Expansion Reached 30 Countries in a Month ft. Meenah Tariq (Founder & CEO)
Ep # 116: Balancing Innovation and Scalability in B2B Data Integration: Insights and Industry Trends ft. Peter Fishman (CEO & Co-founder, Mozart Data)
Ep # 115: Transforming AI-Powered Hiring ft. Malinda Coler (CEO, Conversa)
Ep # 114: Mastering Community-Led Growth in the AI Era ft. Zach Hawtof (CEO & Co-Founder, Tightknit)
Ep # 113: Revolutionizing Meetings and Feedback with AI ft. Richard White (Founder & CEO, Fathom)
Ep # 112: Optimizing Sales Engagement: The Role of Timing and Automation in GTM Success ft. Alan Zhao (Co-founder, Warmly)
Ep # 111: Mastering Talent Retention: Revolutionizing HR Tech with CandorIQ ft. Haris Ikram (Co-Founder, CandorIQ)
Ep # 110: Engineering Success: Transforming Industries with AI ft. Dirk-Jan van Veen (CEO and Co-founder, Query Vary)
Ep # 109: Unlocking Team Productivity with People Analytics and AI ft. Abhinav Chugh (CEO and Co-founder, Peoplebox)
Ep # 108: Revolutionizing Code Quality: Overcoming Challenges in Software Development ft. Amartya Jha (CEO & Co-founder, CodeAnt)
Ep # 107: Revolutionizing Patent Law with AI ft. Evan Zimmerman (CEO & Co-founder, Edge)
Ep#106: Beyond Coding: How Airtrain.ai Revolutionizes AI Integration for Developers ft. Emmanuel Turlay (CEO & Co-founder, Airtrain.ai)
Ep#105: Scaling Success in Cybersecurity: Shareth Ben on Building Customer Success Teams and Digital Transformation (Chief Customer Officer, Apptega)
Ep# 104: Empowering Media Evolution: How AI and Podcasting are Shaping the Future of Content Creation ft. Arjun Sundararajan (CEO & Co-founder, Zync AI)
Ep#103: Revolutionizing Team Learning: UJJI's Journey in AI-Powered Document and Workflow Management ft. Ludmila Milla (Co-founder & CEO, UJJI)
Ep#102: Customer Led Growth: Strategies for Driving Success in the Tech Industry ft. Nir Kalish (Customer Experience Leader, Gitpod)
Ep#101: Navigating Entrepreneurship and Embracing Data-Driven Strategies ft. Louis Shulman (Co-Host of The Louis and Kyle Show, Co-Owner Orbit Metrics and Inbox Ghosts)
Ep#100: Boosting Collaboration and Efficiency: Improving Requirement Management with Mikus Krams (Co-Founder & COO, Trace.Space)
Ep#99: A Journey into AI-Powered Analytics with Alex and Joseph (Co-Founders, Syncly)
Ep#98: Insider Tips for Building a Successful B2B SaaS Company from Todd Busler (Co-Founder & CEO, Champify.io)
Ep#97: Mastering Customer Success: Expert Insights from Industry Leader Kristi Faltorusso (CCO, ClientSuccess)
Ep#96: Revolutionizing Workplace Communication: How Slack Empowers Businesses ft. Junan Pang (Head of Customer Success, Slack)
Ep#95: Enhancing Customer Success in the Nonprofit Sector with Ajay Chidrawar (CCO, Fundraise Up)
Ep#94: Demystifying Machine Learning with Michael Louis (Founder, Cerebrium)
Ep#93: Startup Success and Mental Health: Insights from Jiyun Hyo (Co-Founder and CEO, Seon Health)
Ep#92: Creating Memorable Products for B2B Sales: Lessons from Nathan Offner (Co-Founder, Outboundless)
Ep#91: Unlocking the Power of Real-Time Feedback at Nasch.io ft. Akshay Dipali
Ep#90: Understanding Flowla's Innovative Approach to Transforming Buyer Experiences ft. Alper Yurder (Co-Founder and CRO, Flowla)
Ep#89: Breaking Through The Saturated Market at Cloud Campaign Ft. Ryan Born (CEO, Cloud Campaign)
Ep#88: Seven years of Category Creation ft. Kris at Sendoso - World’s best direct mail platform
Ep#87: Importance of a Unified Tech Stack for Seamless Customer Experience ft. Ryanne Koch (Sr. Manager, Customer Success, PandaDoc)
Ep#86: Prioritizing Customer Retention over Rapid Growth: Metadata's Unique Approach ft. Gil Allouche (CEO, Metadata.io)
Ep#85: From Trustpilot to Dream Data: A CTO's Journey in b2b SaaS Ft. Ole Dallerup
Ep#84: Unpacking Customer Insights in Startups ft. Tony Tom (CEO, Produx.ai)
Ep#83: Optimizing Net Retention for SaaS Businesses ft. Brent Grimes (Founder, Reef.ai)
Ep#82: Strategizing Customer Retention and Expansion ft. Greg Daines (CEO, ChurnRx)
Ep#81: Transforming Fintech in Africa with Stitch.money ft. Dewald Muller (Head of Customer Success, Stitch)
Ep#80: Empowering GTM Teams with Dynamic Onboarding ft. Emily Wang (CEO, Bento)
Ep#79: Harnessing the Power of Small Changes for Big Impact ft. Vlad Shlosberg (Founder, foqal.io)
Ep#78: Building Communities & Revenue Generation ft. Jared Robin (CO-Founder, RevGenius)
Ep#77: Revolutionizing Startup Sales ft. Prateek Mathur (Founder, Activated Scale)
Ep#76: Scaling Revenue and Fostering Customer Success at Mavens ft. Daniel Skolnick (VP Customer Success, Mavens)
Ep#75: Building a Data-Centric Approach to Customer Success Management ft. Angeline Govino (VP Customer Success and Support, Katalon)
Ep#74: Building a Sustainable & Life-Centered Business: Insights ft. Melissa Kwan (Founder, eWebinar)
Ep#73: Maximizing Customer Lifetime Value: Strategies for Small and Medium-Sized Businesses ft. Kelsey Peterson (VP Customer Success, Ashby)
Ep#72: Empowering B2B Sales: Insights on Tech Entrepreneurship, Global Expansion, and Streamlining the Sales Process ft. Jinal Jhaveri (CO-Founder, Enable US)
Ep#71: Business Synergies: Maximizing Product, Market, Engagement, and Fundraising ft. Mike Molinet (Founder, Thena)
Ep#70: Empowering Business Growth through Retention, Sales, and Relationship-Building ft. Jordan Silverman (Chief Customer Officer, VeraCore)
Ep#69: Customer-Centricity: The Key to Long-Term Business Success and Sustainability ft. Tushar Bansal (VP Customer Success, Heap)
Ep#68: Unlocking Success: Navigating the Data-Centric Journey ft. Jamie Davidson (CO-Founder, Vitally.io)
Ep#67: Revolutionizing Customer Success for Startups ft. Marc Ray (VP of Customer Success, Dozuki)
Ep#66: Scaling a Tech Startup: Insights ft. Usman Asif (CEO, DevsInc)
Ep#65: PropelAuth and Beyond: Tech Journey and Startup Support ft. Andrew Israel (Founder, PropelAuth)
Ep#64: Simplifying Complex Customer Onboarding for Customer-Centric Organizations ft. Rupesh Rao (CEO, CogniSaaS)
Ep#63: Insights on the Text Prediction Industry ft. David Eberle (CEO, Typewise)
Ep#62: Customer Success Insights: Strategies for Building and Scaling a Successful CS Team ft. Sarah Wood (VP Customer Success, Cascade)
Ep#61: Unthread's Journey: Building a Community-Led Platform for the Future ft. Tom Bachant (Co-Founder, Unthread)
Ep#60: Embodying Empathy and Nurturing Interpersonal Relationships: The Path to Humanizing Customer Success ft. Jenelle Friday (VP of Customer Success, Forecastable)
Ep#59: From Solo CS to Scaling Up: Accelerating Growth with Datlo ft. Mateus Felini (CEO, Datlo)
Ep#58: The Role of Customer Success in Aligning Business Outcomes with Technical Solutions ft. Josh Levin (Manager of Customer Success, Honeycomb.io)
Ep#57: Customer Success Operations at RoadSync: A Platform to Simplify Financial Management of Logistics ft. Brian Nicholls (VP Customer Success and Revenue Operations, RoadSync)
Ep#56: Customer Success in Buying Intelligence: A Look at PeerSpot's Approach ft. Jeff Yeager (VP of Customer Success, PeerSpot)
Ep#55: Scaling Customer Success for Growth at Arkatechture ft. Judith Bernholc (Head of Customer Success, Arkatechture)
Ep#54: Uncovering the Customer Success Landscape from Heap to Panther ft. Veronica Dasovich (VP of Customer Success, Panther)
Ep#53: From Product Validation to GTM Motion at Journey.io - A Medium for Storytelling ft. Brendan Weitz (Co-founder, Journey)
Ep#52: A Story of MuleSoft: Leader in the Hyper-Automation Space ft. Santosh Sahoo (Regional VP of Customer Success, Mulesoft)
Ep#51: Exploring the Role of Client Success in Unifying Teams at Ninety.io ft. Christine Watts (Head of Client Success, Ninety)
Ep#50: The Future of API Integration: Nango's Innovative Approach ft. Robin Guldener (CEO, Nango)
Ep#49: Unlocking the Value of AI in Revenue Intelligence ft. Maxwell Lu (CEO, Getpilot.ai)
Ep#48: The Road to Startup Success: Christian Kletzl's Journey to Building UserGems ft. Christian Kletzl (CEO, UserGems)
Ep#47: Pushing Business Upward with nGrow ft. Alex Sergeev (CEO, nGrow)
Ep#46: Audacious Journey from eBay to VC Fund ft. John Gleeson (Founder, Success Venture Partners)
Ep#45: Elevating Sales Management from Sameplan to Outreach ft. Carlo Candela (Co-Founder, Sameplan)
Ep#44: Scaling Customer Success in SaaS with Alteryx ft. Paul Staelin (VP Customer Success and Services, Alteryx)
Ep#43: Revolutionizing Sales Development with Trellus.ai ft. Ajinkya Nene (Co-Founder)
Ep#42: Accelerating Customer Launch with Onboard.io ft. William Stevenson (Founder, Onboard.io)
Ep#41: Impacting HR Software with PeopleForce ft. Alexandra Sagaydak (Customer Success Director, PeopleForce)
Ep#40: Customer Success Best Practices ft. Sarah Beatty (Manager of Customer Success, PostBeyond)
Ep#39: Simplifying Product Analytics with June.so ft. Enzo Avigo (CEO, June.so)
Ep#38: The Art of Customer Success at HubSpot ft. Jonathan Corbin (Global VP of Customer Success and Strategy)
Ep#37: Empowering Workforce via Education with Vinco ft. Lissy M Giacoman Colyer (CEO, Vinco)
Ep#36: AI Content Creation and Management with Regie.ai ft. LeeRon Yahalumi (Head of Customer Success, regie.ai)
Ep#35: Leading with Customer Success at Salesloft ft. Natasha Evans (VP of Global Customer Success)
Ep#34: New Perspective on Post-Sales ft. Martina Olsen (Head of Customer Success, Layerise)
Ep#33: Customer Success at Productboard ft. John Henwood (VP of Customer Success, Productboard)
Ep#32: Enhancing Customer Experience with Custify ft. Irina Vatafu (Head of Customer Success, Custify)
Ep#31: Transforming Web Engagement with Qualified.com ft. Dan Darcy (CCO, Qualified)
Ep#30: Simplifying Data Encryption with Garblecloud ft. Alex Ames (Customer Success Manager, Garblecloud)
Ep#29: Power of Robotic Process Automation ft. Wilton Rogers & Rob Howze (CEO & Director of Production, Simply Automate)
Ep#28: Driving Success at Fellow.app ft. Sarah (Wong) Collins (Head of Customer Success, Fellow.app)
Ep#27: Secrets to Customer Success at Cartloop ft. Alexandra Carmen Buză (Head of Customer Success, Cartloop)
Ep#26: Big Data to Smart Data with Mosaic Smart Data ft. Iram Cook-Monie (Head of Customer Success, Mosaic Smart Data)
Ep#25: Early-Stage Startups Success with Optiply ft. Saahil Karkera (CCO, Optiply)
Ep#24: Remote-First Reality with Virbela ft. Craig Kaplan (Chief Customer Officer, Virbela)
Ep#23: Redefining Hiring at Arctic Shores ft. Estelle McCartney (CCO, Arctic Shores)
Ep#22: EdTech Startup to CS Team at Signeasy ft. Abheesh Dinavahi (VP of Customer Success, Signeasy)
Ep#21: Scaling Customer Success: Tips from Celtx ft. Ashley Stamps (VP of Customer Success, Celtx)
Ep#20: Customer Success at Tokeet ft. Stefan Trbojevic (Head of Client Success, Tokeet)
Ep#19: Fleet Management Secrets in Latin America with Pulpo ft. Ricardo Urrea Ayala (CCO, Pulpo)
Ep#18: High-Performing Customer Success at LMS365 ft. Amie Weizer (Head of Customer Success)
Ep#16: Inside CS Ops at Arkose Labs ft. Patrice Boffa (Chief Customer Officer, Arkose Labs)
Ep#15: Success Team Insights at Vormats ft. Mick Weijers (Head of Customer Success, Vormats)
Ep#14: Redefining Machine Learning at Cnvrg.io ft. Daniel Goldfeld (VP of Customer Success, Cnvrg.io)
Ep#13: Secrets to Totango’s Success: Onboarding and Enablement ft. Jeremy Donaldson (Customer Success Leader, Totango)
Ep#12: Gong’s Ultimate Customer Success Team and Future Vision ft. Eran Aloni (CCO, Gong.io)
Ep#11: Involve.ai - Platform for Dynamic CS Teams ft. Mary Poppen (CCO, Involve.ai)
Ep#10: Distinctive Customer Success Operations at Swiftly ft. Maranda Dziekoński (Chief Customer Officer, Swiftly)
Ep#09: Customer Success for Enterprise Segment at StreamSets ft. Asim Mohammad (Former VP of Customer Success, StreamSets Inc)
Ep#08: Journey to CCO at Hive Streaming ft. Niclas Ramon Staberg
Ep#07: Dive into Customer Success at Acquire App and Deel ft. Bradley Liou (Head of Customer Success, Acquire App)
Ep#06: Goldcast - Helping Event Managers Like an In-House Team ft. Stephanie Roulic (Head of Customer Success & Support, Goldcast)
Ep#05: Building Relationship Capital for CS Teams at AppsFlyer ft. Ziv Peled (Chief Customer Officer, Appsflyer)
Why is Lemlist so successful at hiring one of the best customer-facing talent?
Ep#03: Key Challenges in Customer Success with Enterprises ft. Erika (Senior Customer Success Manager, Condeco)
Ep#02: Leveraging Tech in CS Operations at Hunter.io ft. Giovanni Lepori (Head of Customer Success)
Ep#01: Why is visibility into customer goals super-critical? ft. Emily Garza (VP Customer Success, Proton.ai)