All Episodes
Business Transformation Pitch with The CX Goalkeeper — 313 episodes
Experience Is Everything: Why Customer Experience Starts with Leadership with Jeannie Walters
Part 2: The CX Bubble is Exploding: Challenging Assumptions & Contradictions with Faran Niaz
The Hard Truth About CX and What Comes Next with Zack Hamilton
The CX Bubble is Exploding: Challenging Assumptions & Contradictions with Faran Niaz - Part 1
The Experience Equation: Why Customer Experience Is Bigger Than CX with Cory Davison
AI, Not KPI: The New Customer Experience Game with Bill Staikos
Unlock the Growth Hidden in Your Best Customers with Jim Tincher
Why Most Leaders Are Obeyed but Not Followed with Rene Pascal Gonthier
How LinkedIn Turns Connections Into Business with Sarka Risch
The Honest Truth About Customer Experience with Santhakumaran Atmalingam
How CX Leaders Can Win With AI with Greg Melia
Why Great Customer Experience Starts with Finance with Veronika von Heise-Rotenburg
The Customer Experience World Games 2026 with Michael Brandt
The Customer Experience World Games 2026 with Qaalfa Dibeehi
The Customer Experience World Games 2026 with Mike McClelland
The Global CX Alliance: Official Launch
The Customer Experience World Games 2026 with Christopher Brooks
AI and the Human Future of Care: The Patient Is More Than Data with Peter Brem
The Next Frontier of Service Excellence: Dennis Wakabayashi and Gregorio Uglioni speaking at ICX Kenya
Building Healthcare CX That Doesn't Fail Patients in collaboration with Simply Contact
Work Better, Not Harder: How Automation Really Helps with Rémon Elsten
The Brutal and Honest Truth About Customer Experience with Ian Golding
CX Horizons: Customers Got Smarter with AI… Did Companies? with Melanie Mingas
Happy Customers, Real Money: The Business Case with Camila Ferreira
How Voice Agents Change Customer Experience with Andrea Pomponi
How AI Changes Organizations When People Come First with Alex Nelles
How Boards Make Smart Choices When Nothing Is Certain with Thomas Zimmerer
The Secret Rules of Serving the Ultra-Wealthy with Christopher Brooks
From Idea to Business: Key Learnings with Guillano Demon
The Psychology Behind CX and the Culture That Makes It Work with Katie Stabler
Redefining leadership at the intersection of transformation & technology with Nick James – Live from Lead26
Redefining leadership at the intersection of transformation & technology with Andreas Giesa - Lead 26
AI in the Contact Center: What's Real, What's Hype, What's Next? with Rick DeLisi
Fans Favorite: Pivoting Strategies For Tough Customers & Tough Employees
Customer Obsessed: What Really Sets Winners Apart with Marbue Brown
Fans favorite: a blueprint for creating the experience-led enterprise - The Center Of Experience with Greg Kihlstrom
Truly AI Native Companies with Sebastian Graf
Redefining leadership at the intersection of transformation & technology with Fabian Ringwald - Live from Lead26
#273: Redefining leadership at the intersection of transformation & technology with Stephan Siegrist
#272: Different Beats Better: Branding That Sells Without Selling with David Brier
#271: How BSI Software Builds the Future: Data, AI Agents and Digital Sovereignty with Markus Brunold
#270: Why Human Voices Are the Secret to Digital Transformation with Alex Wunschel
#269: School Needs a CX Makeover: Here is How with Leonard Sommer
#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla
#267: Mastering CX and Digital Innovation: Global Insights
#266: The Heart Of Service: a Blueprint For Human-Centric Ai In Customer Service
#265: Winning Leadership Buy-In: Aligning CX with Business Goals
#264: B2B or B2C: Time to Level Up in CX with Ben Phillips
#263: People, Platforms, and the Truth About CX
#262: Retail Reinvented: People, Platforms, and the Truth About CX with Melissa Moore
#261: Fans Favorite: Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success
#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James
#258: Building the Future: AI, Avatars and the Power of Community
#257: Toward a Post-Digital Society: Where Digital Evolution Meets People's Revolution: Antonio Grasso
#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern
#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio
#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein
#252: It's Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen
#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA
#250: Jumpstart Your Workplace Culture
#249: Fans favorite: Leading a Human-Centric Digital Transformation
The Customer Experience World Games 2025 with Tom DeWitt
Evolving Personalization: The Secrets to Staying Ahead in CX
Fan Favorite: Recalibrating Leadership for the Infinite Game
The Customer Experience World Games 2025 with Michael Brandt
Aha! Moments That Change Everything
The Customer Experience World Games 2025 with Thulani Ncube
Revisited: Unleashing the Power of Experience Management
The Customer Experience World Games 2025 with Neal Topf
Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration
The Future of Aged Care: How Ohana is Changing Home Healthcare
Revisited: Never Lose an Employee Again with Joey Coleman
YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Workforce Management in the Digital Age
Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies
The CX Leadership Blueprint: Build It Right from Day One
The Disney Magic: Lessons Every Business Can Use Today
The Way of Working Changed: Building Human-Centered Companies
The AI-Powered Data Revolution: What Leaders Need to Know
The REAL Top CX Predictions for 2025
Best Of: Pioneering CX Leadership: Karl Sharicz's Journey
Highlight: Leading with Data and Harnessing AI with Jim Iyoob
Transforming Digital Insurance Space with CX
Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
Innovate or Die: Why Proactive Service is Key to Lasting Success
HIGHLIGHT: Strategy for Sustainable Growth
Creating Workplaces Where People Thrive: A New Approach to Wellbeing
HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service
PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES
REPLAY: Humanizing Customer Service with Alex Mead
THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE
CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS
MACHINE CUSTOMERS ARE COMING
THE CUSTOMER CULTURE IMPERATIVE
GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS
How To Transform Data Into Insights
Unveiling The Insights Narrator: Extracting Gold from Data
The Future Of AI In Contact Canters And Its Effect On The Customer Experience
DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
The Skills Gap
Harnessing the power of Emotional Intelligence in CX
Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes
Stop Engaging Employees: Start Making Work More Human
Winning Leadership Buy-In: Aligning CX with Business Goals
Brand Love: Why It Matters and How to Grow It
Shaping the Future: AI and Innovation at MoveXM
Behind the Pixels: Creative Strategies to Excel in Business
Rethinking the Role of Customer Experience with Maxie Schmidt
CREATE HYPER-PERSONALIZED INTERACTIONS THAT MATTER
EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN
STRATEGIES FOR A MEANINGFUL HUMAN CENTRIC CULTURE
THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES
APPLYING JOBS TO BE DONE
ENGAGING EMPLOYEES with Michael Brandt
The Experience of Benson Mukandiwa at the CX World Games 2024
MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS
The Experience of Fatima Tomoum at the CX World Games 2024
4ROCKS SOLID STRATEGIES
The Experience of Nate Brown at the CX World Games 2024
EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY
The Experience of Michael Brandt at the CX World Games 2024
DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP
The Experience of Jessica Noble at the CX World Games 2024
TRANSFORMING THE DIAMOND IN THE ROUGH
The Experience of Rolph Scott at the CX World Games 2024
NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE OBSERVATORY
UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS ENGINEERING
THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli
FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld
DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher
RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin
Transforming Childcare - Design Insights from Barbara Van Duin
Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
Toward a Post-Digital Society: Where Digital Evolution Meets People's Revolution with Antonio Grasso
How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership
From Humanity to Impact: How To Care for People and Work Together Successfully
Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses
Katrin J. Yuan's Blueprint for Tomorrow's Executives
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts
Simplification at the Core: Lou Carbone on Refining Business Strategies
Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi
The Art of Customer Experience Design with Beppe De Vincenti
Strategy for Sustainable Growth with Monika Schulze
Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia
Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI
Charting the Future: Discussing AI, Culture, and Leadership in Customer Service with Jeremy Watkin
The Experiences of a Customer Experience Legend with Alex Mead
Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland
Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars
Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks
Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic
Leading with Data and Harnessing AI with Jim Iyoob
Distilling the essence of the CX World Games with Christopher Brooks
Revolutionizing the Transformation Approach with Tim Sherwood
Pioneering CX Leadership: Karl Sharicz's Journey
Never Lose an Employee Again with Joey Coleman
Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis
Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
The Experiences of a CX Legend with Peter Pirner
Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano
Leading a Human-Centric Digital Transformation: Expert Insights from Roy Atkinson
Recalibrating Leadership for the Infinite Game with Diane Magers
Unpacking the real Impact of Corporate Social Responsibility and Leadership with Bob Azman
Generating Value: From Insights to Impact with Susanna Baque
Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience
Breaking Barriers with Clare Muscutt: The Rise of Women in CX
Decoding Human-Centered Design: Your Pathway to Unprecedented Success with Stefan Leuthold
Revolutionizing Customer Experience with AI with Federico Cesconi
Mastering Digital Transformation with Marcus Köhnlein
Unleashing the Power of Experience Management with Bruce Temkin
Dialing into Innovation: Contact Center Transformation with Rob Dwyer
Conquer Self-Doubt, Embrace Growth: Building a Resilient Mindset for Professional Success with Justin Robbins
Building Engaging Communities with Nate Brown
Mastering Multichannel Engagement with Uku Tomikas, CEO Messente
Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas
Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf
Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja
Driving Business Success: The Importance of Employee Experience with Neha Dutta
Cracking the Code to B2B Customer Experience with Shaun McAndrew
Discussing Empathy in Action with Dr. Natalie Petouhoff
The Rise Of The Frontline Worker with Cristian Grossmann - CEO Beekeeper
Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia
Are You Listening To The Whole Picture? with Nick Lygo-Baker
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)
Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)
Seeking The Frictionless Organization with Bill Price and David Jaffe
Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)
Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
Orchestrating Customer Experience in Business with Sergio Rossini
Orchestrating Customer Experience in Business with Mark Slatin
Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3
Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3
Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3
Machine Customer with James Dodkins
Digital Transformation with Francesco Brenna
A Complaint Is a Gift with Janelle Barlow
The New Customer Experience Management with Ivo Yorgov
Customers know that you suck with Debbie Levitt
Hospitality with Alec Dalton
Brand Experience with Deirdre Martin
Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102
The Experience Economy with Joe Pine
Customer Science with Colin Shaw
The Big Miss – How Businesses overlook the value of emotions with Zhecho Dobrev
The intersection between CX and EX with Bill Staikos
Social Selling with Tim Hughes
OKR: Objectives and Key Results with Carsten Ley
Be Your Team's Hero with Adam Toporek
Journey to Centricity with Ilenia Vidili
Diversity and Inclusion in Customer Experience with Rebecca Brown
The CX Centric Maturity Assessment with Jonathan Daniels
5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo
Continuous Education in Customer Experience with Ricky Harris
The Magic of Disney World with Dennis Snow
Operational Excellence with Marianne Rutz
Built to Win with Annette Franz
Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana
The Phygital Consumer with Bruno Guimarães
Value for Customers with Maxie Schmidt
Holistic Experiences with Miles C. Thomas
Who is the CX Goalkeeper? with Dennis Wakabayashi
Emotional Intelligence with Sandra Thompson
What changed and what did not change in CX with Rick Denton
How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff
Digital Customer Service with Rick DeLisi
The Customer Experience Landscape with Ozkan Demir
Leadership with Neil Skehel - CEO & Founder Awards International
Blending Feng Shui Principles with Business & Personal needs with Claire Boscq
Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer
Delivering WOW Through Service with Ryo Zsun from Zappos
The Experiences of a CX Legend with Faran Niaz
The Role of CX Professionals with Alex Mead
Uplifting Service with Ron Kaufman - Second Half
Uplifting Service with Ron Kaufman - First Half
Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO
The Impact of CX on Business with Petko Tinchev
Leadership and Trust with Dr. Brian Harman
CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara
CX foundation and Leadership with Jeannie Walters
The Dark Side of Customer Experience with Michael Bartlett - Second Half
The Dark Side of Customer Experience with Michael Bartlett - First Half
Women in CX: an outstanding highly committed community - E61 with Clare Muscutt
The Experience Maker - How To Create Remarkable Experiences - E60 with Dan Gingiss - 2nd Half
The Experience Maker - How To Create Remarkable Experiences - E59 with Dan Gingiss - 1st Half
The Importance of Communication - E58 with Filippo Poletti
Inside Your Customer's Imagination - E57 with Chip Bell - 2nd Half
Inside Your Customer's Imagination - E56 with Chip Bell - 1st Half
Customer service costs: what are we talking about? - E55 with Vincent Placer
From Experience Design To Experience Delivery - E54 with Mario Sepp
CX Goalkeeper with Mary Drumond SECOND HALF - E53 is about customers' behaviours and a lot more
CX Goalkeeper with Mary Drumond FIRST HALF - E52 is about Customers' Behaviours and a lot more
CX Goalkeeper with Imtiaz Bellary from ENGATI - E51 is about engaging and retaining customers
CX Goalkeeper & Mark Hamill - E50.1 SPECIAL EDITION - is about the Awards Business and recognition
CX Goalkeeper with Ramon Ray - E50 is about Corporate Branding, Personal Branding and a lot more
CX Goalkeeper & ECXO with Silvana Buljan - E49 is about CX leadership on managerial level
CX Goalkeeper & Claire Boscq-Scott, 2nd Half- E48 is about BIZSHUI - blending Feng Shui & Business
CX Goalkeeper with Claire Boscq-Scott - First Half - E47 is about BIZ-SHUI - blending Feng Shui & Business
CX Goalkeeper & ECXO with Jef Teugels - E46 is about Customer Culture
CX Goalkeeper & the ECXO with Federico Cesconi - E45 is about Customer Insights & relevant experiences
CX Goalkeeper & Fireside Chat Without The Fires E44 2nd Half- Words of Wisdom from the CX Community
CX Goalkeeper & Fireside Chat Without The Fires E43 1st Half- Words of Wisdom from the CX Community
CX Goalkeeper and the ECXO with Enrique Gomez - E42 is about ROI in customer experience
CX Goalkeeper with Rosaria Cirillo - E41 is about Yellow Factor: Happiness in Business
CX Goalkeeper with Shep Hyken - E40 is about AMAZING experiences and the Shep's latest book: I'LL BE BACK - How to Get Customers to Come Back Again and Again
CX Goalkeeper and the ECXO with Jeff Sheehan - S1E39 is about Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
CX Goalkeeper & the ECXO with Tue Sottrup: Product Led Customer Success
CX Goalkeeper & Maurice FitzGerald 2st Half - S1E37 is about NPS strengths, weaknesses & its future
CX Goalkeeper with Maurice FitzGerald 1st half - S1E36 is about NPS strengths, weaknesses and its future
CX Goalkeeper with Adam Posner - S1E35 is about Recruiting business, the first step in the employee experience
CX Goalkeeper with Santhakumaran Atmalingam - S1E34 is about the CX infinite loop and the marriage of CX & EX.
CX Goalkeeper with Naeem Arif - S1E33 is about CX in retail business
CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"
CX Goalkeeper with Michael Brandt - S1E31 is about CX in B2B
CX Goalkeeper with Nick Glimsdahl - S1E30 is about "Press 1 for Nick" and Customer Service
CX Goalkeeper with Gustavo Imhof - S1E29 is about memories in Customer Experience
CX Goalkeeper with Pascal Kaufmann - S1E28 is about human level artificial intelligence
CX Goalkeeper with Ian Golding - S1E27 is about boosting CX professionals' motivation
CX Goalkeeper with Bjoern Kaelin - S1E26 is about leadership, empathy and the ART of collaboration
CX Goalkeeper with Annika Björck - S1E25 is about leadership and the source for change change
CX Goalkeeper with Faran Niaz - S1E24 is about outstanding experiences in Dubai, the center of excellence
CX Goalkeeper with Anna Noakes Schulze S1E23 is about Platforms and their implications on business and CX
CX Goalkeeper with Annette Franz - S1E22 is about her book "Customer understanding"
CX Goalkeeper with Neil Skehel - S1E21 is about Awards International and true Leadership
CX Goalkeeper with Daniel Jordi - S1E20 is about "the aligned leader" and "leaders bridge". It's all about connecting people
CX Goalkeeper with Marius Ghios - S1E19 is about customer led environments and future-focused leaders
CX Goalkeeper with Peter Dorrington - SPECIAL EDITION about the Launch of Anthrolytics
CX Goalkeeper with Christopher Brooks - S1E18 is about the CXWG and what really matters most to customers
CX Goalkeeper with Deanna Russo - S1E17 is about linkedin secrets and best practices
CX Goalkeeper with Adrian Swinscoe - S1E16 is about his book "CX PUNK"
CX Goalkeeper with Nils Hafner - S1E15 is about the Customer Experience Trend Radar 2021
CX Goalkeeper with Gabe Smith - S1E14 is about the CXPA and the CCXP certification
CX Goalkeeper with James Dodkins - S1E13 is about how James applied the SCO method to his business and about social media
CX Goalkeeper with Stacy Sherman - S1E12 is about humanity in business, employee engagement and metrics
CX Goalkeeper with James Perryman - S1E11 is about Customer Experience Maturity Assessments
CX Goalkeeper with Peter Dorrington - S1E10 is about predictive behavioral analytics and its "real" use cases
CX Goalkeeper with Nate Brown - S1E9 is about the learning experience as an enabler to make people's life better
CX Goalkeeper with Francesca Tempestini second half - S1E8 is about the whole employee experience at Disney
The CX Goalkeeper with Miles C. Thomas is about 5 steps to great service and great experiences
CX Goalkeeper with Ana Maria Zumsteg (2nd half) speaking about the silver lining among relationship NPS, transactional NPS and employee NPS
CX Goalkeeper with Ana Maria Zumsteg is about NPS and building long-lasting relationships with customers
CX Goalkeeper with Francesca Tempestini - S1E4 is about Disney magic - the employee experience of a cast member during the first days at Disney
CX Goalkeeper with Martin Wettstein - S1 E3 is about People, Computer and Knowledge
CX Goalkeeper with Heike Wiegand - S1E2
The CXWG2020 & "The Customer Experience Playbook" with Jonathan Daniels - S1E1